SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Good Day Ms***,We are very sorry to hear that you have had a negative experience as customer experience is extremely important to us here at SharkNinja.Upon further review of your file we see that on two occasions (09/22/& 09/24/2016) we have attempted to reach out to you by phone to
offer further assistance with your replacement partPlease call us at your earliest convenience with your NinBlender available and we will assist you in determining the correct part for replacementWe can be reached at ***, Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm ESTPlease provide customer reference number ***.We look forward to speaking with you. Best Regards,*** on behalf of SharkNinEscalations Team

Ms***,As previously mentioned, we show that a supervisor has attempted to reach you on 01/& 01/On both occasions a voice mail message was left for you with their contact detailsOur records indicate that we tried to troubleshoot the issue over the phone and when we were unable to resolve the loss of suction we offered for you to send the vacuum in for repair or replacement under your warrantyPlease review the terms of your warranty in your owner's manual that came in the box with the unitIf you are not willing to return your vacuum for servicing we can offer you our express replacement program where you are offered a new vacuum at a discounted rateThis option comes with a day warranty and the sale is finalPlease feel free to contact us directly for further assistance.Regards,SharkNinEscalations Team

Ms***,We are sorry to hear that you have had a negative experience as consumer experience is extremely important to usUpon further review of your file we were able to confirm that this order was returned and received on 03/23/2016.We have canceled the order and all future paymentsWe have
processed your full refund in the amount of $Please allow 3-business days for the refund to reflect on your credit card statementWe apologize for the delay and any inconvenience this may have caused youIf you should have any questions or concerns please do not hesitate to contact us directly. Regards,SharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I have called since then !

Mr***,We are sorry to hear that you have had this experience with your *** *** *** *** *** *** as customer experience is extremely important to us at SharkNinjaIf your vacuum is not working we would like to arrange for you to return the item to us for replacementWe are happy
to offer you a *** prepaid return label to cover the cost of shipping the product back to usIn turn, we would like to offer you a new replacement *** *** *** *** *** *** at no cost to youWe have documented this offer in your filePlease contact us by phone at *** and a representative will process this for you.We appreciate your business and look forward to speaking with you. Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are very sorry to hear that you have had this experience with SharkWe take these matter very seriously and gaurentee that we will review the matter in detail to assure that all areas of opportunity are addressed in a timely matterTo address your desired resolve, I can confirm that
we did offer a new NV650 Shark Rotator Powered Lift Away Vacuum on 05/18/and that it shipped via *** ground on 05/19/Your tracking number is ***The tracking update shows that it was delivered on 05/20/Please confirm it has been receivedIf for any reason the vacuum has not arrived please contact me directly for immediate assistanceAgain, we would like to sincerely apologize for the experience and any inconvenience this may have caused you.Regards,*** ***Euro-Pro Escalations Team###-###-####

*** ***,We are sorry to hear that you are dissatisfied with your *** *** *** *** *** ***As discussed by phone today, Shark offers a day risk free trial with all direct ordersThis gives consumers the opportunity to try the product in home and if you are not satisfied with
the product it can be returned within that days for a refund less shippingWe understand that your situation did not allow for you to try the product within the allotted time frame.We would like to make a one time exception and offer a *** pre-paid return label for return of your order for a full refundYou will receive the *** label by mail in a few daysPlease use that to return the order to usOnce received we will process your refund directly to your credit cardWe ask that you allow 3-business days from that processing date.If you should have any questions regarding this process please do not hesitate to contact me directly.Best Regards,*** ***Euro-Pro Escalations Team###-###-####

Ms***,In an effort to resolve the matter we have canceled the order and processed the refund to your credit card on filePlease allow 3-business days for the refund to processIn the future we ask that you contact SharkNindirectly to advise us of your intention to return an order, prior to doing soThis will allow us to provide you with the appropriate information to return the order and prevent the product form getting lostIf you should have any further questions please do not hesitate to reach out to us by phone at ***Regards,SharkNinEscalations Team

Ms.***,
Our records indicate that your order was received back on 11/I have confirmation that we have processed the refund in the amount of $directly to your credit cardYou should see that reflect shortly
If you have any questions or concerns please do not hesitate to contact me
Regards,
*** ***
Euro-Pro Escalations Team
*** x.***

Good Day Mr***,We are sorry to hear that you have had a negative experience as customer experience is our highest priorityWe will reach out to you by phone shortly to review all options available to you for resolvePlease note we will require you to have the vacuum available so that we can
capture all necessary information and do the appropriate troubleshooting over the phoneWe do not simply replace the vacuum without understanding the issue and first trying to resolve.For additional information regarding your warranty terms please review your owners manual received with the product.Regards,*** on behalf ofSharkNinEscalations Team

Ms***,We are very sorry to hear that you are dissatisfied with your Shark product or servicesThe potentially-affected vacuum cleaners have a part in the wand that can break, potentially leading to a risk of electric shock undercertain circumstancesIt is for that reason we have voluntarily
set up this recall process for our consumersWe will send you a free prepaid return kit in order to process the replacement wandThere is no need to wait for us to send you a bagIf you prefer, simply package the recalled wand in your own large bag that can accommodate the wand By using your own bag you can save 3-businessdays in this processSeal the bag and affix the prepaid label that we will email you. Then drop off the package at a FedEx locationThe new wand will be delivered to you in 3-business daysWe sincerely apologize for any inconvenience this may cause you.Should you have any questions or concerns we have a team of agents standing by to assist you in this processplease give us a call at ###-###-####.Regards,Euro-Pro Escalations Team

Good Day Mr***, We are sorry to hear that you have had this experience with your Shark Rotator vacuum, as customer experience is our highest priorityWe, at SharkNinare proud to offer our consumers best in class warranties on their SharkNinproductsYour Shark vacuum, purchased on or
around 12/12/comes with a year limited warrantyWe have attached a copy of the owners manual for your recordsPlease review page for additional information regarding your warranty termsUnder standard warranty practice, in the event SharkNincan not resolve the matter over the phone, we will offer a return of your product at our cost for repair or replacement at no charge to youWe simply ask that you pay $plus tax for return shippingThis is a third party charge and is non refundableThis information is available in your owner's manual that arrives inside the box with the product(attached) Best Regards, Aimee on behalf of SharkNinEscalations Team

Mr***,We are sorry to hear that you have had this experience with your orderWe will certainly look into this matter.In the meantime, we can confirm that the new order was placed on 11/17/as discussed with our customer care representativeThe order shipped out on 11/21/and is
expected to arrive by end of day on 11/26/The *** tracking number is ***If you require additional assistance please do not hesitate to contact us directly. Best Regards,*** on behalf ofSharkNinEscalations Team

Good Day Ms***,We are very sorry to hear that you had a negative experience placing your order for the AuNutri NinBlender as customer experience is extremely important to us here at SharkNinja.Please note, offers will vary depending on the purchase sourceFor example, you may find the
price and available accessories will change slightly depending on where you chose to purchase the product(Retailer, our website or infomercial)If we can be of further assistance please do not hesitate to contact us directlyBest Regards,*** on behalf of SharkNinEscalations Team

Good Day Mr***,We are sorry to hear that you are dissatisfied with your experience as customer experience is our priority at SharkNinjaOur records indicate that we had emailed your order confirmation on 04/17/which included your payment scheduleThis order (***) was set to bill in payment installments of $Our records also indicate that your 09/14/& 10/14/payments did not processWe had advised you of the missed payments via email, the same email address provided at the time of the order(attached)We will ask that you contact us at your earliest convenience to arrange for payment of the $We can be reached at 1-*** Monday-Friday, 8am-10pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Ms.***,
I understand that this is a lot of information to take inI had attached your V.I.P service guarantee & year limited warranty terms for your reviewI am attempting to explain to you that your 5yr limited warranty does not "go away" because you had a vacuum replacedYour year limited warranty as shown in your owner's manual still applies regardless of any additional service options purchasedYour year limited warranty covers you until April 13th It may be easier for you to understand if you look at the two as seperate service agreementsThe V.I.P service does not take place or over ride your 5yr limited warranty it is an additional service with it's own perksYou took advantage of the no charge replacement (no S&H charges)All this means is we can not issue another not charge replacement (no S&H charges) for yearsIf something goes wrong with the vacuum and you need servicing years from now we will still repair or replace the vacuum under your standard year limited warranty agreement(Terms are in your owner's manual)
I hope that I have done a better job of explaining this for youIf you have any questions please do not hesitate to contact me directly by phone as it may be easier to explain over the phone
Regards,
*** ***
Euro-Pro Escalations Team
*** x.***

Good Day Ms***,We are sorry to hear that you have had a negative experience as customer experience is important to us here at SharkNinja.Unfortunately, It is not clear to us what concerns you have with your Shark or NinproductIn addition, we were unable to locate a file in our database
with the information provided hereHave you contacted SharkNindirectly regarding this? We would be happy to assist.Please contact us by phone at your earliest convenience at 1-***800-798-7398, Monday-Friday, 8am-10pm EST and Saturday-Sunday, 9am-6pm EST. Best Regards,*** on behalf ofSharkNinEscalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***