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Select Property Management Reviews (76)

I have received all of the moand move-out paperwork including photosI am reviewing all information available before I can give a final responseThis owner has requested all security deposit be forwarded to her without paying any invoices and we close this accountUntil I have completed my review there will be no part of the security deposited forwardWe will close this account once this issue has been resolvedThere has been work completed and if need be we will have vendors return and redo items that were not completed prior to paymentWe need to have access to the property to allow vendors back into the homeHowever this owner has requested all of the keys back and the remote to the garage I will be requesting access for one additional week to allow vendors to go back and address any issue we findI will complete my response as soon as possible Thank you,

Revdex.com: As stated in the response to Ms [redacted] 's complaint, the order was still processing by the time Ms [redacted] called to change her email address from [redacted] to [redacted] This was not immediately, but about a half hour after the order was placedOur current system flagged the transaction for possible fraudulent activity, and the order was rejected for the samePlease note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activityWhen Ms [redacted] spoke with Customer Service, a representative explained that her order was not processed and that the specific tickets she attempted to order were no longer availableAgain, the “confirmation number” that Ms [redacted] is referring to is a ticket request ID number, or an Order ID numberWe do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their ticketsFurthermore, Ms [redacted] confirmed that she acknowledged and agreed to these policies before finalizing her orderMs [redacted] was not charged for the order and Customer Service offered to refill her order with other tickets available for the event, but she was not interestedWe hope this fully explains the matterThank you

Revdex.com:Thank you for bringing this matter to our attentionWe value customer service and appreciate the opportunity to respond to Mr [redacted] concerns.When Ms [redacted] placed her first order the tickets she selected were advertised as a group ofOur customer service records keep track of the specific ticket group that a customer purchases tickets fromThese records state, “Tickets Available: ticket(s) from in original ticket group.”When groups of tickets are advertised on the website, it is done in the following way:The ticket listing shows that there are tickets left availableWhen the “Buy” button is clicked, the customer is brought to the website’s checkout pageOn this page the checkout defaults to showing only Tickets RequestedBelow is that screenshot with this selection highlightedIf the customer clicks the drop down box next to the number “1” to select more tickets, the customer is offered “1” or “3.” There is no option to purchase tickets when there are only tickets availableThis is depicted below:This is done because ticket sellers do not want to be left with only a single ticket to sell, therefore the software running the website’s checkout only offers or tickets for sale when the advertisement states that tickets are leftAdditionally, a ticket listing only offering tickets cannot be separatedBoth tickets for sale must be purchasedPlease see the screenshot below which shows that there is no option to purchase anything but tickets:Also, according to our customer service records, Ms [redacted] did make separate purchasesThe first purchase occurred at 8/18/3:29:PM, and the second purchase at 4:02:PM on the same dayWhen Ms [redacted] was brought to the checkout page for the second purchase she was completing she was able to click the drop down menu and see that only tickets would be sold for that specific listingShe was also provided with the order total and a final breakdown of her purchase for both tickets before she finalized the transactionIf Ms [redacted] only needed to purchase more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her orderSince Ms [redacted] saw that she was able to purchase ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticketHowever, Ms [redacted] completed the second transaction for tickets and in doing so agreed to the website’s all sales are final policy.We hope that all of the above information helps to clarify this matter, however no refund will be provided for either order as of this time

In response to the above complaint, I will address most of the residents’ concernsThe repair which they are speaking of is now damaging the ceiling which may or may not be part of the issue with the toiletThis is why we informed the resident that July 13th was not acceptableThe toilet issue will be repaired and between the residents schedule and the owners schedule the toilet has not been addressedThis owner handles his own maintenance at this propertyThey have been unable to get it repairedAlso, this home has bathrooms; yes it may be a bit inconvenient however they do have fully functioning bathrooms available [redacted] has offered repeatedly to meet either the owner or vendor at the property to get this repair doneNot acceptable, even with the fact that all [redacted] s’ employees have had a complete background and are insured under [redacted] As far as the owner harassing the resident, first I would recommend blocking his number on all of their phonesIf he shows up at the property without proper notice and attempts to access the home they should call the policeI do however find it hard to believe that our manager which is licensed and has been handling properties for over years, would risk is positionBy stating not to call the police and that we could evict for those reasonsHowever, to clarify per- [redacted] ’s leases it is not acceptable to change the locks on the home without approval and could be reason for evictionWe will send a letter to the owner notifying him that he must go through our office if he needs access and to stop contacting you directlyWe will inform him his number has been block on your phonesI recommend that when there are maintenance issues, and you are not available within a responsible time frame you allow our staff to meet the vendor and or owner at the property and allow access [redacted] staff would stay at the property until either the work is completed or you are available to be presentAlso, evictions have too have cause therefore retaliation is not an option for [redacted] In closing I would also recommend all communication with our staff be via email, to protect both the residents and [redacted] s rights and responsibilitiesRegards,

Revdex.com:Thank you for bringing this to our attentionWe provide customer service for GoodSeatTickets.com where Mrs [redacted] husband placed this orderWe are gathering additional information regarding this order and may need additional input from the ticket sellerPlease allow additional time for the same so that we may fully explain/resolve this matter.Thank you

All the seating for this concert was general admission offering the same tickets that I thought I had purchased just hours before at a higher price is NOT A SOLUTIONNot have the funds available to purchase the same tickets at a higher priceIs not customer service or good business practiceWhich caused me to miss the concert all together my favorite bandAnd due to terminal illness I will not live long enough for them to tour againThat show was on my bucket list

The person who answered your inquiry was/is incorrectThat in itself was one of my original complaints-Not one (of the many) people I spoke with would give me the time to explain why I was callingThey made assumptions and when I tried to clarify I was hung up on.To that end, I did send their tickets baa courtesy to themI had to contact them several times to get a usable return label and then I had to find a Fedex branch to make the returnDuring my last conversation in regards to returning the tickets I was told I would be reimbursed for my shipping costs for the [redacted] tickets for all of my troubleAs it had been several weeks since I returned the tickets, I was trying to find out why I had not be reimbursed for my shippingI spent several hours on the phone with various personnel and was put on hold by of them for over a half hourThe 'supervisor' was rude and he too eventually just hung up on me.It is unfortunate that Companies like this purchase as many tickets as they possibly can, to various events, and then resell the tickets at exorbitant ratesMy tickets cost over times the face valueAt this point the very least they could do is reimburse my shipping (I kept a copy of this email) they really should give me all of my money back for the hours I have spent just to see this over priced show

Revdex.com: Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Ms [redacted] concernsAfter reviewing her order, it appears that Ms [redacted] provided an incorrect email address when she initially placed her orderThe order was still processing by the time Ms [redacted] called to change her email address from [redacted] to [redacted] Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the samePlease note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activityAlthough rejected orders are rare, they do happenWe have a dedicated customer support team that handles customer contacts regarding rejected ordersWhen Ms [redacted] order was marked as rejected, her order was also placed in what we refer to as a “rejected order queue” so that a representative can follow up with her via telephoneDue to the high volume of orders our customer service department processes, a customer service representative had not contacted Ms [redacted] before she called the customer service department to inquire about her electronic ticketsA representative advised Ms [redacted] that her order was not processed and that the specific tickets she attempted to order were no longer availableOur customer service records indicate that she was not interested in refilling her order with other tickets available for the eventMs [redacted] was also required to read and agree to the website’s terms and policies before finalizing her orderThese policies state: Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The “confirmation number” that Ms [redacted] is referring to is a ticket request ID number, or an Order ID numberWe do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their ticketsLastly, since her order was rejected, the charge placed to Ms [redacted] credit card has either been reversed or has not been finalizedThis means that if it was showing as a pending transaction, that transaction will never postIn the event that it has posted to her account, there should be a subsequent reversalSince there are numerous delays and holds on credit cards, the exact process and time frame is dependent on the bank or credit card company she used to place her order We hope this fully explains the matter

Follow up response, Senior Branch Manager [redacted] did leave a message this morning for complainant At which time the second applicant called [redacted] back and explained her daughter was unavailable to call do to work, so she was asked to return ***’s callThe items which were discussed are as follows: From the first time this applicant communicated with the staff they understood that there was an application in front of theirsIf in fact that person ultimately didn’t accept and pay a deposit by 5/4/we would contact these applicants which and have been second in lineThe application fees have been submitted for refund, which is handled by a third party company which is why it could take up to business days, one fee has been refunded If the funds are not received by 5/12/please notify our office, to allow us to follow upHandling of rental applications, our policy is on the first come-first severed basis, which is legalWe don’t block applicants from applying; however this home had a minimum of applicants including this complainantWe always leave the advertisement up until we receive a depositIf we don’t receive a deposit from the person (s) in a set time we move to the next set of applicationsIn addition, once we inactivate our listing from our web site it may still show on other site, i.eZillow, post lets and others for several daysMy understanding of the overall outcome is as follows, if the deposit is not received today 5/4/we will in fact contact the complainant on 5/4/to see if they are still interested in the propertyIf so a new application fee would be requiredIn addition I have request that [redacted] reviews the information we gather from the applications for the final approval or denial, if they decide to re-applyIn closing; I would like to apologize for any frustration you may have experienced, I also believe there had been too many hands in the potI hope I have been able to address any concerns there may have been.Please let me know if you should have any additional questions/concernsThank you,Management SPMI [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Mr [redacted] concerns.According to our customer service records, this was resolved the day after this complaint was submittedAs noted by a customer service representative, Mr [redacted] called Customer Service on 3/10/to confirm that his order was refunded by the sellerPlease confirm the same and advise whether this complaint is resolved/closedThank you

Thank you for bringing this to our attentionGoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellersWe appreciate the opportunity to respond to Mr [redacted] concernsAccording to our customer service records, the order was cancelled by the ticket seller as the tickets were no longer availableGoodSeatTickets is not a ticket seller and does not own or possess any of the tickets listed for salePlease see the below policy, which is included in the Terms and Policies that MrBonds acknowledged and agreed to when he placed his orderTicket Availability SITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejectedFor all Terms and Policies, please see http://www.goodseattickets.com/PoliciesWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionNo refund is due for the sameWe hope this fully explains the matter

Our Fulfillment Operations Lead responded to me on on 8/2/confirming that the $credit was issued to Ms [redacted] , and that he called and spoke with Ms [redacted] to confirm this as wellHe also advised that he sent the tickets to her email directly since she wasn't able to retrieve her tickets through the download due to what appeared to be an issue with her browserWe expect that this fully resolves the matterThank you

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for GoodSeatTickets.com where Ms [redacted] placed her order Please be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and sellersWhile we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Ms***’s concerns.As Customer Service advised Ms***, her order could not be fulfilled as originally intendedThis may have been for a number of different reasons, including problems with her billing information, or the lack of availability of the tickets she initially requestedThey offered to fill her order with alternate tickets available per GoodSeatTicket’s procedure for rejected orders, but Ms [redacted] declined the alternate tickets that were available from another seller as they were higher in pricePer the site’s below policy, she was credited for the entire amount of her order totalWe hope this fully explains the matterTicket Availability: SITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected

Revdex.com: Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Ms [redacted] concernsAccording to our customer service records, Ms [redacted] placed her order on Goodseattickets.com on December 26, Please be advised that Goodseattickets.com acts as an intermediary between ticket buyers and sellers and does not own or possess any of the tickets listed for saleOur records show that Ms [redacted] attempted to contact Customer Service department as well as the seller directly at 1:AM because her e-Tickets were not yet available for downloadThe event was scheduled for that same day at PMShe called Customer Service again at 11:AM regarding the same, and the seller uploaded the tickets shortly thereafter at 11:It appears that the tickets were not attached in the email to Ms [redacted] and the seller uploaded them again at 5:PMMs [redacted] contacted Customer Service again and advised that because this was two and a half hours prior to the event, she purchased tickets elsewhereOur records indicate that Ms [redacted] advised that she would contact her credit card company to dispute the chargeWe need Ms [redacted] to confirm whether this has been doneSince the tickets were erroneously uploaded by the seller, and then Ms [redacted] did not receive her tickets until two and a half hours prior to the event, we believe that Ms [redacted] should receive a refundHowever, we cannot have a refund issued if Ms [redacted] chooses to dispute this with her credit card company insteadIf she is unable to do so, then she should contact Customer Service and provide proof of the same (e.gletter from the credit card company stating that they could not cancel the charge) so that we can proceed with a refund for this orderWe hope to fully resolve this matter with Ms [redacted] and await the additional information needed for the same

Thank you for bringing this to our attentionGoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellersWe appreciate the opportunity to respond to Mr [redacted] concernsAccording to our customer service records, Mr [redacted] contacted Customer Service regarding the delay in receiving his ticketsCustomer Service then contacted the ticket seller to confirm status and to retransfer tickets if they hadn’t been transferred alreadyThe seller transferred the tickets after the ‘ready by’ delivery date he initially provided, but still on time for the eventOn 3/21, Mr [redacted] spoke to Customer Service again who advised him that the seller transferred the tickets and to accept them when he receives the emailWe apologize for the delay, but once Mr [redacted] brought this to the attention of Customer Service, they followed up with the ticket seller to expedite the process and ensured that the tickets were transferred before the event on 3/We hope this fully explains and resolves the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for bringing this to our attentionGoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellersWe appreciate the opportunity to respond to Ms [redacted] concernsWe attempted multiple searches in our system for Ms [redacted] information she provided in the complaint, and we do not have any record of an order she placedWe didn’t find any orders linked to her last name, phone number, street address, or email addressWithout any additional information such as an order number or a copy of an email confirmation, then we are unable to further assistTo the best of our knowledge, however, Ms [redacted] did not complete a transaction through the site as we have no record of same in our system

Check was received and signed for on 10/26/by [redacted] and the check was cashed and clear the bank on 10/28/I believe this matter should be closed at this timeThank you,

I will try and reply to as many of this past tenants concerns as possible: 1) the past manager sold her business to Select and continued to work on the Real Estate side of our company. Which she is still working for Select. No water: after scheduling the vendor to go to the property we were informed... the following week that the wife had canceled the vendor because a family member repair the problem. Propane smell was due to the tank being almost empty according to the propane company. We were also notified by this company there were no leaks. The tenant was asked multiple time for the name of the repairman used on the first repair and or a receipt to be reimbursed. The owner did refuse to reimburse for the second repair until the balance of rent and late fees had been paid. The owner agreed to allow them to break their lease two months early, we did request copies of the three police reports, however we still have not received anything. We received notice on 11/2/15 they would be moving out and on 11/10/15 they turned in there keys. The home was not clean, there was broken blinds, form insulation around windows and doors which was why the doors would not open without pushing on it very hard, Carpets required cleaning, food left in freezer and drawers, residue in tub, stove not clean this is a over view. The past tenant was mailed an estimate of there disposition for the security deposit with in the legal time frame of 21 days. (Which is legal) When it was returned wrong address, we contacted the past tenant by email and verified the address, and re-mailed the estimate and the final disposition. I will only state there is always two sides to every story and I have tried to answer most if not all of this past tenants complaints. Thank you

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Address: PO Box 1036, Branford, Connecticut, United States, 06405-8036

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