Select Property Management

We reaffirm that Ms***'s order could not be fulfilled as originally intendedAs Customer Service explained to her, this may have been for a number of different reasons, including problems with her billing information, or the lack of availability of the tickets she initially requestedThey offered to fill her order with alternate tickets available per GoodSeatTicket’s procedure for rejected orders, but she declined the alternate tickets that were available from another seller as they were higher in pricePer the site’s below policy, she was credited for the entire amount of her order totalWe expect that this fully explains the matterThank you

As we previously advised, the site acts as an intermediary between ticket buyers and sellers and also cannot guarantee ticket availabilityThe supplier advised that the tickets were no longer available and worked with Customer Service and Mrs [redacted] to offer equivalent or better ticketsThese tickets were for seats in a closer section and per the seller, were still elevated above the floor for a clear view, and Mrs [redacted] accepted same from the sellerHowever, we understand Mrs [redacted] 's frustration with the situation and wish to offer her compensation in an effort to resolve this matterWhile we can't enforce the seller to refund at this point as they followed the site's policies and the tickets have been redeemed, we would like to offer Mrs [redacted] a partial refund of $42.23, which is 20% of her order totalWe hope this fully explains and resolves the matterThank you

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We... appreciate the opportunity to respond to Ms. [redacted] ’s concerns. In reviewing our Customer Service records, I didn’t see anything regarding a $25 rebate and also cannot tell whether someone has assisted Ms. [redacted] with printing her tickets yet. Therefore, I escalated internally to have the appropriate department credit Ms. [redacted] for $25 and to have someone reach out to her to help with this process as Legal is not at all involved with that process. We hope this fully resolves the matter.

• Revdex.com,• Thank you for bringing this matter to our attentionWe provide customer service for GoodSeatTickets.com where Mr*** placed his orderWe take customer service very seriously and appreciate the opportunity to respond to his concerns.• Please be advised that
GoodSeatTickets.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between buyers and ticket sellersAs a marketplace, they do not own or sell the tickets listed on the GoodSeatTickets Offerings, so the actual contract for sale is directly between the individuals seeking to sell items and individuals seeking to buy itemsMoreover, tickets sold through GoodSeatTicktes are often obtained through secondary market ticket sellers and are being resold with additional service charges and handling fees as defined on each order.• Before Mr*** placed his order on GoodSeatTickets.com, he was obliged to review and accept the website’s terms and conditions before finalizing his orderThese terms and conditions state:• The website terms and conditions were available to Mr*** as a link on the end of each page of the site, throughout the checkout process, and within the final step at checkout, “Order Review”Before entering his billing/card information and placing the order, the website prompted Mr*** to review his order as well as the terms and conditionsBy reviewing his order, Mr*** would have then seen detailed information about the tickets he was purchasing, including day, time, location, and ticket price including individual ticket price, service fees, delivery fees, and finally the total amount for the purchaseThis information is highlighted by the screenshot below:

As we previously stated, these were the tickets Ms*** selected when she placed her order and ultimately received from the ticket sellerAs Customer Service advised, all sales are finalMs*** filed a chargeback action against the ticket seller (results of same appear to still be pending), so we cannot take any further action for the sameAgain, no refund or further action is due at this timeTo see site policies that Ms*** acknowledged and agreed to when she placed her order, please see http://www.goodseattickets.com/PoliciesThank you

Revdex.com: Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to *** *** concerns. After reviewing her order it appears that *** *** provided an incorrect email addressOn the Customer
Information section of this Revdex.com complaint she entered her email address as: ***Her order receipt shows that she entered the following email address: ***Her order was immediately rejected for having an unverified email addressOur current system immediately notifies the customer of a rejection via email, however *** *** did not receive this message since the email she provided was not accuratePlease note that an order rejection can happen for many reasons including, but not limited to, incorrect email address, incorrect billing address, an unverified shipping address, a declined credit card, the tickets no longer being available to purchase, or perceived fraudulent activityWith any of the other instances of a rejected order the email notifying the customer of the rejected order is sufficient notice, however in *** *** case since the email address was incorrect she did not receive the notice. Although rejected orders are rare they do happenWe have a dedicated customer support team that handles customer contacts regarding rejected ordersWhen *** ***'s order was marked as rejected and the email was sent out to notify her of the rejection, her order was also placed in what we call a "rejected order queue" so that a representative could follow up with her via a phone callDue to the volume of orders our customer service department processes a customer service representative had not contacted *** *** before she called the customer service department looking for her electronic tickets. Lastly, since her order was rejected the charge placed to her credit or debit card has either been reversed or has not been finalizedThis means that if it was showing as a pending transaction that transaction will never postIn the event it has posted to her account there should be a subsequent reversalSince there are numerous delays and holds on credit or debit cards the exact process and time frame is dependent on the bank or credit card company she used to place her order. *** *** is free to contact our customer service department at *** or via the website if she would like to purchase new tickets for this eventWe hope this fully resolves the matter

I called today & spoke with *** ***I explained to her I have NOT heard from Good Seats AND the first communication I received from the Revdex.com, after my original complaint, was a notice that my case was closedMichelle indicated that perhaps your communication went to my Spam folder, however I did receive both the initial confirmation, as well as the email stating my complaint had been closedDon't know how that would happened!!Let me begin by stating that I have NOT been able to open the tickets which were sent to me by Good Seats...IN ADDITION, the "SCAM" they know nothing about is HIGHLY DOCUMENTED on the web!!! The representative @ Good Seats, tells you that you qualify for a $refund "for that purchase", however you have to be transferred to the "REBATE DEPT"When your call is answered, they want you to buy a subscription to some "fun weekend" thing, which costs $You can cancel "AT ANY TIME, so they say...however you will receive your paperwork to do just that, in about weeksIn order to cancel, you must have the paperwork & you must cancel within days or your credit card will be charged!!! What the...I may not be Stephen H***...but I can do math!!!!I have spent almost $500...again...that's FIVE HUNDRED DOLLARS for tickets!!!!!!!!!!!!!!!!!!!!!!!!!! I can't open them...I can't print them out...I have tried several different browsers...several different computers & NOTHING!!!!!!!!!!!!!!! Again...FIVE HUNDRED DOLLARS!!!!NO ONE from Good Seats has made ANY attempt to call me!!! There has been no $refund!!!! There is just a near $deficit in my checking account & NO HELP FROM ANYOINE!!!!Oh...I almost forgot to mention...since the MOMENT THEY CHARGED MY CREDIT CARD...I have received HUNDREDS & HUNDREDS of scam/phishing emails!!!!!!!!!!!!!!!!!!!!!! I have copied each & every one & would be HAPPY AS A CLAM to send them to you!!!!!! This began to happen, literally MOMENTS after they charged my card!!!! I have been screwed ways to Sunday on this...I have NO TICKETS...NO $500...NO $REFUND, I HAVE NEVER BEEN CONTACTED BY GOOD SEATS IN ANY FORM OR FASHION & HAVE RECEIVED MORE PHISHING/SCAM EMAILS than ANYBODY has a right to get!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Again, I have come to the Revdex.com for assistance...what am I supposed to do??????!!!!!!??? Contact my bank and contest the purchase????? Use this as a "funny story" at cocktail parties???? Bill myself as the largest collector of phishing /scam emails in America??? Oh, speaking of America...did I mention NO ONE I SPOKE WITH @ GOOD SEATS IS FROM..........THESE HERE UNITED STATES?!??!??!?!?!?!?!?!?!?!?I need your help!!! Please intercede on my behalf...I need some recompense for this!!! I wouldn't be as insistent, if this was a $scam...but $500!!!!!!!!!!!!!!!!! How hard do YOU work, to save up $500!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! For me, this has been a ONE YEAR JOURNEY of scrimping & saving!!Please...I need your help!!!!!!!!!!!!!!!!!!!!!!!!!!Should you have any questions, please feel free to contact me!!!!*** ***Complaint #: ***

After months of being ASSURED I would have the seats I had specifically chosen (as in I scoped them out at another event), I was told a week before the concert that my seats were not availableThey tried to "sell" it as an upgrade but my son went from the front row to people back- in my opinion this was NO UPGRADE whatsoeverThe people I dealt with were rude and unaccomidating- pretty much telling me I could have these tickets or a refund (on a sold out concert that was my sons birthday present)I was forced into accepting the tickets they offered, but they way the whole ordeal was handled left me very upsetI DO NOT believe these people should be/stay in businessEveryone kept passing the buck and they were condescending to me! If you just google them, you will see a HUGE list of complaints! They ruined my sons birthday!

They are just hiding behind the small print. They had other tickets on sale for the same event and they could easily waive the $service fee per ticket on my next order which they refused to do. On the website it claims 125% satisfaction. That is untrue. I have zero satisfaction

Revdex.com:
Thank you for bringing this to our attentionPlease be
advised that GoodSeatTickets.com acts as an intermediary between ticket buyers
and ticket sellers to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual sale
transaction between the ticket
buyers and sellersWe appreciate the opportunity to respond to Mr*** concerns
It appears that there was a shipping delay for the tickets
that Mr*** orderedCustomer Service worked with the ticket supplier to
have the tickets shipped on time for the eventThey called FedEx to request an
upgrade, but they were still unlikely to get the tickets to Mr*** on
timeOn the day of the event, the tickets were still not delivered so they
advised the supplier that the order would need to be filled with alternate
ticketsIt appears that Customer Service attempted to reach Mr*** to
confirm acceptance of the alternates, which were downloaded on the day of the
eventAlthough they tried to resolve the shipping issue with the original
tickets by providing alternate tickets, we understand that this was an
inconvenience as well as the fact that these tickets weren’t the ones that Mr
*** initially orderedTherefore, we escalated this internally to have this
order refunded and expect the refund to be processed soonIf Mr*** has
any inquiries regarding this refund, he may reach out to MyTicketTracker via
email [email protected]
or call ###-###-####We hope this fully explains and resolves the matter
Thank you

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for GoodSeatTickets.com where Mrs*** placed her orderPlease be advised that GoodSeatTickets.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale
of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Mrand Mrs*** concernsAfter reviewing the complaint and our customer service records, we’ve determined that Mrs*** is entitled to a refund as she requested per the GoodSeatTickets 200% guarantee as the seller did not provide the ticketsIt appears that this already been issuedPer the Customer Service Department’s records, they attempted to contact seller for refund, awaited chargeback action to be closed, and then started working out the refund when neither of those were successfulWe apologize for the delay and thank Mrand Mrs*** for their patience as Customer Service has been working on thisThey confirmed with Mrs*** on 10/13/that a refund check was being sent to them (with expected delivery sometime on the following week)They can expect to receive this soon if it hasn’t been received alreadyWe apologize for the inconvenience and hope this fully resolves the matter

Thank you for bringing this matter to our attentionWe provide customer service for GoodSeatTickets.com where Ms*** placed her orderPlease be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of
event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Ms***'s concernsAfter receiving Ms***'s complaint and reviewing our records, I affirm that we are providing a check for $to cover the cost of her order for the seller's mishapWe apologize for the inconvenienceI followed up with our Accounting department this morning to check on the status of the refund request and asked that if it hasn't been done so already, to please cut and send a check to Ms*** for $290.60. We hope this fully explains and resolves the matter

Dear Revdex.com:Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Ms*** concernsThe website Ms*** ordered her tickets from is a US website, and therefore her order was processed in US dollars
In addition to this being explained in the website's terms and policies, the checkout page on the website states:Please Note: We are a resale marketplace, not the ticket sellerPrices are set by third-party sellers and may be above face value.All prices are in US Dollars ($)Although Ms*** order receipt shows a final price of $157.36, this amount is in US dollarsMs*** account statements are in Canadian dollars so the value looks differentAlso, in some cases a preauthorization is placed on the credit card which is then followed up by a final debit of the amount paidThe pre-authorization should then drop off of the account within a couple business daysPlease note that the pre-authorization holds are not something controlled by usBanks and credit card companies have different policies for how pre-authorizations and final debits occur on an account holder's statementSince our records only show one payment, Ms*** should speak with her bank or credit card company regarding the other debit if it has not been removed as of yetIf Ms*** has any additional questions about her order she should contact our customer service department at ###-###-#### and speak with a customer service representative about her order

Revdex.com:Thank you for bringing this to our attentionWe provide customer service for GoodSeatTickets.com where Mrs*** placed her orderPlease be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly
involved in the actual ticket sale transaction between the ticket buyers and sellersWhile we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Mrs***’s concerns. According to our customer service records, Mrs*** selected to purchase tickets with the following description: Tickets------------------------------------------------------------Event: Twenty One Pilots Sunday, Feb at 7:00PMVenue: Tucson Arena, Tucson, AZSection: Upper Row: A Price: $each Qty: 2Payment------------------------------------------------------------Tickets: x $= $160.00Service Fee: $43.20Delivery: $7.95Order Total: $211.15Seller Notes: Tickets will be ready for delivery by Feb 19, 2017.On February 8, 2017, the ticket supplier advised that these tickets were cancelled by the primary market and no longer available, but that they had tickets with seats closer to the stage in Section 112, Row GCustomer Service called Mrs*** to advise her of same and to extend the offer per the site’s terms and policies to offer comparable or upgraded tickets at the equivalent valueSince Mrs*** expressed that she wanted tickets for the 200-level section, Customer Service reached out to see if any tickets were available in 212-with seats in a row closer to the frontThe supplier confirmed that there were no additional tickets available to provide in the 200s level, and that upgrades in were all they were able to offerThe supplier advised that the view would be slightly closer and still elevated over the floor for a clear view, and Mrs*** accepted these tickets for Section Row G. The site cannot guarantee ticket availability and the seller did fill the order with alternative seat locations as equivalent or better seat locations were available per the site’s terms and conditions regarding Ticket Availability (please see http://www.goodseattickets.com/Policies)We hope that this fully explains and resolves the matter and that Mrs***’s son enjoyed the event

Thank you for bringing this matter to our attentionWe provide customer service for GoodSeatTickets.com where Ms*** placed her orderPlease be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets,
and as such is not directly involved in the actual ticket sale transaction between the buyers and sellersWhile we may help facilitate the resolution of disputes, we have no control over the content listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Ms***'s concernsWhile the event appeared to be initially rescheduled and a refund was denied for the same, Customer Service later confirmed that the event was cancelledAfter speaking to Ms*** again on 4/25/17, they coordinated a full refund to Ms***'s card, which was processed on that dayMs*** can expect to see her credit appear soon if it hasn't alreadyWe hope this fully resolves the matterThank you

We have a dedicated customer support team that handles customer contacts regarding rejected ordersThe confirmation number that Mr*** is referring to is an Order ID numberThe order was pending, and Customer Service emailed the seller regarding the pending order statusThe seller advised that there was a delay in updating the order due to a technical issueOnce updated as rejected, it was placed in a "rejected order queue” so that a rep could follow upPlease be advised that Customer Service tries to resolve issues as quickly as possible as they’re received, but the department processes a high volume of ordersAlthough rejected orders are rare, they do happenWe cannot guarantee ticket availability until the user is in possession of their tickets, as stated in GoodSeatTickets.com's policies under Ticket AvailabilityThis section also states that tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the ticket seller will fill the order with the alternative seat locationsIf no alternates are available, either user’s credit card will not be charged at all or the entire amount will be refunded, and user will be notified that the ticket request has been rejectedhttp://www.goodseattickets.com/Policies Mr*** was required to read and agree to these policies before finalizing his orderFurthermore, a Customer Service rep asked if Mr*** wanted to place a new order for the tickets, but he was not interested due to an increase in pricesThe charge placed to Mr*** credit card was reversedSince there are numerous delays and holds on credit cards, the exact process and timeframe is also dependent on the bank or credit card company he used to place his orderWe apologize for the inconvenience, and we hope that this fully explains the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our Fulfillment Operations Lead responded to me on on 8/2/17 confirming that the $25 credit was issued to Ms. [redacted], and that he called and spoke with Ms. [redacted] to confirm this as well. He also advised that he sent the tickets to her email directly since she wasn't able to retrieve her tickets through the download due to what appeared to be an issue with her browser. We expect that this fully resolves the matter. Thank you.

We reaffirm that Ms. [redacted]'s order could not be fulfilled as originally intended. As Customer Service explained to her, this may have been for a number of different reasons, including problems with her billing information, or the lack of availability of the tickets she initially requested. They offered to fill her order with alternate tickets available per GoodSeatTicket’s procedure for rejected orders, but she declined the alternate tickets that were available from another seller as they were higher in price. Per the site’s below policy, she was credited for the entire amount of her order total. We expect that this fully explains the matter. Thank you.

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. According to our customer service records, Ms. [redacted] placed her order on Goodseattickets.com on December 26, 2015....

Please be advised that Goodseattickets.com acts as an intermediary between ticket buyers and sellers and does not own or possess any of the tickets listed for sale. Our records show that Ms. [redacted] attempted to contact Customer Service department as well as the seller directly at 1:05 AM because her e-Tickets were not yet available for download. The event was scheduled for that same day at 8 PM. She called Customer Service again at 11:05 AM regarding the same, and the seller uploaded the tickets shortly thereafter at 11:18. It appears that the tickets were not attached in the email to Ms. [redacted] and the seller uploaded them again at 5:29 PM. Ms. [redacted] contacted Customer Service again and advised that because this was two and a half hours prior to the event, she purchased tickets elsewhere. Our records indicate that Ms. [redacted] advised that she would contact her credit card company to dispute the charge. We need Ms. [redacted] to confirm whether this has been done. Since the tickets were erroneously uploaded by the seller, and then Ms. [redacted] did not receive her tickets until two and a half hours prior to the event, we believe that Ms. [redacted] should receive a refund. However, we cannot have a refund issued if Ms. [redacted] chooses to dispute this with her credit card company instead. If she is unable to do so, then she should contact Customer Service and provide proof of the same (e.g. letter from the credit card company stating that they could not cancel the charge) so that we can proceed with a refund for this order. We hope to fully resolve this matter with Ms. [redacted] and await the additional information needed for the same.