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Revdex.com:
RE: Complaint ID [redacted].
I received the refund check in the mail on 8/18/14 and presuming that the funds clear, I will consider the matter resolved.  Thank you very much for your assistance!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There is no requirement for visa in China if someone has connecting flights from the same airport as the passenger's arrival point in China. The visa was required only because Indian Eagle did a booking where the passenger was required to travel between two different airports. Since I'm booking my flight tickets from my source to destination, there should be ONLY connecting flights and NO OTHER MODE OF TRANSPORTATION should be needed.  It's the responsibility of Indian Eagle to find connecting flights from the same airport.
Regards,
[redacted]

Dear [redacted], We would like to express our deepest regret...

for the inconvenience caused by this unintentional and rare situation. At IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip. In your situation too we tried our best to find the availability to exchange your return date as requested by you. We see that you have booked this ticket on: January 16, 2016 with trip id : [redacted] from Atlanta to Cochin and the travel dates are (January 26, 2016 – April 26,2016). And you have contacted us on: March 04, 2016 to exchange your return journey and we have provided the change penalty as USD 225.00 and there was no availability as per your requested date. Hence we have clearly informed you about the non-availability of the flight on the new date. We also see that you were in contact with our team even on March 5, 2016 – March 7, 2016 for the same reason but there is no availability for you requested dates. We tried our best to find the availability as per your ticket rule but there is no option as the flight was going full for the dates that you are looking for. We also tried to find the availability for plus or minus 2-3 days but you have denied accepting the changes. Hence we could not help you to reissue the return journey. We can exchange your booking only when there is availability for your flight, which is not under IndianEagle control to make the necessary changes on your reservation. Once again, we would like to express our deepest regrets for the inconvenience caused. Thank you,

I apologize for the inconvenience caused. It is true that the fares are not constant and it keeps changing until the booking is confirmed.
0.0001pt; background: white;">  Based on the discussion you had with us, we spent some good time on your itineraries and left no stone unturned to ensure that she provides you with the best possible fare with lowest connection time for your travel. We had blocked 2 itineraries for you and wanted an e-mail confirmation from your end to process the request and confirm the booking. But we did not hear back from you. And we have refunded complete amount to you which was charged on your old reservation.   Once again we deeply regret for the inconvenience caused for unexpected and rare situation.

Customer booked 4 ticket in one reservation and one ticket in other reservation. However as per [redacted]  we cant not guarantee on fare unless we issue the ticket. Hence his...

ticket for one traveler got confirmed and we could not confirm his family booking since the fare got Increased.   By the time we issued the ticket the fare was increased by the Airlines for which customer refuse the pay high fare. And based on his issue we have canceled and processed the full refund even on his single reservation too.   Please note that Airline or Any other Travel Agency will not guarantee on fare unless it is confirmed

Thank you for your email!We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation to Mr. [redacted]. At IndianEagle, it is always our endeavor to support our customers end to end from booking to completion of the...

trip.The unfortunate experience to Mr.[redacted] was an account of technical glitch at our end where-in the cancellation charges was wrongly updated to the customer when he visited our website for online cancellation of his Air Ticket.  The cancellation charges per travel by the airlines is $450.00 but when Mr.[redacted] visit our website to cancel his ticket he was charged only $250.00 per traveler on account of the technical issue. Our internal audit mechanism identified this error and we accordingly contacted the traveler to communicated the same. Since Mr.[redacted]  expressed his displeasure and also considering the fact that this  rare mistake was on account of a technical problem from our side, we have decided to absorb the loss and not charged the additional $200.00 per ticket on customers account. We have already communicated this to Mr[redacted] and initiated the process to refund as per customer request.Thank you,

Just an all-around good experience. Good price, good customer service. We were pleased.

Wedeeplyregret
class="">for the inconvenience caused!  We at Indianeagle always believe to provide best support to our traveler from the time of booking of the ticket till the travel completion.
In your case too we tried to offer you the best & low fare ticket. As per our records we see that you had booked the ticket with [redacted] operated by [redacted] for USD 3016.00 for 3 tickets (per ticket $1005.00). But the ticket had a rule stating that you will not be able to cancel the booking nor will be able to make any changes to your reservation.  To avoid any inconvenience to you later we proactively called and offered you ticket with [redacted] for USD 3.933.79 with changeable and refundable rule on your booking.
However after your confirmation in accepting the ticket which Non-Changeable and Non-Refundable we went ahead and confirmed the booking with the same promised fare of USD 3016.00 and sent you the confirmed eTicket copy to your registered email id.
We once again apologize for the confusion caused. We were onlytrying to help you get the right tickets with the best fare. We don’t intend to mislead our customers and later face challenges with their travel.  We give our customers complete information about the ticket and its rules to avoid any hassle now or during their travel. 
Thank you,

We are still looking into the issue. We would keep you posted as soon as we have an update from the airline.
Thanks,
Customer Care Team
[redacted]

I have had a wonderful experience of their service and fare deals till date. I would like to give the due credit to their customer team members for professional, quick service. The team members are careful and polite.

Complaint: [redacted]
I am rejecting this response because: As per email received from Indian Eagle, any traveler who holds a valid US visa doesn't need French transit visa. We all hold a valid US visa and still we were not allowed to board the plane. We did inquire with the French embassy as well and as per the discussion with a representative from French Embassy, a traveler having valid US visa doesn't need transit visa if she/ he not going out of the airport. 
Finally it was revealed that CDG airport has a rule that any traveler cannot wait on airport for more than 5 hours. There was no way for us to know this rule. As a travel agent you are expected to make us aware of such localized rules. Moreover, the support you are claiming was not there at all. Firstly, we were told to wait for 10 hours until the airline office opens in US. Until then the flight was already gone. Then we had to call several times to seek assistance. I was on the phone for few hours with the representative and she was plainly denying the responsibility. We called Air France to see if they can give us alternate flight, but they said that as it was booked through an agent, we should pursue the agent to give negotiated price. We forced Indian Eagle agent to call Airline to find alternate booking. And she was just passing the message from the airline. We were asked to pay $1800 per person in addition to the original ticket for and alternate booking, which was way more that I would have got otherwise. There was no negotiation efforts made and no other support. Just denial of any responsibility, which you are still doing. Airline was asking $100 rescheduling fee but IE was asking $300, so in this situation also IE was worried about earning money for themselves.
This is an unethical way of doing business as you claim that you are just trying to make commission out of the tickets and do not provide any other support. This is nowhere mentioned on your website or not communicated by any of your representative. We trusted on you as a travel agent, who can alert us of an unwanted situation and can help us out even if we get into. But we were just left alone on our fate to struggle, which is unacceptable.
 
Regards,
[redacted]

We are working on to process the refund.
Thanks,
Customer Resolutions Team,
IndianEagle

We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation. At IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip. In your...

situation too we are trying our best with the Airlines to get the full refund on your ticket. Please do understand that it will take some time as there are two different Airlines involved in your booking for which the refund is been delay. We are doing everything we can to resolve and have the refund processed from the Airlines. I understand that it has taken long time and we have kept you posted on the refund status for which we have already escalated. We completely regret for the inconvenience, this is completely unfortunate that you have to go through all these hassle. Thank you,

hello there,
I have tried many different hair products on the market for thinning hair, curly hair and more. One of the goals with my hair, is that I wanted to get my hairline back. I have experienced the unfortunate part of unprofessional barbers pushing my hairline tape back, " A nightmare for men." Correspondingly, I've also had the goal of wanting a fuller beard. -- I have used this product for almost 2 months and the results are astonishing. This product has nourished, repair, soften and volumized my hair. My hair never looked healthier. And the best part is that, this product is 100% natural. So I don't have to worry about putting any damaging chemicals in my hair. I was a little more skeptical at first, however, after consistently applying the product and seeing results just after a week, I was Sold!!

We would like to express our deepest regret for the inconvenience caused by this unintentional and rare situation. At IndianEagle, it is always are endeavor to support our customers end to end from booking to completion of the trip. In your...

situation too we tried our best to help you in extending your ticket more than a year. As per our records we see that you have booked this ticket on: August 03, 2016 with trip id : RJIVNRQP1J and your ticket has a validity to use on or before August 03, 2016. And same has been communicated to you over the phone by our customer care team. We do not have any right to extend the validity beyond the rule provided by the airlines. We also tried to have a three way conference with Airlines to make it clear of extending your ticket, even Airlines has denied to extend the ticket more than a year as ticket will not have any value after one year. We cannot extend any of the ticket more than a year from the time of purchase as per the Airlines rule. Once again, we would like to express our deepest regrets for the inconvenience caused. Thank you,

Sorry for the inconvenience.
The refund has been processed and it will be mailed to the address given at the time of purchase.
Regards,
Customer Resolutions Team
IndianEagle

Dear [redacted], As we informed you earlier at the time of booking that we do not deal with Visa’s. We are just a Travel Agents. We can only help you to get the ticket issued based on your agreement. Even in your case too we have informed you to check with Embassy as we do not have any information about the visa. And to reschedule the ticket we need to interact with Airlines and then offer you the New Flight details along with Change Fee and Fare Difference as per your new dates. We have no control on you’re the fares. Please understand as we have only right to issue the ticket as offered by Airlines.
 
We apologies for the inconveniences caused !
  Thank you,

Just like they have promised. I got the best deal with excellent service! On my return journey at the airport, airline couldn't find one of the segment {HYD to Dubai} in their system due to internal error. Thanks to Indian Eagle's agent Gary who was on line with the airline for hours convincing them that the itinerary actually exists...he sent several internal screen shots of my actual itinerary from the time of my booking to airline personal etc. Finally, the airline agreed that it is their internal system fault and they have let me board the flight. I can't thank Indian Eagle enough for their support and willingness to roll the sleeves and work with me in resolving the problem. I will always use their services and I will also recommend Indian Eagle to my friends and relatives

Dear Team,
We understand the concern that customer has raised regards his cancellation and the refund process which involves two transaction. Step:1 Debiting the cancellation fee and Step:2 Crediting the refund to the customers account by the airlines in...

2-3 business week. This two step process for cancellation and refund of the ticket is the common industrial practices and IndianEagle follows the same process. We have once again reconfirmed with the Airlines about the refund status and we see that the refund has already been processed on 23rd Oct'15  and the amount should reflect in the customers account in the next few days.We have been continuously following up with th airlines to ensure that the refund is processed as per expected time lines, so that the customer gets his refund at the earliest.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]