Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885Wilmington, DE 19899-8885   August 18, 2015    [redacted]
[redacted]
[redacted]   RE:          Best Western MasterCard account...

ending 7794                [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
June 17, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
 
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RE:         Princess Rewards Visa account ending 3647
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 14, 2016
 
 
 
[redacted]
[redacted]
[redacted]
    
 
RE:     AAdvantage Aviator Red MasterCard account ending 5275
          
[redacted] 
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. ET.
 
Sincerely,
 
[redacted]
[redacted]
*
*
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They made absolutely zero attempt to help resolve the matter.  On top of that, the represenative that contacted me the final time was absolutely rude as well as condescending.
??Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Barclays Sans"'> 
 
September 27, 2016
 
 
 
[redacted]
 
 
RE:          Barclaycard Arrival MasterCard account ending in 2877
               
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
I have received a letter from Barclay stating they have no record of my calling, which I find "convenient" that they don't keep records of their correspondence; since I also received a phone call from them when I called them the 3rd time to remove my name. Seems strange that they had the phone reference from that call, but now since I contacted the Revdex.com they don't show any correspondence. They have said they will remove my name, but may take 60 days. As long as they hold to that, I am satisfied; as that was my goal. Thank you!

P.O. Box 8885Wilmington, DE 19899-8885   March 4, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:       Barclaycard...

Rewards MasterCard account ending 0174           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,
[redacted] [redacted]
[redacted]
 
 
[redacted]       [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   December 29, 2014   [redacted]      RE:     Priceline Visa account ending in...

1521           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely, [redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
April 4, 2014
 
 
 
[redacted]
[redacted]
[redacted]5
 
 
Re:  Barclaycard Financing Visa Card...

account ending in 9777
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on April 4, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885October 30, 2015
[redacted]RE:          NFL Extra Points Program Visa account ending in 1877[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   May 8, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:       AAdvantage Aviator MasterCard...

account ending 5055           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]       [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   April 21, 2015   [redacted]      RE:     Upromise MasterCard account ending in...

9585           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   October 9, 2015   [redacted]
[redacted]  RE:          Barclaycard Arrival MasterCard...

account ending 2175 [redacted]  Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and from what I see in the response it is just saying they've concluded the investigation. I have received calls from [redacted] & have returned them. Unfortunately it is very hard for me to have a phone convo when I work the same time as they do. I often have to call back. So at this time I reject the response because  I haven't heard or received any details on how my issue will be solved. I would like to continue the investigation until I am able to speak with a representative and we discuss the matter at hand in detail. The responses I have received via Revdex.com seem general & doesn't specifically state what/how they've resolved the matter. I simply am requesting a letter to be mailed to me or my credit bureau do the poor handling of the matter. If you would like to speak with me regarding the matter and I am unavailable by phone, then please correspond via email or in another matter as opposed to closing it altogether. I did file the claim & do intend on having it resolved so a little understanding on that aspect would be appreciated.  My issue at this time is still unresolved and I am writing this to inform that I would like to continue until I can speak with someone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received another email from them to call and talk about cancelling my service. I already did that and was on the phone for 20 minutes with them. I think they are stalling for time so they can charge my account again. I really don't know what part of cancel my account and refund my money they don't understand. I have called them sent them emails and you have helped me with this.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Complaint Type:
Customer Service Issues
select
Problem:
I have been trying to clear this issue up for the past 6 months. its very hard for me to pay my balance down when the same company is allowed to continue to take money off of my card for things I did not authorize .
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
please fix problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not in any way address my complaint and I would not like the issue closed. 
Regards,

P.O. Box 8885Wilmington, DE 19899-8885   February 10, 2015   [redacted]  RE:          Carnival MasterCard...

account ending 2861 [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.  Sincerely,

P.O. Box 8885Wilmington, DE 19899-8885November 19, 2015[redacted]RE:     Barclaycard Rewards MasterCard account ending in 2464[redacted]Thank you for...

your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
September 4, 2015 
 
 
 
[redacted]
 
 
RE:          AAdvantage Aviator Red MasterCard account ending 9661
 
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted], ext. [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.
 
Sincerely,
[redacted]
 
 
[redacted]         [redacted]