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Shelor Motor Mile, Inc.

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Shelor Motor Mile, Inc. Reviews (167)

After researching the concern, it was determined that we could not come to an agreement on trading vehicles due to the value of the trade. We gave an estimate over the phone based on the information given by the customer. When the customer arrived and the trade vehicle was evaluated, it
had a few issues that were not discussed over the phone, therefore the estimate could not be honored and the market value was lower. I spoke with Mrs*** this evening and offered to honor the $4,for the trade that was offered by the Subaru General Manager. The figure will be good for days and miles. I also offered to see if there was any additional discount that could be given on the Subaru Legacy. She stated they were not interested and were not going to make the trip back here from *** ***. We apologize for any inconvenience the customer experienced and wish them the best in their search for a vehicleAt this time we consider the issue closed
Sincerely,
*** ***

Service Manager ***, spoke with customer concerning his complaint. During the conversation, the customer became upset. When attempting to defuse the situation, the customer began using inappropriate language in front of other customers.
Service Manager has
reviewed the customer's concern, and the service was provided to the customer. The dealership has the old part for customer's review. No refund is due

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for the update. We will be in contact with *** to ensure a timely installation. We apologize for any inconvenience this may have caused.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
In their response, Shelor said that the battery terminal cover, once removed, resolved the acceleration issue However, the diagnostic, which we paid for, did not explain why the car accelerated on its own That has not been explained to us That is why we strongly feel that it is unfair that we were charged for the diagnostic, when it has been undetermined what caused the acceleration in the first place

In an effort to resolve this complaint as Goodwill for customer satisfaction, the dealer (Shelor Toyota) is willing to do the following:
Cover cost of repairing the top of the cab with customer paying $
Provide customer a rental vehicle at no charge while vehicle being repaired
Repair to be completed at Independent Body shop used by Shelor Motor Mile
Dealer will honor offer for days from today
The condition of the vehicle (rust forming on top of cab) may have gotten worse while vehicle was here, Dealer is in no way at fault or negligent in ay way for rust

Customer's first service visit to dealer was 3/28/@ 2,miles: Customer's Concern: Electronic Throttle Control light is on, rough idle, miss, loud vacuum noise from hose on top of engine and hose not holding well and has oil in it.Condition intermittent--not observed by
Technician. Found "Stored", NOT Active trouble code for high airflow/vacuum leak. Condition for this trouble code was not present..Test drove veh. miles without incident...No further action performed.Customer's next visit to dealer was 06/10/@ 32,miles: Customer's concern: Ticking noise when at hot idle or when accelerating off idle. Technician performed diagnosis, found rod bearing on Cylinder #had excessive wearReplaced lifters, rod bearing & related parts...test drove vehicle, noise no longer present(NOTE: This repair was covered by Manufacture Limited Warranty, customer's Extended Service Contract covered days loaner vehicle and Shelor Motor Mile covered days loaner vehicle all at NO CHARGE to customer.)Customer's next visit to dealer was 08/06/@ 33,miles Customer's Concern: Electronic Throttle Control light on and rough idle and miss...Started after last repair...intermittent when happensTechnician performed diagnosis and found vacuum leak caused by PCV valve sticking--Replaced--covered by Manufacture Warranty...also found a hole in fresh air hose...replaced hose--No Charge to customer...goodwill by Shelor Motor Mile for customer satisfaction.Customer towed his vehicle to dealer on 01/25/2018, @79,miles stating vehicle had a bad knocking noise and wanted to make sure the PCM was working properly because he felt the vehicle should exhibit some type of warning light or shut down when there was an engine problem. AsstManager explained to customer, vehicle is not made to shut down that way. Also, customer told AsstMgrhe had the vehicle worked on at another repair facility, but noise still present.Therefore, Shelor Motor Mile does not feel responsible for any type of refund or cost

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Shelor will not be doing no work on my truckI have taken he truck and received two different estimates The Dealers I have taken it to said the oil leak was from the head gasket and after the estimate I asked them if the gasket had been replaced before and they inform that no gasket had been replacedEven took me and showed me that there was no signs of it being replaced This being said I will not let Shelor do rework on my truck because they never did the work to begin with

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Different repair shop replaced the Head Gasket
Regards,
*** ***

We have attempted to contact Mrs***. *** ***, General Sales Manager, left a message and has not received a return call. We apologize for the inconvenience Mrand Mrs*** experienced. We have reviewed the details of the visit and have communicated any necessary feedback to
the appropriate employees so we can improve our processes and communication. Again, we apologize for the unsatisfactory experience and hope to have another opportunity in the futureSincerely,*** ***

Service Manager, *** *** contacted customer and discussed situation and customer's dis-satisfaction in length
Service Manager apologized for issues and for situation going this far before able to resolve
Dealer is providing customer with set of floor mats, a free lube, Oil & Filter
change, and a complete detail of his vehicle.
Customer is happy and satisfied with the outcome
*** *** ***
Customer Relations
6-2-

We were willing to provide the customer with the diagnosis and cause of failure they were seeking, but we were unable to do so without their authorization for more time/moneyThe answers they are seeking will take hours of disassembly/re-assembly to determine the root cause of failure. This is "written" on the customer's copy of the paid receipt, for which customer was provided a copy. Customer authorized us to spend 1.0 hour and we spent more than hours. Therefore, customer is due no refund

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no discount giving except for the one where our car is financed through themThis discount was discussed when they first picked up the van There was no discount giving for them keeping my car for over a month and they did not fix the issues The work was not doneThe employees are nothing but liarsI now have to come up with more money to fix the issues they claim they were going toHow can they stand behind work that they did not doI can not send my car back up there for them to keep it for another month and not fix itPlus I can't afford to pay them no more money for work they are not going to doI am still requesting a refund of my $dollars paid to the service department so I can take my car to a trustworthy mechanic to get the issues fixed.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Shelor Motor Mile service department had absolutely no diagnostic reason to tell me that I needed a new air conditioning compressor for $so why should I believe that the part previously replaced was necessaryThe fact of the matter is that another mechanic found NO LEAKS in the air conditioning coolant system including the compressorThe original repair that cost me around $resolved absolutely nothing with the air conditioning system and then they have the nerve to tell me I need to spend another $to replace the compressor when their is absolutely nothing wrong with itIf they don't want to appease me somehow, then I guess posting the facts of the matter on several social media sites is my only recourseI honestly believe that your service manager and service technician tried to rip me off of $and have little doubt that the previous work was also unnecessaryWith regard to the "language" used discussing this with the service manager previously, the only thing I said was that "I will never come back to this ripoff *** place"That was the extent of my "foul" language and that was only after the service manager said "well, it is a truck", like it was an unfixable problem because of the truck's age or that I should expect to pay for unsupported diagnosis of the problem again and again and again.No thanks, and Shelor Motor Mile will never see me in their service department or dealerships ever again and if I have my way nobody I know will ever consider them for service or purchasing a vehicle
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** This complaint is resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We contacted the customer on August 24th to address her concern. The buyer and the co-buyer overstated their income on the credit application. We offered multiple options to the customer and all offers were rejected. This will most likely turn into a civil or criminal matter,
therefore we decline to comment on the situation in detail.Sincerely,*** ***

Dealer willing to re-check customer's complaint of oil leak. Dealer's policy is that if condition is related to previous repair, due to workmanship or part failure, no charge to customer. If condition present is NOT related, will provide customer with diagnosis and estimate of needed
repair. Dealer cannot be responsible for vehicle being checked at another facility. Customer can call and set appointment to have vehicle re-checked for oil leak
Note: Dealer worked with customer's Extended Warranty company as a courtesy. policy is that dealer will make a courtesy call to Extended Warranty Companies on contracts not sold by Dealer, customer pays entire amount, and then customer submits for re-imbursement from their Extended Warranty Company.
*** ***--Service Manager
*** *** ***--Customer Relations Manager

We did receive an email from Mr*** We did not see it because it went into the SPAM folder. We apologize for the inconvenience. We were able to find a unit satisfactory to Mr*** and he will be in on Wednesday 12/to have it installed. Again, we apologize for any inconvenience and consider the issue resolved. Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Shelor motor mile did not evaluate with us how many miles would be driven on a daily basis and did not ask who would all be driving the vehicle on a daily basisThey did not apply ms*** to the mileage evaluation even though we made it clear to the salesperson we would both be driving it on a daily basis Shelor motor mile was just trying to make a sale and doesn't care about the customer obviouslyAll we are asking is to fix the issue on hand without any further action.]
Regards,
*** ***

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Description: AUTO DEALERS-NEW CARS, AUTO DEALERS-USED CARS, AUTO REPAIR & SERVICE

Address: 2260 Roanoke Street, Christiansburg, Virginia, United States, 24073

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