Select Home Warranty

The customer has been approved for their claimThe customer has signed the reimbursement and their check is going to be mailed out this week

I am rejecting this response because: I purchased the coverage on July 2014as per their advertisement they offered year + month free, so my coverage still valid up tosept 2015, I submitted the claim on august and they didn't even send a technician to fix water heatorAs per the contract shw they still honour the claim up to sept 2015.so I would like to get $which I paid to purchase their home warranty

We have credited the customer back in full to the credit card on file

Per our conversation we have had representative contact the customer to help resolve their issue regarding the reimbursement on their claimThe customer sent us an email on 9/24/regarding the reimbursement towards his dishwasherA representative responded on 9/25/informing the customer that we do need a copy of the invoice in order to proceedAt this point we are willing to waive the reimbursement form signatures and issue their check right away all that we ask is that the customer provide proof that the repairs were completedWe are not looking to delay the process any longer and would like to have the customers concerns resolved as quickly as possible

Select Home Warranty has received a cancellation request form the customer as of 1/19/2015, it is currently being processed hthe customer should receive a pro - rated refund in the next 5- business days

Select Home Warranty issues refund from the day that thepolicy is paid for not from the day the policy goes into effect.We also state that when a refund is issued we charge a non-discountedratedFor the months we provided coverage as well as the cancellationfeeCancellation by You.You may cancel this Agreement within thirty (30) days from the Order Date ofthis Agreement, as set forth on the schedule page accompanying this Agreement.In the event you cancel within the thirty (30) day period, the You shall beentitled to a full refund if and only if, no service has been provided underthe contractAfter the thirtieth day, you may receive a refund pro-rated atthe non-discounted annual plan costA $cancellation fee will be charged andany service costs incurred by Select Home WarrantyWe have sent technicians out to the customers’ residence toprovide service for the Air Conditioning unit.Select Home Warranty would be more than happy to provide more information regarding the refund process to the customer

We spoke with the customer and re-explained the coverageThey will decide if they want to cancel or keep the policyWe will waive the cancellation fee if they decide to cancel

The customer has already been informed on numerous occasions that their pool claim was denied per section (see below)Customer filed a claim during the first days at which time this claim would not be coveredSelect will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiencyThe following guidelines will be implemented to provide a repair/replacement allowanceFor heating or cooling equipment (hvac), in the first three months of coverage a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor appliances, plumbing and electrical(non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageFor additional coverage options in the first three months a $repair/replacement allowance will be paid to the customerThis repair/replacement allowance will increase to $after the first three months of coverageIn the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limitsIf Freon coverage is selected as an option the limit is $for the first months of coverage and $for the remainder of the contract.Furthermore you agree that during the first days of coverage, no coverage will be provided for replacement of entire systems or appliances of Evaporator Coils, condenser coilsCompressors, control boards, motors of any kind No additional funds are due at this time

Complaint: I am rejecting this response because: I had filed the complaint on 8/9/and the case number is [redacted] I had communicated with you by responding to the Revdex.com e-mail complaintThe day after I submitted the complaint I was assigned a technician which came out the same day I was contactedThe technician looked at the dryer for approximately five minutes, collected the service fee, and then stated that a part needed to ordered for the dryer and permission was needed from Select Home Warranty company The technician said that I would be contacted in a few days, which was notI spent a lot of money on that home warranty which is coming up on expiration and that was the first time it was being usedI also lost my money to the technician [redacted] Regards, [redacted] ***

The customer was informed that maintenance records are required in order to continue with the claimPlease refer to section where Select can request copies of years maintenance recordsOnce the maintenance records are received we can review and proceed with the claim accordingly

Customer has been approved for a $reimbursement towards their claim which has been acceptedAs soon as the signed reimbursement form is received we will have a check mailed out

Thank you so much for your efforts As a result of your contact, Select Home Warranty did pay what is dueWe did find out that they haven't registered with the State of Indiana and the Attorney General is looking into their right to transact business in the State of Indiana When this policy is up in October, we certainly won't renew but will find another company to provide extended warranty service

The customer has a cap on their garage door opener, we advised the cusotmer after paying the technician they have a total of left to be paid out on the claim.The customer was not satisfied with this response and requested to cancel their policy, the total amount of the job is 187.43, after paying the the customer would only have had to pay 82.43, they still requested to cancel.The cusotmer was issued a pro-rated refund on 09/07/as per the Terms of Agreement, which the cusotmer signed and initialed and sent back to us stating that they agree to all of terms of the contract with Select Home Warranty

Complaint: [redacted] I am rejecting this response because: They have only released partial refundI am still waiting from my credit card company for complete refund.I would like to keep this request open until I receive compete refund Regards, [redacted] ***

The customer was issued a full refund directly back to their card on 6/19/

Revdex.com: Very much appreciate your help in resolving issue with such a cheap company that is doing business in American in a very unAmerican way.They must understand not to misuse and be honest with the hard-earned money of individuals, and be fair in their dealings I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: My credit card as since lifted the hold therefore I'm still owed the difference between what was refunded and the amount I originally paid Regards, [redacted] ***

The customer has been approved for the maximum allowance of $towards their claim per section of their contractNo additional funds due at this time

The customer originally purchased this warranty on 09/01/2014, we have provided coverage for the duration of the policy, the customer is not entitled to a full refund, we will issue a pro-rated refund

I am rejecting this response because: They are offering for a claim over I believe they have no plan on paying the claim, so now I have to pay it the repair costs So, why buy a warrantee program if they wont pay for the items you bought the program for I feel I've been ripped off