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Service Specialties Inc.

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Reviews Service Specialties Inc.

Service Specialties Inc. Reviews (113)

solutions with options!

Joe and Isaac did a fantastic job on the install. very professional and conscientious especially with respect to attention to detail and in keeping the house clean.

We have used SSI for over 18 years. They are very professional and do excellent work. We are very pleased with our service over the years.

Joe R. was very professional and courteous during our annual HVAC inspection. He found everything in good working order and suggested we turn off the valves from the hot water heater to the heat pump during the summer when we use air conditioning and then open them again when we start to use heat.

I have used this company for many yrs. toe am members r very polite, informative and finish the work in a timely manner.

SSI.
No other HVAC company required.

SSI recently repaired my heating system, gave it a thorough inspection, provided a range of replacement estimates, and installed the Trane system I chose. The installation team was outstanding in every way. SSI installed our original system 15 years ago & the value and service provided then and since has been excellent. Given the professionalism demonstrated by the those I dealt with this time, I have every expectation this system will be even more efficient and reliable.

Clint & Joseph were on time, professional and knowledgeable. On this regular service call on our furnace and humidifier; Clint identified the specific reasons we were getting poor air flow and a large biomass which is/was affecting myself and daughter who are asthmatics. He recommended and installed the air-scrubber plus. These two professionals were very clean and efficient. I was also able to get a secondary visit scheduled to further address the air flow system issue. I request Clint and Joseph be our technicians of choice for further service.

Outstanding professional and courteous service - received a photo of the technician a day in advance of the appointment and received a phone call prior to his arrival on the day of the appointment. Technician left everything clean and took items with him for recycling. This was a very positive and pleasant business experience.

Excellent service, as always. Clint is a true professional and does a wonderful job

I had a very positive experience during my 'shopping & comparing' period (4 months) - with JR. A total pro. Patient. Very knowledgeable. Seemed about as honest as one could ask for. Totally humored me with many options - explaining all - due to my analytic analysis approach! :) Then comes Brendan and his #2 Reid - again - very positive experience. Efficient. Very respective of our home (floor coverings & shoe coverings (I didn't ask - they just did it.) Oh, forgot, the day before (which was the day after I had a verbal & email agreement with JR - just saying "OK, do it.", I get an SSI Thanks, and here we come email - with photos of Brendan , etc. and prepping me for their arrival, and time frame re same. i', a pretty demanding customer - not openly - just what I expect - they met and exceeded. My hope - should there be a failure of what has so far - 2 days into installation - seemed great - that they continue with same approach that I've experienced so far. I have little or no reason to expect otherwise.

This is my first experience with Service Specialties having recently purchased this house. The previous owner had a contract so we were able to have our semi-annual "visit " for free. The technician who came, Joe W., was great. The company called to remind us of the appointment a month before and then called again today to check that we were home. Joe was on time (I wish some of the other services had been as good), friendly, polite, and quite knowledgeable. He made us feel that we were the only people and was "undistracted".
Since this was our first meeting, he gave us a full explanation of the equipment, what was needed and what was in good condition. It also helped that he was the same technician who had made most of the previous visits. He was also extremely supportive of the company in general. It''s good to see loyalty like this. I look forward to future visits.

We have used SSI for a number of years. They are always punctual, fix the problem or find the solution, friendly service men as well as office staff. I would highly recommend them for HVAC or plumbing problems.

Great friendly techs. I've used them for 13 years

Service Specialties Inc did an outstanding job! Our first impression was with Bacon (Chris) C. He's the comfort consultant. He was very knowledgeable of all T[redacted] products and gave us a thorough review and consultation of what our best way ahead should be. Then we met the installation technicians; their attention to detail, professionalism, and respect of our home is top-notch! From the time they came into our home, they treated us with respect, covered the entire walkway from the door to the basement, always made sure they took on/off their shoe covers when leaving/entering our home, listened to all our questions and concerns, and ensured the installation of both our units was done correctly. They even gave us a tutorial of the new thermostats; we couldn't be happier! Thank you SSI and the 4 technicians, Joe S[redacted], Brendan A[redacted] Isaac M[redacted] and Reid M[redacted]!

Patrick and the main office staff were exceptional as usual fixing our boiler. Patrick has to jump through hoops to get the parts and then make it work on our older unit. He is a true professional and really cared about doing a great job and helping us. We have used SSI for 10 years now and they do not disappoint. They provide the best solution for the customer and are very responsive. We highly recommend this compnay.

Mr. R[redacted] was very friendly, courteous and knowledgeable. He presented himself as a professional in his field.

My experience with this business in general and Mr. Clint B[redacted] in particular has been outstanding. Their MO seems to be: find out what you need, explain the options while not up-selling, explain the instillation/service as they proceed, and then provide detailed instructions after.
Everyone I've met from the company has been personable, with a positive attitude. I've never felt uncomfortable with an SSI employee or service, and I don't say that lightly.
And though no one is perfect, they absolutely will make things right if something with an instillation or service goes wrong.

Jose C[redacted] and James D[redacted] recently replaced the entire HVAC system in our home. They were professional from start to finish. They showed up on time and worked hard all day. They were friendly to me and my family and sought to be as little of an inconvenience as possible. After completing the job, they stayed to make sure we understood the thermostat and safety systems of our new system. Professional, timely and courteous. I would highly recommend them!

Joe W[redacted] arrived on time, was professional in every way and represents his company well. He gave me tips on how to increase the longevity of my system while being candid about the negatives.
I've used this company before with less satisfactory results. I highly recommend Joe as he appears to be quite competent and seems to have integrity.

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Description: Heating & Air Conditioning, Plumbers, Plumbing Drains & Sewer Cleaning, Plumbing - Renovation & Repair, Air conditioning & Heating Contractors - Commercial

Address: 14522B Lee Rd, Chantilly, Virginia, United States, 20151

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