Semach's Northside TV & Appliance

We sincerely apologize for the issues the customer had with the store.  We were unaware the customer had still not received the refund. They should have seen the refund card by now. I am overnighting another refund card via [redacted] today to the address provided. If they don't see the...

refund by tomorrow (4/30/15) evening Please have the customer contact me directly at ###-###-####.Sincerely,[redacted] Town Fair Tire Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May It Concern;We sincerely apologize that Ms. [redacted] didn't hasn't received her rebate yet. It was mailed the week of 11/3/15. Unfortunately we hadn't heard that there was an issue since. At this point we will fedex a rebate card to her with an additional $20.00 for inconvenience...

for a total rebate of $100.00. She should see it in the next few days.Sincerely,Rich A[redacted] Town Fair Tire

To Whom It May Concern;We sincerely apologize for the issue Mr. [redacted] wife experienced. With an appointment we normally figure 15 to 30 minutes to get you in the bay and with an alignment 20 to 30 minutes to do the work provided there are no issues with the vehicle. If there were an issues...

in the bay the associate should have notified Mrs. [redacted] immediately and then gave her options on what we could do. At this point we will gladly refund the charge for the services as a courtesy and we will gladly set up another appointment for the [redacted] for another alignment in any of our locations. Please have them contact me at ###-###-#### to set this up.Sincerely,Rich A[redacted] Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern;[redacted]  also emailed us directly. the refund was submitted and is mailing out this Friday. We have also informed [redacted]  of this as well.Sincerely,Rich A[redacted]

To Whom It May Concern:We have been in contact with [redacted] regarding this issue. We have offered her a pro rated credit based on either her mileage usage or tread depth whichever would benefit her best. If she has further questions I can be reached at ###-###-####.Sincerely,Rich A [redacted] Town...

Fair Tire

To Whom It May Concern;We were awaiting contact from [redacted] regarding the refund and the and letter. At this point we will send the refund and letter to the address [redacted] provided through the Revdex.com. Sincerely,Rich A[redacted] Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I had already been charged another $160 for my own replacement tire and the road hazard coverage. Apparently at the "kindness of the managers heart" that I'm lucky that they had  even offered the 50% off discount on the new replacement.
Sincerely,
[redacted]

To Whom It May Concern;We sincerely apologize for [redacted] inconvenience. The store has already offered to cover the wheel. In lieu of repair we will gladly refund for the value of the repair which is $150.00 so [redacted] can have it repaired on his own and we can refund an additional...

$100.00 for his inconvenience for a total refund of $250.00. We will gladly send a check to our store with a release.  . Please have [redacted] contact me at ###-###-####. to make the arrangements. Sincerely, Rich A[redacted] Town Fair Tire

To Whom It may concern;We sincerely apologize for Ms. [redacted]'s inconvenience. We are aware of this issue and have been in contact with the customer through out all of the services. Last we spoke with the Ms. [redacted] we agreed to send another $100.00 for the inconvenience which Ms....

[redacted] agreed to. We feel the $170.00 is fair resolution at this time.Sincerely,Rich A[redacted]   Town Fair Tire Customer Service

We apologize for Mr. [redacted] issue he is having with the wheel. We don't feel the damage was done at our shop. The wheel in question has a chrome cladded plastic façade glued to it. The glue let go and the entire cap is off of the wheel as a whole. If the cap was pried off by one of our...

techs it would be broken or cracked where it was attempted to pry off the cap. As promised a letter was mailed to  Mr. [redacted]  on 4/29 the day we spoke. I have attached a copy of the letter. We offered the 50% coverage strictly as a courtesy because we value Mr. [redacted] as a customer and we still stand by that offer. However we would not be able to take responsibility for the wheel given it's condition.Sincerely,[redacted] Town Fair Tire

To Whom It May Concern:We sincerely apologize for the issue Mr. [redacted] had with his vehicle. This is the first time this office is hearing of this issue. With something of this nature it's difficult to say what happened. Depending on the condition of the under carriage the tech may...

or may not be at fault. At this point we will gladly cover the repair. Please have Mr. [redacted] contact me at [redacted] ext. [redacted] To arrange covering the repair.Sincerely, Rich A[redacted] Town Fair Tire

To whom it may concern,We have been contact with Mr. [redacted] prior to receiving this complaint. We have already agreed to have the dealer inspect and replace studs and lugs as needed per Mr. [redacted] request. IT's unclear how the issue got this point however we are addressing this with the...

store.Sincerely,[redacted] Town Fair Tire Customer Service

To Whom It May Concern;This is the first this office is hearing of this issue. We sincerely apologize for any inconvenience [redacted] experienced. The store did pay for the repairs and there should have been no additional cost to [redacted]. If there was we will gladly cover any related costs...

we would just need receipts. As a courtesy for the situation we will gladly refund $200.00 off of the invoice. We will send the refund using the address provided to the Revdex.com.Sincerely,Rich A[redacted] Town Fair Tire

To Whom It May Concern;This is the first this office is hearing of this complaint. We apologize for [redacted] confusion on the pricing and the issue she had at the store. Without the purchase of tires the 4 wheel, thrust and centerline (front wheel) alignments are the same price...

$69.00. This should have been explained by the associate at the time of purchase. At this point we will gladly refund [redacted] for the service since she is not satisfied. Please have her contact me at ###-###-#### to arrange the refund. Sincerely,Rich A[redacted]Town Fair Tire

To Whom It May Concern;We sincerely apologize for the issue and [redacted]nconvenience. We are fully aware of this issue. Unfortunately the store had the wrong contact number for [redacted] and were able to contact him regarding the issue they had with the vehicle and when to...

pick it up. The regional manager contacted [redacted] and apologized they also refunded him for the labor charges off of the bill as compensation for the inconvenience. Again we apologize for [redacted]'s inconvenience and at this point we consider the issue resolved. Sincerely,Rich A[redacted] Town Fair Tire

To Whom It May Concern;I sincerely apologize for the issue Ms. [redacted] had at the store. The manager should have been nothing short of polite and professional the entire time. I will be sure to address the managers poor behavior. The sales invoice states that 2 new tires were installed...

on the front. The manager had offered to find Ms. [redacted] a used tire to use as a spare. At this point I would like to have another one of our stores inspect the vehicle and see if the 2 tires were installed. We will also provide a used tire for a spare as offered by the store originally. Sincerely,Rich A[redacted] Town Fair Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]