Shelor Motor Mile, Inc.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are multiple irregularities in the response from the business, in fact the response is full of outright liesThis strengthens my argument that this is a shady and dishonest businessThe car in question is registered to myself, [redacted] The check engine light has never been on since I have owned the vehicleThe secretary of the business, Shelor Motor Mile Subaru, gave verbal assurance that the mechanic could diagnose the cause of my car's engine failure and that Shelor Motor Mile would write a formal letter stating the nature of the cause of my engine's failure as second opinion for a court case that I have pendingWhen the business took the responsibility of diagnosing my car's troubles, they were well aware that they were giving a second opinion, and that the car had already been disassembled and inspected by another mechanic shopWhen I was told that my car was ready to be picked up, I was told that a second opinion could not be given as a written response, even though that was the only reason that they had my car in their possession for three weeksI was verbally told what the cause of the engine's failure was, but the business refused to give me the written statement that I commissioned them for, and for which they agreed to when they accepted the commissionI would have taken my business elsewhere and my car would have never been towed to Shelor Motor Mile if the secretary had not assured me that a formal written statement would be producedThe failure of this business to produce a formal written statement for which I paid quite a bit of money for, represents a clear breach of verbal contract, and I request full compensation.I have been deceived by this business, and they took more money that I could afford, and gave me nothing in returnThey are deceptive, and if their written response is any indication, they are also manipulative and dishonest Regards, [redacted]

Customer did not show for appointment that was scheduled for April 2, Customer called and left voice mail message, stating would not be coming in to meet with Service Manager Would be a waste of everyone's time Stated that dealer (Shelor ) , had previously replaced a driveshaft and charged $ She had called different parts stores for prices and the most expensive one she could find was quoted to her for $ Customer stated would never return to Shelor for service again Dealer feels customer has not given us the opportunity to review current situation and an attempt to resolve the concern At this time, Dealer has made every effort with no response from customer Sincerely, [redacted] Customer Relations Specialist/ Shelor Motor Mile

Dealer reviewed incoming emails, and found customer's inquiry had been sent through our website and information was not received by correct department.Parts & Accessory advisor ( [redacted] [redacted] ...Ext ***) has called customer & left message with a direct # to contact him to set appointment to check and repair cruise control as necessary Awaiting customer's response

Customer brought vehicle to dealer for trim concern and melted/burn area around gear shifter Mitsubishi policy requires dealer to take digital photos and send in for prior approval Dealer sent pictures on 6/27/2017.Mitsubishi returned request and denied stating "Not warrantable" This was received evening of 7/21/ Service Advisor contacted customer on Monday, 7/24/ As a goodwill gesture, for customer satisfaction, Shelor Motor Mile willing to offer customer 20% discount on repair[redacted] ***/Customer Relations Specialist

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In an effort to resolve this matter outside the court system, I am willing to forego the rental car for the expected two days But, I would need the roof of my truck repaired at no cost to me I am also willing to let Shelor's Independent body shop due the repairs to help offset their cost Other body shops have advised me this is not aging of the vehicle and should be fixed immediately due to winter road conditions [redacted]

I researched the concern and found that the check was mailed out yesterday, Wednesday, August 24th in the amount of $ We received the request on August 10th processing time for cancellations is to weeks We apologize for any inconvenience.Sincerely, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The service manager did call however, the information he said was discussed was notThe information about only being charged $instead of $was not even mention in our conversationIn fact I get that rate because my car is financed through Shelor with [redacted] He did offer to look at the work done on the transmissionHe did not address the service department employee lying , or the work not being done when I advised the employee to make sure all issues were addressedI did advise him I was requested my $paid to the service department back so I can take my car and have it fixed properlyThey had my car for over a month and for weeks my car was not touchedWhen they did work on it they did not fix the other issues which included the brakes, exhaust manifold, misfiring and battery just to name a few of the issuesThe service manager did not advice he was even working on the complaint just that he seen it and wanted to speak with meI told him the only way to resolve my issue is that I receive a refund for the $dollars so I could get my car fixed rightI advised him I would not bring it back up there for them to keep my car for over another month and then be charged for work that was not doneAgain he said he seen the complaint and wanted to see if he could help and for me to have a nice dayI excepted someone to call and discuss the complaint with me instead I received an email from Revdex.com in regards to the service manager responseI guess the whole business is good for nothing but liesThe only way to resolve this issue is a refund of the $paid to Shelor service department so I can getting my car fixed by a trustworthy mechanic Regards, [redacted]

We contacted the customer last week and we have agreed to provide a key fob at no charge. We will go to the customer's place of business to pick up the vehicle and bring it to the dealership to have the key fob programmed and then return the vehicle to her at work. It was explained that... the reason for additional questions regarding her credit application was due to different information being submitted on-line and some of the information did not verify. Lenders require accurate income and job time and supporting documentation. To verify employment, we are required to contact the HR department, which we did, and that was the only person we called and spoke with regarding her employment. It is obvious that we could have done a better job communicating the sales process and apologize for any inconvenience. We have shared the comments with the appropriate employees for training purposes. Sincerely,Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This is not the answer I was wanting but obviously Shelor will not stand behind the vehicles they sale. I am no longer interested in fighting with them over it. Regards, [redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm sure they do consider the matter closed seeing as how they get out of the matter as cheap as possible with as little responsibility for the fraud they committed Selling someone a car that hasn't been inspected is fraudulent The Sales manager tried to tell me that the car was inspected and also that the oil was changed back around may However, my wife had an oil light come on a mere two weeks after having it Also, when I checked the car out myself the oil light said it had 5% oil life leftHe tried to write that off as not a big dealThat sometimes those light come on or weren't reset Yea right Ive enclosed a picture of the 5% oil light and a picture of the brake that was down to the metal The mechanic that looked at the car for me told me that those brakes never would have passed inspection yet I have a paper of the inspection with brakes checked off and passed He also told me that the power steering hose was leaking and that wouldn't have passed inspection either He also showed me where the entire undercarriage of the car is rusted He said the car was either from the beach or up north He said that if I kept spraying it with rust precentor it should be ok I didn't even complain about that because why bother? So , basically we were told the car had been inspected, detailed and serviced before it was sold to us , however the brakes were bad, the power steering was leaking and the oil life was 5% and it was very dirty inside when it was delivered I found loose change in the back seat, dried dirt all inside of it, a rap cd in the one of the compartments, etc They offered me 100$ credit for the detail which doesn't even cover a full detail which we sent them from another placeIt would be 240$ for that This place is crooked and maybe as a customer there isn't legally anything I can do about it, I don't know I will definitely be finding out though I also plan on contacting whatever governing body in virginia deals with dealership fraud and will be letting them know about these practices the Shelor has been committing This issue is not resolved and never will be unless they pay to fix these issues we sent them totaling around 1800$ I will not drive hours back to their dealership to have them address something that should have been handled before selling me this car They offered to pay for the brakes and the oil change and $ detail totaling around 270$ out of the 1800$ worth of things that needed to be addressed, which they said was not covered in their day warranty This is by far the worst dealership I have ever been to and if my wife drives this car and something happens to her based on things that shouldn't have been wrong with this car in the first place they will have a much bigger problem on their hands Regards, [redacted] & [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Shelor admits that it was probably human error and they missed that the tires needed an alignment because the tires were featheredNowhere on the attached inspection, does it state that the tires are feathered, weared, damaged, or anythingRegardless of the human error, this was on their watch and not mine; they are the experts here"***" stated that it wasn't the alignment and wasn't a toe-outIt was due to an improper rotation, which was under their ToyotaCareMy father stated that this was "bt," but did not curse ***, did not curse Shelor or Toyota, but actually the situationNow [redacted] is saying that it was because of heel/toe wear...which is a total contradiction to what was said at the shop, which was "wear from rotating the tires." He did not recommend a cross-rotation of the tires but actually stated that Toyota's policy is to rotate the tires from front-to-back rather than a cross-rotation.Also, in reference to [redacted] calling back after the discussion on the Shelor website, I admittedly told [redacted] that I did not want to discuss the issue with him further, but did want to be contacted by another member of Shelor, which he stated he would oblige toThis is another lie as I have yet to be reached out to...to this dayThis goes along with the other lie saying the above regarding the toe.My father has personally purchased Toyota Tacoma, Toyota Highlanders, and Subaru Legacy, and my brother had purchased a Chevrolet Prism and Chevrolet Colorado, and I personally bought this one, thinking Shelor would give me the same gratitude as they had did with my familyWe live an hour plus from Shelor and this is the first time we've EVER had an issue since 1998...almost years.I had requested that the cost of the alignment be taken care of as well as credit or compensation for wear on the tiresIs this too much to ask? Regards, [redacted]

Shelor Motor Mile stands on the last offer from 12-2- (Cover cost of repairing the top of the cab with customer paying $350.00; provide rental vehicle at no charge to customer while vehicle being repaired; repair to be completed at Independent Body Shop used by Shelor Motor Mile, and Dealer will honor offer for days from 12-2-2015.) We believe this is more than a fair offer, considering that the paint condition on customer's vehicle is not related to any cause of negligence on the part of the Dealer This offer is strictly Goodwill for Customer Satisfaction in an effort to resolve this complaint

Shelor Toyota Service Manager attempted to contact customer to discuss situation, and left message for customer to return call No return call as of 11/22/Our Service Department certainly would have re-checked the vehicle had the customer brought to us We stand behind our work and it is not Shelor's way of doing business to use "scared tactic" We apologize for the situation and welcome the opportunity to discuss with customer further

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dealer stands on will re-check vehicle for complaint of oil leak. If condition present is related to previous repair due to workmanship or part failure, dealer will cover cost
Dealer must have opportunity to check vehicle in order to determine cause. Dealer cannot be responsible for diagnosis being performed by another repair facility.
Please note: Dealer replaced the left Valve Cover Gasket, NOT Head gasket. On the Repair Order Invoice, the part description reads GASKET-CYLINDER HEAD COVER, which is the same as Valve Cover Gasket

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Vehicle was inspected and rust was found to be age and time related, and at no fault of dealer
As goodwill gesture for customer satisfaction, dealer had vehicle inspected by Independent Body Shop and was given estimate of $900. Dealer offered to pay $towards repair and a rental vehicle
at no charge
Customer declined. Original offer made by dealer still stands

Spoke with Mrs***, 2-26-@ 8:41am...Explained to Mrs***, Shelor feels diagnostic charge justified based on results. Customer was advised to have vehicle towed to a Toyota Dealer based on the information that was provided by the customer in relation to a similar complaint related to
unintended acceleration.After diagnosis, the result was found to be positive battery cover was lodged under throttle allowing the throttle to remain applied. (Battery appeared to be new, but not installed by Shelor) Technician removed battery terminal cover & throttle operation returned to normal. Under further inspection, found the brake lamp in dash was on due to no fluid in brake master cylinder. Customer declined any further repairs. Brakes needed repaired before any test drive could be completed. Customer had vehicle towed from dealership.Based on findings, Shelor feels diagnostic charge was justified. *** *** ***Shelor Motor Mile--Customer Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***