Service Link LP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...

close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint.  We are unable to release the earnest money deposit until the buyers sign a termination and release of the sales contract.  We were informed that the real estate agent was taking care of this over a week ago, but we haven't...

received the signed release to date.  Once we receive the signed release, we will be able to return the earnest money deposit. Eric E[redacted]Chief Regulatory and Compliance Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
These people are full of it-  we have completed the appropriate paper work and returned to Service Link on 10.20.2017.  we keep receiving emails - inquiring about the use of an alternative closeing company. We are not interested at this point.  We are receiving too much conflicting information from these people.  We would like to move on.  Hope this clarifies.  I sent an email advising of this and requesting that our deposit be returned as soon as possible.  We would like our $3000.00 RETURNED
Regards,
Lisa Matusick

Thank you for the opportunity to respond to this complaint.  On behalf of ServiceLink, I'd like to apologize for the inconvenience the recording delay has caused.  ServiceLink initially attempted to record this deed on November 19, 2015, but the county rejected it.  Since that time,...

ServiceLink has submitted this deed on four separate occasions and the county has rejected the recording for a different reason each time.  The deed is currently with a local abstractor who is presenting it for recordation this week.  We'll continue to follow up to make sure it is recorded as soon as possible.  Again, I apologize for the inconvenience caused by the delay. Sincerely, Eric E[redacted]Chief Regulatory and Compliance Counsel[redacted]

Case #: [redacted]The complainant asked for proof that $6,750 was paid to [redacted] County back in 2013.  Attached is a copy of the cleared check showing that this amount was paid to [redacted] County Treasurer in August of 2013.

ServiceLink handled the refinance of Ms. Howard's property at the request of her lender, [redacted]. Since Ms. [redacted] had already owned the property we would not have offered to issue an owner's title policy as that is something that is typically done at the time an individual purchases the...

property. Had Ms. [redacted] purchased an owner's policy at the time of purchase she would have reason to file a claim against that policy. As the policy issued by ServiceLink was issued to the lender no such claim may be made. However, ServiceLink does recognize that this lien should have been paid at the time of purchase and as Ms. [redacted] did pay for the loan policy we will refund her the cost of the policy, commitment fee and settlement fee for a total refund of $725.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Ms. [redacted]I would first like to thank you for assisting with this matter. I reviewed the images that [redacted] provided and I'm not convinced by these images at all. A photo copy with a date stamp on it means nothing. Anyone can edit that or its obvious these images were taken before the incident occurred, if that was even the case. If so the scene was altered and it still doesn't add up. I can prove that they were there before the 16th so why does this image say Sept 16.2014. I called the police the 16th, I never said what day that they were actually in my home. If she knew that, I can assure you that she would have never sent this image. Read my argument and you will see why I have trouble with this image and date stamp. Even if its real, why were they there when they did all the work on the 14th of  September I will email you my images so you can verify for yourself the image details in the properties section, that include the actual date taken, time and source by which is was taken. This is file information that cannot be edited. Allow me to explain my dispute:On September16th, my husband contacted Service Link before fully investigating the home. We had just gotten back together from a marital separation. He was not aware of what was missing from the home at the time because he was not living in the home at the time. We were very upset but wouldn't have thought in a million years that the people that were securing my home were actually the ones taking items out of my home. After walking through the home, was when I noticed items missing. We contacted police not Service Link at that point. However, Service Link was informed a few days later of the incident. They contacted my husband a few days later, They were suppose to speak with my lender and follow up. Service Link called us back with the code to release the padlock and said all work was stopped on the premises. This is to dispute [redacted]'s statement on inconsistencies, she left out a lot of details.I have three different witnesses, twp of them are my neighbors which have no relationship to each other have all said that on Sunday September 14,2014, that contractors where on my property that day for hours. This was the day that mowed the lawn, cleaned the fridge, replace my original locks to the back door with new ones and put the padlock on that door, not the 16th that Mrs. [redacted] stated in her letter. This is false. My neighbors kept close watch of my home.My husband was also there that morning on the 15th when he noticed that someone had been in the home, I have supporting images of this. My husband was actually coming to the home to mow the lawn. The utilities were off for a brief time. We traveled on weekends to earn extra money to prevent foreclosure on the home and spent nights at my husbands apartment temporarily. But most of the time we where on the premises to keep it secure and maintain it until dark. The contractors just happened to be there twice that I wasn't there. My husband called me immediately on the 15th of September while I was at work. He viewed the home and took some images of exterior. He stated that all the blinds were up, drawers had been pulled out all over the home as well as the exterior changes on the outside. I asked him to close the blinds so anyone couldn't just look in out home because all of my belongings were in there and to leave until the next day. Other than my husband raising the blinds on the 16th when the officers and I were present in order to show us how it looked, the scene was exactly as he described it from the day before. Here's what doesn't add up about the images provided by Mrs. [redacted] on September 16,2014. On September 16,2014 my husband and I where present that day with officers in the home that viewed the home and it was not as her images show. This is also included in the police statement that I contacted the police on that date. The officers didn't file the report until that next week when I provided what was missing, receipts, and cost of items but there is record of them being dispatched to the home and what happened. [redacted] police department can verify this. Officer [redacted] stated that he would have the home under patrol the rest of that day. No one entered the property later that day.They were dispatched back to the home on the 25th to complete the report.What disturbs me the most of all this, is that my mortgage company stopped all work from Service Link on September 15,2014 when we contacted them. [redacted] at Service Link confirmed this and stated that she put the order in on September 23,2014, she said this on speaker in the presence of the officer on October 15,2014 when the second incident occurred,but later supports it as you can see in her denial letter by stating that the front door was ajar. Why where they here in the first place.  Why are the photos of my closet and bedroom on October the 13,2014 if the order stated to secure the exterior items in the garage. Why did they enter a home that was supposedly unsecured by the front door being opened, according to their statement( which was false). There is no way this was opened. I was at the home just a few days before and it was always secured. There was no forced entry in the home. That door has a keypad lock only. The only way it could've been opened without the code was from the inside. The only ones that could've entered the home from the inside without breaking and entering were the contractors who had to have a spare key. I secured and removed the the new keys which where inside the padlock when Serivce Link gave me the code. I kept the new lock on the door since my original lock had been drilled when they replaced it. Surely contractors didn't drive all the way to [redacted] to do work on a home if they didn't have a key already.I noticed that they didn't sign the Sevice Link sticker that was left on the door after entering my home on October 13,2014...not to mention the first  service link sticker from September had a signature but an August date on it..which was false again. There was no order for my home in August and again, I was there with another witness days before that to witness that no sticker was on the door. On that date October 13,2014 a witness saw a white truck pulled into my garage...the same one from before when the contractors where there Why is that if the work order was cancelled and I had already been given permission to remove the padlock  Also, I was never aware that a claim was filed. I was asked by Service Link to provide what happened, the police report and items missing. We never discussed what I was filing as a claim. I thought she would follow up to discuss this, and all I got was a denial letter. I never attempted to file a claim on the first incident, only the second. My insurance company compensated the first claim. Service Link never asked any questions about the incident or asked me to provide any proof of what I had...and I have plenty. They just simply denied a claim that I wasn't aware of for unjustified reasons. None of the reasons made sense at all.Mrs. [redacted], I don't have a lot of confidence in neither of these companies doing the right thing. I've been puzzled from day one what kind of men contractors would steal all of my beautiful unique shoes and purses, unless it was being given to a woman that has not been seen on the scene. It raised my eyebrows. They seemed to be more interested in my closet than the 40in flat screen that still remains in my sons bedroom. Interesting.. Although I must say this, in the midst of all this on Oct 22,2014 I spent a lot of money securing my home , on a home that I wasn't for sure if I was gonna be able to keep. I would not have wasted the money or time if a theft did not occur in my home. I did all this to secure what I had left...because at the time that was all I had left. Its sad but true that at times like this is when people take advantage of you. Its a very vulnerable time. I will get over the missing items, it will be replaced. Im glad contractors didn't enter my home while my husband or I was present. What a blessing. I was never informed until after the first incident that contractors was coming to my home. Its sad that on the 16th of September, my husband informed Service Link that we are certified and carry fire arms and not to send anyone into our home again so no one would get hurt due to the lack of communication between Service Link and my lender. This was not to make a threat but if you're in your home and someone enters it without you knowing..it would alarm anyone. This is serious and could've been fatal. I cant believe that a company or its contractors would take the risk. Its obvious the contractors had to compensate by stealing so the job obviously didn't pay enough.This is senseless.. Im not fighting just for a minor claim..its much bigger than that. I want justice and I sure don't want this to happen to anyone else. I hope other companies are much smarter and care more for their contractors who take a big risk,Fortunately, my lender and I have successfully been able to make an affordable arrangement on the home. The home is not in foreclosure review as before. The home is now current, my husband and I have reconciled and currently living in the home with our two children.I hope that I have given you all that you need in regards to this matter. I have much more evidence in this case that I will release to the proper officials when needed. I hope Service Link and I can come to some agreement but I don't see it. It's fine if not. I don't fight loosing battles. I would raise the issue like I have if I weren't 100 percent confident in my argument. I don't expect Service Link to cooperate. If so, great. If not, even greater, it adds to their true intent and poor service as a business. I will surely take legal action. Please feel free to contact me if any further information is needed.  
Regards,
[redacted]

ServiceLink has agreed to reimburse the buyer $416.05, which represents the late fee being charged by the city of Milwaukee along with reimbursing for his time and mileage.  The check will be going out in the next day or two.  On behalf of ServiceLink, I apologize for the inconvenience. Eric E[redacted]Chief Regulatory and Compliance Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the opportunity to respond to Mr. [redacted]' complaint.  Please note that the recording of Mr. [redacted] deed occurred on December 8, 2014 and is filed at [redacted].  I sincerely apologize for the inconvenience caused to Mr. [redacted]' as a result of the recording...

delay.Thank you.[redacted]Regulatory and Compliance CounselServiceLink[redacted]
[redacted]
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I appreciate ServiceLink's willingness to work with me - I hope that ServiceLink is able to resolve the issues that led to the problem so that other first time home owners don't face the same thing.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for helping me with my issue. This is in regards to issue ID # [redacted].In response to Mr. [redacted], response, my deed was finally filed on December 10th, not December 8th. It was rejected twice more, on the 8th and 9th.I simply cannot accept an apology as resolution for ServiceLink's failure to complete the job in the specified time for which they were paid. I understand mistakes do happen but ServiceLink demonstrated significant incompetence, failed to communicate, and allowed my deed to sit for 11 weeks before it was successfully filed. In the meantime, I have incurred significant financial burden and a time expense associated with delaying rehab and move-in.I can settle for $1,373.13 which is the amount that I paid ServiceLink for the service which they failed to do in the specified time. Furthermore, I do not believe that they would have completed the job without my own intervention.Thank you for your help,Best,[redacted]###-###-####

Thank you for the opportunity to respond to this complaint.  The $1,000 earnest money deposit has been returned to the complainant.  On behalf of ServiceLink, I want to apologize for the inconvenience caused. Sincerely, Eric E[redacted], SVPChief Regulatory and Compliance...

[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While we appreciate that part of this matter has been resolved, there is still the issue of the $105 repair expense that we had to pay out of pocket because our warranty was not paid in a timely manner.  Service Link has said that they issued a check for our warranty upon the closing, but did not include any kind of tracking or proof that the check had been sent in then as it should have been.  This was an expense that would have been covered by our warranty had they have been paid.  Therefore, we insist that we are reimbursed for the cost of this repair ($105), by Service Link. The repair bill receipt is attached.
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint.  At closing, ServiceLink issued check #[redacted] to [redacted] company and mailed it to the P.O. Box indicated on the invoice.  (Attached)  Once we received this complaint, we discovered that our check...

for the warranty has not been cashed.  One of our managers called the warranty company and explained the situation.  Please see letter attached that states the [redacted] representative indicated that Mr. [redacted] should still be able to receive services under the warranty.  A replacement check has been issued and is being shipped today via UPS.  The tracking number for the shipment is [redacted]  Please let us know if you have any further questions. Sincerely, Eric E[redacted]Senior Vice PresidentChief Regulatory and Compliance Counsel[redacted]

Thank you for the opportunity to respond to this complaint.   After review, we have determined that Servicelink was ready to close as early as 3/13/15 on the property. There was a delay in obtaining the Homeowner's Association (HOA) payoff. Servicelink had ordered the...

HOA payoff on 2/20/15. On 3/9/15 Servicelink called to check status of the HOA payoff and was advised that the woman who took the initial order was out ill and we needed to re-order and they would place a rush on it. We received the HOA payoff on 3/13/15.
On 3/13/15 Servicelink contacted the lender to advise status of closing. On 3/16/15 the lender advised they would be ready to close on 3/18/15.
On 3/18/15 the buyer's agent contacted ServiceLink to ask if they could close at the agent’s office due to scheduling conflict with the buyer. Servicelink permitted this and documents were executed on 3/18/15.  On 3/20/15 Servicelink was made aware from the buyer's mortgage company that the mortgage needed to be resigned due to an issue with the notary acknowledgement.  Servicelink coordinated the resign of the mortgage and the mortgage was recorded on 3/30/15.
Servicelink will agree to refund the buyer his closing fee of $550.00 for his inconvenience.Please let us know if that resolution is acceptable.Sincerely,[redacted]Regulatory and Compliance CounselServiceLink[redacted]

On behalf of ServiceLink, please allow me to apologize for the non-responsiveness to Mr. [redacted].  These funds have been refunded to Mr. [redacted] and the cancelled checks are attached.  Should you need anything else, please let me know. Sincerely, Eric E[redacted]Chief Regulatory and...

Compliance Counsel[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I sent the attached file to Eric on March 21st; I am still waiting for the response from him.
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint.  Based on the information contained in the complaint, we are unable to locate which business unit at ServiceLink may have performed services on this property.  If we could get a copy of the inspection report the complainant says...

she was able to obtain, that would help in directing this complaint to the proper person for a response.  Once we've reviewed a copy of the report, we'll be able to provide a more detailed response. Sincerely,Eric E[redacted]Chief Regulatory and Compliance CounselServiceLink[redacted]

On behalf of ServiceLink, I apologize for the delay in closing this transaction.  It appears that the buyer had 2 different lenders who both ordered services from us.  We weren't informed until 12/10 which lender the buyer was proceeding with.  I understand that the closing occurred...

on Friday, 12/18 and that the buyer and her family now have access to the property.  I trust that this resolves the issue.  Should there be any further questions, please do not hesitate to contact me. Sincerely, Eric E[redacted], SVPChief Regulatory and Compliance Counsel[redacted]