Service Link LP

ServiceLink has agreed to reimburse the buyer $416.05, which represents the late fee being charged by the city of Milwaukee along with reimbursing for his time and mileage The check will be going out in the next day or two On behalf of ServiceLink, I apologize for the inconvenienceEric E***Chief Regulatory and Compliance Counsel

Thank you for the opportunity to respond to this complaint We are unable to release the earnest money deposit until the buyers sign a termination and release of the sales contract We were informed that the real estate agent was taking care of this over a week ago, but we haven't received the signed release to date Once we receive the signed release, we will be able to return the earnest money depositEric E***Chief Regulatory and Compliance Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I FINALLY received a response from Service Link and worked with Mona who was EXCELLENT I have been told the deed has been recorded and the property taxes were paid by Service LinkI am awaiting a package with the confirmation and copy of the deed Regards, [redacted]

Case #: [redacted] I worked directly with [redacted] and his attorney to resolve this complaint. We provided a property survey at no charge to Mr. [redacted] and issued his title insurance policy as requested. His attorney has not indicated any dissatisfaction with our resolution.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear Ms [redacted] I would first like to thank you for assisting with this matterI reviewed the images that *** provided and I'm not convinced by these images at allA photo copy with a date stamp on it means nothingAnyone can edit that or its obvious these images were taken before the incident occurred, if that was even the caseIf so the scene was altered and it still doesn't add upI can prove that they were there before the 16th so why does this image say Sept I called the police the 16th, I never said what day that they were actually in my homeIf she knew that, I can assure you that she would have never sent this imageRead my argument and you will see why I have trouble with this image and date stampEven if its real, why were they there when they did all the work on the 14th of September I will email you my images so you can verify for yourself the image details in the properties section, that include the actual date taken, time and source by which is was takenThis is file information that cannot be editedAllow me to explain my dispute:On September16th, my husband contacted Service Link before fully investigating the homeWe had just gotten back together from a marital separationHe was not aware of what was missing from the home at the time because he was not living in the home at the timeWe were very upset but wouldn't have thought in a million years that the people that were securing my home were actually the ones taking items out of my homeAfter walking through the home, was when I noticed items missingWe contacted police not Service Link at that pointHowever, Service Link was informed a few days later of the incidentThey contacted my husband a few days later, They were suppose to speak with my lender and follow upService Link called us back with the code to release the padlock and said all work was stopped on the premisesThis is to dispute ***'s statement on inconsistencies, she left out a lot of details.I have three different witnesses, twp of them are my neighbors which have no relationship to each other have all said that on Sunday September 14,2014, that contractors where on my property that day for hoursThis was the day that mowed the lawn, cleaned the fridge, replace my original locks to the back door with new ones and put the padlock on that door, not the 16th that Mrs [redacted] stated in her letterThis is falseMy neighbors kept close watch of my home.My husband was also there that morning on the 15th when he noticed that someone had been in the home, I have supporting images of thisMy husband was actually coming to the home to mow the lawnThe utilities were off for a brief timeWe traveled on weekends to earn extra money to prevent foreclosure on the home and spent nights at my husbands apartment temporarilyBut most of the time we where on the premises to keep it secure and maintain it until darkThe contractors just happened to be there twice that I wasn't thereMy husband called me immediately on the 15th of September while I was at workHe viewed the home and took some images of exteriorHe stated that all the blinds were up, drawers had been pulled out all over the home as well as the exterior changes on the outsideI asked him to close the blinds so anyone couldn't just look in out home because all of my belongings were in there and to leave until the next dayOther than my husband raising the blinds on the 16th when the officers and I were present in order to show us how it looked, the scene was exactly as he described it from the day beforeHere's what doesn't add up about the images provided by Mrs [redacted] on September 16,On September 16,my husband and I where present that day with officers in the home that viewed the home and it was not as her images showThis is also included in the police statement that I contacted the police on that dateThe officers didn't file the report until that next week when I provided what was missing, receipts, and cost of items but there is record of them being dispatched to the home and what happened [redacted] police department can verify thisOfficer [redacted] stated that he would have the home under patrol the rest of that dayNo one entered the property later that day.They were dispatched back to the home on the 25th to complete the report.What disturbs me the most of all this, is that my mortgage company stopped all work from Service Link on September 15,when we contacted them [redacted] *** at Service Link confirmed this and stated that she put the order in on September 23,2014, she said this on speaker in the presence of the officer on October 15,when the second incident occurred,but later supports it as you can see in her denial letter by stating that the front door was ajarWhy where they here in the first place Why are the photos of my closet and bedroom on October the 13,if the order stated to secure the exterior items in the garageWhy did they enter a home that was supposedly unsecured by the front door being opened, according to their statement( which was false)There is no way this was openedI was at the home just a few days before and it was always securedThere was no forced entry in the homeThat door has a keypad lock onlyThe only way it could've been opened without the code was from the insideThe only ones that could've entered the home from the inside without breaking and entering were the contractors who had to have a spare keyI secured and removed the the new keys which where inside the padlock when Serivce Link gave me the codeI kept the new lock on the door since my original lock had been drilled when they replaced itSurely contractors didn't drive all the way to [redacted] , [redacted] to do work on a home if they didn't have a key already.I noticed that they didn't sign the Sevice Link sticker that was left on the door after entering my home on October 13,2014...not to mention the first service link sticker from September had a signature but an August date on it..which was againThere was no order for my home in August and again, I was there with another witness days before that to witness that no sticker was on the doorOn that date October 13,a witness saw a white truck pulled into my garage...the same one from before when the contractors where there Why is that if the work order was cancelled and I had already been given permission to remove the padlock Also, I was never aware that a claim was filedI was asked by Service Link to provide what happened, the police report and items missingWe never discussed what I was filing as a claimI thought she would follow up to discuss this, and all I got was a denial letterI never attempted to file a claim on the first incident, only the secondMy insurance company compensated the first claimService Link never asked any questions about the incident or asked me to provide any proof of what I had...and I have plentyThey just simply denied a claim that I wasn't aware of for unjustified reasonsNone of the reasons made sense at all.Mrs [redacted] , I don't have a lot of confidence in neither of these companies doing the right thingI've been puzzled from day one what kind of men contractors would steal all of my beautiful unique shoes and purses, unless it was being given to a woman that has not been seen on the sceneIt raised my eyebrowsThey seemed to be more interested in my closet than the 40in flat screen that still remains in my sons bedroomInterestingAlthough I must say this, in the midst of all this on Oct 22,I spent a lot of money securing my home , on a home that I wasn't for sure if I was gonna be able to keepI would not have wasted the money or time if a theft did not occur in my homeI did all this to secure what I had left...because at the time that was all I had leftIts sad but true that at times like this is when people take advantage of youIts a very vulnerable timeI will get over the missing items, it will be replacedIm glad contractors didn't enter my home while my husband or I was presentWhat a blessingI was never informed until after the first incident that contractors was coming to my homeIts sad that on the 16th of September, my husband informed Service Link that we are certified and carry fire arms and not to send anyone into our home again so no one would get hurt due to the lack of communication between Service Link and my lenderThis was not to make a threat but if you're in your home and someone enters it without you knowing..it would alarm anyoneThis is serious and could've been fatalI cant believe that a company or its contractors would take the riskIts obvious the contractors had to compensate by stealing so the job obviously didn't pay enough.This is senselessIm not fighting just for a minor claim..its much bigger than thatI want justice and I sure don't want this to happen to anyone elseI hope other companies are much smarter and care more for their contractors who take a big risk,Fortunately, my lender and I have successfully been able to make an affordable arrangement on the homeThe home is not in foreclosure review as beforeThe home is now current, my husband and I have reconciled and currently living in the home with our two children.I hope that I have given you all that you need in regards to this matterI have much more evidence in this case that I will release to the proper officials when neededI hope Service Link and I can come to some agreement but I don't see itIt's fine if notI don't fight loosing battlesI would raise the issue like I have if I weren't percent confident in my argumentI don't expect Service Link to cooperateIf so, greatIf not, even greater, it adds to their true intent and poor service as a businessI will surely take legal actionPlease feel free to contact me if any further information is needed Regards, [redacted]

Thank you for your follow up letter The $1,mentioned by Mr [redacted] is made up of:Owner's Title Policy: $719.65Lender's Title Policy: $283.52Settlement Fee: $300.00Document Prep: $45.00Mortgage Update: $25.00The Seller paid for the Owner's Title Policy, shown as a credit in the amount of $on line of the attached HUD-Settlement Statement, so we are unable to refund that amount In addition, [redacted] state law prohibits us from refunding the cost of an insurance policy once it has been issued (See [redacted] Insurance Code 11-407(b)) However, ServiceLink is willing to refund the fees it can, which are the Settlement, Document Prep, and Mortgage Update fees, for a total of $ If that is acceptable to Mr***, we will issue the refund check and mail out as soon as possible.Thank you[redacted] ***Regulatory and Compliance CounselServiceLink

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you Eric F [redacted] for responding so quickly and taking immediate action. Also I would like to thank Gladys F [redacted] for her concern in verifying the package was received. I appreciate both of your help. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for helping me with my issue. This is in regards to issue ID # [redacted] .In response to Mr. [redacted] ***, response, my deed was finally filed on December 10th, not December 8th. It was rejected twice more, on the 8th and 9th.I simply cannot accept an apology as resolution for ServiceLink's failure to complete the job in the specified time for which they were paid. I understand mistakes do happen but ServiceLink demonstrated significant incompetence, failed to communicate, and allowed my deed to sit for 11 weeks before it was successfully filed. In the meantime, I have incurred significant financial burden and a time expense associated with delaying rehab and move-in.I can settle for $1,373.13 which is the amount that I paid ServiceLink for the service which they failed to do in the specified time. Furthermore, I do not believe that they would have completed the job without my own intervention.Thank you for your help,Best, [redacted] ***###-###-####

Case #: [redacted] The complainant asked for proof that $6,was paid to [redacted] County back in Attached is a copy of the cleared check showing that this amount was paid to [redacted] County Treasurer in August of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

ServiceLink has investigated this complaint and does not feel it is responsible for the delays As a result, ServiceLink will not be reimbursing the complainant for storage or hotel costs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for the opportunity to respond to this complaint ServiceLink will reimburse the complainant for the amount they have paid and will obtain a payoff statement from the sewer provider to pay the current bill Please give us a week or two to issue the checks On behalf of
ServiceLink, please accept my apology for the inconvenience caused you. Sincerely, Eric E***Chief Regulatory and Compliance Counsel***

Thank you for the opportunity to respond to this complaint. I am the Chief Regulatory and Compliance Counsel for ServiceLink and am authorized to respond in that capacity.Mr***’s property is in the *** *** which is a community that spans both *** and *** *** in
**Mr***’s lot, number *** ** ** *** ***, however the mortgages that he references are not recorded in *** ***, they are recorded in *** ***, please see attached confirmation of recordingSince Mr***’s property lies fully in *** *** there was no reason for ServiceLink to search the *** *** recordsThe authorization that we requested Mr*** sign was populated with an account number we were provided from his new lenderWe do apologize that the information provided was not accurateThe “fee” information that Mr*** references is in relation to any fee that the current lender from which we are obtaining the payoff information may impose.In ***, Title Insurance Agents are licensed by the *** Department of Financial and Professional RegulationServiceLink is properly licensed to operate by the ** DFPR. Individual employees are not required to be licensed as title producers in Illinois. ServiceLink does have multiple locations with our Corporate office being located at *** *** *** *** ** *** and our main operating office at *** *** *** *** ** ***.ServiceLink is part of the Fidelity National Financial, Inc. (NYSE: FNF) family of companies. As such, it has adopted and follows the privacy policies of FNF. Our rull Privacy Statement is attached as well as available on our website: ***As to fees for services provided I recognize that Mr*** is requesting a discount of fees and we are certainly open to providing compensation for what his inconvenience, however since our contractual obligation is to his lender we will discuss the matter which *** *** *** *** and they will relay the agreed upon fees to Mr***.Should you have any further questions, please feel free to contact me.Eric E***, SVPChief Regulatory and Compliance Counsel***

Case #: ***ServiceLink has searched its banking records and it does not have a record of the $2,earnest money deposit being in its accounts for this file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for the opportunity to respond to this complaint The deed was sent a local abstractor to record with the county The county rejected the recording stating that they needed a copy of the property survey in order to record The survey was provided to the abstractor on 3/
and the deed was re-submitted to the county for recording at that time We are waiting to receive confirmation that the deed has recorded As soon as we hear back, we will notify Ms*** of this I apologize for the inconvenience this delay has caused. Sincerely, Eric E***Chief Regulatory and Compliance Counsel***

Thank you for the opportunity to respond to this complaint According to our records, ServiceLink does not have the earnest money deposit in its account Instead, the $1,was wired to the buyer's chosen title company, *** *** *** ***, on March 17, The
complainant will need to seek the return of their funds from *** *** ***. Sincerely, *** ***Chief Regulatory and Compliance [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ServiceLink management was responsive and has addressed the root cause of the issues raised, and further has communicated both with myself and my lender to facilitate improved services and our resolution. Regards,
*** ***

Hi,Thank you for your involvement. The check was received by our attorney today, so no further action is needed on your part. Regards, *** ***