Sharks Success Marketing Enterprises, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However they should be investigated that they are not following policies and we shouldn't have to contactthe Revdex.com to get what was in policy.
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
August 19, 2014
 
 
 
[redacted]
 
 
RE:       US Airways MasterCard account ending 2130
 
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

June 15, 2015   [redacted]
[redacted]
[redacted]  RE:          Barclaycard Financing Visa account ending...

4081                [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885December 18, 2015[redacted]
[redacted]
[redacted]RE:     Barclaycard Financing Visa account ending in 2501[redacted]  Thank you...

for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]
[redacted]
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885   January 12, 2015   [redacted]      RE:     Sears Select account ending in...

7202           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a call from a "[redacted]" at the Dispute Dept. and she offered me $100.00 as a settlement, stating it was because 1) I still had the wig and 2) I have not provided a second opinion from a merchant.  1)  The wig cannot be returned.  It was an exchange and merchant policy is that you get only one exchange.  That is why I filed a dispute with Barclays when the wig was the wrong color, I NEVER received the second wig I ordered and I had no recourse.  Merchant also forged a shipping invoice to make it appear as if he mailed and I received the second wig, when in reality he used the tracking number from my initial order back in 10/14.  I have attached the fraudulent shipping invoice and the USPS shipping receipt, showing I received it in 10/14.  When I explained this to [redacted], she just blew me off as if it wasn't important and pertinent to the case.   Irregardless of any color issue, the fact that he forged a shipping receipt to get paid should nullify any of his rights.  He is a thief.2)  Re: merchant second opinion letter - the closest few wig stores are almost an hour away.  I am legally disabled.  If I could drive there and shop, why would I order online from my own home?  The owners of the stores do not speak english well and I doubt very highly that they would give me a letter.  How do we know they sell or are familiar with colors that are sold online?  Also, I am sure they will want to be paid for this letter, so I am supposed to lay out even more money (The return cost for the initial defective and incorrectly described wig was $18.00) and still have no guarantee that I will win this dispute.  It's ridiculous.  I sent in documentation that explains the difference in the colors.  I sent in 2 emails where merchant is unsure if one or two wigs were sent...That is why he forged the shipping invoice, to get paid for a wig he did not mail.  [redacted] argued with me over the word "fraud" - she said he did not commit fraud - I had to read her the meaning of fraud - "In law, fraud is deliberate deception to secure unfair or unlawful gain" - "A copy of something that is meant to look like the real thing in order to trick people".  After explaining this to [redacted], I asked if she could go online and in minutes she could copy of something that is meant to look like the real thing in order to trick peopleuld see the difference in the colors and that I did indeed receive the wrong color (I sent Barclays the hangtag from the wig I did receive, which showed the color).  [redacted] told me "she was not willing to go online".  All Barclays has done is make copies, copies of my papers to the merchants, copies of the merchant and send to me.  I might as well be employed by them as I have been the one that has done ALL of the legwork.  I have asked for a Supervisor to call me 3 times since 3/25/15 and I get an answer that a "Specialist" is set to return my call.  It has been 5 days and still no call.  If the person handling my dispute had just LOOKED at the papers they would have seen the fraudulent shipping invoice and tracking information(Page 3 of merchant response, 2 shipping dates with one tracking number) and also another page he sent in which shows the color I ordered, on HIS own paperwork!  I have never seen such an incompetent, ineffective and poorly trained department in my entire life.  It's like they are on the merchants side for some reason, unless THEY themselves have to pay the money back to me - That's the way it seems.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did nothing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business will waive the fee for next year. 
Regards,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   June 12, 2015   [redacted]
[redacted]
[redacted]  [redacted]      RE:          AAdvantage Aviator MasterCard account ending 5055           [redacted]   Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885November 19, 2015[redacted]RE:          Barclaycard Arrival Plus MasterCard account ending in 3529
[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,

P.O. Box 8885
Wilmington,...

DE 19899-8885
 
 
 
December 31, 2015
 
 
*
[redacted]
    
 
RE:     Barclaycard Rewards MasterCard account ending in 0042
          
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.
 
Sincerely,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   October 16, 2014   [redacted]
[redacted]
[redacted]  Re:  Barclaycard Financing Visa Card account ending 9592 [redacted]...

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of the President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
April 14, 2014
 
 
 
[redacted]
   
 
RE:     ...

NFL Extra Points Program Visa Signature account ending in 3054
      
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The links on the message page on the Revdex.com web site are not active. As a result I was only able to see empty frame and was not able to read the messages that were intended for me. I would like to point out that I do not consider this matter closed for the simple reason that I have not received the written explanations regarding my credit denials. Although they were discussed on the phone and I was told they will be sent. I was told this before (when I filed my applications) and I have not received them yet. Normally I would not consider this a sticking point however by law I am entitled to these letter and I want them.

P.O. Box 8885Wilmington, DE 19899-8885November 9, 2015[redacted]
[redacted]RE:          AAdvantage Aviator Red MasterCard account ending 4150[redacted]Thank...

you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No confirmation of any change in status or remedy of damages.
Regards,
[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 28, 2014
 
 
 
[redacted]
 
 
RE:      ...

Barclaycard Financing Visa account ending 6154
           
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

P.O. Box 8885Wilmington, DE 19899-8885   May 7, 2015   [redacted]  RE:         Barclaycard Arrival MasterCard account ending...

in 5125 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,

P.O. Box 8885Wilmington, DE 19899-8885   August 18, 2015   [redacted]
[redacted]   Re:          Barclaycard Rewards...

MasterCard account ending in 7872 [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,  [redacted]
[redacted]
 
 
[redacted]         [redacted]