Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (the refund of $30) is satisfactory to me, personally.I do, however, still feel "per item" should not on an underneath layer, so that it does not "misrepresent" at first site.I took a pdf of the site yesterdayand there is two mentions of $shipping in bold site...and I feel they should say $S&H Per Item IN BOLD SITE Regards, [redacted] ***
I have confirmed with the personal shopper team that the customers special order has been placed and should be arriving at our company within weeksSpecial orders are made directly from our manufacturing facility, therefore it takes longer than a orderLiquidation Channel acknowledges that the return was processed for a refund due to an errorNevertheless, the order is still going to be sent out the customer because that is what we promisedTherefore the liquidation channel is standing by the original agreementI have left a voicemail with the customer indicating I would check with the PS teamI will initiate contact with the customer again to relay the new development
Attempted contact on 8/27/the voicemail box was full and I was unable to leave a messageFirst, we want to apologize for the inconvenience caused by issues experienced with the payment system.We are aware of the technical issues that some customers have been experiencing over the past few days And we have been working very diligently on making sure that this is correctedWe have escalated the matter with our technical department as well in order to reach a resolution more quicklyPlease do not hesitate to call me directly at ###-###-####I will attempt to initiate contact againYour feedback is important which is why it's very important to speak with you about your experience
The customer was contact 4/by a member of our supervisory team ***We have ensured that the customer has been refundedIn addition we have been able to assist customer to successfully complete purchases he was unable to doWe appreciate the customer taking time to provide feedback to usAnd we deeply apologize for any inconvenience that we may have causedNevertheless, we are glad were were able to achieve a desired resolution for the customer
Hello, I left a voice mail in regards to the complaint and I have left my direct contact information ###-###-####.Our website does indicate shipping site wideHowever, we also have the words "See details" on the page as well to give customers the parameters of our shipping chargesWhen that hyperlink is clicked the information that shipping is per item is listed for customers to referenceI have included the link which displays this information for your reference.http://www.liquidationchannel.com/pages/sitewideshipping.htmlAlso at the bottom of our website page we have many reference pagesOne of which says "shipping policy" when that link is clicked it takes you to our general shipping policy page which also indicates that shipping is per item We appreciate your feedback, however we do provide the information about our shipping policies to our customers in more than one locationEven so we thank you for taking the time to provide your feedback in regards to shipping methodsThis link has also been included for your reference.http://www.liquidationchannel.com/shippingpolicy.htmlIn the interest of customer relationsLiquidation Channel will agree to refund the Normally Rising auction items are actually per item due to the Black Friday weekend we discounted the shipping to the For future reference we also offer our "Value Bundle shipping" which is good for customers who are purchasing multiple items because it is a flat rate of With this shipping method you can order as many items as you want for calendar day (ends at midnight) and they will all go out UPS once they are packaged and shippedWith this shipping method there is only shipping charge and it doesn't matter how many items the customers orderIn closing, your refund should be reflected within 5-business days it does depend on your banking institutions policies
The orders in question [redacted] and [redacted] have both been refunded back to the original method of paymentThe business misunderstood the request of a credit and simply refunded the amount of However, we can see from this rebuttal that we didn't initially compensate the way she was expecting and apologize for any confusionNevertheless, an additional has been refunded to the original method of paymentTherfore we have complied with the customers requestWe apologize for the problems with getting these shipments outWe thank the customer for taking the time to allow us to correct the issueIn addition I have contacted the customer today 3/and left a voicemail with my direct extension just to make sure we are on the same page.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 5/I opted to contact the customer via phone to make sure we had the same understandingI have indicated to her that she will be getting a refund to her original method of payment and not a store creditIt is also documented on her account as well that a refund will be processed to herOnce I explained and verified this with her she was okay with the resolution presented
Liquidation Channel is not associated with the company listed within this email within the customers responseI have spoken with the customer today 7/and verified this information with herAll of our emails end with Liquidationchannel.com not liquidation.comIn addition the contact information given to the customer is not our telephone numberI believe there was a misunderstandingShe was very receptive to the feedbackI explained to her the products in question do belong to us [redacted] is a brand that is exclusive to Liquidation ChannelThe customer had to leave due to a personal engagementHowever, I am going to touch base with her again to find out specifics about the products she is having products withI have also contacted the customer again and left a voice mail reiterating that liquidation.com is not a company that is associated with Liquidation Channel
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate all the help that was given to me, especially by [redacted] I am sorry for the delay in adding a response to my complaintI have had a family emergencythank you again for your help with taking care of my concern & going above & beyond Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The message that was left for me by phone said a credit was being made to my 'account', which was unspecified.I asked for a refund, i.eMONEY (since the bill has already been paid by check) and an apology, neither of which was done Regards, [redacted]
I have spoken to the customer in regards to the product in questionI indicated to him that our "start price" exists to demonstrate the type of retail value that we offerIt is a common practice for retails establishments to mark up pricesHowever, the nature of our business allows us to pass our savings to our customersHe understood and was happy to be called quicklyI indicated to him that a return label will be emailed to him and instructed him how to return itemI also went over the returns policy but indicated in the interest of customer relations we would accept these returns for a refund
Complaint: [redacted] I am rejecting this response because: THE OUT OF POCKET EXPENSE WAS MORE THAN $ I wanted the itemsPLUS $creditFound out today they cancelled the orderand ONLY gave me back part of my moneyI WANT THE ENTIRE AMOUNT OF MY MONEY IF THEY AREN'T GOING TO SHIP THE ITEMS Regards, [redacted] ***
I have called on 8/and spoke with the customer todayIn regards to the return label in question we acknowledge there was an error with the initial label requested and it was not sentIn addition in regards to the refund in question I have contacted the bank and spoke with a representative about the refund of A dispute was filed with the credit union company, for that reason when the refunds were placed through on our end they didn't complete because the dispute was still activeAs of 8/21/Liquidation Channel accepted the dispute and responsibility for the refund as the customer did send the products back to usAccording to the bank representative the dispute process can take up to daysIn addition she stated that our mutual customer should be contacted by the bank about the status of the dispute since we have accepted responsibility for the refundShe was very understanding once I explained the situation and we have made arrangedment to speak again on 9/to follow up
Liquidation Channel has confirmed we have received the refused package on 4/around 11a CSTCustomer has been contacted today 4/with this informationRefunds for the orders in question have been processed to 4/the customer should see the refunds within 3-business days depending on her financial institutions policiesI have spoke with the customer and explained to her that the refunds will not show up in one large amount rather it will be broken down by item because how our system is set up.The customer indicated that she has seen products being sold cheaper on our fixed price catalog.I have indicated that I disagreeSeveral of the items that the customer purchased was under the price that we sell it forHowever, there may be a time when a customer may purchase an item at higher priceHowever, that is the nature of the bidding processI have personally spoken with customers who may have overbid on products and I have given the customer this same information as wellShe also was wondering about the bidding process indicated customer that all bids placed on our system are done by customersShe also had concerns about our products being inexpensiveI explained to the customer that we manufacturer the majority of our productsThis allows us to pass on savings to our customers because we save in manufacturing costsThe customer didn't agree with our all sales are final policyFor this reason she felt that accepting the products wasn't in her best interestWe would love to keep her as a customer but we understand that the customer does not agree with our policy I indicated to her that I appreciated her feedbackShe was still happy to get a call and a pleasure to speak with
I have provided coaching to the agent that gave the incorrect information regarding the free giftsReplacements did ship to the customer and arrived 1/according to the voice mail left on 1/16/With that being said we are very sorry for the delays experienced with getting these outHowever, we are glad that she received her gifts!
I attempted to call the customer on 5/but was unable to leave a messageOn 5/we did touch base with one anotherI indicated to the customer that we do not do repairs at our facilityHowever, I have indicated to customer that I am glad to work with her on facilitating returnsWe agreed to touch base again 5/Unable to leave voicemail againHowever, just to lay our a resolution we are willing to facilitate returns for the products to assist the customer with her defective ringsI will attempt contact again to get that process going
I attempted to call 1/8/the person that answered said "Hold on" The call began at 4:31CSt and no one ever came to the phoneI have scanned a copy of the invoice which shows a cancellation occured and I have also included a copy of the payment paget showing a refund was processed yesterdayWe have cancelled the order per the customers request
We did not receive an initial call about missing orders on 8/26/2014. Orders from June and most of July are too far back for us to investigate with the post office. However, in the interest of reaching a resolution we are willing to process refunds. However, we are requesting the proper shipping... address is confirmed with us to avoid any errors on future orders. We have established several pieces are coming to us according to the tracking as well. Therefore we can confirm there are packages the customer has not received yet. I have attempted contact on 8/27/14 with my direct contact information. I will try again 8/28/14 in order to present the resolution to her.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (the refund of $30) is satisfactory to me, personally.I do, however, still feel "per item" should not on an underneath layer, so that it does not "misrepresent" at first site.I took a pdf of the site yesterdayand there is two mentions of $shipping in bold site...and I feel they should say $S&H Per Item IN BOLD SITE Regards, [redacted] ***
I have confirmed with the personal shopper team that the customers special order has been placed and should be arriving at our company within weeksSpecial orders are made directly from our manufacturing facility, therefore it takes longer than a orderLiquidation Channel acknowledges that the return was processed for a refund due to an errorNevertheless, the order is still going to be sent out the customer because that is what we promisedTherefore the liquidation channel is standing by the original agreementI have left a voicemail with the customer indicating I would check with the PS teamI will initiate contact with the customer again to relay the new development
Attempted contact on 8/27/the voicemail box was full and I was unable to leave a messageFirst, we want to apologize for the inconvenience caused by issues experienced with the payment system.We are aware of the technical issues that some customers have been experiencing over the past few days And we have been working very diligently on making sure that this is correctedWe have escalated the matter with our technical department as well in order to reach a resolution more quicklyPlease do not hesitate to call me directly at ###-###-####I will attempt to initiate contact againYour feedback is important which is why it's very important to speak with you about your experience
The customer was contact 4/by a member of our supervisory team ***We have ensured that the customer has been refundedIn addition we have been able to assist customer to successfully complete purchases he was unable to doWe appreciate the customer taking time to provide feedback to usAnd we deeply apologize for any inconvenience that we may have causedNevertheless, we are glad were were able to achieve a desired resolution for the customer
Hello, I left a voice mail in regards to the complaint and I have left my direct contact information ###-###-####.Our website does indicate shipping site wideHowever, we also have the words "See details" on the page as well to give customers the parameters of our shipping chargesWhen that hyperlink is clicked the information that shipping is per item is listed for customers to referenceI have included the link which displays this information for your reference.http://www.liquidationchannel.com/pages/sitewideshipping.htmlAlso at the bottom of our website page we have many reference pagesOne of which says "shipping policy" when that link is clicked it takes you to our general shipping policy page which also indicates that shipping is per item We appreciate your feedback, however we do provide the information about our shipping policies to our customers in more than one locationEven so we thank you for taking the time to provide your feedback in regards to shipping methodsThis link has also been included for your reference.http://www.liquidationchannel.com/shippingpolicy.htmlIn the interest of customer relationsLiquidation Channel will agree to refund the Normally Rising auction items are actually per item due to the Black Friday weekend we discounted the shipping to the For future reference we also offer our "Value Bundle shipping" which is good for customers who are purchasing multiple items because it is a flat rate of With this shipping method you can order as many items as you want for calendar day (ends at midnight) and they will all go out UPS once they are packaged and shippedWith this shipping method there is only shipping charge and it doesn't matter how many items the customers orderIn closing, your refund should be reflected within 5-business days it does depend on your banking institutions policies
The orders in question [redacted] and [redacted] have both been refunded back to the original method of paymentThe business misunderstood the request of a credit and simply refunded the amount of However, we can see from this rebuttal that we didn't initially compensate the way she was expecting and apologize for any confusionNevertheless, an additional has been refunded to the original method of paymentTherfore we have complied with the customers requestWe apologize for the problems with getting these shipments outWe thank the customer for taking the time to allow us to correct the issueIn addition I have contacted the customer today 3/and left a voicemail with my direct extension just to make sure we are on the same page.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 5/I opted to contact the customer via phone to make sure we had the same understandingI have indicated to her that she will be getting a refund to her original method of payment and not a store creditIt is also documented on her account as well that a refund will be processed to herOnce I explained and verified this with her she was okay with the resolution presented
Liquidation Channel is not associated with the company listed within this email within the customers responseI have spoken with the customer today 7/and verified this information with herAll of our emails end with Liquidationchannel.com not liquidation.comIn addition the contact information given to the customer is not our telephone numberI believe there was a misunderstandingShe was very receptive to the feedbackI explained to her the products in question do belong to us [redacted] is a brand that is exclusive to Liquidation ChannelThe customer had to leave due to a personal engagementHowever, I am going to touch base with her again to find out specifics about the products she is having products withI have also contacted the customer again and left a voice mail reiterating that liquidation.com is not a company that is associated with Liquidation Channel
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate all the help that was given to me, especially by [redacted] I am sorry for the delay in adding a response to my complaintI have had a family emergencythank you again for your help with taking care of my concern & going above & beyond Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The message that was left for me by phone said a credit was being made to my 'account', which was unspecified.I asked for a refund, i.eMONEY (since the bill has already been paid by check) and an apology, neither of which was done Regards, [redacted]
I have spoken to the customer in regards to the product in questionI indicated to him that our "start price" exists to demonstrate the type of retail value that we offerIt is a common practice for retails establishments to mark up pricesHowever, the nature of our business allows us to pass our savings to our customersHe understood and was happy to be called quicklyI indicated to him that a return label will be emailed to him and instructed him how to return itemI also went over the returns policy but indicated in the interest of customer relations we would accept these returns for a refund
Complaint: [redacted] I am rejecting this response because: THE OUT OF POCKET EXPENSE WAS MORE THAN $ I wanted the itemsPLUS $creditFound out today they cancelled the orderand ONLY gave me back part of my moneyI WANT THE ENTIRE AMOUNT OF MY MONEY IF THEY AREN'T GOING TO SHIP THE ITEMS Regards, [redacted] ***
I have called on 8/and spoke with the customer todayIn regards to the return label in question we acknowledge there was an error with the initial label requested and it was not sentIn addition in regards to the refund in question I have contacted the bank and spoke with a representative about the refund of A dispute was filed with the credit union company, for that reason when the refunds were placed through on our end they didn't complete because the dispute was still activeAs of 8/21/Liquidation Channel accepted the dispute and responsibility for the refund as the customer did send the products back to usAccording to the bank representative the dispute process can take up to daysIn addition she stated that our mutual customer should be contacted by the bank about the status of the dispute since we have accepted responsibility for the refundShe was very understanding once I explained the situation and we have made arrangedment to speak again on 9/to follow up
Liquidation Channel has confirmed we have received the refused package on 4/around 11a CSTCustomer has been contacted today 4/with this informationRefunds for the orders in question have been processed to 4/the customer should see the refunds within 3-business days depending on her financial institutions policiesI have spoke with the customer and explained to her that the refunds will not show up in one large amount rather it will be broken down by item because how our system is set up.The customer indicated that she has seen products being sold cheaper on our fixed price catalog.I have indicated that I disagreeSeveral of the items that the customer purchased was under the price that we sell it forHowever, there may be a time when a customer may purchase an item at higher priceHowever, that is the nature of the bidding processI have personally spoken with customers who may have overbid on products and I have given the customer this same information as wellShe also was wondering about the bidding process indicated customer that all bids placed on our system are done by customersShe also had concerns about our products being inexpensiveI explained to the customer that we manufacturer the majority of our productsThis allows us to pass on savings to our customers because we save in manufacturing costsThe customer didn't agree with our all sales are final policyFor this reason she felt that accepting the products wasn't in her best interestWe would love to keep her as a customer but we understand that the customer does not agree with our policy I indicated to her that I appreciated her feedbackShe was still happy to get a call and a pleasure to speak with
Complaint: [redacted] I am rejecting this response because: Although I had a wonderful, very great conversation with [redacted] on December 30, I still have not received my promotional items as we agreedAlso as of today I received another email from [redacted] stating that I would not be receiving them.The email states " [redacted] ***, I'm sorry to hear that the replacements have not arrivedUnfortunately, we have run out of our stocks of the gifts, so we are no longer able to ship replacementsWe apologize for any inconvenience this may cause Thank you for shopping with Liquidation Channel, [redacted] Liquidation Channel Customer Service " Would someone please update [redacted] that I still have not received anything in regard to my free gifts...Just an update...Thanks [redacted] Keysville, VA From: [redacted] Sent: Sat 1/10/10:AM To: [redacted] null © Microsoft Terms Privacy & cookies Developers English (United States) Regards, [redacted] ***
I have provided coaching to the agent that gave the incorrect information regarding the free giftsReplacements did ship to the customer and arrived 1/according to the voice mail left on 1/16/With that being said we are very sorry for the delays experienced with getting these outHowever, we are glad that she received her gifts!
I attempted to call the customer on 5/but was unable to leave a messageOn 5/we did touch base with one anotherI indicated to the customer that we do not do repairs at our facilityHowever, I have indicated to customer that I am glad to work with her on facilitating returnsWe agreed to touch base again 5/Unable to leave voicemail againHowever, just to lay our a resolution we are willing to facilitate returns for the products to assist the customer with her defective ringsI will attempt contact again to get that process going
I attempted to call 1/8/the person that answered said "Hold on" The call began at 4:31CSt and no one ever came to the phoneI have scanned a copy of the invoice which shows a cancellation occured and I have also included a copy of the payment paget showing a refund was processed yesterdayWe have cancelled the order per the customers request
We did not receive an initial call about missing orders on 8/26/2014. Orders from June and most of July are too far back for us to investigate with the post office. However, in the interest of reaching a resolution we are willing to process refunds. However, we are requesting the proper shipping... address is confirmed with us to avoid any errors on future orders. We have established several pieces are coming to us according to the tracking as well. Therefore we can confirm there are packages the customer has not received yet. I have attempted contact on 8/27/14 with my direct contact information. I will try again 8/28/14 in order to present the resolution to her.