Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern;This is the first this office is hearing of this issue. We apologize for [redacted] confusion and poor explanation given by our staff on our policies and free services. The $29.95 is a list price on the invoice if you look the column to the right there a $0.00...
charge for the service. As for the free flat repair we repair the tire internally so we recommend that the tire be rebalanced and the valve stem or TPMS core be changed. We discount both services down to $3.95 as a courtesy. Though we recommend these services they are not mandatory. If the customer declines these services the tire repair is 100% free. This does not include rebuilding a TPMS sensor if needed or resetting the system since it is separate from the tire. We charge $2.95 for the TPMS reset again this is an optional service. We normally charge $20.00 for the reset but discount it for returning customers with a repair. We will gladly refund [redacted] for the additional services he paid for. Please have him contact me at ###-###-####. Sincerely, Rich Allen Town Fair Tire
As previously stated we will gladly refund Mr. NeJame the $7.95 he was charged. As for future repairs all [redacted] would have to do is decline the additional services. However we will supply a letter along with the refund authorizing the balancing and TPMS core replacement with the repair of his tire at no charge on this vehicle only. This will not include any issues stemming from a TPMS sensors or system resets as they are not part of the tire or wheel. [redacted] would just need to contact Me at ###-###-#### to arrange the refund.Sincerely,Rich A[redacted] Town Fair TireTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern; Again we apologize for the issue [redacted] had at the store. If he no longer wishes to visit the store we will gladly refund him 5% of the tire price excluding installation and labor to beat the competitor's price by 5% per our policy. I would just need a copy of his invoice on the tires.Sincerely, Rich A[redacted] Town Fair Tire
Complaint: [redacted]
I am rejecting this response because:The free flat repair is included in the price of the tires. You say that I am charged $0 for the tire repair service, but that is not true since it is part of what I receive -- like the warranty -- with the tires. When I buy tires at Firestone across the street, and have a nail in my tire, they repair the tire and do everything else necessary and charge me NOTHING.Town Fair charged me $7.95. They can say that the charge is for something else, but when I went in for the free tire repair, the guy behind the counter said that will be $7.95. When I protested that the repair was supposed to be free, he said the repair was free, but I had to pay to rebalance and new stem or whatever. My options were not explained and I did not have a chance to say no.I want my $7.95 mailed to me and I want to know that when I go back if I have another flat that I will not be charged for anything.Sincerely,
[redacted]
To Whom It may Concern; This is the first this office is hearing of this issue. We apologize for Mr. [redacted]'s confusion on our warranty policy. The associate should have explained the warranties and offered the lifetime warranty at the time of the original purchase. I will be sure...
to address this with the store. At this point as a courtesy for the poor explanation we will gladly cover the tire as if Mr. [redacted] had the coverage on this tire. We will refund the $75.00 paid for the tire the warranty does not cover the labor. We can also offer the warranty for purchase at this time so Mr. [redacted] can have the coverage going forward. We will send the refund to the address provided through the Revdex.com. Sincerely,Rich A[redacted]Town Fair Tire
To Whom It May Concern,This is the first this office is hearing of this issue. We sincerely apologize for the issue Mr. [redacted] is having with the store. I have been in contact with [redacted] at the store and he now has the sensors. He will gladly install them at Mr. [redacted] convenience. As...
for the wheels bleeding rust. We will need to inspect the wheels and if there is an issue we will gladly replace them. Please have Mr. [redacted] contact [redacted] at the store tyo arrange the install and inspect the wheels.Sincerely,[redacted] Town Fair Tire Customer Service
To Whom It May concern;This is the first we are hearing for Mr. [redacted] issue. Unfortunately a ripped or gashed tire is the result of a road hazard That particular tire we don't offer a free road hazard on. It would have been offered as an option at the time of purchase....
Mr. [redacted] opted not to purchase the warranty. [redacted] doesn't cover any road hazard at all regardless of time. Their manufacturer's warranty covers workmanship only. As for our 30 day test drive the tires must be returned undamaged in exchange for a different set. At this point we will gladly replace the tire as a one time courtesy however it would be up to Mr. [redacted] to purchase the road hazard if he would like the coverage.Sincerely,Rich Al[redacted] Town Fair Tire
Complaint: [redacted]
I am rejecting this response because: Mr. A[redacted] is making false claims. The damage to the rims was immediately brought to the attention of the store manager, before the vehicle was moved at all.
Sincerely,
Jonathan Viner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern;We sincerely apologize for the issue Ms. [redacted] had with the store. At the very lease the associate she spoke with should have been nothing short of polite and professional. We will be sure to address this with the store. We will have the store...
contact Ms. [redacted] to arrange the refund over the phone.Sincerely,Rich A[redacted] Town Fair Tire Customer Service
Please keep in mind that this is the fourth time this problem occurred and I have had the same problem in three different locations across Massachusetts and Connecticut. Each time Town Fair Tire says they address the issue with the store, they have not corrected their business practices and I continue to have the same exact problem. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
-[redacted]
To whom it may concern:We have addressed this issue with the store and advised them of the policy. The store will gladly honor the free front wheel alignment for [redacted] If he doesn't feel comfortable returning to that store we will gladly honor the alignment for him in any of our stores. Please...
have him contact me directly at ###-###-#### so I can set an appointment in store for him.Sincerely,Rich A[redacted] Town Fair Tire
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It may concern;We are aware of this issue. [redacted] Has spoken with the store manager and myself. [redacted] did not report the damage to his wheels until days after service. It is unclear where damage is from. [redacted] also admits that there was significant preexisting damage on the wheels....
With that said we offer 50% of the cost of refinishing wheels as a courtesy. We this offer is fair and we will gladly issue the check for to [redacted] at the address he provided to the Revdex.com. Sincerely, Rich A[redacted] Town Fair Tire
To Whom It May Concern;We are aware of this issue. We have explained to Mr. [redacted] that the associate was mistaken that it is not state law in [redacted] only [redacted]. However it is against federal law to disable a working TPMS system in any way. Installing wheels without sensors is...
considered disabling by the NHTSA which was explained to Mr. [redacted]. Though we stand behind our services 100% we cannot violate Federal law and expose ourselves to the liability. At this point in the interest of coming to an amicable resolution we can cover half of the cost of sensors and install them at no charge or we can cover 2 changeovers at another shop that is willing to break the law.Sincerely, Rich A[redacted] Town Fair Tire
Complaint: [redacted]
I am rejecting this response because:
There was absolutely no mention of trying to over charge my wife in the response or the attitude my wife received from their employee! 20-30 Minutes? My wife sat there for an hour!!! There were obviously no issues with the garage bay that they do the alignments in. How do I know? Because they were taking walk in customers and doing their alignments ahead of her! At this point I have already had the alignment done on my truck by another garage. I don't accept the apology, and I will never go back into one of their locations again. I dont want anything from them, I would however like the complaint to remain on the Revdex.com sight as to warn others about the horrible service and possible hidden added charges they try and tack onto their service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern;This is the first this office is hearing of this issue. We apologize for [redacted] confusion and poor explanation given by our staff on our policies and free services. The $29.95 is a list price on the invoice if you look the column to the right there a $0.00...
charge for the service. As for the free flat repair we repair the tire internally so we recommend that the tire be rebalanced and the valve stem or TPMS core be changed. We discount both services down to $3.95 as a courtesy. Though we recommend these services they are not mandatory. If the customer declines these services the tire repair is 100% free. This does not include rebuilding a TPMS sensor if needed or resetting the system since it is separate from the tire. We charge $2.95 for the TPMS reset again this is an optional service. We normally charge $20.00 for the reset but discount it for returning customers with a repair. We will gladly refund [redacted] for the additional services he paid for. Please have him contact me at ###-###-####. Sincerely, Rich Allen Town Fair Tire
As previously stated we will gladly refund Mr. NeJame the $7.95 he was charged. As for future repairs all [redacted] would have to do is decline the additional services. However we will supply a letter along with the refund authorizing the balancing and TPMS core replacement with the repair of his tire at no charge on this vehicle only. This will not include any issues stemming from a TPMS sensors or system resets as they are not part of the tire or wheel. [redacted] would just need to contact Me at ###-###-#### to arrange the refund.Sincerely,Rich A[redacted] Town Fair TireTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern; Again we apologize for the issue [redacted] had at the store. If he no longer wishes to visit the store we will gladly refund him 5% of the tire price excluding installation and labor to beat the competitor's price by 5% per our policy. I would just need a copy of his invoice on the tires.Sincerely, Rich A[redacted] Town Fair Tire
Complaint: [redacted]
I am rejecting this response because:The free flat repair is included in the price of the tires. You say that I am charged $0 for the tire repair service, but that is not true since it is part of what I receive -- like the warranty -- with the tires. When I buy tires at Firestone across the street, and have a nail in my tire, they repair the tire and do everything else necessary and charge me NOTHING.Town Fair charged me $7.95. They can say that the charge is for something else, but when I went in for the free tire repair, the guy behind the counter said that will be $7.95. When I protested that the repair was supposed to be free, he said the repair was free, but I had to pay to rebalance and new stem or whatever. My options were not explained and I did not have a chance to say no.I want my $7.95 mailed to me and I want to know that when I go back if I have another flat that I will not be charged for anything.Sincerely,
[redacted]
To Whom It may Concern; This is the first this office is hearing of this issue. We apologize for Mr. [redacted]'s confusion on our warranty policy. The associate should have explained the warranties and offered the lifetime warranty at the time of the original purchase. I will be sure...
to address this with the store. At this point as a courtesy for the poor explanation we will gladly cover the tire as if Mr. [redacted] had the coverage on this tire. We will refund the $75.00 paid for the tire the warranty does not cover the labor. We can also offer the warranty for purchase at this time so Mr. [redacted] can have the coverage going forward. We will send the refund to the address provided through the Revdex.com. Sincerely,Rich A[redacted]Town Fair Tire
To Whom It May Concern,This is the first this office is hearing of this issue. We sincerely apologize for the issue Mr. [redacted] is having with the store. I have been in contact with [redacted] at the store and he now has the sensors. He will gladly install them at Mr. [redacted] convenience. As...
for the wheels bleeding rust. We will need to inspect the wheels and if there is an issue we will gladly replace them. Please have Mr. [redacted] contact [redacted] at the store tyo arrange the install and inspect the wheels.Sincerely,[redacted] Town Fair Tire Customer Service
To Whom It May concern;This is the first we are hearing for Mr. [redacted] issue. Unfortunately a ripped or gashed tire is the result of a road hazard That particular tire we don't offer a free road hazard on. It would have been offered as an option at the time of purchase....
Mr. [redacted] opted not to purchase the warranty. [redacted] doesn't cover any road hazard at all regardless of time. Their manufacturer's warranty covers workmanship only. As for our 30 day test drive the tires must be returned undamaged in exchange for a different set. At this point we will gladly replace the tire as a one time courtesy however it would be up to Mr. [redacted] to purchase the road hazard if he would like the coverage.Sincerely,Rich Al[redacted] Town Fair Tire
Complaint: [redacted]
I am rejecting this response because: Mr. A[redacted] is making false claims. The damage to the rims was immediately brought to the attention of the store manager, before the vehicle was moved at all.
Sincerely,
Jonathan Viner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern;We sincerely apologize for the issue Ms. [redacted] had with the store. At the very lease the associate she spoke with should have been nothing short of polite and professional. We will be sure to address this with the store. We will have the store...
contact Ms. [redacted] to arrange the refund over the phone.Sincerely,Rich A[redacted] Town Fair Tire Customer Service
Please keep in mind that this is the fourth time this problem occurred and I have had the same problem in three different locations across Massachusetts and Connecticut. Each time Town Fair Tire says they address the issue with the store, they have not corrected their business practices and I continue to have the same exact problem. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
-[redacted]
To whom it may concern:We have addressed this issue with the store and advised them of the policy. The store will gladly honor the free front wheel alignment for [redacted] If he doesn't feel comfortable returning to that store we will gladly honor the alignment for him in any of our stores. Please...
have him contact me directly at ###-###-#### so I can set an appointment in store for him.Sincerely,Rich A[redacted] Town Fair Tire
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It may concern;We are aware of this issue. [redacted] Has spoken with the store manager and myself. [redacted] did not report the damage to his wheels until days after service. It is unclear where damage is from. [redacted] also admits that there was significant preexisting damage on the wheels....
With that said we offer 50% of the cost of refinishing wheels as a courtesy. We this offer is fair and we will gladly issue the check for to [redacted] at the address he provided to the Revdex.com. Sincerely, Rich A[redacted] Town Fair Tire
To Whom It May Concern;We are aware of this issue. We have explained to Mr. [redacted] that the associate was mistaken that it is not state law in [redacted] only [redacted]. However it is against federal law to disable a working TPMS system in any way. Installing wheels without sensors is...
considered disabling by the NHTSA which was explained to Mr. [redacted]. Though we stand behind our services 100% we cannot violate Federal law and expose ourselves to the liability. At this point in the interest of coming to an amicable resolution we can cover half of the cost of sensors and install them at no charge or we can cover 2 changeovers at another shop that is willing to break the law.Sincerely, Rich A[redacted] Town Fair Tire
Complaint: [redacted]
I am rejecting this response because:
There was absolutely no mention of trying to over charge my wife in the response or the attitude my wife received from their employee! 20-30 Minutes? My wife sat there for an hour!!! There were obviously no issues with the garage bay that they do the alignments in. How do I know? Because they were taking walk in customers and doing their alignments ahead of her! At this point I have already had the alignment done on my truck by another garage. I don't accept the apology, and I will never go back into one of their locations again. I dont want anything from them, I would however like the complaint to remain on the Revdex.com sight as to warn others about the horrible service and possible hidden added charges they try and tack onto their service.
Sincerely,
[redacted]