Select Home Warranty

The customers's policy has been cancelled, the customers' agreement included a payment of for months.On 09/29/the customer updated their credit card, we successfully billed the credit card on 9/29/2014, 10/11/2014, and 11/11/2014.On 10/16/the customer to place a claim for his dishwasher, the customer was contacted by Select Home Warranty contacted the customer to advised him that his policy had lapsed due to non-paymentWe tried to bill the customer again and the customers card came back declined again, it is the customers responsibility to update Select Home Warranty with the mostup-to-date payment information

The customer is not eligible for a full refund as refunds are issued within the first days of purchaseThe customer purchased their warranty in February and is only eligible for a pro-rated refund per section If the customer wishes to proceed with cancelling their contract please confirm so that we can process their request accordingly

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The charge has NOT yet been refunded to my accountThe complaint was NOT about money paid, rather about, at best, neglect on the part of the salesman or, at worst, dishonesty on the part of the salesman A day cancellation policy does NOTHING for consumers who are unable to understand contract language and are basing their decision to buy on inaccurate assertions made by sales representatives These people will continue their policy through the cancellation period and will not realize their mistake until submitting a claim for an asset not covered by the plan Regards, Lisa ***

The customer has already been approved for the policy limit for this claimPlease sees section of the termsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $ There are not more funds due the the customer at this timeThey are not eligible for more that $

We did speak with the customer and helped them with a reimbursement for the claim

We have tried to reach out to the customer a few times but have not heard backThe customer may reach Mr [redacted] at ###-###-#### for help with this issue

Select Home Warranty spoke with the cusotmer on 2/2/and advised that we will process their cancellation for properties, the customer must allow us time to calculate the refund for each property

We are currently working on obtaining a contractor for this customerSomeone from our office will be in touch with themThe customer was offered the option to secure their own technician as it was taking a bit of time to find the customer oneThe customer refused that option at that time

We did speak to [redacted] of [redacted] and they are going out to the customer

We will proceed with the customers cancellation requestAs soon as their refund check is issued it will be mailed out to them

Select Home Warranty is currently processing the customers request for a refund

The customer is currently in a small claims court case with Select Home Warranty, we have received a letter from the customers lawyer and we have responded, we are waiting on the response

The customer placed and ac claim and the diagnosis was it needed freonThis type of repair is not a covered repairPlease see section of the termsThis Agreement does NOT cover window, wall or zone systems or portable air conditioning unitsThis Agreement does NOT cover (i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems; (v) gas or propane air condition systems; (vi) air filtration systems; (vii) humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii) condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines; (xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts; (xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damage caused by freon leakThe customer is not entitled to a full refundThey may cancel for a pro rated refundWe will waive the cancellation fee

We will proceed with cancelling the customers contract as requestedThe customers contract will be cancelled per section of their signed warranty agreementAs soon as their refund check is issued it will be mailed outNo additional funds due at this time

As of 7/27/an official diagnosis was received from the contractorIn addition we had received photographs on 7/31/The customer has been approved the maximum allowance on this claim of $If the customer can provide us with the three years maintenance records we requested we can review their claim for an additional allowance

We did reach out to the customer and have refunded the last months of the coverage

Complaint: [redacted] I am rejecting this response because: I will not close this complaint until I get a full refund which is due me by the companyI never used this warranty ans when I went to use it they rejected the claim without causeAgain, my next step is a lawsuit unless I get a full refundThis company is crooked Regards, [redacted]

I am rejecting this response because: I paid in Full $You refunded one installment payment of $Please explain to me after I requested a full refund in April after months of poor customer service or I should say a lack of service, you are now saying of my partial payments is a full refundI will now let the Attorney General's Office take over

We have tried reaching the customer numerous times with no responseFor help with this issue the customer mat call mr [redacted] at ###-###-#### mon-fri 9-est