Sensible Auto Lending

Dear Customer,
Sensible Auto Lending apologizes for any inconvenience that you have had with our customer service/collections department. We thank you for your payment and want to let you know that you have a payment due this Friday, 5/20/16. Your next scheduled payment to automatically withdraw is on 05/27/2016 for $169.66. You are not on the correct recurring schedule for automatic payments to come out. Management would like to make sure that you are aware of this. A weekly payment of $84.83 is due on 05/20/2016. We are a weekly contracted company, per your contract, you are due every week. As a courtesy for our customers, we do make payment arrangements, if it is the correct schedule. Please contact us back at ###-###-####.

Complaint: [redacted]
I am rejecting this response because:I spoke with Lauren, a supervisor, and she was just as short and continuously talked over me, just like her staffShe accused me of yelling (which I never raised my voice, but was talking over her at times, just like she did with me-to respond to what she was saying)She did not refund any on the extra fee's that I had to pay when I called in to pay my loan for the week when they were declined.They were declined because they had the wrong credit card, which I had called in every week, numerous times, to make sure everything was updated, and again, I would get hung up on by the customer service reps.Also, the reason why my account was "closed" on their website, is because they changed my account number, and I had never been notified of the change, even when I told them the problems I was having with their website. I was told by their customer service reps to call [redacted] to get the problem fixed.I currently am on hold (for about 6 minutes now) by Lauren, because she was getting frustrated with me by stating that I wished for a refund for all the extra charges.She also told me that by missing one payment, my car can be repossessed. This was said in a no so nice manner, to imply that they have the upper hand.It was not a pleasant conversation, nor an outcome.
Sincerely,
[redacted]

I had a wonderful time working with Sensible Lending to purchase our first car. We closed in just 17 days with the help of Sensible Lending. The whole process went smoothly and there were seamless transitions between each department that we work with. We love Sensible Lending! Thank you for making our first car buying experience such a great one!

Complaint: [redacted]
I am rejecting this response because: I have called this very same # and ext several times. The manager has failed to return my phone call. I again called today 8/3/16 and the phone just rings and send you into a voice mail with no name. This is very unprofessional and this same response from the company is getting old. Call this # and speak with the manager. I have called this company for months now, spoke with the CSR department, the financial department, and left message for the manager and yet I still have not spoken to anyone and no one as contacted me to help me resolve this issue.
Sincerely,
[redacted]

Avoid this lender!!! Horrible representatives that are disrespectful and argue with their customers. When you ask to speak with a manager you are handed off to other reps or they just hang-up the phone...legitimate issues with their service, payments etc are not resolved for the customer. They never have accurate payment history info and their systems always have problems. Worst lender ever!!!

[redacted]
Sensible Auto apologizes for any inconvenience  that you have had. We are in the middle of researching your request and will be getting back to you with more information. Please feel free to call us at...

###-###-####.
Thank you,
Sensible Auto Lending

[redacted]
 
Sensible Auto Lending apologizes about any miscommunication that you had with the dealer. Unfortunately, when you signed the contract, all of the terms of your loan were in the contract. We advise you to contact the DMV to file a complaint if the dealer is at...

fault. If you would like a copy of your contract we are more than willing to send a copy. Please contact customer service at ###-###-####. 
  Thank you,
  Sensible Auto Lending

I HIGHLY suggest using Sensible Lending for your auto-loan financing needs. They were super informative and made the process easy and stress-free. No on knows the market like them and works with your budget and needs. Thank you Sensible Lending for being there when I needed it the most in my car purchasing process!

Sensible Lending provided exceptional service throughout our car buying process. They were always a phone call away to answer any of my questions. We had a few last minute problems with loan approval and they made sure that we closed on time. We cannot thank them enough for helping us buy our first car we wanted.

Mr. Trudeau,
Sensible Auto Lending apologizes for any bad experience that you have had. The manager of collections has tried to contact you back and left messages. Please feel free to contact us at ###-###-#### at your...

earliest convenience. The manager's extension is 250.
Thank you,
Sensible Auto Lending

Sensible Lending is wonderful to work with. They have a very patient and professional way of getting the best situations for loans etc. Their expertise is evident and makes the process straight forward and enjoyable as they removes the hassles. Thank You once again!

Complaint: 10078959
I am rejecting this response because: Although I paid to get my vehicle back, the reasons that they took the auto was unethical.  We both were upset and were talking nasty to...

each other.  I was told if I did not apologize my aujto would be repossessed again (mind you that I put the monies into the acct as they asked me to, only to find that they did not take it out as stated on my contract with them).  Personal feelings should not be used in a matter such as this and that is exactly what happened.  I do not think I should have to have paid for a towing fee, repossession fee or any other fees related to this illegal repossession.  I would like my monies returned to me, if at all possible.  Thank you.
Sincerely,
Nicole Holley

[redacted]-Sensible Auto Lending apologizes for the experience that you had with our representatives. Someone will be calling you back today. Thank you for being a customer.

Dear Customer,
Sensible Auto Lending apologizes for the experience that you had. Our records indicate that we did send you out notification that your vehicle was...

repossessed in compliance with state laws. As a courtesy, we did remove this from your credit.
Thank you,
      Sensible Auto Lending

I want to thank Sensible Lending for my auto-loan, it took less than 30 days and went through seamlessly the loan fit me financially. They provided pros and cons for each of the finance options and helped me make the right decision while locking in the best rate. I would recommend Sensible Lending to family and friends.

I couldn't thank Sensible Lending crew enough, they were true professionals, made my whole car buying process a lot smoother than we thought it would be. I'm already spreading the word about Sensible Lending.
:)

The process went very smoothly and quickly! Sensible Lending was fast in moving our auto-loan and gave us great customer service. We felt they were invested with us and our needs, and we weren't just another name on a list. I am already recommending Sensible Lending to my friends!

They were true professionals, and did their best to get my loan within 1 weeks. I was surprised how efficient and diligent they were through the process from the beginning to the end. They informed me every step of the way which helped me trust them in this very important process. I highly recommend Sensible Lending.

Sensible Lending are so easy to do business with. They work hard to make every transaction smooth and seamless. They are personable and professional. I look forward to working with them again in the future.

On Your Side!
Sensible Lending and team have your back through the entire process. We have used them on 2 car purchase and very pleased with how smooth everything went on their end. I would recommend Sensible Lending to anyone.