SharkNinja

Good Day Ms. [redacted],We are sorry to hear that you have had a negative experience with Shark and that the replacement floor nozzle did not resolve the matter for you.We have made an exception and requested that a credit in the amount of $8.59 be applied to your credit card. This will refund...

the shipping charge for the floor nozzle. We will also be reaching out to you by phone today to offer additional assistance regarding your Shark vacuum.We look forward to working with you and resolving this matter to your satisfaction while honoring your warranty terms. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark product and services. Our records show that the replacement hose had shipped on 05/08/2015 and was delivered to your address on 05/14/2015 via FedEx ground. The tracking number is [redacted]. We sincerly...

appologize for the delay and any inconvience this may have caused you. If for any reason you have not received the part, please let us know.Regards,Euro-Pro Escalations###-###-####

Good Day Ms. [redacted],We are sorry to hear that you've had a negative experience as customer experience is extremely important to us.Our records show that you were contacted by a member of our escalations team to arrange for payment of $30.90, which was processed to your credit card on 03/01/2017....

Should you require additional assistance please do not hesitate to contact us directly. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],We will ship you the filters you require to the address on file. Please allow 3-5 business days. Regards,[redacted] on behalf ofSharkNinja escalations team.

Mr. [redacted],Again, we are sorry to hear that you have had this experience with your carpet. Our records indicate that you had contacted Shark directly regarding this issue last year on November 11th 2015. At that time we had explained our claim process and asked that you return of the vacuum in question.To date, you have not followed up with our claims department directly to advise that you now wish to proceed with a claim. Review of your claim is contingent on the unit being returned to our inspection facility for a detailed failure analysis and inspection. Our claims department will provide a prepaid label for return shipment at no cost to you. A prepaid label and shipping instructions can be forwarded to you via email. As previously discussed, we also require the completed claim review request form along with photographs of the alleged damage, two estimates for repair and a valid sales receipt for the vacuum.If you have changed your mind and wish to move forward with a claim please feel free to contact us directly for additional information. Our claims department can be reached by phone at [redacted]. We will be happy to send you the claim review request form and start the claim process. Regards,SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience. Customer experience is extremely important to us here at SharkNinja. We would be happy to assist in any way that we can. Upon further review we have found multiple orders with your billing information. Is it possible...

that you have placed multiple orders in the past and had them ship to someone else? We also noticed that you were using the email address [email protected]. This does not appear to be a valid email address. Can you please confirm what it is you were attempting to order on our website in this recent case? We will do our best to accommodate you.Please feel free to contact us directly with any questions or concerns you may have regarding your orders.Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
 I have read the response and it is ridiculous. I want to return to the product for a refund and they are refusing.  This is ridiculous in this day and age and all they say is that they will replace it for a 20$ fee. I do not want this. I want my money back and they can keep the defective product. Why can you not help me with this? The response is always that there is a warranty that will repair or replace. I say buyer beware of this fradulent company who states it will work well but if not you cannot return the product. All I want is my money back.What a scam
Regards,
[redacted]

Mr. [redacted],We are sorry to hear that you have had a negative experience with your order. Please refer to your bank with any concerns you may have regarding any discrepancies with your credit card. As for your Shark order, we can not process a multi pay order to a debit card. If it is your wish to...

have the order bill in multiple payments you are required to provide a credit card. Otherwise, we can process the balance owed as one final payment to a credit card. For immediate assistance with this order please contact us directly to review the options available to you. We can be reached at [redacted].  Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I Reject the company respond and do not care to follow any suggestion or answer that Do Not Address the reasons for my complaint: 1. The products (2 irons) have the exact same defect. Why should I as the consumer/ consumer be responsible for what is clearly defect in the quality of the product, furthermore the defects should be considered life threatening and require an immediate recall.  The aforementioned irons both have defects with the switch and controlling mechanism adjusting the settings and temperature controls. If the irons are not recall the very real potential for fire exist  I would not want to purpose any more products from this company and would encourage others I know not to purchase products either.  The lack of responsibility and accountability in response to my Revdex.com complaint says a lot about the  company lack of concern about its product or safety to users. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 This is the same type of message that I received the last time and it does not satisfy my desire to solve this claim. I would like for the company to do more to get this done. I am growing tired of the lack of urgency and response in association with my claim.
Regards,
[redacted]

Good Day Mr. [redacted],We are sorry to hear that you have had a negative experience as customer experience is our highest priority.We will have someone reach out to you by phone today to review options for resolve. Our contact center is available Monday-Friday, 9am-9pm EST and Saturdays, 9am-6pm EST at...

1-[redacted]. Otherwise, you can purchase the replacement blade disc directly on our website, using our self serve option. We offer the replacement for $14.95 plus tax and shipping. Please visit www.ninjakitchen.com.Regards,[redacted] on behalf ofSharkNinja Escalations Team

Ms. [redacted],We are sorry to hear that you have had this experience with your Shark Steam Mop as customer experience is extremely import to us. Due to the description of the loss of steam, It sounds as though the mop head may have become blocked due to a potential calcium build up. While we do...

recommend soaking the plastic mop head in a water and vinegar solution we certainly do not recommend adding vinegar to the water reservoir and this may damage the product. All nessecary use and care instructions are in the owner's guide which comes in the box with the Shark Steam Mop. It is important to read through this information to be sure you will use the product safely. In an effort to resolve this matter for you we would like to make an exception and offer to replace the product for you at no charge as a goodwill gesture. We will ask that you return your steam mop to us as well. We left you a detailed voice mail message this morning. Please contact us by phone at your earliest convenience so that we can make the necessary arrangements. We are available by phone Monday-Saturday, 9am-6pm Eastern at [redacted]. Regards,[redacted] on behalf ofSharkNinja

Ms. [redacted],We are sorry to hear that you have had a negative experience with your Shark replacement as consumer experience is extremely important to us. Upon further review of your file we can confirm that the new replacement [redacted] had shipped on 05/06/2016. The [redacted]...

tracking number is [redacted] as is expected to be delivered by end of day on 05/12/2016.We sincerely apologize for the delay any any inconvenience this may have caused you. If you should have any questions please do not hesitate to contact us directly. Regards,SharkNinja Escalations Team

Good day Ms. [redacted],We are sorry to hear that you have had this experience with your Ninja Coffee Bar Carafe as customer experience is our highest priority.If you wish to purchase a replacement carafe you may do so by following the link...

below.[redacted]Otherwise, feel free to contact us should you have any questions related to your Ninja Coffee Bar. We can be reached by phone at 1-[redacted], Monday-Friday, 8am-10pm EST and Saturdays, 9am-6pm. Best Regards,[redacted] on behalf ofSharkNinja Escalations Team

Mr. [redacted],We are sorry to hear that you have had a negative experience with your [redacted] product & services. Should you require additional information and would like to take us up on our offer please do not hesitate to contact us directly.We look forward to working with you to resolve this matter.Regards,Euro-Pro Escalations Team###-###-####

I want to return the vacuum which is wanted to do to begin with. Shark has gone in circles from the beginning. I do not believe that I will get a refund if I pay more money to have my account hold removed. You will simply say it is past the return date once you have my money. This is the run around that I have been given from the beginning. What will happen to tif I ship it back at my own expense? Your response us not acceptable or reasonable or good customer service. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]