Semach's Northside TV & Appliance

Mr. Allen, I will be arriving to Town Fair Tire of Branford next week on Tuesday, March 7th. Can you please provide me with the name of the person I can contact when I arrive to Town Fair Tire regarding this resolution?  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern;This is the first this office is hearing of this issue. We sincerely apologize for the issue [redacted] is having with his vehicle. The store was correct in that we don't have tire slime in the building. The black substance that is on [redacted] wheel is bead...

sealer. This is an adhesive we use to help create a better seal when mounting a tire. This is not the corrosive tire slime or fix-a-flat that is used for emergency road repairs. At this point we would like to have the regional manger for the store look at the damage to try and determine what the cause was. Please have [redacted] contact me at ###-###-####. so I can arrange the inspection.Sincerely,Rich A[redacted]Town Fair Tire

To whom It May Concern; We are aware of this issue in the [redacted] location. I apologize for [redacted] inconvenience . I spoke with him the day of the incident. Though I agree that the store should have honored his price. The associate the [redacted] dealt with was polite and...

professional the entire time. The one thing the associate did wrong was mention a prior issue and I have addressed this with the store. I also offered to honor [redacted] price in any of our stores and we are still willing to do so. Sincerely,Rich A[redacted]Town Fair Tire

To Whom It May Concern, The check was mailed to [redacted] on 2/3/17 he should have seen the refund by now. We used the address provided to the Revdex.com. Please have him contact me at ###-###-#### to reissue. Sincerely,Rich A[redacted] Town Fair Tire

To Whom It May Concern; We are aware of this issue. The store has already been in contact with [redacted] regarding the replacement of his wheels. Unfortunately we are unable to locate replacement wheels for [redacted]. The manager of the store has advised [redacted] to buy the wheels...

himself and we will reimburse him for the wheels and the labor to have them installed at another shop.  Sincerely, Rich A[redacted] Town Fair Tire

Complaint: [redacted]
I am rejecting this response because: I called both the call center AND the store front directly. The call center referred me to the store, and the person I spoke with in the store told me to come back in. To which I responded, absolutely not with the way I was treated the day before, not to mention I have zero faith in this establishment to actually be trustworthy enough to work on my vehicle. I took my car to another shop the next day for the alignment,  and have the diagnostic report from the alignment that was performed there that PROVES the car was incredibly out of alignment and the work I was billed for was NOT completed. This is completely unacceptable and is a horrible representation of your brand. I’ve spent thousands of dollars over years with multiple vehicles on tires from this establishment. This is the first time I’ve had anything done outside of mounting and balancing tires here- and it was as a result- the last time I spend any money here. Your “mechanics” are unprofessional and it’s completely unethical to charge people for services not rendered.
[redacted]

Complaint: [redacted]
I am rejecting this response because:For one thing, I didn't receive the letter mentioned until 3 weeks after it was promised to me. I received a voice mail from [redacted] at Town Fair on May 11, 2015 asking me to call back so that I could provide her with my address after I had already confirmed all of my information with Mr. [redacted] on April 28. I am attaching the post marked envelope below. This continues to prove to me that Town Fair could care less about my business or repairing the damage they did to my vehicle.In addition, I find it odd that Town Fair replaced the tire that was being repaired on April 28 just 3 weeks prior on April 7 and never mentioned that the cap was at all loose. I also added air to the tire about 1 hour prior to taking my vehicle to Town Fair and noticed nothing out of the ordinary with the cap in question. I find it odd that they waited until my truck was done to tell my wife that the rim "fell off" instead of letting her know immediately that there was an issue. Town Fair has a sign in the [redacted] location that indicates that they want their customers to be 100% satisfied with their experience and to let the manager know so that they can ensure that the customer is satisfied. I guess this only applies when it's a cheap and easy fix?I understand that Town Fair claims that they are offering to pay for half of the cost of a new rim to me as a courtesy, however, if they could prove that they did not damage my vehicle why would they offer anything at all? The only resolution I will be satisfied with is the entire cost of a new rim.
Sincerely,
[redacted]

To Whom It May Concern;We are aware of this issue with [redacted] We apologize for her inconvenience. We are addressing these issues with that location. The assistant manager Mike  from the store will be contacting her to arrange the refund for the cap and the...

balancing.Sincerely,Rich Allen

To Whom It May Concern;This is the first the office is hearing of this issue. We sincerely apologize for [redacted] inconvenience and the issue he  is having with the tires. It is unclear why there was an issue with the balancing. We will gladly cover the service [redacted] had done at...

the other shop. We will also recheck the tires if needed to diagnose and replace any bad tires. Please have [redacted] contact me at ###-###-#### to arrange for the refund.Sincerely,Rich A[redacted] Town Fair Tire

To Whom It May Concern;We are aware of this issue and we sincerely apologize for [redacted] inconvenience. Unfortunately it is violation of federal law to disable a TPMS system in anyway. We will gladly cover the changeover at the other shop since we offer it as a free...

service. We will refund her $50.00 for t he changeover and inconvenience. We will use the address provided by the Revdex.com. Also we will gladly get her TPMS sensors at cost and install them for free. Sincerely, Rich A[redacted]Town Fair Tire

To Whom It May Concern; I apologize I had misunderstood the store manager 2 wheels were mentioned at the store and 2 were mentioned after [redacted] left. The store manager at the time had offered to have the wheels buffed because the damage on the 2 wheels was so shallow. At this point in the interest of resolving we will gladly have all 4 wheel buffered for [redacted] or we can refund him $400.00 for the repair of the wheels whichever he prefers.Sincerely,Rich A[redacted]Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just have to pick my repair guy and coordinate work because I will be without a car. 
Sincerely,
[redacted]

I did speak with Rich but did not receive an email from him. I will take the vehicle to anyone of his recommended locations within his company besides the Nashua location located on Daniel Webster Highway. The only way I will accept this is that I do not have have to pay one dime out of my pocket for the same exact tire and labor costs needed for the new tire and adjustments. If he agrees to this I will also reflect the service that was done all reviews I have posted. Please advise a time and location I can get this done.Thank you,Donnie
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern; This is the first this office is hearing of this issue. We sincerely apologize for the issue [redacted] is having with the tire. It's difficult to say what caused the damage. The tire doesn't come with a road hazard however she should have been offered coverage at the...

time of purchase. At this point we will gladly cover the tire and we can offer the road hazard for purchase now. Please have [redacted] contact me at ###-###-#### to arrange the replacement.Sincerely,Rich Al[redacted] Town Fair Tire