Select Home Warranty

Complaint: [redacted] I am rejecting this response because: You mentioned contacting my contractor, Please call himHe is the one who gave the records when I askedMy first complaint was Select did not want to pay again I had a front bearing replaced was one claim paid outThen a diff bearing went out and they did not want to pay saying same issueTheir contractor did not even want to deal with them cause his claim to me was Select never wants to pay their contractors and that is why he refused to work them againIt took over a month of me constantly calling regarding no response from contractor and same from select I finally had to hire a contractor of my own and pay out of pocket I did my research and Select has hundreds of complaints for same issue I did not try to commit any fraud of any sort as I had to pay money out for a new heaterThe fraud is with Select home warrantyThey advise will cover any unit regardless of age or conditionWhen you sign up that is the statement you give If I just bought this house I would not have records from previous owners So this case you would never pay but the consumer pays for the service not knowing nothing will be coveredYou wanted to contact my contractor to prove he did the repair, so contact him He can prove he is only one to work on my units over the years Select is fraudulent in their service and refuse to pay out Select did not even offer to pay half of my amountAll they offer is $ I read the claims against them and same issue as I haveWhy are we paying for a service that they state will cover until when it comes time AGAIN YOU CAN CLEARLY SEE MY UNIT HAS BEEN MAINTAINED AND CLEANED Who are you to say you don't like the sequence and automatically not pay a claim I have paid service for Select advertises their warrantya year old unit would not last this long with out being maintained or cleaned that is just a fact Numerous contractors state they have the same problem getting paid and that is why they are not prompt on call backsI was told even by their contractor to find another warranty company to deal with cause this will keep happeningI am asking for a reasonable decision Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Major P [redacted]

The check was mailed to [redacted] **, please confirm if you have received it at this time

The customers check has indeed been mailed out their check number is #***They should receive it within the next few days

Select Home Warranty has mailed both checks to the customer, please allow -business days to receive

Complaint: [redacted] I am rejecting this response because: I have clearly stated why you falsely advertiseYour contract is vague and misleadingYou do not pay your contractors and you deny legitimate claimsThis is an extremely poorly run business which tries to violate your own contract to avoid paying out on claims you should be paying simply by twisting verbage in the contractWe have absolutely wasted $on a misrepresented (both on your website and in your vague contract that any half intelligent person would interpret the exact way I have interpreted it) warranty Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They would not uphold a warranty we paid for to cover our air conditioning units they blamed the builders who built the home in for improper installationWe purchased out home in and passed a home inspection and have upheld the maintenance of the units as required, never once has there been an issue or failed an inspection until we called the home warranty company and used their reffered AC companyWe have since received an additional quote from another company who found completely different issues with the unitWhen we finally tried using th warranty company the took days to deny our claim because of faulty installationWe are looking to buy a whole new unit which should have been covered with the warranty we paid forSince they cannotUphold the warranty we paid for they can refund the full amount wasted on their fraudulent policy Regards, [redacted]

We have submitted the customers cancellation requestAs soon as the customers refund check is issued it will be mailed out

Select Home Warranty does not cover sensors, we advised the customer that if the unit has to to be upgraded to meet state standards, again that is not the responsibility of the warranty.The customer would be responsible for any upgrades for state requirements, let alone a safety sensor, we cover mechanical components such as the motor not sensors

The customer cancelled their contract after days, the cancellation procedure is clearly listed as follows:Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule pageaccompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has beenprovided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will becharged and any service costs incurred by Select Home WarrantyThe customer was refunded accordingly, per the Terms of Agreement

Complaint: [redacted] I am rejecting this response because: I was not given the option to buy the fixture warranty to begin with At the end when I cancelled the policy the sales person told me to get the problem fixed no my own then they would add the fixture warrantyI did not want to go through with the same issues with them againThe claim was not exactly a shower head issue as explained to the rep over the phone The issue would have to be diagnosed by a plumber I believe they try to avoid accepting claims as much as possible Regards, [redacted] ***

Customer has been called numerous times and left several messagesPlease contact our office and speak with Mr [redacted] so that we can resolve the customers concerns

As complementary information in reference of my Complaint ID # [redacted] , we would like to inform that my husband has just called to [redacted] at###-###-####; this is the contractor that Select Home Warranty assigned to take care of our complaint (according to their email received it from them on January 5th, 2017) The owner said today Monday January 9, 2017, that he has never heard about this company, and he do not have any work order or agreement with them, therefore he is not coming to fix our washerCould you please kindly add this additional information to our response of do not accept the response made by the business to resolve this complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that a refund of all payments made on the account will be credited back to my debit card without any deductions in 24-hours per management and the policy is canceled without further obligation or request of cancellation

The customer never requested cancellation of their contractPlease confirm if you wish to cancel so that I may have your request submitted for processing

We did speak with the customer and assisted with the claim issue

Complaint: [redacted] I am rejecting this response because: I don't agree to this - I want the full funds of the contract which are $- why should I get docked 10% or $50? You are the ones that supply the horrible service I have been without a washer and dryer for weeks now Why don't you also pay me for laundry fees that I have been paying for since I"ve been having to use the laundry mat machines down the road??? They are not cheap! You're looking at another $a week for weeks - that's another $you can add on to the bill This also happened last year when you repaired the refrigerator It took months for service then another months to get paid What a joke you people are!!! Regards, [redacted] ***

We did reach out to the customer and have not heard backThe customer may reach out to mr [redacted] at ###-###-#### for help with this issue

Complaint: [redacted] I am rejecting this response because: They did not advise me that an additional days was added for credit card or debit card verification Regards, [redacted]

The customer had already cancelled their policy with us on 2/14/