Select Property Management

Revdex.com: Thank you for bringing this to our attention. We provide customer service for GoodSeatTickets.com. Please be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as...

such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We appreciate the opportunity to respond to Ms. [redacted] concerns.According to our Customer Service records, Ms. [redacted] selected and confirmed to purchase tickets with the following description on 5/18/2017: Tickets------------------------------------------------------------E...⇄ Chris Rock  Saturday, Sep 16 2017 at 7:00PMVenue: Paramount Theatre - Seattle, Seattle, WASection: Orchestra 2     Row: T Price: 142.00 each     Qty: 2Payment------------------------------------------------------------Tickets: 2 x 142.00 = $284.00Service Fee: $85.20Delivery: $15.00Order Total: $384.20Seller Notes: Tickets will be ready for delivery by Sep 14, 2017.Shortly thereafter, Ms. [redacted] called Customer Service to dispute the service fees, which she claimed weren’t shown until after she placed the order on her mobile device. Customer Service escalated internally for a manager to confirm, and they found that by going on the mobile site, the total is shown and updated once payment information for PayPal is entered. The manager confirmed that a customer must then review the total, which includes the fees, and hit ‘Place Order’ where the total is in bold. Ms. [redacted] contacted Customer Service again on 5/19 regarding this issue and to demand refund of the fees again. In response to Ms. [redacted] email, Customer Service emailed to confirm that they have done ample research surrounding her claim that the website didn't display the pricing of the tickets prior to placing the order. They determined that, in a mobile device format, the site does properly display the full order total, in bold font, directly above the Place Order button.  This checkout page also includes an option to display the breakdown of pricing prior to placing the order, so that a customer can review the full assessment of fees and their amounts.  Therefore, they upheld the site’s final sale policy. After further review, it appears that this event ended up being cancelled, and a refund was issued to Ms. [redacted] on 5/20/2017 in accordance with the sale’s policy to enforce refunds by ticket sellers for cancelled events that are not rescheduled. Therefore, no additional action is required by the site or seller. We hope that this fully explains the matter and ask that this complaint be closed by the Revdex.com. Thank you.

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Mr. [redacted] concerns. According to our customer service records, the order was cancelled by the ticket seller as the tickets were no longer available. GoodSeatTickets is not a ticket seller and does not own or possess any of the tickets listed for sale. Please see the below policy, which is included in the Terms and Policies that Mr. Bonds acknowledged and agreed to when he placed his order. Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected. For all Terms and Policies, please see http://www.goodseattickets.com/Policies. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. No refund is due for the same. We hope this fully explains the matter.

This response clearly shows Good Seat Tickets did not even spend the minute required to review the nature of the complaint. I ALSO had to call just to get my money refunded, which I waited nearly a week to receive, as well as valuable time on hold waiting for a customer service agent. My complaint was that the website "secured" tickets to an event, then waited until FOUR DAYS to inform me that I did not actually receive the tickets. At this time, tickets were substantially more expensive, meaning I was priced out of the event. Another complaint could be filed given that I had to call after six days just to ensure my money was refunded.  I purchased tickets afterwards with StubHub (to a different game on a different date), and had zero problems, as they actually secure tickets for their customers.

I followed up with Customer Service to relay Mr. [redacted] response to this matter. Per the notes from 10/24/16, Mr. [redacted] spoke with Customer Service and a rep advised that the site guarantees a 125% refund, not 200% (see bottom of home pagehttp://www.goodseattickets.com/). He was previously refunded 100% and received a check for an additional 25%. They apologize for the confusion and delay in this matter, but confirmed with Mr. [redacted] that this has been received and the matter is resolved. Thank you.

Revdex.com,We apologize for any misunderstandings that arose between the customer and our Customer Service Representatives. Because the tickets have been returned and Ms. [redacted] has been issued the correct tickets she purchased, we have issued a refund for shipping costs to the method of payment originally used in the initial transaction. Please allow 7-10 business days for her statement to reflect this refund of $15.00.Thank you.

Revdex.com: As stated in the response to Ms. [redacted]'s complaint, the order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. This was not immediately, but about a half hour after the order was placed. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. When Ms. [redacted] spoke with Customer Service, a representative explained that her order was not processed and that the specific tickets she attempted to order were no longer available. Again, the “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Furthermore, Ms. [redacted] confirmed that she acknowledged and agreed to these policies before finalizing her order. Ms. [redacted] was not charged for the order and Customer Service offered to refill her order with other tickets available for the event, but she was not interested. We hope this fully explains the matter. Thank you.

Revdex.com: Thank you for bringing this to our attention. We provide
customer service for GoodSeatTickets.com where Ms. [redacted] placed her order.
Please be advised that GoodSeatTickets.com acts as an intermediary between
ticket buyers and ticket sellers, and as such is not directly...

involved in the
actual ticket sale transaction between the ticket buyers and sellers. While we
may help facilitate the resolution of disputes, the site has control over the
content of the tickets listed on site, the truth or accuracy of such listings,
the ability of the fulfiller to sell tickets, or that the user and fulfiller
will actually complete a transaction. We take customer service seriously and
appreciate the opportunity to respond to Ms. [redacted]’s concerns.As Customer Service advised Ms. [redacted], her order could not
be fulfilled as originally intended. This may have been for a number of
different reasons, including problems with her billing information, or the lack
of availability of the tickets she initially requested. They offered to fill
her order with alternate tickets available per GoodSeatTicket’s procedure for
rejected orders, but Ms. [redacted] declined the alternate tickets that were
available from another seller as they were higher in price. Per the site’s
below policy, she was credited for the entire amount of her order total. We
hope this fully explains the matter. Ticket Availability:
SITE cannot guarantee ticket availability until USER is in possession of their
tickets. Generally, all ticket listings on SITE are a unique set of tickets
from an individual TICKET SELLER. Some ticket listings on SITE may only be
representations of available tickets and not actual seat locations or currently
available tickets. Occasionally tickets ordered may no longer be available at
the price or in the quantity originally ordered at the time the order is
received. If equivalent or better seat locations are available at the same
price, the TICKET SELLER will fill the order with the alternative seat
locations. If no alternates are available, either USER'S credit card will not
be charged at all or the entire amount will be refunded, and USER will be
notified that the ticket request has been rejected.

The person who answered your inquiry was/is incorrect. That in itself was one of my original complaints-Not one (of the many) people I spoke with would give me the time to explain why I was calling. They made assumptions and when I tried to clarify I was hung up on.To that end, I did send their tickets back-as a courtesy to them. I had to contact them several times to get a usable return label and then I had to find a Fedex branch to make the return. During my last conversation in regards to returning the tickets I was told I would be reimbursed for my shipping costs for the [redacted] tickets for all of my trouble. As it had been several weeks since I returned the tickets, I was trying to find out why I had not be reimbursed for my shipping. I spent several hours on the phone with various personnel and was put on hold by 2 of them for over a half hour. The 'supervisor' was rude and he too eventually just hung up on me.It is unfortunate that Companies like this purchase as many tickets as they possibly can, to various events, and then resell the tickets at exorbitant rates. My tickets cost over 4 times the face value. At this point the very least they could do is reimburse my shipping (I kept a copy of this email) they really should give me all of my money back for the hours I have spent just to see this over priced show.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. After reviewing her order, it appears that Ms. [redacted] provided an incorrect email address when she initially...

placed her order. The order was still processing by the time Ms. [redacted] called to change her email address from [redacted] to [redacted]. Our current system flagged the transaction for possible fraudulent activity, and the order was rejected for the same. Please note that an order rejection can happen for a number of reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activity. Although rejected orders are rare, they do happen. We have a dedicated customer support team that handles customer contacts regarding rejected orders. When Ms. [redacted] order was marked as rejected, her order was also placed in what we refer to as a “rejected order queue” so that a representative can follow up with her via telephone. Due to the high volume of orders our customer service department processes, a customer service representative had not contacted Ms. [redacted] before she called the customer service department to inquire about her electronic tickets. A representative advised Ms. [redacted] that her order was not processed and that the specific tickets she attempted to order were no longer available. Our customer service records indicate that she was not interested in refilling her order with other tickets available for the event. Ms. [redacted] was also required to read and agree to the website’s terms and policies before finalizing her order. These policies state: Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.The “confirmation number” that Ms. [redacted] is referring to is a ticket request ID number, or an Order ID number. We do not consider this number to be a confirmation number, because our policies state that we cannot guarantee ticket availability until the purchaser is in possession of their tickets. Lastly, since her order was rejected, the charge placed to Ms. [redacted] credit card has either been reversed or has not been finalized. This means that if it was showing as a pending transaction, that transaction will never post. In the event that it has posted to her account, there should be a subsequent reversal. Since there are numerous delays and holds on credit cards, the exact process and time frame is dependent on the bank or credit card company she used to place her order.  We hope this fully explains the matter.

Revdex.com: Thank you for bringing this matter to our attention.
We take customer service seriously and appreciate the opportunity to respond to
Ms. [redacted]’s concerns. According to our customer service records, Ms. [redacted] attempted
to order her tickets on 12/03/2015 from...

GoodSeatTickets.com. Please be advised
that Good Seat Tickets acts as an intermediary between ticket buyers and
sellers and does not own or possess any tickets listed for sale. Therefore, a user’s
card is charged by the fulfiller responsible for fulfilling their order and not
the site. Our records indicate that after the fulfiller attempted to charge Ms.
[redacted]’s card, Customer Service found that the billing address provided did not
match the billing address associated with the card and needed to be verified. In some cases, the fulfiller may attempt to authorize
a card multiple times, creating several holds on the user’s account. This often
happens when a third-party credit card processing company requires addit[redacted]l
security verification such as a CVV, Zip Code, or address, or when a user’s information
is incorrectly provided or mistyped. Though the fulfiller will only clear the
user’s transaction once, the hold(s) will temporarily lower user’s available
balance. Any hold(s) may take up to several days to clear. When Ms. [redacted]
contacted the Customer Service department on 12/03/2015 regarding this issue, a
representative requested a copy of her ID and advised that the hold would
clear. The representative noted that Ms. [redacted] would call back once her funds
were released. Ms. [redacted] contacted Customer Service again on
12/07/2015 asking for her funds to be released. Customer Service advised that
the merchant on file would take care of this, but that they were not able to
see that information. Since the order did not go through, Customer Service did
not have a receipt to obtain that information. Ms. [redacted] advised that her bank
said it would take 3 days. The representative explained that it typically takes
3-5 business days or 5-7 business days depending on the bank. He further
suggested that she call her bank back to see who the merchant is. There are no
addit[redacted]l updates in our records, but the hold should have cleared and Ms. [redacted]'s funds should have been released by now. We hope
that this fully explains the matter and ask that Ms. [redacted] confirms whether
this has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As the letter states, when my daughter purchased the ticket the website "defaulted" to a quantity of 1 -- this means she would have no way of knowing her purchasing options were either 1 or 3. She had no reason to select the drop down menu because the intention was two separate single ticket transactions. Since she was not advised -- and/or alerted -- to the fact that the tickets were sold in quantities of 1 or 3 as a consumer she would have NO indication that all tickets MUST be purchased in quantities of 1 or 3.It's a poor programming method -- and business practice -- to not make all information available to the buyer so they can make an informed decision.Secondly, in the letter the company stated, " If Ms. [redacted] only needed to purchase 1 more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her order. Since Ms. [redacted] saw that she was able to purchase 1 ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticket."The second sentence is not true because she search the site for a single ticket -- like the one she had purchased with three available -- and the site would ONLY return tickets to be sold in pairs. At that point she was forced to buy two -- since she was going with a friend.The first sentence is glaringly inaccurate because when I contacted customer service twice, both times I was treated with disrespect and advised that it was all my fault. The first individual kept saying everything was on the site (which is was not) and the second person refused to discuss it with me (he would only speak with my daughter -- who was no longer at home). The customer service department is woefully lacking in service, based on my experience.Lastly, my mistake as a father was not checking the rating of GoodSeatTickets at: http://www.resellerratings.com/store/Goodseattickets_com, because a 6.69/10 stars is hardly a stellar rating. And oddly enough, the images that promote the quality of your site in the front page right rail like: Revdex.com, ResellerRating, and Ethical Arizona - do not allow a user to click on the image and double-check the validity of the image's endorsement. This is by design as the coding shows no link is associated with the image. Most reputable business GLADLY link to these type of places because it proves a company's integrity. Here is a sample of the coding that intentionally does not link to the sources 'verifying' GoodSeatTickets is an ethical, upfront and honest company:[redacted]
Regards,
[redacted]

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Mr. [redacted] concerns. According to our customer service records, Mr. [redacted] contacted Customer Service regarding the delay in receiving his tickets. Customer Service then contacted the ticket seller to confirm status and to retransfer tickets if they hadn’t been transferred already. The seller transferred the tickets after the ‘ready by’ delivery date he initially provided, but still on time for the event. On 3/21, Mr. [redacted] spoke to Customer Service again who advised him that the seller transferred the tickets and to accept them when he receives the email. We apologize for the delay, but once Mr. [redacted] brought this to the attention of Customer Service, they followed up with the ticket seller to expedite the process and ensured that the tickets were transferred before the event on 3/23. We hope this fully explains and resolves the matter.

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Ms. [redacted] concerns. According to our records, Ms. [redacted] placed her order on GoodSeatTickets.com and selected to purchase tickets with the following description: Event: The Book Of Mormon Friday, Jul 28 2017 at 8:00PM
Venue: San Diego Civic Theatre, San Diego, CA
Section: Balcony Row: W
Price: 57.00 each Qty: 2
These were the tickets she received from the ticket seller. As Customer Service advised, all sales are final. Ms. [redacted] filed a chargeback action against the ticket seller (results of same appear to still be pending). No refund or further action is due at this time. To see site policies that Ms. [redacted] acknowledged and agreed to when she placed her order, please see http://www.goodseattickets.com/Policies.

good seat tickets has not sent the 200% guarantee.  Please proceed with complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]