Select Home Warranty

We did speak with the customer and they do want to cancelWe will waive the cancellation fee for the customer

Complaint: [redacted] I am rejecting this response because: The company will still not address the main issueThey did not provide the service they were contracted to provideThey were given the opportunity to provide that service and declined to do soI should receive a full refund of all the money I paidTheir lack of response to the main issue is indicative of all the interactions I have had with Select Home WarrantyThey will never answer the question askedThey will always change the subject and deflect They need to answer why they refused to provide service when requested and how that does not constitute breach of contract on their end Regards, [redacted] [redacted]

Diagnosis has been received from the technician for the customers claimThe customer has been approved towards an allowance on the repairs of their A/CThe customer has been informed on 10/6/of the approval towards their claim and was provided with the approval informationNo additional funds due at this time

Select Home Warranty has issued a refund directly to the customers credit card as of 08/11/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a email confirmation stating the contract refund was processed on October Thank you, Regards, [redacted]

We will expedite the customers second reimbursement checkAs soon as the check is printed we will have it mailed out right awayWith respects to cancellation of service, if the customer wishes to proceed with cancelling their contract we will do so per section of their signed warranty agreementThe customer at this time is not eligible for a full refund as full refunds are issued within the first days of purchasePlease confirm if you wish to proceed with cancelling your servicesNo additional funds due at this time

we did speak with the customer and they will be taking the $reimbursement

Complaint: [redacted] I am rejecting this response because: This has been their answer to get out of paying the full service of the maintenance or replacement A $offer on a $1,cost is insulting This is an ongoing pattern with this company then to have their agents laugh in background when they thought they were on hold, appalling for a company to treat people like this Regards, [redacted]

We have issued a refund for the customer, the refund request was placed on 9/30/and we have refunded as of 10/19/to the customers' credit card

Select Hoem Warranty has not heard from the customer since we replied to their lawyer letter in 07/2015, our last correspondence was that we are approving the customer for the maximum amount allowed for their claim of The customer or their lawyer has not replied to the last letter we sent replying to their letter, we are still offering

We are waiving the $cancellation fee and any unused months will be refundedThis is going above the policy terms

The customer has already requested to cancel their contract with our companyThey were informed that they are not eligible for a full refund as they purchased their contract in The customers contract has been cancelled per section of their warrantyAs soon as their refund check is issued it will be mailed out

The customer was refunded as follows per the Terms ofAgreement at a non-discounted rate:The customer paid on 06/06/or a one year term.Select Home Warranty charged the customer for months ofcoverage at the non-discounted rated at 45.00, and a cancellation fee of 25.00.Select Home Warranty has also paid out in claims forthe time the customer has had the policymonths [redacted] = – (cancellation fee) =– (claims paid out by Select Home Warranty) = Total-= refunded to the customer

Unfortunately, without proof of payment on the maintenance records the maximum approved allowance remains at $for the customers claimNo additional funds due at this time

Complaint: [redacted] I am rejecting this response because: This warrenty company needs to be shut down before anymore customers waste more time and money on themThe service is terrible and they do not fix any issuesMy issue still remains unresolved with no efforts from the company to try and resolve itLuckily my policy runs out in a few days and I no longer have to deal with these crooksI am still requesting my $initial service fee due to my issue never being resolvedOr I would like the company to send out another technician to fix my issue, or refund the initial $service call feeThis company also has the nerve to continue calling me multiple times everyday and requesting that I renew my policyI would still like to have explained to me how I filed a claim, and then magically it disappeared and never even existed ? Seems like a disgruntled employee gave me a run aroundOnce again I am requesting my $fee to be refunded from this warrenty company( I do not care if it initially went to the technician)My issue still remains Regards, [redacted]

The customers reimbursement check is being issued todayI will email the customer with their check number as soon as it is printed

I am rejecting this response because: I spoke with Select Home Warranty again and they still refuse to provide any substantiation of the value they are assigning my dishwasher They did not repair and will not pay for a "builder grade" replacement dishwasher as outlined in the contract They are instead saying that the "depreciated value" is only $(recently increased from $120), but will not provide additional information on how they arrived at this number If they are allowed to avoid paying for repairs/replacements without any substation or defined means of arriving at the depreciated value, there is no way to know what level of insurance you are purchasing for your appliances Ultimately, if the repair cost ends up higher than they want to pay, then Select is able to just make up a number and tell you that is the "depreciated value" of your appliance This leaves the insured party with no recourse or means to achieve resolution to a dispute

Please see enclosed signed warranty contractThis customer was approved for $towards the repairs of their heating systemThe customer was informed that maintenance records were requested for review for an additional allowanceThe customer stated that they do not have records and refused the $approvalThe customer requested to cancel their contractThe customers contract was cancelled per section of their signed warranty agreementTheir refund check is currently being processedNo additional funds due at this time

Select Home warranty issued the customer a pro-rated refund per the Terms of Agreement, we will email the customer a refund breakdown.See Below: Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty

The customer paid for a month period on the policy and we gave the customer free months during a special promotion we were running.The customer is not due any additional refund at this time, as they only paid for twelve months not fourteen