Semach's Northside TV & Appliance

We are aware of the unfortunate incident that occurred with [redacted] 's vehicle. We apologize for any inconvenience that she has experienced. However after an investigation of the incident by us and our insurance company we are unable to take responsibility for 2...

reasons. The first being it is an industry standard for all dual rear axel vehicles to return for a torque check after service. We ask that our customers with these vehicles return at 25 miles after service and again at 500 miles. The rear wheels on these types of vehicles are notorious for coming loose. The store made Ms. [redacted]  of this procedure and she acknowledges that she did not return for the first re-torque and planned on coming in for the second mileage torque check though she was over the mileage for that check as well.  The second reason is we are not the last party to touch the vehicle. Ms. [redacted] had stated that another shop did an inspection on the vehicle after we serviced it and she had assumed that they checked the torque for her. Also during to inspect the brakes on that type of vehicle, the rear wheels on at least one side would need to be removed.  So with that said though we do apologize for the issue Ms. [redacted] experienced with her truck however we are unable to take responsibility for the issue. Sincerely,[redacted]Town Fair Tire Customer Service

Complaint: [redacted]
I am rejecting this response because:I responded through the Better Business email, requesting a specific resolution from Town Fair Tire.  I received no communication from Town Fair.  I have now had to spend another hour on this matter.I purchase four tires from Town Fair.  Free flat repair was included with all four tires.  I wish to receive my $7.95 back, plus free tire repair on all four tires for as long as those tires last.  I don't want to TALK with anyone from Town Fair.  I don't want to visit the Town Fair store and have to deal with their employees.  You can send the promised letter to me in the mail AND the refund check.  I would like to review the letter before you just send it out.this time I won't drop my complaint until the letter and check are in hand.I would also like to be compensated in some way for all of the time that I have spent to resolve this, in particular the time I've spent filing the second complaint due to the fact that Town Fair did notfollow through on the resolution that it offered to me.
Sincerely,
[redacted]

To Whom It May Concern;This is the first this office has heard of this issue. We apologize for the [redacted] inconvenience. We are required to follow the RMA (Rubber Manufacturer's Association) guidelines when repairing tires. This if for both safety and warranty purposes with the...

manufacturer. These guidelines limit the repair area to the flat tread area and the size of the repaired damage to a 1/4 of an inch in diameter. Any damage in the shoulder block area cannot be repaired or is larger than the 1/4" in diameter. I have attached a copy of the poster we have displayed in store that guidelines and procedures. At this point we will gladly reimburse Mr.Beaulieu for his repair and additional for the inconvenience for a total refund of $50.00. Please have [redacted] contact me at ###-###-#### to setup the refund.Sincerely, Rich A[redacted] Town Fair Tire

To Whom It May Concern;We apologize for the confusion on our alignment policy with [redacted].
There
are three different types of alignments the first being the alignment we give
for free with the purchase of tires which is a front wheel alignment or
centerline alignment. This was the only...

alignment available at the time when we
started doing alignments over 35 years ago we offered it for free then and
still do today. With this alignment the computer draws an imaginary line down
the center of the vehicle and aligns the two front wheels according to that. As
time went on the alignment machines got better and the way the vehicles were
made got better as well so we are able to take more measurements off of the
vehicle and make more adjustments to the vehicles the manufacturers came out
with the thrust angle alignment. This alignment takes the measurements off of
the rear wheels and aligns the front wheel according to how the rear sits.
Since this alignment involves more measurements and adjustments than the
centerline alignment we charge $49.00 for it. 
Now there are vehicles that require a 4 wheel alignment. With this
alignment we align the rear wheels first and then align the front wheels
according to how the front wheels sit. We charge $49.00 for this alignment as
well. The [redacted] Fit takes a 4 wheel alignment however [redacted] could have done just the free front wheel alignment if he wished. This should have been explained at the time of service. As a courtesy for the poor explanation we will gladly refund him for the alignment. We send the refund to the address he provided.Sincerely,Rich A[redacted] Town Fair Tire Customer Service

To Whom May Concern; This is the first this office is hearing if this issue. We sincerely apologize for the issue you [redacted] is having with the store and her vehicle. The associate should have explained all of the charges on the invoice twice once before payment and again after the service...

was done. As for the bad parts the tire tech would have never noticed the issue however the alignment tech should have caught the problem while aligning the vehicle. At this point we will gladly refund [redacted] for the charges from us for the balancing and alignment along with the charge at her mechanic. We will use the address provided by the Revdex.com for the refund.Sincerely, Rich A[redacted]Town Fair Tire

Complaint: [redacted]
I am rejecting this response because: Unfortunately that statement regarding the policy on  mounting wheels purchased elsewhere is not accurate.  The clause referenced was added to the site after this complaint was lodged and appears to contradict what is stated on the previous paragraph on that same page and what I have been told previously from town fair tire employees when purchasing tires from them. per the website:  [redacted]"It's almost the winter season and that means it's time to swap out your summer or all-season tires for reliable winter tires. As a valued customer at Town Fair Tire, you are entitled to our free lifetime winter tire changeover service.  Whether you buy your tires with us or not, this service is still completely free for you." The sentence that was just recently added to their site states: (excludes New Tires and / or Wheels not purchased from us) How does this newly added clause align with the previous statement "whether you buy your tires with us or not"
Sincerely,
[redacted]

We don't know why [redacted] rejected our resolution. We offered exactly what she requested in her complaint with the addition of a free alignment. However we will gladly just refund her for the alignment if she wishes. Sincerely,Rich A[redacted] Town Fair Tire

This is regards to Complaint ID: [redacted] I accepted the business owners' resolution. The business owner has failed to follow through on his proposed resolution. I have not received a check, nor have I received the promised letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had to make 3 more trips to the Vernon Town Fare Tire 1st) to have the correct tires and different rims put on from the first mess up, however when I arrived, the wrong tires were ordered(the wrong ones were ordered,2nd) to have the correct ones put on after they were ordered by the store manager Chris, and 3rd)after having the new tires, the "service tire pressure monitoring system" lights were on. When I brought it back to get fixed it took them a long time because they couldn't figure out how to fix it. Finally after spending 13 hours total in TFT 4 different times, the tires seem to be good. I never received a refund and was also told by Chris that I would be getting a refund for the inconvenience of having to keep coming back which I have not seen. Chris was very good and I have no complaints about him or his staff, it's the rediculous amount of time, gas, frustration and stress of running back and forth that I hope no one else has to go through. It would also have been nice to receive a follow up call after the last appointment to make sure I am satisfied with the new tires. Had they done that I would not have rejected this solution because I could have told them instead of writing this. 
Sincerely,
[redacted]

To Whom It May Concern,This is the first this office is hearing of this issue. If [redacted] is not satisfied with alignment we will gladly refund her for the service. We will also recheck the alignment in any of our stores for no charge. We will mail refund for the alignment to address [redacted]...

provided to the Revdex.com. Sincerely,Rich A[redacted] Town Fair Tire

We sincerely apologize for the issue Mr. [redacted] is having with his tires and our store. At this point I would like to have another one of our locations inspect the tires. We will gladly recheck the alignment and balancing at no charge.  If there is significant wear on the tires...

we will gladly replace them at no cost to Mr. [redacted]. Please have him contact me at ###-###-#### to set this up with our store. Sincerely,[redacted] Town Fair Tire

Unfortunately I do not have the tracking number for the check as it was mailed regular US post however I have the check number that was issued on 9/29/16. The check number is [redacted]. If [redacted] has any further questions I can be reached at###-###-####. Sincerely Rich A[redacted] Town Fair Tire

To Whom It May Concern,We Sincerely apologize for the issue Mrs. Lemay had with the store. There is no excuse for the poor behavior of the associate and we will be sure to address this with him. At this point we will gladly refund the $100.00 for the issue. Please have [redacted]...

contact me at ###-###-#### to arrange the refund.Sincerely,Rich A[redacted] Town Fair Tire

To Whom It May Concern;This is the first this office is hearing of this issue. We sincerely apologize for the poor experience [redacted] experienced in the store. If the there was an issue with the alignment and it couldn't be performed fully; the store should have advised [redacted]...

[redacted] on what needed to be done . If he wished to have all of the work done at his mechanic including the alignment the store should have refunded for the alignment service. At this point we will gladly do so for him. We will use  the address provided by the Revdex.com to mail him the refund. Sincerely,Rich A[redacted] Town Fair Tire

To Whom It may Concern,We sincerely apologize for Mr. [redacted] extended wait at the store. We have been offering appointments for over 5 years. Appointments are taken as priority and go to the front of the line for service when they arrive. The associate at the store should have explained this to...

Mr. [redacted] when he was taken in and offered an appointment if the wait was too long.. The associate should have also taken into account for the appointments when he gave the estimated wait time. We have addressed this with the store to prevent  again in the future. Mr. [redacted] had also emailed us directly and responded to his concerns. We are sending him a $50.00 [redacted] card as we had promised him to the address he provided. If there is anything further we can do please let please let me know.Sincerely,[redacted] Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  The refund and letter may be mailed to [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will bring my car to the Town Fair Tire in [redacted], ** please let me know if there is anyone in particular I should be speaking with about the spare tire and looking at the two front tires. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I waited 6 hours for my car to be repaired missing time from work. The car is also pulling to the right when driving on the highway.. i would like like to be fully reimbursed. This is poor  business practice and I am very unsatisfied with Town Fair Tire. 
Sincerely,
[redacted]

To Whom it may concern, This is the first time this office is hear of [redacted]' issue. I full agree that with the little time he was over the warranty the store should have offered some type of concession. At this point we will gladly cover the tire for him. He would just need to pay for the...

labor and he is welcome to purchase the lifetime Road hazard for all 4 tires if he wishes at this time. All [redacted] would need to do to take advantage of this offer would be to go into the store and have them contact me at the office. Sincerely, Rich A[redacted] Town Fair Tire