Select Home Warranty

Select home warranty knows full well they have a policy with me and has spoken to me over email and phone more than times I can provide the policy number as well Complaint: [redacted] I am rejecting this response because: Regards, Sarah [redacted]

I am rejecting this response because: the address is [redacted] ***I don't know if the fact that you have it as two words, not one will make the difference or if that is why it came back to youI will wait a week to see if I get the 2nd checkI don't know how to get my money from PaypalI've only used it to buy things

The customer was approved for $towards the replacement on their washer claimThat determination was made per section of the customers warrantyWith respects to the customers heating claim they have only been approved for the maximum allowance of $per section of the warrantyIf the customer can provide us with the requested maintenance records we can re-review their claim for an additional allowanceThe customer spoke with a representative yesterday and requested to cancel their servicesThe customers contract has been cancelled per their requestNo additional funds due at this time

The customer is not sue a full refundThey has coverage for months and will be refunded according to the terms

The customer disputed for the amount of 300.00, and we have issued a refund back to the customers' card for the on 06/07/

Complaint: [redacted] I am rejecting this response because: I will see you in court Regards, [redacted]

Select Home Warranty did request maintenance records from the customer as listed on the Terms & Conditions that the customer signed The copy of the contract I have included in this complaint is listed on our website under Terms & conditions which is updated periodicallySelect Home Warranty did request the maintenance records from he customer and they were not provided, the customer then requested for cancellationWe do acknowledge that the customers Terms of Agreement is different that the more updated copy I provided, but, it still stated we require maintenance records.We would have been more than happy to assist the customer further at the time we were processing the claim, but, the customer requested for cancellation which has been honored

We spoke with customer and we have agreed as a good will to refund her $to help with her claim We have already credited the card

The customer reimbursement has already been approved according to the policy terms , please see section (iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or applianceSelect is not responsible for installationThe cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced; The customer is not due any more funds at this time

The customer does not have to pay for the part for the HVAC system, they only have to pay for labor, as we are not doing the repairs on the unit the customer is responsible for the labor costs for the free part they are receiving from the manufacturer.See Below: Manufacturer’s WarrantyAll systems and appliances covered under either the manufacturer’s, distributor’s, or any other express or implied warranty will not be covered under this Agreement

The customer should be receiving a call shortly from a contractor scheduling an appointment to diagnose the stoveWe require a diagnosis on the stove so that we can proceed with the claimI have escalated this request to our dispatch team and someone will be in contact with the customer shortly

The customer was already informed what they had left on their policy cap for their stove claim as their first claim was approved for almost the full limitThe customer requested to cancel their contract which was already processedNo additional funds due at this time

We are more than happy to assist the customer with their claim needsSomeone from our office spoke with the customer yesterday and informed them that it is taking time to have a technician dispatched to their homeThe customer was offered to secure their own technician and submit a diagnosis for reviewIf the customer would like to go that route please let us know so that we can inform you of the secure your own technician process

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as Select Home also notes in this agreement that they also agreed to cancel my contract and that they not attempt any further ach debit charges to my account now or in the future as regards this contract Regards, [redacted]

We spoke to the customer and the technician to assist with the appointment

If the customer would like we can dispatch someone to their home for the claim filed or if the customer would like we can cancel out their warranty and waive the cancellation fee as a courtesyPlease let me know so that we can proceed with whichever you decide

We went ahead and issued the customer a full refundThe customer should be able to view their refund on their credit card statement within the next 2-business days

The customer has since received their check according to our records

We spoke with customer and have approved a full refund back to the credit cardPlease allow 3-days to show up to the card

Free months are provided at the end of the term of serviceSince the customer cancelled their contract early all incentives are forfeited (free months)The customers account has already been cancelledNo additional funds due at this time