Serendipity

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Because their response is not addressing the problem of the customer service on their side with Air India. My original origin of this flight was from Bangalore to JFK by Air IndiaI had reached Mumbai late only because they denied chein Bangalore saying I was lateIt was supposed to be direct cheof luggage all the way from Bangalore to JFK They asked me to catch another flight and fly to Mumbai to catch this Air India flightThey made me buy new ticket on another airlines in Bangalore and asked me to fly to Mumbai and they said they will make arrangements by talking to Mumbai Air India Customer Support. It’s because of them asking me, I flew to Mumbai paying for another ticket from Bangalore to Mumbai. Otherwise I would have taken the same flight next day or had other options and I would not have spent this much money for the new tickets let alone the hassle in the mid night as I was flying with a little kidEach of them was telling me different things and made me spend all the money unnecessarily. They have a responsibility towards the customer when we spend thousands of dollars and fly on their air lines I followed only their air lines customer support suggestions and lost all the money and paid more money for TWO one way tickets than the entire trip tickets I bought onlineThey need to refund the money because of that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/10/02) */
We at Maze Daze always try to offer our best service to our customersYes, opening weekend was kind of rough for us as well
The person who does our pony rides called two days before opening weekend telling us that they could not be there
That was an issueWe brought in a pony that one of our staff owned but she was untested and the risk was high for an untested ponyShe needed time to acclimate to her new surroundingsWe are sorry for thatThe second issue was the train, which blew a solinoid on the first rideThat is part of having equipment yet not an excuse in businessWe had it repaired by next morning
What we did have was hayrides, cornmaze, scavenger hunt, pumpkin patch, free mini pumpkin for the kids plus painting, and kareoke began promptly at 2pm as usual
I am so sorry for your disappointment and are quite happy to refund your admission in total plus will refund your fuel cost as well since you came a waysI have your address and will mail you a check
We have always had a policy that if people ever have real issues they are taken care of promptly
Thank you for bringing this to our attention
Initial Consumer Rebuttal /* (2000, 11, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The seat assignment was made by the customer service representative and was confirmed by himIf the exit row seats are not to be assigned to passengers at all then their customer support center staff should be aware of this and inform the passengers accordingly and not confirm those seats to any passengersIn this case AIR INDIA fails to meet quality training standards of its customer support center staffBeing the only communication point between company and customers it is highly unreliable. We were misinformed and I still demand a full refund on the ticket
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
United Airlines cannot take responsibility for Air India actionTruly if Air India cannot follow DOT rules this should be taken seriouslyI will be filling complaint with DOT as well. Thanks***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Because Air Line should Follow the US laws since they are doing Business in the us, and link where it said for change and cancellation terms are not clear said except that saying write to E commerce department, which I wrote it several time All air line in Us I guess except Medical emergency documents why air india have made its own rule, which not clear any as I said beforePlease check this attachment for refund policyMore Than year I am writing to E commerce but office in the New York took over this couple months ago, where as Mrs D*** ask all the paper work again regarding this matter and giving me running around she said e- commerce department don't want to refund as they said before, but E-Commerce also said in their e-mail you can Contact New York Office to resolve it, so for no body taking responsibility to making final decisionTherefore I had complaint to different agency because Air India airline might be violating their rule doing business in the US, I want to let the Agency know, and mean while I seek my full refund or voucher to fly for next timeMrs D*** Was Saying since ticket e-commerce should refund Penalty amount because of medical ground but e-eCommerce department sitting in India running these rule regulations, which is I guess wrong too, this office should get resolve the matter according US laws
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our office in San Francisco will get back to the psgrWe are sorry for the problems faced by him

We are in the process of investigating with our airport and will revert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You don't have to answer back, if you don't want to, I asked you,why your customer service waste my time as of today including E commerce if they don't have to refund this ticket but why they keep asking send us doctor note , hospital note, and additional paper work up to now, what was reason behind it? when your rule said NO REFUND on medical ground!!They can tell me same rule one year before, when I called for cancelled it!! they don't know these rules at that time or you make it now?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To *** *** *** *rom: *** *** Serendipity Accessories Re: 10-*** Date; 7/18/15Hello Mrs., *** *** *This letter is in response to Revdex.com case#-***In August of Serendipity Accessories switched merchant service providers From *** merchant service to *** ***
CorpAt that time *** did not back up gift card amount information to the cloud so there was no way to switch card amounts to a new service providerWhen finding this out my wife *** and I along with our staff would verbally remind, our clients daily in the store, we Advertised it with a sign at the cash out in the store, and sent out e-mails for six (6) months, along with the advertisement on our web siteThe ad, signs and e-mail explained that we were switching merchant service providers and to return there gold gift card accompanied with a picture of the gift card to exchange for the new red oneWe also offered a twenty percent coupon with the e-mail and 20% in store discount with return of the card for the inconvenienceWe also carried two (2) merchant service accounts and two (2) printers till January 2014, one with *** for sales and new gift cards and *** for the old gift cards so there would be no problems through the Holidays for our clientsAlso all gift card purchases are backed up to the cloud nowDuring the process with returned cards many times the balance believed on the card was different because of previous forgotten purchasesAlthough I understand Mr***'s frustration and with no disrespect towards Mr*** I have no way of proving his claim from a purchaseAs for the claims we did not notify him, I believe we made great effort to notify our clients to rectify the inconvenience outside of calling him personallyIf Mr*** would have looked at our website, had subscribed to our e-mail, or had just came in the store before February we could have accommodated himWe have been with the new merchant provider now for two (2) yearsSerendipity has been in business in the downtown area for over years and we pride ourselves on our integrity, consistency, and reputation along with customer serviceWe do apologize for the inconvenience; this was the practice of *** merchant service at the timeI believe Serendipity Accessories acted In good faith with our clients with all the actions we implemented stated aboveAttached is the letter from *** *** Corpverifying the merchant service switch, along with the e-mail ad we started sending out in July of I hope you can see and understand our point of view, Thank you for your time in this matter*** ***Serendipity (Accessories to express yourself)

Dear *** ***, We acknowledge receipt of your complaint and we are sorry that the flight routing did not meet up toyour expectations and that you were under the impression that you had booked a Non-Stop flight.Our Website; on the start of requesting a Fare & Booking, displays Selection boxes
where you can choosethe option of Selecting 'Non-Stop flights' or the 'Stopping flights'If the option for just the 'Non-Stop flights' is selected the website does show that there are no Non-Stop flights for the EWR/DEL sector(A copy of such a screenshot has been attached for your reference.)If however the option for 'Stopping flights' is selected the website will display all flights as well as connectingflights for the sector requested. Our website does at the time of quoting a Fare itself, also direct you to Click on the Flight Number to view the Flight Information for the flight you are selecting, as this gives the full details of the flight, including the routing, timings and flight duration etc.I have also attached with this email a sample of such an Online flight query for EWR/DEL and the complete flight details provided for the flight under the Flight NumberEven though it is the same aircraft and flight that is operating EWR/BOM/DEL, the Govt of India Security Authorities at the Airport require all pax; even Transiting passengers, to go through an additional Security Check at Mumbai Airport.On the return flight, it is the USA Security Regulations that require a complete Security Check of all passengers at the Last Departure Station for any flights bound for the USA, irrespective of whether a passenger is a Transit passenger and has gone through Security at a previous airportWe sincerely regret that your experience was not as expected and we hope that this not deter you from travelingwith us in the futureSincerely, Brian Brian S*** Customer Services Supervisor Air India, New York

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
Air India is going to contact their departments to investigate the complaint furtherI would like a timeline from Air India when this is going to be settled as my numerous in person request and over the phone conversations have resolved nothingPlease be aware I spoke to MrBaljit S*** and his supervisor for an hour and half regarding the rotten watermelon and butter knives to which I was told "we can't do anything about it as we are on the operational side of Air India." Mr S*** did take pictures of the rotten food with his phone in front of me and told me that if you file a complaint in person at the Indra Gandhi Airport nothing would get resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In August of Serendipity Accessories switched merchant service providers From *** merchant service to *** *** CorpAt that time *** did not back up gift card amount information to the cloud sothere was no way to switch card amounts to a new service provider[*** ***] Based on my years of experience in the IT industry specifically when it comes to Enterprise storage and backup technology, I don’t understand why or how Serendipity can make this claim that “*** did not back up gift card amount information to the cloud”. *** has very strict security backup retention policies in place mandated by not only our Federal Government, but Global Banking laws that would prohibit this from happeningI would need further clarification of this statement. When finding this out my wife *** and I along with our staff would verbally remind,our clients daily In the store, we ~advertised it with a sign at thecash out in the store, and sent out e-mails for six (6) months, along with the advertisement on our web siteThe ad, signs and e-mail explained that we were switching merchant service providers and to return there gold gift card accompanied with a picture of the gift card to exchange for the new red oneWe also offered a twenty percent coupon with the e-mail and 20% in store discount with return of the card for the inconvenienceWe also carried two (2) merchant service accounts and two (2) printers till January 2014, one with *** for sales and new gift cards and *** for the old gift cards so there would be no problems through the Holidays for our clients[*** ***] We never received an email, phone call or any other means via Social Media informing us of this “advertisement”. Also all gift card purchases are backed up to the cloud nowDuring the process with returned cards many times the balance believed on the card was different because of previous forgotten purchases. Although I understand Mr***’s frustration and with no disrespect towards Mr*** I have no way of proving his claim from a purchase[*** ***] I have both our original sales receipt and the gift card as proof. If we had used the gift card, why wouldn’t Serendipity have record or not of this exchange? As for the claims we did not notify him, I believe we made great effort to notify our clients to rectify the inconvenience outside of calling him personallyIf Mr*** would have looked at our website, had subscribed to our e-mail, or had just come in the store before February we could have accommodated himWe have been with the new merchant provider now for Two (2) years Serendipity has been in business in the downtown area for over years and we pride ourselves on our integrity, consistency, and reputation along with customer serviceWe do apologize for the inconvenience; this was the practice of *** merchant service at the timeI believe Serendipity Accessories acted In good faith with our clients with all the actions we implemented stated above. Attached is the letter from *** *** Corpverifying the merchant service switch, along with the e-mail ad we started sending out in July of I hope you can see and understand our point of view. Thank you for your time in this matter. *** ***Serendipity
Regards,
*** ***

Our Airport at JFK were unable to locate the missing baggage and have settled the amount for USDand have advised the psgr of the same

psgr did get in contact with us earlier and was given the full refund on the [redacted] sector

The time the seats were allocated we did not have a rule where psgr would have to pay. This was introduced at a latter stage. As an airline we can change rules. As mentioned earlier when the staff finds that the psgr is unable to help himself they can deny the emergency seats.This is not just with Airindia but with all airlines. We are sorry we will not be able to give you a refund on this ticket.

We do not have any policy of reimbursement for non working equipment.

[redacted]Dear [redacted], We are sorry for the inconvenience you experienced at EWR Airport on [redacted] when you arrived after our Check-in Counters had closed. Our investigation with our EWR Manager shows that you came to the Check-in counter...

at 3:45 pm for our scheduled flight departure of 4:25 pm and the Check-in Counters Closed 60 mins before the scheduled deprture time. The airport advises us that even though you arrived after the Check-in Counters had Closed there was one agent from our Handling Agency who was clearing the Check-in counters and the agent did inform you that the Counters had already Closed and would only reopen he next day for the next flight that you could report for. We do share Port Authority Ticketing Counters at EWR Airport and these counters are allotted to other carriers after us by the Port Authority. Our Checkin Agents are only available when our counters are open for a flight and after that one would need to contact our 24hr Support Desk at ###-###-####.  The records show that you did then contact your Travel Agent in Los Angeles and that your Agent did rebook you for the flight the next day. Since there were no seats available on the Special [redacted] fare ticket that you had, your Agent had to rebook you on the lowest available fare at the time and they Reissued your ticket on this new [redacted] fare on collection of the fare difference and applicable Fees. We regret that under these circumstances we are unable to refund the charges you paid your Travel Agent. Regards, Brian S[redacted] Customer Service Supervisor Air India, NYC===============================================RESPONSE TO SECOND COMPLAINTDear [redacted],It appears that there may be some confusion as to the time you actually reported at EWR airport asyou mentioned in your earlier email that you were at the Check-in around 3:15pm and in your currentmessage you say you came around 3:25pm while our airport office advises us that you only came at 3:45pmwhich was less than the required 60 minutes prior sscheduled departure. You have also in your new message stated that you met with me at the airport, but I take it that was just anerror as I am not at the airport and you may have ment the Handling Agency staff that you met at the airport. Regretablly as mentioned in our previous email to you with reference to Revdex.com # [redacted] we are unable underthese circumstances to refund the charges you paid to your Travel Agent. Regards,Brian S[redacted]Customer Service SupervisorAir India, NYC only2

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Air India customer service is horrible.As a matter of fact,you don't care about customers.With the proof I have,I will see you in small claims court.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Passengers [redacted] and family bought tickets on the web (on line) and then cancelled as they had a death in their family. All tickets purchased on the web have a penalty with no exceptions. Therefore our web dept minus the penalty and refunded the balance. hence they are disputing the amount....

As per the fare rules there is no waiver. Psgr advsd the same by email. We also advised them there is no compensation for distress

This psgr got in contact with us on the [redacted] April and we did reply to her that her complaint was forwarded to our office in Ahmedabad and no sooner we received a reply we will get back to her. Then again due to tail winds the aircraft had to carry additional fuel therefore the baggages could not be...

here on time. We cannot reply unless and until we hear from our office in India.