SharkNinja

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response, if seen through to the promised result, does satisfy my issues and/or concerns in reference to complaint #[redacted]. I will be satisfied, and consider this issue resolved upon the completion of the promised solution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
I returned your call but your mail box isfull. This is the 2nd time I reported this, nobody could bother to answer the first. I am s I re you went on your website and fixed the error, however I do have a screen shot of it listed on your page for $9.99. I also have a screen shot of it in my cart at $9.99. Therefore that proves you made changes. I need to order 2 sets at the $9.99 price, as it was listed at the time of purchase of tge vacuum cleaner. I think it is pretty shady you advertise 1 price but when the person hoes to check out you change the price hoping it isn't noticeable.  I will be sure to tell people that.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The issue still hasn't been resolved as the product was ordered over a month ago. Nothing was stated that it was on back order until I logged in and noticed it said that it was on back order.  Also when will it be shipped? Also I am still waiting on a reply from ticket number 21703. Email said 24 hours and it has been over 72 hours. 
Regards,
[redacted]

I received a voicemail from [redacted] from Euro-pro...

on Friday, March 27th. I called her back within 10 minutes & she didn't answer so I left her a message. I have tired to call everyday since Friday & now her voicemail is full so I can't leave a message. What do I do now?

Mrs. [redacted],We have reviewed the details of this case and can confirm that the agent had in fact advised you verbally that this was your "final sale price". It is for that reason that we can not authorize a return of the product for a refund. Should you have any questions or concerns please do not hesitate to contact us directly. Our decision is final and we consider this matter closed.Regards,SharkNinja Escalations Team[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Due to your company's incompetence I was forced to pay a $3.95 'convenience fee' to your collection agency in order to complete this transaction instead of your service group charging my credit card like they should have in the first place. By my reckoning, I am owed $3.95 from Shark.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Ms. [redacted], We are sorry to hear that you have had this experience with your Shark Vacuum as customer experience is our highest priority. We, at SharkNinja are proud to offer consumers best in class warranties on their SharkNinja products. Your Sonic Duo Carpet Wood & Hard Floor...

Cleaner, purchased on or around 10/01/15, comes with a 5 year limited warranty. We have attached a copy of the owners manual for your records. Please review page 15 for warranty terms. Under standard warranty practice, in the event a SharkNinja can not resolve the matter over the phone we will offer a return for repair or replacement. We do ask that you pay $19.95 plus tax for shipping. This information is listed in your owner's manual that came inside the box with the product. (attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to contact us directly.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I gave the business 3 opportunities to provide me with options:  Discussions with 2 different customer service reps and a request to escalate my concern with a manager.  (I was told that no manager was working during call center hours.  Either that's a lie, which negatively reflects on Shark Ninja, or it's a risk and unwise situation from a safety and management standpoint.)  If there are good options from the customer's standpoint, they should have been offered to me when I called the customer support line.  I told the call center reps that I don't have time to jump through a bunch of packaging hoops, traipse around town to ship a defective machine back, wait weeks to receive reconditioned machine and pay 25% of the cost of a brand new unit to exercise the warranty.  Instead, I found a solution that required far less time, effort and expense.    ds,
[redacted]

Good Day Mr. [redacted],We are sorry to hear that you are dissatisfied with your experience as customer experience is our highest priority.Our records indicate that we have tried to reach you by phone on 10/19/2017 to offer additional assistance. We left a detailed voice mail message with our direct...

contact information. We would ask that you contact us at your earliest convenience. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Regards,[redacted] on behalf ofSharkNinja Escalations Team

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Mr. [redacted],We are sorry to hear that you are having a negative experience with your Shark Vacuum as customer experience is important to us here at SharkNinja.We have not been successful with locating you in our customer database. Have you contact us directly regarding your concerns with...

your vacuum? If so, what is the phone number and name you used at the time? Did you go through appropriate troubleshooting with our team to determine the reason the vacuum is not functioning correctly? Where and when was your vacuum purchased? Please reach out to our customer care team for immediate assistance. We can be reached Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Can I please have the contact information. If my billing information didn't match why didn't it reject when I placed my order. The only thing I could think of is I miss typed my zipcode. Also having the agent tell me I cannot rectify this issue and fix my order or even allowing me to place another order makes no sense. I understand its for both our protections, but not being able to fix a simple mistake and how rudely your customer service team was to me is unacceptable.
Regards,
[redacted]

Good Day Ms. [redacted],We are sorry to hear that you are dissatisfied with your warranty as SharkNinja offers best in class warranties on our products.We have been unable to locate your file in our database with the information you provided here. Did you contact SharkNinja directly regarding your Ninja...

Blender? We would be happy to review your options with you over the phone. We have also attached the warranty terms for your records. This information is located in the owner's guide which you received in the box with your product. The warranty terms are also located on our website.Should you require additional assistance please do not hesitate to contact us directly at [redacted] Best Regards,Aimee on behalf ofSharkNinja Escalations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received a replacement vacuum and am satisfied.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I did not receive a model of equal value.  It is much lower quality.  EX;  The cord id much shorter, the hose is much shorter and doesnt reach like the old one did, I used to have a one push button to empty the filter, now there are two latches that need two hands to empty, the dirt does not asily fall out,there is a larger center that causes all the dirt and dog hair to clump towards the top of the filter needing pulled out by hand to empty, there is a larger bulky handle on the repacement that causes the vaccuum to CONSTANTLY fall over, its top heavy..The dirt filter is larger and bulky and bangs into furniture as I try to go around.  The model I had was sleek in design and of much better quality.  I was given a lower quality model and it is not acceptable.  I was told the "same" model nv22 was not available...I see [redacted] has it!...it sells for over $50 more than the low quality model I received.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have done my homework and have searched the internet for a [redacted],it appears that many stores claim to sell them but noone has one in stock.  Since both vaccuums were sent to me to keep, (please review the phone calls) I have decided to sell the new one and purchase from another company.  I will however return the one I have been using to you, I dont like it and I dont want it.  If you send a prepaid label I will box it up and return.  I am truly diappointed in [redacted],I have three friends who purchased from [redacted] since I had given you such high praise.  I hope they dont have the same experience.
Regards,
[redacted]

Good Day Mr. [redacted],Again, we are sorry to hear that you are having a negative experience with your Shark Vacuum.We are happy to help. Please reach out to our customer care team so that we can determine the potential cause of the vacuum not functioning correctly. We will need to document the symptoms in order to offer the appropriate resolve. In the event we can not resolve the matter of the phone we can offer you several warranty options.Please reach out to our customer care team for immediate assistance. We can be reached at 1-[redacted], Monday-Friday, 8am-10pm EST or Saturday-Sunday, 9am-6pm EST. Best Regards,[redacted] on behalf of SharkNinja Escalations Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day Mr. [redacted], We are sorry to hear that you have had this experience with your Ninja Coffee Bar, as customer experience is our highest priority. We, at SharkNinja are proud to offer our consumers best in class warranties on their SharkNinja products. Your Ninja Coffee Bar, purchased on or...

around July 2016 comes with a 1 year limited warranty. We have attached a copy of thewarranty for your records. Please review your warranty terms. Under standard warranty practice, in the event SharkNinja can not resolve the matter over the phone, we will offer a return of your product for repair or replacement at no charge to you. We simply ask that you pay $19.95 plus tax for return shipping. This is a third party charge and is non refundable. This information is available in your owner's manual that arrives inside the box with the product. (attached) If you should have any questions or concerns regarding your warranty terms, please do not hesitate to let us know.   Best Regards, [redacted] on behalf of SharkNinja Escalations Team