Serendipity

Dear [redacted],We have carefully reviewed [redacted] response and although we are sorry that he was inconnvenienced on the [redacted] May but it was no fault on the part of Air India but unfortunately because he arrived late at the airport at 3:45pm as confirmed by our EWR airport Manager.As advised in our original email to [redacted] our Checkin Counters; as per TSA requirements, close 60 minutes before our scheduled departure time and so were already closed when he arrived at 3:45pm for our 4:25pm scheduled flight departure. We have explained to [redacted] in our original message, that we share Port Authority Check-in Counters at EWR Airport and these Counters are allotted by the Port Authority to other airlines after our allotted Check-in time. We have also advised [redacted] that our Check-in Agents are only available at the Check-in counters during the allotted Check-in time for our flight and after that one needs to contact our 24hr Support Desk at theiir Toll Free Nbr ###-###-####. Any other passengers arriving late would also need to contact our 24hr Support Desk.When [redacted] arrived late at 3:45pm after our Check-in Counters had already Closed, but there just happened to be one of our Handling Agent staff still around clearing out the Check-in Counters for the next airline and the agent advised [redacted] that the Counters were already Closed an hour before the flight and would only reopen for the next flight the next day.Our airport office has also advised us that when [redacted] reported for the flight the next day he did want an upgrade that was politely declined.Regretablly [redacted] has been quite inconssistent in his statements, as in his first email he stated that he was at the Check-in counter around 3:15pm and in his next email he changed it to around 3:25pm and now he states that there was no AI Agent since 3:15pm which would be before he even got there.Again we regret the inconnvenience that [redacted] experienced but it was due to his late arrival at the airport and no fault of Air India. Sncerely,Brian S[redacted]Customer Service SupervisorAir India, NYC

The response we have received from both Bangalore states as we mentioned earlier,that no one was at the counter when they closed it. This is clear that you were late . Again in Mumbai you were late so they could not accept you on the flight. Neither station claims to have told you anything. Therefore we are sorry once again we cannot refund your ticket as you bought it on your own accord.

Dear [redacted],We are sorry to hear about your unfortunate experience on your recent trip.We are sorry that you were disturbed by the passengers seated behind you and our crew do have the discretion to cut passengers off from being served alcohol if they feel that they are considered to be a danger...

to safety.I feedback forms on board do include a comment section but if for any reason additional space is required the crew would have provided you with an additional sheet that would have been attached for you.We apologize regarding the quality of the vegetable you received with your meal and the same has been brought to the attention of the Catering Dept as we do take pride in the type and quality of food we serve our passengers. We assure you that our Service Dept does do a check on every aircraft before a flight to ensure that all items are in order but regrettably sometimes even the best of electronic equipment can be unpredictable and malfunction.We apologize that you did not receive a response to the email you sent earlier and would appreciate if you could advise us the email address you sent it to, so that we can take the same up as all complaints we receive are responded to in writing and in a prompt manner. We sincerely regret your unfortunate experience but are unable to offer you a refund of your ticket.Sincerely,Brian S[redacted]Customer ServicesAir India

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.See attached rebuttal letter.To: [redacted]From:  [redacted]Re: ID-[redacted]Date:  August 30, 2015 Mrs. [redacted], See below my comments in “red”. This letter is in regards to Mr. [redacted]’s recent response regarding Revdex.com case#-[redacted]Although I appreciate Mr. [redacted] experience in the IT industry, I can make the claim becausethat is what my current merchant service said and was the practice of [redacted] merchant service atthe time. If there was no truth to the claim, why as a business would I carry 2 merchant servicesfor 8 months for no reason? [Mr. [redacted]] Debating this scenario appears to be pointless.  I contacted [redacted] Merchant Services and Serendipity’s claim that [redacted] Merchant Services did not back up gift card amount information is “erroneous”.  And according to [redacted] Merchant Services Serendipity should still have a physical copy of all purchase receipt and gift card records.  The gift card had a number on the back of this card ([redacted]).  This number should show whether this gift card was used or not and/or a valid card. As far as Mr. [redacted]’s claim that no one made any effort to contact him to inform him of this, my question Is HOW?  We do encourage our clients to join our e-mail list but that is their choice, we do not add clients to our e-mail list. The last time Mr. [redacted] was in our store was in 2012, did he sign up for our e-mails then, did he give us his phone number and address or even check our website within the 2+ years after the purchase?;if he did he would have seen the advertisements. When you buy a gift card there is never any personal data retained with the purchase, so unless Mr. [redacted] did any of the above mentioned how could I have retrieved his personal information. Mr. [redacted] claims I should have a record of the exchange, again I have been with the new company since 2013, and if they couldn’t back it up then! have no way of retrieving the information now, Although Mr. [redacted] claims he has a receipt, as I stated before, during the process with returned cards many times the balance believed on the cards were different because of previous forgotten purchases. [Mr. [redacted]] Once again this scenario appears to be pointless.  Why should it be our responsibility to know Serendipity’s business practices and/or policies by either coming into their store, going out to their website or contacting them to provide our personal contact information.  And just for the record both my wife and I are linked to many social and business media sites.  And the fact that we are listed in the “yellow pages”, I could turn the conversation around and ask why Serendipity did not contact us.  And I find it hard to believe that Serendipity had too many gift cards to keep physical records and use [redacted] Merchant Services as an excuse for not having our purchase receipt and/or gift card on record. As for appearing in their store in 2012, why did Serendipity not ask me for my personal contact information if they knew we had a credit coming to us.  In fact, my wife [redacted] had visited Serendipity on a few occasions and was never asked for her personal contact information.  She was even told by Mrs. [redacted] that both her purchase receipt and the gift card was still valid and had “no” expiration date.  So, why would Mrs. [redacted] tell my wife this and now make claim that neither my wife or I have not been in their store for many years and it is our fault for not complying with gift card campaign. As a professional courtesy for the inconvenience I am willing to reimburse Mr. [redacted] with a check for $50.00 for the expired gift card from 2012 once I receive the gift card. As I stated before I believe Serendipity Accessories acted in good faith with our clients with all the actions that we implemented when we switched services in 2013. Again I hope you can see and understand our point of view, thank you for your time in this matter? [Mr. [redacted]] As far as we are concerned Serendipity “did not” act in good faith, falsified information regarding [redacted] Merchant Services and Mrs. [redacted] out right lied to my wife about the gift card.  I have known Mrs. [redacted] for many years and for her and her husband on behalf of their business to be so adamant and to provide such ingenious rebuttal on our situation is unethical. Our only satisfaction is that we are reimbursed the full amount of $165.24.  If this is not agreed upon we will not hesitate to take this matter to the next level of resolution. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has yet to take action in providing for my loss. I tried to handle things in the best manor to keep the relationship beneficial for both parties but they are not willing to contribute to the resolution. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will investigate the issue with our Inflight Dept and our office in Delhi and will get back when we receive a response.

an email has been sent to the passenger to...

forward us a copy of the property irregularity report in order for us to investigate We checked with our office at Newark Airport and a courtesy PIR was filled for the psgr as it was his hand baggage with no TAG advised [redacted] in the absence of a tag there is no claim. We even sent out messages to all our stations but they are unable to locate hand bag without a tag. PSGR DID NOT HAVE A TAG FOR HAND BAGGAGE AND COURTESY PIR WAS FILLED OUT BY APT STAFF MSG WAS SENT TO ALL STNS UNABLE LOCATE BAGGS ADVSD PSGR NO CLAIM AS NO BAGG TAG.

Psgr made a booking on the web and claims he cancelled it within 24hours of making the reservation. Our web dept deducted USD400 for cancellation.now he wants his balance money back message sent to web dept to refund the money if he cancelled within the time limit. If he cancelled as he claims that...

he cancelled he will get back the money that was deducted if not he stands to loose the usd700 that he is claiming

To [redacted] From: [redacted] Serendipity Accessories Re: ID-[redacted] Date: 8/24/15Hello Mrs., [redacted],This letter is in regards to Mr. [redacted]'s recent response regarding Revdex.com case#-[redacted] Although I appreciate Mr. [redacted] experience in the IT industry, I can make the claim because that is what my current merchant service said and was the practice of [redacted] merchant service at the time. If there was no truth to the claim, why as a business would I carry 2 merchant services for 8 months for no reason? As far as Mr. [redacted]'s claim that no one made any effort to contact him to inform him of this, my question Is HOW? We do encourage our clients to join our e-mail list but that is their choice, we do not add clients to our e-mail list. The last time Mr. [redacted] was in our store was in 2012, did he sign up for our e-mails then, did he give us his phone number and address or even check our website within the 2+ years after the purchase?; if he did he would have seen the advertisements. When you buy a gift card there is never any personal data retained with the purchase, so unless Mr.[redacted] did any of the above mentioned how could I have retrieved his personal information. Mr.[redacted] claims I should have a record of the exchange, again I have been with the new company since 2013, and if they couldn't back it up then I have no way of retrieving the information now. Although Mr. [redacted] claims he has a receipt, as I stated before, during the process with returned cards many times the balance believed on the cards were different because of previous forgotten purchases. As a professional courtesy for the inconvenience I am willing to reimburse Mr.[redacted] with a check for $50.00 for the expired gift card from 2012 once I receive the gift card. As I stated before I believe Serendipity Accessories acted in good faith with our clients with all the actions that we implemented when we switched services in 2013. Again I hope you can see and understand our point of view, thank you for your time in this matter[redacted]Serendipity {Accessories to express yourself)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting Air India response as they didn't inform us that they are putting us on a flight which was already delayed and when I spoke to Kuwait airways regarding putting us on a different flight, they told us that they are doing a favor to us by brining us when Air India cancelled their flight. Also, there was nobody from Air India in Kuwait to help us, they shouldn't reject my claim and serious look into this as it is their flight technical issue 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This psgrs had filed a case with DOT earlier but the same was not approved by our web department in India.The rules on the ticket that he purchased does not qualify for a waiver of the penalty on medical grounds hence he was given the refund minus the penalty. He was dealing with our online...

department which is based in India for almost a year and finally filed a case with DOT here in the US. We regret the penalty paid cannot be given back and psgr is aware of the same.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseIt had been...

almost 3 weeks since I filed complain. I followed you six day response rule and did not here anything from any of air India office. So I want Revdex.com help me to recover my loss.Thanks,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Mrs., [redacted],This letter is in regards to Mr. [redacted]'s recent response regarding Revdex.com case#-[redacted]As Mr. [redacted] states it is pointless to debate his opinion on merchant services, I want to point out that I have spoken to both legal counsel and the merchant service providers and they have verified my previous statements, along with the fees that I paid for 2 merchant service accounts during the process. He Is also correct to state it is pointless to argue that we should have been able to contact him, again that is his opinion, we do not take personal information when selling gift cards, giving credit or at any other time with our clients and I don't know of any other business that does. Mr.[redacted] claims he has known my wife for many years, Mr. [redacted] recognized my wife from 20 years ago on his visit in 2012 from when she worked at Station Square and I do not believe that qualifies knowing someone for many years. Also the gift card Mr. [redacted]'s wife received was for a return and just because he has the original receipt from when he received the credit in 2012 does not mean it was not used prior to 2015. Mr. [redacted] points out himself that his wife had visited the store on a few occasions, she could have used the credit then. Mr. [redacted] claims that he spoke to [redacted] a merchant service provider concerning a business account which he is unaffillated with and doesn't exist anymore along with the business best practices, I would say that is ingenious. The fact that Mr.[redacted] blatantly miss spoke about knowing my wife for many years, and Mr. [redacted]s own comments concerning his wife's occasional visits to Serendipity validates my opinion that it could be possible that the card may have been used in the 3 years prior to 2015. With that being said in good faith I offer Mr.[redacted] half of his presumed value of the card which would be $82.62 Again I believe Serendipity Accessories has acted in good faith with our clients with all the actions we implemented and are acting in good faith now. I hope Mr. [redacted] finds this resolution satisfactory; if Mr.[redacted] is not satisfied then he should know this is my final offer and this will be my last response concerning this matter. I hope you can see and understand our point of view, Thank you for your time in this matterSincerely [redacted]

At this time, I have been contacted directly by Air India regarding complaint ID [redacted] and my complaint has been resolved.
[Your Answer Here]
Air India provided me compensation for the bag. I still had to bear some loss however I am happy that they have resolved the complaint as per their guideline.
I would like to thank Revdex.com for their support in the same.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Air India regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They have requested more information from me on * Jan 2016. I have provided the information and the photographs of the damaged...

bag. Now awaiting their response. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Air India has not made...

any effort to compensate me for my loss. If they would credit me for the inconveinence they can retain my famly's business. For what they would pay to credit me would be small investment on their part compared to losing a family's business for a lifetime. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We need to have the ticket numbers names of psgrs in full so that we can take up the issue with our counter parts in India as the occurance  was in Mumbai. We shall have their explanation on receipt of the details received from the psgr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 We selected for my father wheelChair assistance and they did not taken care properly and they have CC cameras and all technology and can find bag easily like no need search whole earth just limited area in [redacted] or [redacted] then can easily. if they dont agree they are liable for my property.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is absolutely ridiculous! You accept all of the faults in the service rendered by Air India but at the end you say that you still cannot refund my money? How is that even fair? I did not pay ~$900 to be served uncleaned food, have a horrifying jetlag and back ache because of discomfort caused by your aircraft and be served by incompetent staff members! I will absolutely not settlle for anything less than a full refund of my money.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]