SharkNinja

Mr***,We are very sorry to hear that you have had this experience with your *** *** *** as customer experience is extremely important to usSeeing as the troubleshooting over the phone was not successful we did offer to replace the damaged brew basket for you at no chargeUnfortunately,
this did not resolve the issueAt this time we will request that you return the product to our facilities for repair or replacement under your warrantyWe have attached the terms of your warranty for your reviewThis information is included in your owner's manual and came in the box with your *** *** ***As a onetime exception and in an effort to resolve this matter for you we would like to offer to cover the shipping both waysPlease contact our customer service team at your earliest convenience so that we may process this for you and make arrangements to email you the *** prepaid return labelOur team is standing by ready to assist you, Monday-Friday, 8am-10pm EST & Saturday-Sunday, 9am-6pm ESTPlease call *** Regards,*** on behalf ofSharkNinEscalations Team

Mr***,We are sorry to hear that you are dissatisfied with the delay with your refundUnfortunately, due to circumstances that were out of our control with your credit card being expired we were obligated to issue the refund via checkThe check was processed for you on 10/28/We ask
that you allow 4-weeks to receive the check in the mail to the address listed on fileShould you have any questions or concerns please do not hesitate to contact us directly for immediate assistance.We can be reached by phone at ###-###-#### Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST.Best Regards,Aimee on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have installed the battery and it still doesn't work, doesn't even make a sound. I had the vac barely months and used it or times a week. I am definitely not satisfied with the service I have been offered in response to my complaint. The company should batheir year warranty that was included in the box, even though they told me they won't honor it due to it being purchased from ***
Regards,
*** ***

Revdex.com:i have attached the receipt.
Regards,
*** ***

Good Day Ms***,We are sorry to hear about your negative experience and apologize for any inconvenience this may have caused you.Our records indicate that you new GIIron shipped out to you on 04/24/and is expected to arrive via *** ground by end of day on 04/29/Your ***
tracking number is ***You would have received a shipment confirmation email to ***We sincerely hope that this resolves the matter to your satisfaction and that you enjoy your new Shark Iron!Best Regards,*** on behalf ofSharkninEscalations Team

Mr***,Our apologies for any misunderstanding related to the warranty options providedOur records do not reflect any offer to replace the vacuum prior to its returnShould you have any questions please do not hesitate to contact us directlyWe will be happy to review the warranty options with you again.Regards,SharkNinEscalations Team***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Again, you are not reading my complaint I mentioned in the complaint that I contacted two of your representatives and they were not helpful which is what prompted me to contact the Revdex.com.]
Regards,
*** ***

Good Day Mr***, We are sorry to hear that you are dissatisfied with our responseWe, are proud to offer our consumers best in class warranties on their SharkNinproductsWe provide detailed information regarding the product warranty in the box with the productIf you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directlyWe can be reached at 1-***, Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf of SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Good Day Mr***,We are very sorry to hear that you have had a negative experience with your Ninblender as customer experience is extremely important to us here at SharkNinja.Upon further review of your file we can confirm that this matter had been resolved when speaking with a member of
our escalation team last weekWe had offered to have your product returned for replacement with an upgraded modelWe left you a detailed voicemail message on Thursday, July 13th asking that you contact usWe will ask that you return our call at your earliest convenience so that we may process this for you.We can be reached Monday-Friday, 8:30am-5pm EST at 1-***. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***,We are sorry to hear that your have had a negative experience as customer experience is important to us.Upon further review of your file we can confirm that we had honored our offer and had applied the 20% discount to your orderWhen an order is set up as a multi-pay we process
the discount to the final paymentsI have attached the document which shows the rebate, for your records.If you should have any questions or concerns, please do not hesitate to contact me directly. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.We still have not received itemsI know you said they were shippedThat may be soBut we didn't get them yet!*** ***
Regards,
*** ***

Good Day Mr***,We are sorry to hear that you remain dissatisfied with the level of service provided regarding your issue.Our records indicate that the last time we spoke with you was back in We do not have any record of you calling in since thenThe option available at this time is for one of our customer support agents to reach out by phoneIt is best that we review the situation with you over the phone and attempt to assist.If you change your mind and wish to discuss the matter further please let us know. Best Regards,*** on behalf ofSharkNinEscalations Team

Mrs***,We are sorry to hear that you are dissatisfied with your warranty optionsI have attached the warranty agreement for your review which is also located at the back of your owner's manual that came in the box with your *** Shark Navigator Professional vacuumIn the event that we can not
troubleshoot and resolve the issue over the phone you will be asked to ship the vacuum to us for repair or replacement under your warrantyThe repair or replacement of the vacuum is at no charge as described in the attachedThe shipping to and from our facility is not included in your warrantyUpon review of your file we can confirm that when you had refused to send the vacuum in for repair under your warranty we had offered you our express replacement program as an alternativeThis will allow for a new vacuum to be shipped out to you, no questions asked and no need to return your original vacuumThis is offered at $which is a fraction of the retail pricePlease feel free to contact us with any questions you may have.Regards,Shark|NinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, please
Regards,
*** ***

Mr***,As previously explained, we can not automate billing in installments to a debit cardWe will continue to bill the *** card already on file unless a credit card is provided to replace itOtherwise, you are asked to call in prior to each of the remaining payments are due to have the amount applied to a debit card to avoid the charge processing to the *** card.Should you have any further questions or concerns regarding the billing of this order please do not hesitate to contact us directly.Regards,SharkNinEscalations Team

Good day Ms***,We are sorry to hear that you are dissatisfied with your vacuum purchase as customer experience is our highest priority.Upon further review of your file, we noticed that several voicemail messages have been left for you (1/25/& 2/09/18) in an effort to
resolve the matterUnfortunately, our calls have not been returnedWe have two options for resolve in this case1- We make a one time exception and have you return the product in question for a refundDespite of the fact that the purchase was made almost year ago(5/3/17) or 2- If you wish to keep the product we can offer you a 20% discount on the purchase price($89.91)SharkNinhas gone above and beyond in working with you via phone and on social media in an effort to resolve the matter to your satisfactionOur offers will remain on the table should you change your mindPlease contact us at 1-*** Monday-Friday, 9am-5pm EST. Best Regards,*** on behalf ofSharkNinescalations team

Good Day Mrs***, We are sorry to hear that you have had this experience with your Shark vacuum, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum, purchased on or around
December 23rd, includes a year limited warrantyWe have attached a copy of the warranty for your recordsPlease review page for detailed information regarding the warranty terms(attached) Under standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know Best Regards, *** on behalf of SharkNinEscalations Team

Ms***,We are sorry to hear that you have had this experience with your *** product or servicesThank you for taking the time to speak with us todayWe are happy to hear that you have received your replacement HV*** Rocket vacuum and apologize for
any inconvenience this delay may have caused you.Should you have any questions please do not hesitate to contact us.Regards,*** ***Euro-Pro Escalations Team###-###-####

Good Day Mr***,As previously mentioned, while we do provide an estimated shipping timeline of 3-business days it is possible, in certain cases, that the order may arrive outside of that timeline. Our records indicate the order was placed on 2/8/and was delivered to your door on 2/16/Tracking number ***If you wish to return these items for a refund (less shipping) please advise our contact center so that we can process the refund once receivedShipping is a third party charge and is non refundable. Best Regards,*** on behalf ofSharkNinEscalations Team