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Revdex.com: RE: Complaint ID [redacted] I received the refund check in the mail on 8/18/and presuming that the funds clear, I will consider the matter resolved Thank you very much for your assistance! Regards, [redacted]

Complaint # [redacted] Our Response sans-serif;"> [redacted] This to keep the traveler informed that his tickets were very much confirmed with the Ticket Number: (for Round Trip Travel) generated by the Airlines in the Airlines systemAnd we also we see that travelers has completed in onward journey on the same ticket We got to hear from the traveler that Airlines did not allow him to board the Return journey on the same ticketsWe are in contact with the Traveler and with the Airlines to see how best we can support the traveler to resolve this issue Once again, we would like to express our deepest regrets for the inconvenience caused Thank you, [redacted] Appreciate your support! --Yours in service, [redacted] Customer Care Team

Just an all-around good experienceGood price, good customer serviceWe were pleased

Dear Team, We understand the concern that customer has raised regards his cancellation and the refund process which involves two transactionStep:Debiting the cancellation fee and Step:Crediting the refund to the customers account by the airlines in 2-business weekThis two step process for cancellation and refund of the ticket is the common industrial practices and IndianEagle follows the same processWe have once again reconfirmed with the Airlines about the refund status and we see that the refund has already been processed on 23rd Oct' and the amount should reflect in the customers account in the next few days.We have been continuously following up with th airlines to ensure that the refund is processed as per expected time lines, so that the customer gets his refund at the earliest.Thank you,

Complaint: [redacted] I am rejecting this response because: As per email received from Indian Eagle, any traveler who holds a valid US visa doesn't need French transit visaWe all hold a valid US visa and still we were not allowed to board the planeWe did inquire with the French embassy as well and as per the discussion with a representative from French Embassy, a traveler having valid US visa doesn't need transit visa if she/ he not going out of the airport Finally it was revealed that CDG airport has a rule that any traveler cannot wait on airport for more than hoursThere was no way for us to know this ruleAs a travel agent you are expected to make us aware of such localized rulesMoreover, the support you are claiming was not there at allFirstly, we were told to wait for hours until the airline office opens in USUntil then the flight was already goneThen we had to call several times to seek assistanceI was on the phone for few hours with the representative and she was plainly denying the responsibilityWe called Air France to see if they can give us alternate flight, but they said that as it was booked through an agent, we should pursue the agent to give negotiated priceWe forced Indian Eagle agent to call Airline to find alternate bookingAnd she was just passing the message from the airlineWe were asked to pay $per person in addition to the original ticket for and alternate booking, which was way more that I would have got otherwiseThere was no negotiation efforts made and no other supportJust denial of any responsibility, which you are still doingAirline was asking $rescheduling fee but IE was asking $300, so in this situation also IE was worried about earning money for themselvesThis is an unethical way of doing business as you claim that you are just trying to make commission out of the tickets and do not provide any other supportThis is nowhere mentioned on your website or not communicated by any of your representativeWe trusted on you as a travel agent, who can alert us of an unwanted situation and can help us out even if we get intoBut we were just left alone on our fate to struggle, which is unacceptable Regards, [redacted]

Yes, we tried our level best to resolve this issue and since Jet Airways does not offer any Premium Economy service we cannot do anything from our end We display the fares what ever airlines return us In this regards we can only change the flights with a Penalty and applicable Fare Difference if the customer agrees Regards, Customer Care IndianEagle

I was not aware of Indian eagle's fare alert subscription facility until I got a service call from their customer care unitThough subscription to their daily airfare notifications, I got the cheapest deal and the best itinerary for Chicago to Chennai flight last monthI kept a watch on my email inbox and grabbed the cheapest fare for my trip by Etihad Airways

We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situationAt IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the tripIn your situation too we tried our best to help you in extending your ticket more than a yearAs per our records we see that you have booked this ticket on: August 03, with trip id : RJIVNRQP1J and your ticket has a validity to use on or before August 03, And same has been communicated to you over the phone by our customer care teamWe do not have any right to extend the validity beyond the rule provided by the airlinesWe also tried to have a three way conference with Airlines to make it clear of extending your ticket, even Airlines has denied to extend the ticket more than a year as ticket will not have any value after one yearWe cannot extend any of the ticket more than a year from the time of purchase as per the Airlines ruleOnce again, we would like to express our deepest regrets for the inconvenience causedThank you,

Complaint [redacted] I am rejecting this response because: Why did you confirm my seat and did not confirm others? That is unaccetableI had immediately called the people after I got confirmation for my ticket and they said I will get other confirmation in a while, when I dint get other confiramtion next day and I called, they said they submitted wrong DOB for my child (for your information I dint change any DOB after booking, neither was I aware if it can be changed) and hence airline declined other bookings I want compensation for my loss because of this half booking and all the hassles I had to go thru, as well as higher price I had to pay Regards, [redacted]

Hi Team - We were able to close this issueYou can check with the reviewer and close this complaint Thanks IndianEagle.com

Sorry for the inconvenience The refund has been processed and it will be mailed to the address given at the time of purchase Regards, Customer Resolutions Team IndianEagle

Complaint: [redacted] I am rejecting this response because: Customer Service Representatives have been telling me that they are processing my refund for more than months Most recently, I received a commitment from a "Deepesh", that my refund would be transmitted to me by August 26th I still have not received the refund Regards, [redacted]

I personally prefer good quality service over low pricingThough Indian eagle offers commendable customer service and customized itineraries with reasonable fares as wellI recently came across this travel agency while searching for reliable booking service for my upcoming trip to IndiaI must say they are the only one to provide both without compromising with either service or airfaresIt's my personal experience

Apologies for the inconvenience.We contact the airline database for information related to any chargesIn this regards we took the customer into confidence by having a three way call with the Airline The customer was made to understand the total cancellation charges We hope it has been settled Regards, Customer Care IndianEagle

Dear [redacted] , As we informed you earlier at the time of booking that we do not deal with Visa’sWe are just a Travel AgentsWe can only help you to get the ticket issued based on your agreementEven in your case too we have informed you to check with Embassy as we do not have any information about the visaAnd to reschedule the ticket we need to interact with Airlines and then offer you the New Flight details along with Change Fee and Fare Difference as per your new datesWe have no control on you’re the faresPlease understand as we have only right to issue the ticket as offered by Airlines We apologies for the inconveniences caused ! Thank you,

We are working on to process the refund Thanks, Customer Resolutions Team, IndianEagle

Customer booked ticket in one reservation and one ticket in other reservationHowever as per [redacted] we cant not guarantee on fare unless we issue the ticketHence his ticket for one traveler got confirmed and we could not confirm his family booking since the fare got Increased By the time we issued the ticket the fare was increased by the Airlines for which customer refuse the pay high fareAnd based on his issue we have canceled and processed the full refund even on his single reservation too Please note that Airline or Any other Travel Agency will not guarantee on fare unless it is confirmed

We deeply regret for the inconvenienced causedAs per your request we have immediately contacted Airlines support desk as we need to ensure that they have agreed to cancel your booking based on the medical documents shown at the counter before travelingOnce we received the confirmation by the airlines we have requested client to submit same medical documents to us to get full refund processed from our end Finally we have received the document on 01st Dec'and we have sent it to airlines and process full refund on client's credit card as on 02nd Dec'and the same amount would be reflecting on his bank statement withing 2-business weeks.We also tried reaching our client over the phone but we are getting message as "Contact person is not answering any call at this movement".We once again offer our apologies for the inconvenience caused.Thank you,

We are very sorry to hear this from our clientAt IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip In your case too we left no stone unturned to ensure that we were able to extend our fullest support in order to get full refund on your bookingBut airlines denied offering refund for the below reason1) You have booked tickets with trip id: [redacted] on 27th Feb’which are non-refundable from (New York to Abu Dhabi to Hyderabad) with one stopover flightAnd the other reservation which you have booked with other agency is with multiple stop as onward (New York to Abu Dhabi to Hyderabad) and return (Hyderabad to Delhi to Abu Dhabi to New York)For which airlines refused to accept it as duplicate booking based on mismatch of route 2) Since the ticket are non-refundable airlines denied processing refund on the ticket However we have still offered you a refund on non-refundable ticket by paying penalties of USD for which you have denied accepting the penalty Since we have offered our full support to get the refund on your ticket, but there was no response from your end to accept the penaltiesHence we will not consider this complaint Please let us know if you want us to process refund with penalty of USD