I have called on 8/27 and spoke with the customer today. In regards to the return label in question we acknowledge there was an error with the initial label requested and it was not sent. In addition in regards to the refund in question I have contacted the bank and spoke with a representative about...
the refund of 36.97. A dispute was filed with the credit union company, for that reason when the refunds were placed through on our end they didn't complete because the dispute was still active. As of 8/21/14 Liquidation Channel accepted the dispute and responsibility for the refund as the customer did send the products back to us. According to the bank representative the dispute process can take up to 45 days. In addition she stated that our mutual customer should be contacted by the bank about the status of the dispute since we have accepted responsibility for the refund. She was very understanding once I explained the situation and we have made arrangedment to speak again on 9/2 to follow up.
Complaint:[redacted]
I am rejecting this response because: As I had mentioned, I also bought a necklace to match my ring and earrings and if I return my ring and earrings, I will be left with a necklace with no matching pieces. I also checked your website to see if I can find another 1 Karat blue diamond ring and/or earrings as my ring and earrings are 1 karat each, and was unable to find any one karat blue diamond ring or earrings with my original purchase price. So this offer is surely not a fair offer for me. Since your company is not willing to repair these items, I would like to take them to my local jewelers to first find out if these diamonds are real as I never thought a blue diamond could be discolored, and if so, I would like to see if it can be repaired. I would like to ask for additional time to see to this matter and will let you know of the outcome and the price to fix these pieces.
Regards,
[redacted]
We deeply apologize for the inconvenience we may have caused with the delivery. We also want to apologize for any issues experienced with team members. The customer spoke with a CSR on 3/31 and confirmed a dispute was filed on this transaction. I have verfied the dispute has occured, as a...
result a refund was not able to be applied traditionally. However, I have spoken with our Chargeback Analyst and requested that he immediately accept the dispute so the funds can go back the credit card as quickly as possible. The amount of time a refund takes to show up depends on your financial institutions policies. If you have further questions do not hesitate to contact me directly ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. As I had mentioned previously I bought a set of matching earrings around the same time and about a month or two later bought a matching necklace. I would like to get credit for all three pieces as I bought them to match each other. Please let me know what is the next step to take.
Regards,
[redacted]
Original complaint#[redacted]This is a duplicate complaint. Please see presented resolution below: I have attempted to contact the customer on 6/4/2015 and 6/6/2015. On 6/6 a person answered and indicated that they would take a message. However, since we are nearing the deadline we are opting to...
respond through the Revdex.com. We deeply apologize about what happened to the tanzanite ring mentioned. Unfortunately, we do not have a replacement available for this product. This product was order 11/2014 and is several months outside of the warranty period. However, in the interest of customer relations a refund has been processed for the product. We do have several different kinds of tanzanite rings and would recommend our personal shopper service at 877-899-0498, they specialize in helping customers locate items. In the mean time I can be reached directly at [redacted] because your feedback is still important to us.
I have spoken with the customer as of 4/5/16 in regards to her complaint. I have spoken with the customer about how and when we apply our return label fee. I have given her a refund for the $30.00 in the interest of customer relations. The fees were originally applied as the products were not...
defective. However, again this decision was made in the interest of customer relations. She has my number in case she has any questions or concerns for me. Otherwise, she was pleasant to talk with and I appreciate her giving time to speak with us about her concerns.
I spoke with the customer in regards to the complaint. Her order was placed on our automated system. This is the reason why the customer was not given additional information about her order. Also, the order was placed utilizing Bill Me Later which is a payment method that involves giving the date of...
birth and the last 4 of the SSN. I explained this to the customer and she understood what happened. Let her know what the customer service number was if she had further questions. In addition, I stated to the customer if she wanted to return the bracelet for the confusion she could. Customer was very receptive to the call she just needed some clarification.
Attempted contact on 8/27/14 the voicemail box was full and I was unable to leave a message. First, we want to apologize for the inconvenience caused by issues experienced with the payment system.We are aware of the technical issues that some customers have been experiencing over the past few days....
And we have been working very diligently on making sure that this is corrected. We have escalated the matter with our technical department as well in order to reach a resolution more quickly. Please do not hesitate to call me directly at ###-###-####. I will attempt to initiate contact again. Your feedback is important which is why it's very important to speak with you about your experience.
I attempted to call 1/8/2015 the person that answered said "Hold on" The call began at 4:31CSt and no one ever came to the phone. I have scanned a copy of the invoice which shows a cancellation occured and I have also included a copy of the payment paget showing a refund was processed yesterday. We have cancelled the order per the customers request.
Lc liquidation never contacted me..I contacted them by email and I was told that I would have to pay for shipping and handlin and I would not get money back that it would be store credit..I did not accept I want my money including shipping and handling...had they done what they said they did it...
would of escalated to this...now today I received an email from them about sending the ting back.. but that was today...how ever it did not specify how I would get my refund...I need that in writing.....please contact them..I will call them again on my side [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
At this time the consumer has delinquent payments which is why she has been contacted by us. Although we understand that receiving phone calls may be frustrating, it is not our intention to create an inconvenience for the customer. At the time of purchase the customers who use budget pay must give...
consent to us to charge them 3 total installments. Currently we are only able to take budget pay with a credit or debit card. We are unable to use Paypal credit for budget pay purchases. In addition, at the time of purchase, customers must give consent for us to be able to contact them if we are unable to collect payment. Our automated system calls the customers and asks for verification information to ensure that we are talking to the correct party. At this time we are in compliance with collection practices and we are unable to cease contact.from 10/21/2015 to 3/3/2016 a total of 41 orders have been placed with our budget pay method.A total of 8 orders have been placed with agents. And 33 orders have been placed on our automated system. Of these 41 orders that have been placed 31 have been either paid in full or are in good standing according to our agreement. A total of 10 orders have outstanding balances. I have attached a copy of our most recent statesmen to help the customer better understand the charges that are outstanding at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I cannot read it. It comes out very light and when I printed it the font was so small I could not read it even with a magnifying glass.
Please send info again in a readable format. I have a new computer - Windows 7 - so the issue is not on my end.
[redacted]
On 5/7 I opted to contact the customer via phone to make sure we had the same understanding. I have indicated to her that she will be getting a refund to her original method of payment and not a store credit. It is also documented on her account as well that a refund will be processed to her. Once I explained and verified this with her she was okay with the resolution presented.
A refund has been processed for the customer for[redacted] per her request. In addition to this phone interactions that the customer has had will be reviewed by management to ensure coaching will be provided to the agents that she spoke with.
on 7/22 I left a voicemail with the customer regarding her complaint. I emailed on 7/23 with the customer and we have been corresponding for the past few days. For personal reasons the customer will not be available by phone for the next few days. We have agreed to do a phone call on 8/4/2015...
when she will be available at 1p CST. In addition, we have agreed to get a returns report together for her to ensure all the refunds she has have been processed correctly. We have already sent one, however the format was not friendly for the customer. So we are making some revisions and plan to have that ready for her viewing on 8/4/2015. Resolution is in progress for the customer.
I have spoken with the customer to day 6/17. I have indicated to her that I will facilitate the returns for her in the interest of customer relations. However, going forward we cannot accept back opened hotel collection products. In addition, we have a 30 day warranty period for damaged, defective,...
or incorrect products. Customer understood my statements. As of today we will be emailing return labels to the customer so she may send the products back to us. Once received all products will be refunded back to the original payment method. Resolution has been reached.
We have attached the order history per the customers request. It is in an excel document which contains order numbers, item descriptions, etc. The products that are simulated indicate so in the item description and have been highlighted in yellow. Any lab created products are highlighted in green....
The composition of lab created products in identical to naturally occurring gemstones the only difference is the origins of the stone. There are a total of 8 simulated items the customer has ordered and 2 lab created items. The other products are natural gemstones as the description states. We have a 30 day warranty on all products for manufacturers defects. Even so, if there are any products the customer has questions about or is unhappy with we are glad to assist in any way we can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]All refunds have posted to the respective bank cards they were charged on.
I have called on 8/27 and spoke with the customer today. In regards to the return label in question we acknowledge there was an error with the initial label requested and it was not sent. In addition in regards to the refund in question I have contacted the bank and spoke with a representative about...
the refund of 36.97. A dispute was filed with the credit union company, for that reason when the refunds were placed through on our end they didn't complete because the dispute was still active. As of 8/21/14 Liquidation Channel accepted the dispute and responsibility for the refund as the customer did send the products back to us. According to the bank representative the dispute process can take up to 45 days. In addition she stated that our mutual customer should be contacted by the bank about the status of the dispute since we have accepted responsibility for the refund. She was very understanding once I explained the situation and we have made arrangedment to speak again on 9/2 to follow up.
Complaint:[redacted]
I am rejecting this response because: As I had mentioned, I also bought a necklace to match my ring and earrings and if I return my ring and earrings, I will be left with a necklace with no matching pieces. I also checked your website to see if I can find another 1 Karat blue diamond ring and/or earrings as my ring and earrings are 1 karat each, and was unable to find any one karat blue diamond ring or earrings with my original purchase price. So this offer is surely not a fair offer for me. Since your company is not willing to repair these items, I would like to take them to my local jewelers to first find out if these diamonds are real as I never thought a blue diamond could be discolored, and if so, I would like to see if it can be repaired. I would like to ask for additional time to see to this matter and will let you know of the outcome and the price to fix these pieces.
Regards,
[redacted]
We deeply apologize for the inconvenience we may have caused with the delivery. We also want to apologize for any issues experienced with team members. The customer spoke with a CSR on 3/31 and confirmed a dispute was filed on this transaction. I have verfied the dispute has occured, as a...
result a refund was not able to be applied traditionally. However, I have spoken with our Chargeback Analyst and requested that he immediately accept the dispute so the funds can go back the credit card as quickly as possible. The amount of time a refund takes to show up depends on your financial institutions policies. If you have further questions do not hesitate to contact me directly ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. As I had mentioned previously I bought a set of matching earrings around the same time and about a month or two later bought a matching necklace. I would like to get credit for all three pieces as I bought them to match each other. Please let me know what is the next step to take.
Regards,
[redacted]
Original complaint#[redacted]This is a duplicate complaint. Please see presented resolution below: I have attempted to contact the customer on 6/4/2015 and 6/6/2015. On 6/6 a person answered and indicated that they would take a message. However, since we are nearing the deadline we are opting to...
respond through the Revdex.com. We deeply apologize about what happened to the tanzanite ring mentioned. Unfortunately, we do not have a replacement available for this product. This product was order 11/2014 and is several months outside of the warranty period. However, in the interest of customer relations a refund has been processed for the product. We do have several different kinds of tanzanite rings and would recommend our personal shopper service at 877-899-0498, they specialize in helping customers locate items. In the mean time I can be reached directly at [redacted] because your feedback is still important to us.
I have spoken with the customer as of 4/5/16 in regards to her complaint. I have spoken with the customer about how and when we apply our return label fee. I have given her a refund for the $30.00 in the interest of customer relations. The fees were originally applied as the products were not...
defective. However, again this decision was made in the interest of customer relations. She has my number in case she has any questions or concerns for me. Otherwise, she was pleasant to talk with and I appreciate her giving time to speak with us about her concerns.
I spoke with the customer in regards to the complaint. Her order was placed on our automated system. This is the reason why the customer was not given additional information about her order. Also, the order was placed utilizing Bill Me Later which is a payment method that involves giving the date of...
birth and the last 4 of the SSN. I explained this to the customer and she understood what happened. Let her know what the customer service number was if she had further questions. In addition, I stated to the customer if she wanted to return the bracelet for the confusion she could. Customer was very receptive to the call she just needed some clarification.
Attempted contact on 8/27/14 the voicemail box was full and I was unable to leave a message. First, we want to apologize for the inconvenience caused by issues experienced with the payment system.We are aware of the technical issues that some customers have been experiencing over the past few days....
And we have been working very diligently on making sure that this is corrected. We have escalated the matter with our technical department as well in order to reach a resolution more quickly. Please do not hesitate to call me directly at ###-###-####. I will attempt to initiate contact again. Your feedback is important which is why it's very important to speak with you about your experience.
I attempted to call 1/8/2015 the person that answered said "Hold on" The call began at 4:31CSt and no one ever came to the phone. I have scanned a copy of the invoice which shows a cancellation occured and I have also included a copy of the payment paget showing a refund was processed yesterday. We have cancelled the order per the customers request.
Lc liquidation never contacted me..I contacted them by email and I was told that I would have to pay for shipping and handlin and I would not get money back that it would be store credit..I did not accept I want my money including shipping and handling...had they done what they said they did it...
would of escalated to this...now today I received an email from them about sending the ting back.. but that was today...how ever it did not specify how I would get my refund...I need that in writing.....please contact them..I will call them again on my side [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
At this time the consumer has delinquent payments which is why she has been contacted by us. Although we understand that receiving phone calls may be frustrating, it is not our intention to create an inconvenience for the customer. At the time of purchase the customers who use budget pay must give...
consent to us to charge them 3 total installments. Currently we are only able to take budget pay with a credit or debit card. We are unable to use Paypal credit for budget pay purchases. In addition, at the time of purchase, customers must give consent for us to be able to contact them if we are unable to collect payment. Our automated system calls the customers and asks for verification information to ensure that we are talking to the correct party. At this time we are in compliance with collection practices and we are unable to cease contact.from 10/21/2015 to 3/3/2016 a total of 41 orders have been placed with our budget pay method.A total of 8 orders have been placed with agents. And 33 orders have been placed on our automated system. Of these 41 orders that have been placed 31 have been either paid in full or are in good standing according to our agreement. A total of 10 orders have outstanding balances. I have attached a copy of our most recent statesmen to help the customer better understand the charges that are outstanding at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I cannot read it. It comes out very light and when I printed it the font was so small I could not read it even with a magnifying glass.
Please send info again in a readable format. I have a new computer - Windows 7 - so the issue is not on my end.
[redacted]
On 5/7 I opted to contact the customer via phone to make sure we had the same understanding. I have indicated to her that she will be getting a refund to her original method of payment and not a store credit. It is also documented on her account as well that a refund will be processed to her. Once I explained and verified this with her she was okay with the resolution presented.
A refund has been processed for the customer for[redacted] per her request. In addition to this phone interactions that the customer has had will be reviewed by management to ensure coaching will be provided to the agents that she spoke with.
on 7/22 I left a voicemail with the customer regarding her complaint. I emailed on 7/23 with the customer and we have been corresponding for the past few days. For personal reasons the customer will not be available by phone for the next few days. We have agreed to do a phone call on 8/4/2015...
when she will be available at 1p CST. In addition, we have agreed to get a returns report together for her to ensure all the refunds she has have been processed correctly. We have already sent one, however the format was not friendly for the customer. So we are making some revisions and plan to have that ready for her viewing on 8/4/2015. Resolution is in progress for the customer.
I have spoken with the customer to day 6/17. I have indicated to her that I will facilitate the returns for her in the interest of customer relations. However, going forward we cannot accept back opened hotel collection products. In addition, we have a 30 day warranty period for damaged, defective,...
or incorrect products. Customer understood my statements. As of today we will be emailing return labels to the customer so she may send the products back to us. Once received all products will be refunded back to the original payment method. Resolution has been reached.
We have attached the order history per the customers request. It is in an excel document which contains order numbers, item descriptions, etc. The products that are simulated indicate so in the item description and have been highlighted in yellow. Any lab created products are highlighted in green....
The composition of lab created products in identical to naturally occurring gemstones the only difference is the origins of the stone. There are a total of 8 simulated items the customer has ordered and 2 lab created items. The other products are natural gemstones as the description states. We have a 30 day warranty on all products for manufacturers defects. Even so, if there are any products the customer has questions about or is unhappy with we are glad to assist in any way we can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]All refunds have posted to the respective bank cards they were charged on.