Select Property Management

All the seating for this concert was general admission offering the same tickets that I thought I had purchased just hours before at a higher price is NOT A SOLUTION. Not have the funds available to purchase the same tickets at a higher price. Is not customer service or good business practice. Which caused me to miss the concert all together my favorite band. And due to terminal illness I will not live long enough for them to tour again. That show was on my bucket list.

Please be advised that the tickets listed on the site are from numerous sellers, not just one seller or the site itself. However, per Mr. Bonds' request, we're looking into getting him a discount on the service fee for a future order. We'll follow up with him regarding same. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns.According to our customer service records, this was resolved the day after this complaint was submitted. As noted...

by a customer service representative, Mr. [redacted] called Customer Service on 3/10/16 to confirm that his order was refunded by the seller. Please confirm the same and advise whether this complaint is resolved/closed. Thank you.

As much as Bad seats keep repeating themselves and hiding behind their terms and conditions, doesn't change the fact that their purchasing website made an error and selected the wrong date.  They say it was up to me to catch the mistake, before purchasing, but I assure you the correct date was displayed when I clicked the purchase button.  I did catch the mistake, but only in the confirmation email.  When I clicked the purchase button, the date was correct.   The attachment they provided isn't my order.  It is an example only of a time their website handled an order correctly.  Unfortunately my order was wrong. I called them moments after the purchase I read my confirmation email.  In such a short time since purchase, (a couple minutes) a cancellation could have been made easily, I could have then bought the correct tickets, and none of these problems or complaints would be happening.  Their employee verbally told me that I was stuck with the wrong tickets, 2 to 3 minutes after the purchase went through.  Their unwillingness to take responsibility and their policies which make a quick resolution impossible is very much their fault.   I am will seek the money through the legal system if they refuse to pay any of it back.

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns. After this complaint was submitted, Mr. [redacted] did contact the Customer Service Department regarding this issue. The...

representative he spoke to confirmed that this event was cancelled and advised that the seller would be contacted regarding the refund. She also instructed him to call back on the following week if he did not receive the refund or update regarding same. Customer Support then instructed the seller to issue the refund and reach out to Mr. [redacted] as soon as possible. On November 17, 2015, Mr. [redacted] contacted Customer Support advising that he did not receive an email. Customer support contacted the seller again, and Mr. [redacted] confirmed later that same day that he received the refund. Although it took longer than expected, Customer Support immediately contacted the seller and followed up multiple times to ensure that Mr. [redacted] received his refund. We do apologize for the inconvenience and hope that this fully resolves the matter. Thank you.

Revdex.com:Thank you for bringing this to our attention. We provide customer service for GoodSeatTickets.com where Mrs. [redacted] husband placed this order. We are gathering additional information regarding this order and may need additional input from the ticket seller. Please allow...

additional time for the same so that we may fully explain/resolve this matter.Thank you.

Revdex.com:Thank you for bringing this matter to our attention. We value customer service and appreciate the opportunity to respond to Mr. [redacted] concerns.When Ms. [redacted] placed her first order the tickets she selected were advertised as a group of3. Our customer service records...

keep track of the specific ticket group that a customer purchases tickets from. These records state, “Tickets Available: 1 ticket(s) from 3 in original ticket group.”When groups of 3 tickets are advertised on the website, it is done in the following way:The ticket listing shows that there are 3 tickets left available. When the “Buy” button is clicked, the customer is brought to the website’s checkout page. On this page the checkout defaults to showing only 1 Tickets Requested. Below is that screenshot with this selection highlightedIf the customer clicks the drop down box next to the number “1” to select more tickets, the customer is offered “1” or “3.” There is no option to purchase 2 tickets when there are only 3 tickets available. This is depicted below:This is done because ticket sellers do not want to be left with only a single ticket to sell, therefore the software running the website’s checkout only offers 1 or 3 tickets for sale when the advertisement states that 3 tickets are left. Additionally, a ticket listing only offering 2 tickets cannot be separated. Both tickets for sale must be purchased. Please see the screenshot below which shows that there is no option to purchase anything but 2 tickets:Also, according to our customer service records, Ms. [redacted] did make 2 separate purchases. The first purchase occurred at 8/18/2015 3:29:14 PM, and the second purchase at 4:02:33 PM on the same day. When Ms. [redacted] was brought to the checkout page for the second purchase she was completing she was able to click the drop down menu and see that only 2 tickets would be sold for that specific listing. She was also provided with the order total and a final breakdown of her purchase for both tickets before she finalized the transaction. If Ms. [redacted] only needed to purchase 1 more additional ticket during her second purchase she was free to contact our customer service department for assistance before completing her order. Since Ms. [redacted] saw that she was able to purchase 1 ticket in her first transaction it would have been possible for her to select a ticket listing that could also offer a single ticket. However, Ms. [redacted] completed the second transaction for 2 tickets and in doing so agreed to the website’s all sales are final policy.We hope that all of the above information helps to clarify this matter, however no refund will be provided for either order as of this time.

As we previously advised, the site acts as an intermediary between ticket buyers and sellers and also cannot guarantee ticket availability. The supplier advised that the tickets were no longer available and worked with Customer Service and Mrs. [redacted] to offer equivalent or better tickets. These tickets were for seats in a closer section and per the seller, were still elevated above the floor for a clear view, and Mrs. [redacted] accepted same from the seller. However, we understand Mrs. [redacted]'s frustration with the situation and wish to offer her compensation in an effort to resolve this matter. While we can't enforce the seller to refund at this point as they followed the site's policies and the tickets have been redeemed, we would like to offer Mrs. [redacted] a partial refund of $42.23, which is 20% of her order total. We hope this fully explains and resolves the matter. Thank you.

They ignor d completely the fact that I was told to continue with my purchase regardless of not showing where the seats were. I have attached a photo of former complaints also stating the tickets they received were incorrect or did not allow them to choose.  I will not be satisfied until I am refunded for these tickets that I was unable to choose! Also I have attached a photo of their google add saying 100% satisfaction guaranteed. This company is a complete fraud. I was charged for an item I did not select and was told by their customer service to proceed and that I could choose after. I had no reason to not listen to their OWN employee. Issue not resolved!

Thank you for bringing this to our attention. We provide customer service for GoodSeatTickets.com where Ms. [redacted] boyfriend placed his order. Please be advised that GoodSeatTickets.com acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly involved in...

the actual ticket sale transaction between the ticket buyers and sellers. While we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns. Per our records, this matter has been resolved. Ms. [redacted] called Customer Service about this issue yesterday and they confirmed that the check was sent on 3/15 and should be delivered within 7-10 business days. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution neither satisfactory or unsatisfactory. Resolution will depend on the next notice I receive from the company. 
Regards,
[redacted]

Revdex.com:   Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mrs. [redacted]’s concerns.   In her complaint, [redacted] alleges that she purchased two tickets for this event....

According to our customer service records, Hassan [redacted] purchased two tickets on August 3, 2015 to see the Oddball Comedy & Curiosity Festival: Aziz Ansari & Amy Schumer event originally scheduled to take place on Saturday, October 10, 2015. The event was rescheduled to Tuesday, October 13, 2015. On September 8, 2015, an email was sent to Mr. [redacted] advising of the same. Mr. [redacted] called Customer Service on September 19, 2015 requesting a refund as he would not be able to attend the event on the rescheduled date. The Representative explained that a refund could not be issued and suggested that he resell the tickets.   Mr. [redacted] (or Mrs. [redacted] herself) purchased her tickets online through GoodSeatTickets.com. He/she was also required to read and agree to the website’s terms and conditions before finalizing his/her order. These policies state:   General GoodSeatTickets.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets.  Please note that the name on the tickets does not affect the buyer's ability to access the event.   The following are the rules ("TERMS") that govern use of the GoodSeatTickets.com Web Site ("SITE") by the user of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS GoodSeatTickets.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.     All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by GoodSeatTickets.com or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets. ?   The website terms and conditions were available to Mr./Mrs. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If he/she did not click the button on the checkout page that states “I have read and agree to your terms and policies,” then the software would have removed him/her from the checkout page and he/she would not have been able to complete his/her order. At no time before placing his/her order did Mr./Mrs. [redacted] contact our Customer Service Department with any questions or for any clarification of the terms and conditions. He/she did in fact acknowledge that he/she read and agreed to the terms and policies before submitting his/her final order for processing.    Although the show had been postponed, Mr./Mrs. [redacted]’s tickets were nevertheless valid for the rescheduled date. Mr. [redacted] was also advised of the procedure to relist the tickets online if he so chose. Unlike a cancellation, in accordance with our company’s all sales are final policy, a postponed event typically will not result in reimbursement for the order amount. Mr./Mrs. [redacted]’s freely-chosen acceptance of the terms and conditions indicates that he/she did make a conscious and educated decision to purchase the tickets. Mr./Mrs. [redacted] was informed by the seller that the event had been postponed, but his/her tickets remained valid for the rescheduled date.   There is no refund due.

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Ms. [redacted] concerns. We attempted multiple searches in our system for Ms. [redacted] information she provided in the complaint, and we do not have any record of an order she placed. We didn’t find any orders linked to her last name, phone number, street address, or email address. Without any additional information such as an order number or a copy of an email confirmation, then we are unable to further assist. To the best of our knowledge, however, Ms. [redacted] did not complete a transaction through the site as we have no record of same in our system.

Revdex.com: Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket...

buyers and sellers. We appreciate the opportunity to respond to Mr. [redacted] concerns. Per our customer service records, Mr. [redacted] girlfriend [redacted] placed an order on 1/15/2017 through GoodSeatTickets.com for tickets with the following description: Tickets-----------------------------------------------------------...⇄ Ringling Bros. and Barnum & Bailey Circus  Monday, Jan 16 2017 at 1:00PMVenue: Amway Center, Orlando, FLSection: Terrace (Lower) 110     Row: 18 Price: 34.00 each     Qty: 3Payment------------------------------------------------------------Tickets: 3 x 34.00 = $102.00Discount: (($1.02))--------------------Subtotal: $100.98Service Fee: $31.62Delivery: $7.95Order Total: $140.55These are the tickets that [redacted] should’ve received. We see that Ana and/or Mr. [redacted] reached out to the seller on 1/15/17 as the received tickets for the incorrect row (Row 19). Our records indicate that the seller called Ana on 1/16/17 and again on 1/19/17 and left voicemails requesting that she call back and provided her with contact information. Since this occurred after Mr. [redacted] filed the complaint, we want to confirm whether this matter has been resolved directly between Ana/Mr. [redacted] and the seller as there are no additional updates in our records. We ask that Mr. [redacted] advise regarding same, but we will also reach out to the seller to ensure that this will be/has been resolved. Thank you.

Revdex.com,Thank you for bringing this matter to our attention. We perform customer service for GoodSeatTickets.com where Ms. [redacted] placed her order. Please be advised GoodSeatTickets.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of...

event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. As a marketplace, they do not own or sell the tickets listed on the GoodSeatTickets Offerings, and tickets sold through GoodSeatTickets.com are often obtained through secondary market ticket sellers and are being resold with additional service charges and handling fees as defined on each order. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service very seriously and appreciate the opportunity to respond to Ms. [redacted]’s concerns.When Ms. [redacted] contacted our Customer Service Department on March 5, 2018, she informed a Representative that she had received the incorrect tickets. The tickets she had purchased were to be for [redacted] on May 5, but instead she received tickets for Erasure at the same venue. Ms. [redacted] was informed that this was indeed an error, and was further informed that once she shipped back the incorrect tickets, she would receive the ones she had purchased for [redacted].Ms. [redacted] was contacted several times over the month of March, reminding her that she must ship back the incorrect tickets in order to receive the ones she had purchased. As an additional courtesy, due to the error of shipping the incorrect tickets, the shipping fee would be waived upon receipt of the Erasure tickets. Ms. [redacted], however, has yet to ship back the incorrect tickets. Because the event is not for another week, there is still time to correct the error by having Ms. [redacted] return the tickets that she did not purchase so that she may receive the ones that she did.We hope that this fully explains the matter.Thank you.

I was unable to read any kind of response. I am extremely disappointed in this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the time I ordered the tickets, I do agree that the wrong  email address was entered, however it was caught immediately and I called and spoke with a ticket agent from GoodSeat who corrected the email address and stated that everything was processed and I should receive email shortly with Confirmation #.  I did received the confirmation # but did not get the email stating how to download the tickets.  I waited about 30 minutes and called back, spoke to an agent who looked up my order, did not state that there was any kind of an issue and assured me that sometimes if takes a few hours but before I could received the final email with directions on how to obtain my tickets.  I got up the next morning, went to work so I could print out the tickets and there was no email from GoodSeat.  The rest was written in my original complaint.  I have learned a very important lesson and have spread the word - DO NOT PURCHASE TICKETS FROM ANYONE EXCEPT THE VENDOR THAT IS HOSTING THE EVENT. 
Regards,
[redacted]

Thank you for bringing this to our attention. GoodSeatTickets acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. We...

appreciate the opportunity to respond to Ms. [redacted]’s concerns. In reviewing our Customer Service records, I didn’t see anything regarding a $25 rebate and also cannot tell whether someone has assisted Ms. [redacted] with printing her tickets yet. Therefore, I escalated internally to have the appropriate department credit Ms. [redacted] for $25 and to have someone reach out to her to help with this process as Legal is not at all involved with that process. We hope this fully resolves the matter.

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted]'s concerns. As Ms. [redacted] addressed in her complaint, there is a statement pertaining to taxes included in the website's...

terms and policies, which she was required to read and agree to before placing her order. The paragraph regarding same states: Taxes Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order.  TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.We regret that Ms. [redacted] is dissatisfied with her purchase. In the interest of customer service, we will provide Ms. [redacted] a check for the disputed amount of $30.85. We will have this check processed and mailed out by Friday, 2/26/2016. We hope this fully resolves the matter.Thank you,Legal Dept.