Lc liquidation never contacted me..I contacted them by email and I was told that I would have to pay for shipping and handlin and I would not get money back that it would be store credit..I did not accept I want my money including shipping and handling...had they done what they said they did it... would of escalated to this...now today I received an email from them about sending the ting back.. but that was today...how ever it did not specify how I would get my refund...I need that in writing.....please contact them..I will call them again on my side [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello Ms***,
I attempted to call on 8/but was unable to leave a voicemailAccording to our inventory item *** is unavailable at this timeWe do understand your frustration and we are sorry this has happened on more than one occasionOur personal shopper department is willing to find a similar Northern Lights Mystic Topaz pendant for you! I would be glad to make arrangements for one of them to contact you with the items they have foundMy direct number is as follows: ###-###-####In regards to the merchandise that you received the condition they came in is unacceptable and I would like to speak with you directly about thatI will attempt to call you again later today 8/6/I look forward to speaking with you so we can reach a resolution!
I have spoken with the customer today in regards to LC17401139/The tracking does indicate the product is stuck in transitIn interest of resolving the complaint I have requested a reshipment be sent out for the itemThe new order number is as follows LCthe reshipment
should arrive within the standard 5-business daysI have given the customer my direct line if she would like to reach out to me
I have spoken with the customer today on 4/in regards to the order in questionI have agreed to facilitate a return because the customer got an incorrect item which is covered by our warranty. I have also applied a customer relations credit to her account and explained to her she can
use it on our online catalog or she needs to use it with an agentI appreciate her feedback in regards to the agent that she interacted withWe can assure that coaching will be provided where appropriate
I have refunded the credit in question back to the method of payment to the customerI have explained to the customer the instances where Store credit may be applied versus a refundWe also talked briefly about how to use itShe has given feedback about the utilization of store creditI
indicated to her that her feedback is valuable and that I will share her feedback with upper managementThe customer also understands that our utilization of store credit is in no way intended to be deceitful or keep the customer from being able to use the fundsNevertheless, she is glad that I called and that we have reached a resolution
Complaint: ***I am rejecting this response because: the email I received today from the company directly conflicts with the answer provided by the company to your officeI am told AGAIN the order can not be cancelled because it is STILL 'in the warehouse' and somehow in the company's version explained in the email to my yahoo account-that means it has to be delivered at some point and then returned before the billing is removed/refunded.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, this business should not charged my credit card before the item was shipped and they didIn my opinion, they should follow closely with the shopping channels industry requirements and they obviously did notTheir customer service is non-existentI will never shop with them again
Regards,
*** ***
I have spoken with the customer on both 3/and 3/She is correct that her products did go to the incorrect locationFortunately the package was returned to us and arrived on 3/I contacted are warehouse team and they were successful able to locate the package and place a new label on it to
ship it to the correct addressI have spoke with the customer today around 11:20CST and given this information to herShe was glad to hear that were were able to get he products to herAlso in addition I have just processed a refund for the shipping charges of The refund should appear within 3-business days depending each financial institutions policiesWe apologize for any inconvenience that we have causedHowever, we are glad that were able to get a resolution facilitated
On 4/4/a voice mail was left at the daytime phone given at 11:35am CST. I indicated in the voicemail that I have no problem facilating returns.I have also left my schedule as well as my direct contact information.Agents have been informed that non defective items were not able to be
approved for a return and a supervisor would need to make an approvalThe reason for this is becasue we are an all sales are final company Nevertheless, if a stamp isn't present that is something that a return can be approved forCoaching will occur for the employee that is mentioned in this complaint as well. Invoice#: *** Item#: ***x3 On cuff was missing a refund for the product was processedThe customer as told she would get a store credit we acknolwedge there was a mistake made with how it was processed. 4/7Another attempt was made at the daytime phoneI left a message indicating that I would be willing to facilitate returns but I wanted to touch base with customer before presenting resolution on Revdex.comAlso indicated that I will respond to Revdex.com if I do not hear from customer.4/8 Attempted one more time a voicemail was left at 5:38pm CST on the evening phone number providedIndicated I would respond with proposed resolutionA return label is being sent out so we can ensure the the customer is refunded once the products arrive to usOnce it reaches our facility it goes through a Quality control check and it process in our returns systemFrom that point the customer will recieve a refundThis process usually takes business days upon recipt of the return
On 1/A voice mail was left at telephone number with area code (610) per the customers request.I have left a voice mail with my direct extension of ***She ended up calling back and we started talking around 11:45am CSTThe instruction booklet has been sent by the warehouse as of
yesterday the tracking number is as follows: *** *** *** *** *** **I have given the customer the tracking number and explained that the will show up in the next to daysI have also attached an excel document listing the Sales order numbers and the amounts that were refundedThis should help clarify any questionsI have also verbally went over some of the refunds with the customer directlyA dispute was filed on PayPal 1/in the interest of customer relations a refund was immediate processed and that dispute has been closedThe case number associated with that dispute is as follows:Case #***I am happy to provide any additional supporting documentation in regards to that dispute but the customer did confirm that she saw the dispute was addressed.This complaint also references a particular CS agent being unprofessional during a phoneIn the interest of protecting the privacy of our employee I cannot divulge particular details of actions takenHowever, I can assure you that coaching has been provided to this particular agentShe also inquired about orders placed on 1/and 1/explained to the customer the products are in transit and she is okay with thatOrder *** item customer said that she didn't get earring backsI put a request for earring backs to be sent.The customer has also given some feedback in regards to packagingShe gave me examples and I am going to be sharing that information with the quality managerI have given my work schedule and direct extension if there are any other concernsShe was a pleasure to speak with and feels that we talked about her concerns thoroughly
Our inventory is very extensive and we get new items on a daily basisTherefore, although we update our website often we are always getting new items that may not be listed on the websiteIn addition, if there is an item that the customer would find satisfactory there is a possibility we can make an adjustment to the price to accommodate the customer if the item is similarThis is normally outside of our protocol however in the interest of customer relations liquidation channel is willing to do this to reach a resolutionFor this reason, the resolution presented is fair because we are willing to get something similar so the customer can still have a matching setIf price is the issue if the item is similar an exception can be madeI have again attempted to make contact today 10/at 10:20am CSTI will attempt my next contact later in the day to see if I am able to catch the customerWe can work on getting a new ringIn addition, the customer can also return the matching pieces and we can work on getting a new matching setWe have several options available to meet the customers needs
I would like to correct an item I proclaimed that I payed for along with the item in my disputeI had said it was a ring when it actually was another pendant that I payed five dollars forI just opened this package today and wanted to share with you the condition of the itemNot only is
there a white round blotch on the stone but as you can see from the photos the stone has a very noticeable gap at the top because the stone is too small for the castingI took pictures from different angles so that you can see it's not just reflecting off the lightIf the Liquidation Channel does a so called pre-shipment inspection, why did they send me this "flawed" piece of jewelryI also included a picture of the actual auction page showing what I was suppose to have received
11/the customer talked to a CS agent who facilitated a return for the items in question LC17617965/and LC17617965/A return label was sent for the defective items via USPS mailThis call occurred close to 12pm CSTTherefore, we have offered to compensate the customer once the
items are returned according to protocol which is listed on each invoiceThe customer indicated to the CS agent she was unhappy about having to return the items in order to get a refund, she was also upset about poor packaging of the productThe packaging complaint has been given to the proper department for further investigationA few hours later around 3:30pm CST the customer called again indicating she was unhappy about the returns processAt 5:35pm CST an escalation specialist contacted the customer in regards to the email the customer sent requesting Mr*** to contact herMr*** did not contact her directly because the customer service department handles escalated complaintsThe escalation specialist reiterated to the customer that we cannot process a refund without the products being returnedAlthough we understand the customer is upset about receiving defective items we have followed the protocol to get the returns from her in order to give compensationIn addition to this each call has been reviewed and it has been determined that each agent assisted the customer correctlyHowever, there is always opportunity for improvementTherefore, the management team will ensure all agents receive coaching to help them handle escalated matters better in the future
I contacted Mrs *** personally on 11/and explained to her that offering a return label and facilitating a return would be considered providing assistanceI also explained to the customer that Mr*** didn't contact her because that is what the CS team is forShe felt that he should be able to contact her because he is running a businessI thanked her for her feedback but indicated that is what our department is here forThe customer also felt that if she was offered a store credit for this situation she may have felt assisted betterThe customer disconnected the call before I could indicate to her I am going to give her replacements and not to send the items backBut I also indicated that going forward all additional defective items will have to be handled by the protocolI called back and left a voice mail indicating I was sending replacementsThe customer indicated in her desired settlement that she was dollars to spend with usUnfortunately we are unable to accommodate that requestHowever, we are sending replacements to ensure the customer has the items in time for giftsTherefore we feel that the complaint is being resolved amicably and quickly
I have contacted the customer today on 1/14/I have explained to the customer that I cannot refund toward a different payment methodHowever, I have processed a refund toward PayPal Credit of for the shipping and handling chargesI apologized to the customer for the initial interaction she hadShe was very pleasant to speak with and I think the conversation gave more clarity to the resolution I provided
I left a voicemail on 12/with my direct contact informationThe customer called back this morning around 7a CSTI notified her that I am requesting that the free gifts be shipped againWe acknowledge there was a mistake in fulfilling the request and we appreciate the customers business as
well as her patience with us to allow us to correct the mistakeThe free gifts should arrive to her location within 5-business daysIf there are further concerns my direct line is ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Lc liquidation never contacted me..I contacted them by email and I was told that I would have to pay for shipping and handlin and I would not get money back that it would be store credit..I did not accept I want my money including shipping and handling...had they done what they said they did it... would of escalated to this...now today I received an email from them about sending the ting back.. but that was today...how ever it did not specify how I would get my refund...I need that in writing.....please contact them..I will call them again on my side [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello Ms***,
I attempted to call on 8/but was unable to leave a voicemailAccording to our inventory item *** is unavailable at this timeWe do understand your frustration and we are sorry this has happened on more than one occasionOur personal shopper department is willing to find a similar Northern Lights Mystic Topaz pendant for you! I would be glad to make arrangements for one of them to contact you with the items they have foundMy direct number is as follows: ###-###-####In regards to the merchandise that you received the condition they came in is unacceptable and I would like to speak with you directly about thatI will attempt to call you again later today 8/6/I look forward to speaking with you so we can reach a resolution!
I have spoken with the customer today in regards to LC17401139/The tracking does indicate the product is stuck in transitIn interest of resolving the complaint I have requested a reshipment be sent out for the itemThe new order number is as follows LCthe reshipment
should arrive within the standard 5-business daysI have given the customer my direct line if she would like to reach out to me
I have spoken with the customer today on 4/in regards to the order in questionI have agreed to facilitate a return because the customer got an incorrect item which is covered by our warranty. I have also applied a customer relations credit to her account and explained to her she can
use it on our online catalog or she needs to use it with an agentI appreciate her feedback in regards to the agent that she interacted withWe can assure that coaching will be provided where appropriate
I have refunded the credit in question back to the method of payment to the customerI have explained to the customer the instances where Store credit may be applied versus a refundWe also talked briefly about how to use itShe has given feedback about the utilization of store creditI
indicated to her that her feedback is valuable and that I will share her feedback with upper managementThe customer also understands that our utilization of store credit is in no way intended to be deceitful or keep the customer from being able to use the fundsNevertheless, she is glad that I called and that we have reached a resolution
Complaint: ***I am rejecting this response because: the email I received today from the company directly conflicts with the answer provided by the company to your officeI am told AGAIN the order can not be cancelled because it is STILL 'in the warehouse' and somehow in the company's version explained in the email to my yahoo account-that means it has to be delivered at some point and then returned before the billing is removed/refunded.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, this business should not charged my credit card before the item was shipped and they didIn my opinion, they should follow closely with the shopping channels industry requirements and they obviously did notTheir customer service is non-existentI will never shop with them again
Regards,
*** ***
I have spoken with the customer on both 3/and 3/She is correct that her products did go to the incorrect locationFortunately the package was returned to us and arrived on 3/I contacted are warehouse team and they were successful able to locate the package and place a new label on it to
ship it to the correct addressI have spoke with the customer today around 11:20CST and given this information to herShe was glad to hear that were were able to get he products to herAlso in addition I have just processed a refund for the shipping charges of The refund should appear within 3-business days depending each financial institutions policiesWe apologize for any inconvenience that we have causedHowever, we are glad that were able to get a resolution facilitated
On 4/4/a voice mail was left at the daytime phone given at 11:35am CST. I indicated in the voicemail that I have no problem facilating returns.I have also left my schedule as well as my direct contact information.Agents have been informed that non defective items were not able to be
approved for a return and a supervisor would need to make an approvalThe reason for this is becasue we are an all sales are final company Nevertheless, if a stamp isn't present that is something that a return can be approved forCoaching will occur for the employee that is mentioned in this complaint as well. Invoice#: *** Item#: ***x3 On cuff was missing a refund for the product was processedThe customer as told she would get a store credit we acknolwedge there was a mistake made with how it was processed. 4/7Another attempt was made at the daytime phoneI left a message indicating that I would be willing to facilitate returns but I wanted to touch base with customer before presenting resolution on Revdex.comAlso indicated that I will respond to Revdex.com if I do not hear from customer.4/8 Attempted one more time a voicemail was left at 5:38pm CST on the evening phone number providedIndicated I would respond with proposed resolutionA return label is being sent out so we can ensure the the customer is refunded once the products arrive to usOnce it reaches our facility it goes through a Quality control check and it process in our returns systemFrom that point the customer will recieve a refundThis process usually takes business days upon recipt of the return
On 1/A voice mail was left at telephone number with area code (610) per the customers request.I have left a voice mail with my direct extension of ***She ended up calling back and we started talking around 11:45am CSTThe instruction booklet has been sent by the warehouse as of
yesterday the tracking number is as follows: *** *** *** *** *** **I have given the customer the tracking number and explained that the will show up in the next to daysI have also attached an excel document listing the Sales order numbers and the amounts that were refundedThis should help clarify any questionsI have also verbally went over some of the refunds with the customer directlyA dispute was filed on PayPal 1/in the interest of customer relations a refund was immediate processed and that dispute has been closedThe case number associated with that dispute is as follows:Case #***I am happy to provide any additional supporting documentation in regards to that dispute but the customer did confirm that she saw the dispute was addressed.This complaint also references a particular CS agent being unprofessional during a phoneIn the interest of protecting the privacy of our employee I cannot divulge particular details of actions takenHowever, I can assure you that coaching has been provided to this particular agentShe also inquired about orders placed on 1/and 1/explained to the customer the products are in transit and she is okay with thatOrder *** item customer said that she didn't get earring backsI put a request for earring backs to be sent.The customer has also given some feedback in regards to packagingShe gave me examples and I am going to be sharing that information with the quality managerI have given my work schedule and direct extension if there are any other concernsShe was a pleasure to speak with and feels that we talked about her concerns thoroughly
Complaint:***
I am rejecting this response because:
Regards,
*** ***
I have an e-mail in my folder where they indicate "as is" or "where is". As far as anyone contacting me, I was home all day on the 23rd. I do not answer calls that indicate "out of the area"/unknown name. If they truly called I have an answering machine that would have been able to record the message.
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Our inventory is very extensive and we get new items on a daily basisTherefore, although we update our website often we are always getting new items that may not be listed on the websiteIn addition, if there is an item that the customer would find satisfactory there is a possibility we can make an adjustment to the price to accommodate the customer if the item is similarThis is normally outside of our protocol however in the interest of customer relations liquidation channel is willing to do this to reach a resolutionFor this reason, the resolution presented is fair because we are willing to get something similar so the customer can still have a matching setIf price is the issue if the item is similar an exception can be madeI have again attempted to make contact today 10/at 10:20am CSTI will attempt my next contact later in the day to see if I am able to catch the customerWe can work on getting a new ringIn addition, the customer can also return the matching pieces and we can work on getting a new matching setWe have several options available to meet the customers needs
I would like to correct an item I proclaimed that I payed for along with the item in my disputeI had said it was a ring when it actually was another pendant that I payed five dollars forI just opened this package today and wanted to share with you the condition of the itemNot only is
there a white round blotch on the stone but as you can see from the photos the stone has a very noticeable gap at the top because the stone is too small for the castingI took pictures from different angles so that you can see it's not just reflecting off the lightIf the Liquidation Channel does a so called pre-shipment inspection, why did they send me this "flawed" piece of jewelryI also included a picture of the actual auction page showing what I was suppose to have received
11/the customer talked to a CS agent who facilitated a return for the items in question LC17617965/and LC17617965/A return label was sent for the defective items via USPS mailThis call occurred close to 12pm CSTTherefore, we have offered to compensate the customer once the
items are returned according to protocol which is listed on each invoiceThe customer indicated to the CS agent she was unhappy about having to return the items in order to get a refund, she was also upset about poor packaging of the productThe packaging complaint has been given to the proper department for further investigationA few hours later around 3:30pm CST the customer called again indicating she was unhappy about the returns processAt 5:35pm CST an escalation specialist contacted the customer in regards to the email the customer sent requesting Mr*** to contact herMr*** did not contact her directly because the customer service department handles escalated complaintsThe escalation specialist reiterated to the customer that we cannot process a refund without the products being returnedAlthough we understand the customer is upset about receiving defective items we have followed the protocol to get the returns from her in order to give compensationIn addition to this each call has been reviewed and it has been determined that each agent assisted the customer correctlyHowever, there is always opportunity for improvementTherefore, the management team will ensure all agents receive coaching to help them handle escalated matters better in the future
I contacted Mrs *** personally on 11/and explained to her that offering a return label and facilitating a return would be considered providing assistanceI also explained to the customer that Mr*** didn't contact her because that is what the CS team is forShe felt that he should be able to contact her because he is running a businessI thanked her for her feedback but indicated that is what our department is here forThe customer also felt that if she was offered a store credit for this situation she may have felt assisted betterThe customer disconnected the call before I could indicate to her I am going to give her replacements and not to send the items backBut I also indicated that going forward all additional defective items will have to be handled by the protocolI called back and left a voice mail indicating I was sending replacementsThe customer indicated in her desired settlement that she was dollars to spend with usUnfortunately we are unable to accommodate that requestHowever, we are sending replacements to ensure the customer has the items in time for giftsTherefore we feel that the complaint is being resolved amicably and quickly
I have contacted the customer today on 1/14/I have explained to the customer that I cannot refund toward a different payment methodHowever, I have processed a refund toward PayPal Credit of for the shipping and handling chargesI apologized to the customer for the initial interaction she hadShe was very pleasant to speak with and I think the conversation gave more clarity to the resolution I provided
I left a voicemail on 12/with my direct contact informationThe customer called back this morning around 7a CSTI notified her that I am requesting that the free gifts be shipped againWe acknowledge there was a mistake in fulfilling the request and we appreciate the customers business as
well as her patience with us to allow us to correct the mistakeThe free gifts should arrive to her location within 5-business daysIf there are further concerns my direct line is ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]