Shopko

This letter is in response to the complaint filed by Mr [redacted] ***Mr*** alleges he purchased a 24” Seiki television from a Shopko store in June of and he cannot receive all of the television channels provided by his cable companyShopko is committed to providing excellent service to every customer every time they visit our store, and maintaining the highest standards of credibility in the communities where we do businessShopko has contacted the Seiki television vendor to address Mr [redacted] inability to receive all of the channels provided by his cable providerShopko has also contacted Mr [redacted] directly in order to obtain more information regarding the cable company Mr [redacted] is currently using and his specific cable agreementAs stated above, it is Shopko’s goal to serve every customer at every visitWe are disappointed Mr [redacted] did not have a positive shopping experience at our store and we apologize for any inconvenienceWe will continue to work with Mr [redacted] in an effort to resolve his complaintIf you should have any questions, please contact me Sincerely, [redacted] Internal Audit and Loss Prevention

This letter is in response to the unsatisfactory response filed by [redacted] regarding her purchase from the shopko.com website.Shopko is committed to providing excellent service to every customer every time they visit our stores or website, and maintaining the highest standards of credibility in the communities where we do business.Shopko has reviewed the transaction records and has confirmed that Ms [redacted] was issued a full refund on December 17, This $refund (the cost of the shipped dress plus the shipping charges) was applied to MsPressman’s credit card accountAs a courtesy to the customer, the customer was able to keep the shipped dress free of charge.We again apologize for the difficulties Ms [redacted] experienced and hope that Ms [redacted] will continue to be a Shopko customer in the futureSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, under the existing circumstance, is satisfactory to me It is too bad their initial response was to lie Regards, [redacted]

This letter is in response to the complaint dated November 20, filed by [redacted] Mr [redacted] alleges that he overheard a store manager speaking to a cashier in a loud voice and that he witnessed store employees using cell phones on the sales floor at Shopko Store #28.Shopko is committed to providing excellent service to every customer every time they shop our store or our website, and maintaining the highest standards of credibility in the communities where we do businessOur investigation of the events described in the complaint reveals that Mr [redacted] is the husband of the cashier he references in his complaintMr [redacted] visits Shopko Store #on a very frequent basis and spends a great deal of time talking to his wife while she is working on the sales floorStore management has spoken to Mr [redacted] regarding his frequent and lengthy conversations with his wife during her working hours but he continues to visit the store and converse with his wifeMr [redacted] further alleges employees use their personal cell phones on the sales floor and his wife does not have the opportunity to telephone her husband or to receive telephone calls from himIn order to maintain a safe and productive work environment, Shopko requires teammates to keep their personal cellphones in their locker or in their vehicle during working hoursHowever, Shopko values its employees’ safety and well–being, and if there is an emergency involving a teammate during working hours, the teammate is able to access a telephone to receive or place a phone call during the emergency situationIf you should have any questions, please contact meThank you.Sincerely, [redacted] Internal Audit and Loss Prevention

This letter is in response to the complaint received by your office from [redacted] Mr[redacted] alleges that he ordered a television from the Shopko.com website and had difficultiesconfirming the ship date for this item.Shopko is committed to serving every customer every time they visit our store, andmaintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed Mr [redacted] purchased a Samsung 55” LED H6350series Smart TV during the special “Black Friday” sales eventThis large size televisionrequires additional shipping procedures which result in a longer ship timeUnfortunately, thecustomer service team of Shopko’s e-commerce provider should have informed the customerof the additional ship timeOur records reveal this item shipped to Mr [redacted] on December8, 2014.As stated above, it is Shopko’s goal to serve every customer at every visitAs in all cases,we are disappointed Mr [redacted] did not have a positive shopping experience on theShopko.com website and we apologize for this inconvenienceWe hope that Mr [redacted] willcontinue to be a Shopko customer in the future.If you should have any questions, please contact me

This letter is in response to the complaint filed by [redacted] The complaint alleges Ms [redacted] wascharged twice for the same item.Shopko is committed to providing excellent service to every customer every time they visit our stores orwebsite, and maintaining the highest standards of credibility in the communities where we do business.Our investigation of the incident described in the complaint reveals that Ms [redacted] purchased a pair ofyoga pants at [redacted] in [redacted] It appears due to a human error, Ms [redacted] was incorrectly charged twice for one pair of yoga pantsWhen Shopko obtained Ms [redacted] ’s phonenumber, a customer service representative telephoned Ms [redacted] immediately and apologized for thiserror.Shopko is disappointed Ms [redacted] did not have a positive shopping experience at ShopkoAn electronicgift card was issued to Ms [redacted] in the amount of $57.00, the cost of the pants and $as anapology for this inconvenience.We apologize for this error and hope that Ms [redacted] will continue to be a Shopko customer

RE: Complaint *** * *** ***This letter is in response to the complaint filed by *** ***The complaint alleges Ms*** placed an order from the Shopko.com website for two items but only one item shippedAfter the customer chose to cancel this order, there was some
difficulty in processing the cancellation requestShopko is committed to providing excellent service to every customer every time they visit our stores or website, and maintaining the highest standards of credibility in the communities where we do businessOur investigation of the incident described in the complaint reveals that Ms*** purchased two purple character dresses from the Shopko.com websiteOne dress was processed in the system as shipped from distribution center, and one dress was displayed in the system as ship from storeOne dress was shipped to the customer and the correct charges were applied to the customer’s credit card accountThe other dress was not shipped and therefore charges were not applied to the customer’s credit card accountUnfortunately due to a timing constraint, Shopko Customer Service was not able to cancel either of these two orders as requested by the customer.Shopko is disappointed Ms*** did not have a positive experience at Shopko.comA credit has been issued to the customer’s credit card account in the amount of $(the cost of the shipped dress plus the shipping charges)In addition, the customer was able to keep the shipped dress free of chargeWe apologize for the difficulties Ms*** experienced and hope that Ms*** will continue to be a Shopko customer in the future.Sincerely,*** ***Internal Audit and Loss Prevention

This letter is in response to Complaint *** dated December 22, filed by *** ***Mr.*** alleges that he ordered three items from the Shopko.com website but only received two of thethree items ordered, and that his order included an overcharge and an undisclosed surcharge.Shopko is
committed to providing excellent service to every customer every time they visit our stores orwebsite, and maintaining the highest standards of credibility in the communities where we do business.Our investigation of the incident described in the complaint reveals that the tablet computer Mr***ordered was delivered to his home on December 5, However, as an apology for the inconvenienceMr*** experienced with his tablet order, Shopko has credited Mr***’s credit card account in theamount of $(the price of the tablet and the applicable tax).Mr*** also ordered a large kitchen islandIt is Shopko’s standard shipping practice to apply a$delivery surcharge to an item of this size and weightThe delivery surcharge is disclosed to thecustomer on the Shopko website’s product detail description and during the checkout processShopko’srecords of Mr***’s transaction do not show the $overcharge that Mr*** alleges in hiscomplaint.As stated above, Shopko values each of its customers and works hard to assure that their shoppingexperience is a pleasant oneWe are disappointed that Mr*** did not have a positive on-lineshopping experience at Shopko.com and we hope he will continue to be a Shopko customer in the future

Company states that the person purchased an at home marijuana testThere is an expiration date on the packageThe company did called the company who sold them the marijuana testThe marijuana test company said that it would still be goodCompany then told the consumer that they would either give
her a discount on the expired one or buy one that is not for full priceShe purchased the expired product, then brought in the empty wrapper and wanted a refundCompany offered her an in store creditCompany said that if she wanted to pay for a brand new test, they would offer it to her for just the price difference for the others offered ($2) or in-store creditThe company has an all sales final posted in storeConsumer acknowledged on a post online that she knew it was expired

This letter is in response to the complaint received by your office on February 17, from ***
***The complaint alleges Shopko would not honor the tax exempt status of ***
School District until additional documentation was received
Shopko is committed to providing excellent
service to every customer every time they visit our
stores, and maintaining the highest standards of credibility in the communities where we do
business
Our investigation into this matter reveals there was a miscommunication at the store level regarding
the required tax exempt status documentationWisconsin tax exempt requirements have been
reviewed with the store personnel at the Shopko Store in Wisconsin RapidsShopko Store
personnel contacted Ms*** directly to apologize for this misunderstanding
Shopko is disappointed that the *** School District did not have a positive experience at our
store and apologizes for this inconvenience and for this miscommunication
Sincerely,
/s/
*** *** *** *** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am still confused, it just does not "sound" right..infact I asked some area business owners and they as well thought the same as I do.But perhaps it is their software..in any case I am still confused as to the methodology..but accept the facts

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Shopko in reference to complaint ID *** I appreciate the effort made to better communicate with the employees the appropriate requirements for the proof tax exempt organizations are required to provide Shopko, and find that this resolution satisfactory.
Regards,
*** ***

I purchased this product for a friend to have peace of mind on an upcoming testI purchased it the day before and didn't know it was expired in August of the previous yearWhen the test came back inconclusive I then checked the packagingI brought the test and packaging into the storeI was treated like a deliquesce looking for something out of lineI wanted a refund or in store creditShe offered me to buy a new test with a credit towards the new testI had already had issues with the item they sold why shouldn't refund be an optionWas not my fault she didn't want to touch a stick that was peed onShouldn't be my issue the sold expired product but they made it my issueHere peace of mind for a friend turn into a big scareHe passed.BetterBusiness Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jennie ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I am convinced that without your intervention, I would not have received any such response, and am very grateful Thank you!Regards,
*** ***

This letter is in response to the complaint filed by *** *** ***The complaint alleges Ms*** was unable to obtain a refund for her Shopko.com purchase in the amount of $36.00.Shopko is committed to providing excellent service to every customer every time they visit our stores or website,
and maintaining the highest standards of credibility in the communities where we do business.Our investigation of the incident described in the complaint reveals that Ms*** purchased a set of sheets from the Shopko.com website and chose to have this item shipped to her local Shopko store for pick upMs*** states that she was unable to pick up the sheets at the Shopko store and subsequently experienced difficulty obtaining a refund.Shopko is disappointed Ms*** did not have a positive shopping experience through Shopko.comA credit was issued to Ms***’s credit card account in the amount of $In addition, Shopko has offered Ms*** free shipping on her next Shopko.com purchase.We apologize for the difficulties Ms*** experienced and hope that Ms*** will continue to be a Shopko customer.Sincerely,*** ***Internal Audit and Loss Prevention

This letter is in response to the complaint dated November 20, 2014 filed by [redacted] Mr. [redacted] alleges that he overheard a store manager speaking to a cashier in a loud voice and that he witnessed store employees using cell phones on the sales floor at Shopko Store #28.Shopko is...

committed to providing excellent service to every customer every time they shop our store or our website, and maintaining the highest standards of credibility in the communities where we do business. Our investigation of the events described in the complaint reveals that Mr. [redacted] is the husband of the cashier he references in his complaint. Mr. [redacted] visits Shopko Store #28 on a very frequent basis and spends a great deal of time talking to his wife while she is working on the sales floor. Store management has spoken to Mr. [redacted] regarding his frequent and lengthy conversations with his wife during her working hours but he continues to visit the store and converse with his wife. Mr. [redacted] further alleges employees use their personal cell phones on the sales floor and his wife does not have the opportunity to telephone her husband or to receive telephone calls from him. In order to maintain a safe and productive work environment, Shopko requires teammates to keep their personal cellphones in their locker or in their vehicle during working hours. However, Shopko values its employees’ safety and well–being, and if there is an emergency involving a teammate during working hours, the teammate is able to access a telephone to receive or place a phone call during the emergency situation. If you should have any questions, please contact me. Thank you.Sincerely,[redacted]Internal Audit and Loss Prevention

The $100 deductible was applied to the labor and parts for the repair, which is noted in the warranty. The home warranty would not supply the spring needed for the complete repair. The $100 will not be refunded.

This letter is in response to the complaint received by your office from [redacted]. Mr.[redacted] alleges that he ordered a television from the Shopko.com website and had difficultiesconfirming the ship date for this item.Shopko is committed to serving every customer every time they visit our...

store, andmaintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed Mr. [redacted] purchased a Samsung 55” LED H6350series Smart TV during the special “Black Friday” sales event. This large size televisionrequires additional shipping procedures which result in a longer ship time. Unfortunately, thecustomer service team of Shopko’s e-commerce provider should have informed the customerof the additional ship time. Our records reveal this item shipped to Mr. [redacted] on December8, 2014.As stated above, it is Shopko’s goal to serve every customer at every visit. As in all cases,we are disappointed Mr. [redacted] did not have a positive shopping experience on theShopko.com website and we apologize for this inconvenience. We hope that Mr. [redacted] willcontinue to be a Shopko customer in the future.If you should have any questions, please contact me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, under the existing circumstance, is satisfactory to me.  It is too bad their initial response was to lie.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]