I have spoken to the customer in regards to the product in question. I indicated to him that our "start price" exists to demonstrate the type of retail value that we offer. It is a common practice for retails establishments to mark up prices. However, the nature of our business allows us to...
pass our savings to our customers. He understood and was happy to be called quickly. I indicated to him that a return label will be emailed to him and instructed him how to return item. I also went over the returns policy but indicated in the interest of customer relations we would accept these returns for a refund.
We stand by the statement that we do not sell pre-owned jewelry. On the contrary we manufacture a large percentage of our merchandise which in turn allows us to offer deals that we do to the customers. In the interest of customer relations and reaching a resolution the product may be returned...
for a refund. The customers account has been notated to accept the return for refund upon arrival to avoid any confusion. Once the product arrives we will get the refund processed to the original method of payment.
Hello, I left a voice mail in regards to the complaint and I have left my direct contact information ###-###-####.Our website does indicate 1.99 shipping site wide. However, we also have the words "See details" on the page as well to give customers the parameters of our shipping charges. When that...
hyperlink is clicked the information that shipping is 1.99 per item is listed for customers to reference. I have included the link which displays this information for your reference.http://www.liquidationchannel.com/pages/sitewideshipping.htmlAlso at the bottom of our website page we have many reference pages. One of which says "shipping policy" when that link is clicked it takes you to our general shipping policy page which also indicates that shipping is per item. We appreciate your feedback, however we do provide the information about our shipping policies to our customers in more than one location. Even so we thank you for taking the time to provide your feedback in regards to shipping methods. This link has also been included for your reference.http://www.liquidationchannel.com/shippingpolicy.htmlIn the interest of customer relations. Liquidation Channel will agree to refund the 30.00. Normally Rising auction items are actually 2.99 per item due to the Black Friday weekend we discounted the shipping to the 1.99. For future reference we also offer our "Value Bundle shipping" which is good for customers who are purchasing multiple items because it is a flat rate of 29.99. With this shipping method you can order as many items as you want for 1 calendar day (ends at midnight) and they will all go out UPS once they are packaged and shipped. With this shipping method there is only 1 shipping charge and it doesn't matter how many items the customers order. In closing, your refund should be reflected within 5-7 business days it does depend on your banking institutions policies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A refund has been processed for items 2646348 ($9.99) and 1729431($10.00). There were no shipping costs on the respective sales orders these items were on, therefore the item cost is what was refunded. At this time, we are not requesting a return in the interest of customer relations. Shop LC...
(formerly liquidation channel) returns department indicated that the products did not have normal wear. We will investigate further internally. This does not however change the fact that you need a resolution. We apologize for confusion caused and have processed the refunds in the interest of good will. We appreciate you taking the time to provide feedback to us to better customer experiences. Thank you for being a customer with SHOP LC (formerly Liquidation Channel). Regards, [redacted] Customer Service Manager.
The orders in question [redacted] and [redacted] have both been refunded back to the original method of payment. The business misunderstood the request of a 25 credit and simply refunded the amount of 25.00. However, we can see from this rebuttal that we didn't initially compensate the way she was expecting and apologize for any confusion. Nevertheless, an additional 25.00 has been refunded to the original method of payment. Therfore we have complied with the customers request. We apologize for the problems with getting these shipments out. We thank the customer for taking the time to allow us to correct the issue. In addition I have contacted the customer today 3/19 and left a voicemail with my direct extension just to make sure we are on the same page.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On 11/3/2015 the customer emailed inquiring about the refunds. I emailed back indicating that the products would be refunded. However, the returns department did not get to the package. I apologized for the delay and confirmed to the customer that we are still going to process the refund as requested. I reached out to the returns department and got the package processed the same day. I confirmed the refunds were processed to the customer I also provided a screen image of our payment system with the refunds. On 11/5/2015 a 1:32pm CST the customer has confirmed that the refunds have been posted to her bank account. We are sorry the customer was unhappy with the products. We are however glad we were able to get things straightened out for her.
Liquidation Channel acknowledges that the orders did get stuck due to a technical error. In the interest of customer relations I have requested the items be shipped to the customer next day air. According to UPS tracking **
[redacted] the order is out for delivery today. I have...
spoken with customer on 12/23 confirming this information.
I have provided coaching to the agent that gave the incorrect information regarding the free gifts. Replacements did ship to the customer and arrived 1/16 according to the voice mail left on 1/16/15. With that being said we are very sorry for the delays experienced with getting these out. However, we are glad that she received her gifts!
The order in question was initiated online 2/24/2017 by the customer. The address was not complete and we were unable to deliver the shipment. We are sorry for any inconvenience that may have occurred. Nevertheless a refund was processed 3/8/2017. In addition the products were sent next...
day air and delivery has been confirmed as of 3/9 as the package was signature confirmation. If there are any other questions or concerns customer service is available 24hrs a day at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I work for an airline that is going through a merger on Friday and we have no access to our phones at the airport! I did receive a wonderful email from him and he is sending me my candle!! I am so happy that after talking/emailing them five times I finally got someone who helped me! :) I order from Liquidation Channel often and I love them company....the jewerly and items are always beautiful and I have never had to even return one item! I was just frustrated that no one would listen so I appreciate your help in getting it resolved! I will DEFINATELY still do business with this company!! Thanks again...
Regards,
[redacted]
Liquidation Channel has confirmed we have received the refused package on 4/10 around 11a CST. Customer has been contacted today 4/11 with this information. Refunds for the orders in question have been processed to 4/11 the customer should see the refunds within 3-5 business days depending on her...
financial institutions policies. I have spoke with the customer and explained to her that the refunds will not show up in one large amount rather it will be broken down by item because how our system is set up.The customer indicated that she has seen products being sold cheaper on our fixed price catalog.I have indicated that I disagree. Several of the items that the customer purchased was under the price that we sell it for. However, there may be a time when a customer may purchase an item at higher price. However, that is the nature of the bidding process. I have personally spoken with customers who may have overbid on products and I have given the customer this same information as well. She also was wondering about the bidding process indicated customer that all bids placed on our system are done by customers. She also had concerns about our products being inexpensive. I explained to the customer that we manufacturer the majority of our products. This allows us to pass on savings to our customers because we save in manufacturing costs. The customer didn't agree with our all sales are final policy. For this reason she felt that accepting the products wasn't in her best interest. We would love to keep her as a customer but we understand that the customer does not agree with our policy. I indicated to her that I appreciated her feedback. She was still happy to get a call and a pleasure to speak with.
Sales order [redacted] has been cancelled per the customers request. The order was placed on 1/5 and today is 1/8 our shipping policies indicate that is can take 1-5 business days for a product to leave our facility. I have included this information for your reference: Shipping Policies Once...
the order is placed, we make sure that our customers receive their orders as soon as possible. Using LC's standard shipping, orders will normally be shipped within the 1-5 business days and time in transit is usually 1 to 5 business days. Here is the direct link for your reference: http://www.liquidationchannel.com/shippingpolicy.html Nevertheless the cancellation has occurred. A refund will post to your account within 3-5 business days it does depend on your financial institutions policies.
Complaint: [redacted]
I am rejecting this response because: As stated, they cannot furnish an item I won in their on line auction. I'm done dealing with this type of business and I tired of dealing with "Forrest Gump" jewelry - You never know what you're gonna get.
Regard
[redacted]
I have spoken to the customer in regards to the product in question. I indicated to him that our "start price" exists to demonstrate the type of retail value that we offer. It is a common practice for retails establishments to mark up prices. However, the nature of our business allows us to...
pass our savings to our customers. He understood and was happy to be called quickly. I indicated to him that a return label will be emailed to him and instructed him how to return item. I also went over the returns policy but indicated in the interest of customer relations we would accept these returns for a refund.
We stand by the statement that we do not sell pre-owned jewelry. On the contrary we manufacture a large percentage of our merchandise which in turn allows us to offer deals that we do to the customers. In the interest of customer relations and reaching a resolution the product may be returned...
for a refund. The customers account has been notated to accept the return for refund upon arrival to avoid any confusion. Once the product arrives we will get the refund processed to the original method of payment.
Hello, I left a voice mail in regards to the complaint and I have left my direct contact information ###-###-####.Our website does indicate 1.99 shipping site wide. However, we also have the words "See details" on the page as well to give customers the parameters of our shipping charges. When that...
hyperlink is clicked the information that shipping is 1.99 per item is listed for customers to reference. I have included the link which displays this information for your reference.http://www.liquidationchannel.com/pages/sitewideshipping.htmlAlso at the bottom of our website page we have many reference pages. One of which says "shipping policy" when that link is clicked it takes you to our general shipping policy page which also indicates that shipping is per item. We appreciate your feedback, however we do provide the information about our shipping policies to our customers in more than one location. Even so we thank you for taking the time to provide your feedback in regards to shipping methods. This link has also been included for your reference.http://www.liquidationchannel.com/shippingpolicy.htmlIn the interest of customer relations. Liquidation Channel will agree to refund the 30.00. Normally Rising auction items are actually 2.99 per item due to the Black Friday weekend we discounted the shipping to the 1.99. For future reference we also offer our "Value Bundle shipping" which is good for customers who are purchasing multiple items because it is a flat rate of 29.99. With this shipping method you can order as many items as you want for 1 calendar day (ends at midnight) and they will all go out UPS once they are packaged and shipped. With this shipping method there is only 1 shipping charge and it doesn't matter how many items the customers order. In closing, your refund should be reflected within 5-7 business days it does depend on your banking institutions policies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A refund has been processed for items 2646348 ($9.99) and 1729431($10.00). There were no shipping costs on the respective sales orders these items were on, therefore the item cost is what was refunded. At this time, we are not requesting a return in the interest of customer relations. Shop LC...
(formerly liquidation channel) returns department indicated that the products did not have normal wear. We will investigate further internally. This does not however change the fact that you need a resolution. We apologize for confusion caused and have processed the refunds in the interest of good will. We appreciate you taking the time to provide feedback to us to better customer experiences. Thank you for being a customer with SHOP LC (formerly Liquidation Channel). Regards, [redacted] Customer Service Manager.
The orders in question [redacted] and [redacted] have both been refunded back to the original method of payment. The business misunderstood the request of a 25 credit and simply refunded the amount of 25.00. However, we can see from this rebuttal that we didn't initially compensate the way she was expecting and apologize for any confusion. Nevertheless, an additional 25.00 has been refunded to the original method of payment. Therfore we have complied with the customers request. We apologize for the problems with getting these shipments out. We thank the customer for taking the time to allow us to correct the issue. In addition I have contacted the customer today 3/19 and left a voicemail with my direct extension just to make sure we are on the same page.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On 11/3/2015 the customer emailed inquiring about the refunds. I emailed back indicating that the products would be refunded. However, the returns department did not get to the package. I apologized for the delay and confirmed to the customer that we are still going to process the refund as requested. I reached out to the returns department and got the package processed the same day. I confirmed the refunds were processed to the customer I also provided a screen image of our payment system with the refunds. On 11/5/2015 a 1:32pm CST the customer has confirmed that the refunds have been posted to her bank account. We are sorry the customer was unhappy with the products. We are however glad we were able to get things straightened out for her.
Liquidation Channel acknowledges that the orders did get stuck due to a technical error. In the interest of customer relations I have requested the items be shipped to the customer next day air. According to UPS tracking **
[redacted] the order is out for delivery today. I have...
spoken with customer on 12/23 confirming this information.
I have provided coaching to the agent that gave the incorrect information regarding the free gifts. Replacements did ship to the customer and arrived 1/16 according to the voice mail left on 1/16/15. With that being said we are very sorry for the delays experienced with getting these out. However, we are glad that she received her gifts!
The order in question was initiated online 2/24/2017 by the customer. The address was not complete and we were unable to deliver the shipment. We are sorry for any inconvenience that may have occurred. Nevertheless a refund was processed 3/8/2017. In addition the products were sent next...
day air and delivery has been confirmed as of 3/9 as the package was signature confirmation. If there are any other questions or concerns customer service is available 24hrs a day at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I work for an airline that is going through a merger on Friday and we have no access to our phones at the airport! I did receive a wonderful email from him and he is sending me my candle!! I am so happy that after talking/emailing them five times I finally got someone who helped me! :) I order from Liquidation Channel often and I love them company....the jewerly and items are always beautiful and I have never had to even return one item! I was just frustrated that no one would listen so I appreciate your help in getting it resolved! I will DEFINATELY still do business with this company!! Thanks again...
Regards,
[redacted]
Liquidation Channel has confirmed we have received the refused package on 4/10 around 11a CST. Customer has been contacted today 4/11 with this information. Refunds for the orders in question have been processed to 4/11 the customer should see the refunds within 3-5 business days depending on her...
financial institutions policies. I have spoke with the customer and explained to her that the refunds will not show up in one large amount rather it will be broken down by item because how our system is set up.The customer indicated that she has seen products being sold cheaper on our fixed price catalog.I have indicated that I disagree. Several of the items that the customer purchased was under the price that we sell it for. However, there may be a time when a customer may purchase an item at higher price. However, that is the nature of the bidding process. I have personally spoken with customers who may have overbid on products and I have given the customer this same information as well. She also was wondering about the bidding process indicated customer that all bids placed on our system are done by customers. She also had concerns about our products being inexpensive. I explained to the customer that we manufacturer the majority of our products. This allows us to pass on savings to our customers because we save in manufacturing costs. The customer didn't agree with our all sales are final policy. For this reason she felt that accepting the products wasn't in her best interest. We would love to keep her as a customer but we understand that the customer does not agree with our policy. I indicated to her that I appreciated her feedback. She was still happy to get a call and a pleasure to speak with.
Sales order [redacted] has been cancelled per the customers request. The order was placed on 1/5 and today is 1/8 our shipping policies indicate that is can take 1-5 business days for a product to leave our facility. I have included this information for your reference: Shipping Policies Once...
the order is placed, we make sure that our customers receive their orders as soon as possible. Using LC's standard shipping, orders will normally be shipped within the 1-5 business days and time in transit is usually 1 to 5 business days. Here is the direct link for your reference: http://www.liquidationchannel.com/shippingpolicy.html Nevertheless the cancellation has occurred. A refund will post to your account within 3-5 business days it does depend on your financial institutions policies.
Complaint: [redacted]
I am rejecting this response because: As stated, they cannot furnish an item I won in their on line auction. I'm done dealing with this type of business and I tired of dealing with "Forrest Gump" jewelry - You never know what you're gonna get.
Regard
[redacted]