Serendipity

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We selected for my father wheelChair assistance and they did not taken care properly and they have CC cameras and all technology and can find bag easily like no need search whole earth just limited area in [redacted] or [redacted] then can easilyif they dont agree they are liable for my property In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We do not have any policy of reimbursement for non working equipment

Dear [redacted] ***,We have carefully reviewed [redacted] response and although we are sorry that he was inconnvenienced on the [redacted] May but it was no fault on the part of Air India but unfortunately because he arrived late at the airport at 3:45pm as confirmed by our EWR airport Manager.As advised in our original email to [redacted] our Checkin Counters; as per TSA requirements, close minutes before our scheduled departure time and so were already closed when he arrived at 3:45pm for our 4:25pm scheduled flight departureWe have explained to [redacted] in our original message, that we share Port Authority CheCounters at EWR Airport and these Counters are allotted by the Port Authority to other airlines after our allotted ChetimeWe have also advised [redacted] that our CheAgents are only available at the Checounters during the allotted Chetime for our flight and after that one needs to contact our 24hr Support Desk at theiir Toll Free Nbr ###-###-####Any other passengers arriving late would also need to contact our 24hr Support Desk.When [redacted] arrived late at 3:45pm after our CheCounters had already Closed, but there just happened to be one of our Handling Agent staff still around clearing out the CheCounters for the next airline and the agent advised [redacted] that the Counters were already Closed an hour before the flight and would only reopen for the next flight the next day.Our airport office has also advised us that when [redacted] reported for the flight the next day he did want an upgrade that was politely declined.Regretablly [redacted] has been quite inconssistent in his statements, as in his first email he stated that he was at the Checounter around 3:15pm and in his next email he changed it to around 3:25pm and now he states that there was no AI Agent since 3:15pm which would be before he even got there.Again we regret the inconnvenience that [redacted] experienced but it was due to his late arrival at the airport and no fault of Air IndiaSncerely,Brian S [redacted] Customer Service SupervisorAir India, NYC

In order to maintain our punctuality we cannot wait for passengers who are stuck in immigration or security at the last minuteFor this reason we open counters hours before departure and passengers are encouraged to check in earlyIn this instance the flight had passengers on board all whom were able to clear immigration and security on timeObviously [redacted] was delayed on his own accord and did not reach the boarding gate on timeAccepting him would have delayed the flight and put to inconvenience all our passenger

When an airline cancels a flight and transfers a psgr to another airline in this case it happened to be Kuwait AirwaysNow you are their psgr and if Kuwait Airways is delayed it is up to them to rebook you on another airline and not on the airline that transfered youWe are no longer responsible for the onward flight due to their delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Air India customer service is horrible.As a matter of fact,you don't care about customers.With the proof I have,I will see you in small claims court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Passengers [redacted] and family bought tickets on the web (on line) and then cancelled as they had a death in their familyAll tickets purchased on the web have a penalty with no exceptionsTherefore our web dept minus the penalty and refunded the balancehence they are disputing the amount As per the fare rules there is no waiverPsgr advsd the same by emailWe also advised them there is no compensation for distress

This is the complaint we had received earlier and now psgr complaints that he as per dot rules he shold not be chargedThis is not true as on Airindia it was considered as excess baggageHe should check with United Airlines and sendus a copy of his e ticket

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are sorry that from the very beginning the emergency seat should not have been allocated to your father as these are emergency seats No airline seats psgrs who are unable to help themselves in emergency seats are seated in these seatsThough emergency seats are comfortable they cannot be given to psgrs who have a problemWe have now started charging psgrs a fee for leg room seats this is a practice with all airlinesEven if you agreed to pay for the leg room seat they would not be able to seat your fatherPerhaps when you were assigning the seats you may have not mentioned the problem with your fatherWe are sorry we cannot give us any refund on this ticket

We are extremely sorry to hear of your experience.We do apologise for all our shortcomings and thank you for bringing it to our attentionWe do not have any provisions to reimburse

We will investigate the issue with our Inflight Dept and our office in Delhi and will get back when we receive a response

This psgr got in contact with us on the [redacted] April and we did reply to her that her complaint was forwarded to our office in Ahmedabad and no sooner we received a reply we will get back to herThen again due to tail winds the aircraft had to carry additional fuel therefore the baggages could not be here on timeWe cannot reply unless and until we hear from our office in India

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Air India is indicating that they are awaiting to hear back from another office it is interesting that Air India representatives are unable to resolve the issue and keep transferring from one representative to another representative Customer friendly businesses would escalate the issue to resolve with management Instead, Air India representatives just forward the issue to another peer.Until Air India refunds my money and compensates me adequately for missing my medication for days, I will continue to reject the response from Air India.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ***Dear [redacted] , We are sorry for the inconvenience you experienced at EWR Airport on [redacted] when you arrived after our CheCounters had closedOur investigation with our EWR Manager shows that you came to the Checounter at 3:pm for our scheduled flight departure of 4:pm and the CheCounters Closed mins before the scheduled deprture timeThe airport advises us that even though you arrived after the CheCounters had Closed there was one agent from our Handling Agency who was clearing the Checounters and the agent did inform you that the Counters had already Closed and would only reopen he next day for the next flight that you could report forWe do share Port Authority Ticketing Counters at EWR Airport and these counters are allotted to other carriers after us by the Port AuthorityOur Checkin Agents are only available when our counters are open for a flight and after that one would need to contact our 24hr Support Desk at ###-###-#### The records show that you did then contact your Travel Agent in Los Angeles and that your Agent did rebook you for the flight the next daySince there were no seats available on the Special [redacted] fare ticket that you had, your Agent had to rebook you on the lowest available fare at the time and they Reissued your ticket on this new [redacted] fare on collection of the fare difference and applicable FeesWe regret that under these circumstances we are unable to refund the charges you paid your Travel AgentRegards, Brian S [redacted] Customer Service Supervisor Air India, NYC===============================================RESPONSE TO SECOND COMPLAINTDear [redacted] ,It appears that there may be some confusion as to the time you actually reported at EWR airport asyou mentioned in your earlier email that you were at the Chearound 3:15pm and in your currentmessage you say you came around 3:25pm while our airport office advises us that you only came at 3:45pmwhich was less than the required minutes prior sscheduled departureYou have also in your new message stated that you met with me at the airport, but I take it that was just anerror as I am not at the airport and you may have ment the Handling Agency staff that you met at the airportRegretablly as mentioned in our previous email to you with reference to Revdex.com # [redacted] we are unable underthese circumstances to refund the charges you paid to your Travel AgentRegards,Brian S [redacted] Customer Service SupervisorAir India, NYC only

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business stated investigation is going on, and will revert back to Revdex.com Sincerely, [redacted]

Psgr made a booking on the web and claims he cancelled it within 24hours of making the reservationOur web dept deducted USDfor cancellation.now he wants his balance money back message sent to web dept to refund the money if he cancelled within the time limitIf he cancelled as he claims that he cancelled he will get back the money that was deducted if not he stands to loose the usdthat he is claiming

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.See attached rebuttal letter.To: [redacted] From: [redacted] Re: ID- [redacted] Date: August 30, Mrs [redacted] , See below my comments in “red”This letter is in regards to Mr [redacted] ’s recent response regarding Revdex.com case#- [redacted] Although I appreciate Mr [redacted] experience in the IT industry, I can make the claim becausethat is what my current merchant service said and was the practice of [redacted] merchant service atthe timeIf there was no truth to the claim, why as a business would I carry merchant servicesfor months for no reason? [Mr [redacted] ] Debating this scenario appears to be pointless I contacted [redacted] Merchant Services and Serendipity’s claim that [redacted] Merchant Services did not back up gift card amount information is “erroneous” And according to [redacted] Merchant Services Serendipity should still have a physical copy of all purchase receipt and gift card records The gift card had a number on the back of this card ( [redacted] ) This number should show whether this gift card was used or not and/or a valid cardAs far as Mr [redacted] ’s claim that no one made any effort to contact him to inform him of this, my question Is HOW? We do encourage our clients to join our e-mail list but that is their choice, we do not add clients to our e-mail listThe last time Mr [redacted] was in our store was in 2012, did he sign up for our e-mails then, did he give us his phone number and address or even check our website within the 2+ years after the purchase?;if he did he would have seen the advertisementsWhen you buy a gift card there is never any personal data retained with the purchase, so unless Mr [redacted] did any of the above mentioned how could I have retrieved his personal informationMr [redacted] claims I should have a record of the exchange, again I have been with the new company since 2013, and if they couldn’t back it up then! have no way of retrieving the information now, Although Mr [redacted] claims he has a receipt, as I stated before, during the process with returned cards many times the balance believed on the cards were different because of previous forgotten purchases[Mr [redacted] ] Once again this scenario appears to be pointless Why should it be our responsibility to know Serendipity’s business practices and/or policies by either coming into their store, going out to their website or contacting them to provide our personal contact information And just for the record both my wife and I are linked to many social and business media sites And the fact that we are listed in the “yellow pages”, I could turn the conversation around and ask why Serendipity did not contact us And I find it hard to believe that Serendipity had too many gift cards to keep physical records and use [redacted] Merchant Services as an excuse for not having our purchase receipt and/or gift card on recordAs for appearing in their store in 2012, why did Serendipity not ask me for my personal contact information if they knew we had a credit coming to us In fact, my wife [redacted] had visited Serendipity on a few occasions and was never asked for her personal contact information She was even told by Mrs [redacted] that both her purchase receipt and the gift card was still valid and had “no” expiration date So, why would Mrs [redacted] tell my wife this and now make claim that neither my wife or I have not been in their store for many years and it is our fault for not complying with gift card campaignAs a professional courtesy for the inconvenience I am willing to reimburse Mr [redacted] with a check for $for the expired gift card from once I receive the gift cardAs I stated before I believe Serendipity Accessories acted in good faith with our clients with all the actions that we implemented when we switched services in Again I hope you can see and understand our point of view, thank you for your time in this matter? [Mr [redacted] ] As far as we are concerned Serendipity “did not” act in good faith, falsified information regarding [redacted] Merchant Services and Mrs [redacted] out right lied to my wife about the gift card I have known Mrs [redacted] for many years and for her and her husband on behalf of their business to be so adamant and to provide such ingenious rebuttal on our situation is unethicalOur only satisfaction is that we are reimbursed the full amount of $ If this is not agreed upon we will not hesitate to take this matter to the next level of resolution [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Air India has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Our Chicago Airport explained to the passenger as per our baggage rules we only permit two pieces of baggage 70lbs each besides that any additional baggage would be an excess chargeUnited Airlines did allow the passenger to carry additional baggage without payment but on AirIndia he would have to pay therefore he was correctly chargedAn email has been sent to the passenger by our office in Chicago