Shopko

Review: I placed an online order on Cyber Monday, December 2, 2013 after receiving an email promotion from Shopko, and received then another email confirming my order the same day. On December 6, 2013 an email was received informing me that my complete order had been shipped. On December 10, 2013 a large box was delivered. As I dragged the box through the doorway,the sound of broken glass could be heard prior to opening the box. Inside, two smaller boxes that held glass canisters had arrived broken. Glass shards were visible on the bottom of the large box and many tiny pieces of glass were also embedded into the fabric of a knit NFL Green Bay Packer scarf. Both a blanket and a comforter were missing from the order but charged to my credit card. I called the customer service number and was told a supervisor would call me back within 24 to 48 hours. After no response, I called again on Dec 12th and was told a supervisor would called me back within 24 to 48 hours again! December 17th, I called again one week after receiving the box of broken & missing items and was told the same thing. Today is 12/20/2013 and no one has called back regarding the broken and missing items.Desired Settlement: I want a full refund credit for each of the 2 broken canister sets priced at $9.99. I am requesting that Shopko ship me the Soft & Lofty Micro plush blanket offered for $14.99 and the NorthCrest Down Alternative Comforter offered for $19.99 that were both charged to my credit card.

Business

Response:

This letter is in response to the complaint received by your office from [redacted] alleges she made an online purchase through the Shopko website, however she only received a partial shipment and some of the items she received were damaged. [redacted] also states she contacted Shopko customer service and experienced difficulties receiving a resolution to her order.

Review: purchased item 6/28/2014 for $128.88. 7/17 item goes on sale for $99.99 plus on valued my extra savings member a coupon for $10.00 of a $50.00 purchase. My knowledge with other stores in this situation would be to take in receipt and coupon and the store would refund $38.89 within 30 days(at the least). Shopko informed me they only have a 14 day policy. I haven't seen it posted or been told of this while in the store. The receipt says "save your receipt for all returns. ask our customer service desk or visit website. I guess I could have done that, but I feel that if their policy is out of the normal they should make it be known. This isn't just pocket change to me, I surely would have taken my purchase more serious had I known the policy. I wouldn't have bought it.Desired Settlement: Of course I would like to get the $38.89 back and I think they should print policy on receipt and have it posted in store or have cashier tell you about it.

Business

Response:

Dear Ms. [redacted]:

I had an issue with two online orders being placed. My first order had an error message occur stating that they couldn't recognize my mouse click and to try again. After refreshing the screen, my cart was empty. I re-selected only the items. I checked my email to make sure my original order wasn't placed; as it stated that it didn't recoginze my mouse click. I had no confirmation message, so I submited my second attempt cart load. Shortly after, I received two confirmation emails. As soon as I received the two order confirmation emails, I called customer service (maybe 5 minutes after the online order). [redacted] indicated that there was only one order in cue and there must have just been a glitch with my email. I told her I was really concerned because I have two different order confirmation numbers. She confirmed with her supervisor, [redacted], that there was only one order and I had nothing to worry about.

I still felt uneasy, so I emailed their online customer service email; I then told my husband about the situation. He looked on the Shopko website for both of my orders and said I needed to call customer service back because they must have been mistaken.

I called back and [redacted] answered again (this was maybe 15-20 minutes after placing the order). She checked my email once more and stated that there were two charges, but it was too late to cancel either order!?!?! I asked to speak to [redacted] because I was told by both not even a half hour earlier that there was only one order/charge. Both indicated that they couldn't do anything to assist. I was beyond frustrated at this point because the two who kept assuring me that there was one charge even though I had two confirmation emails, were now telling me that there were two charges and it was too late to cancel one. I believe if they would have taken my concern serious in the first call, I wouldn't have to deal with the fall out now.

My husband couldn't believe that they couldn't cancel the order, so he called back to speak with [redacted]. He was on hold for 15-20 minutes and told by [redacted] that she couldn't get a hold of [redacted] and couldn't keep putting my husband on hold because there were other customers. Which she forgot that we are a customer too and our issue occurred due to lack of follow-through from my original call.

After numerous attempts to cancel the order or to have the order shipped to me priority so I could get the money back into my account, I was repeatedly told there was nothing Shopko could do.

I still don't understand how orders that have not been processed yet, cannot be cancelled or have a shipping method changed; you cannot tell me that someone doesn't have the authority to make a call to make that change!

I am EXTREMELY disappointed with how this whole situation has been handled. After being guaranteed that there was only one order to begin with, to the fall out that has occured with no assistance from Shopko to right this error or assist the customer in any way!

All people/stores make mistakes, but it is how the mistakes are handled that shows how much integrity the store has and how much they really care about their customers. It has become quiet clear that Shopko doesn't care about their customers, but instead cares about what is most convienent for Shopko! I know this is a small concern for Shopko's corporation; but not many customers have extra money to literally pay for a mistake! So the small error for you, is a very difficult one on me finanically. I really hope Shopko can change how they handle similar situations, or they will be losing even more customers. :(

They need to set something in place to allow online orders to be cancelled within an hour of the purchase. That way if their website malfunctions, like it did for me, the customer doesn't have to pay for the mistake!

Review: I will say that I am on disability so money is tight. I saved for a TV and bought a 24 inch Seiki. I bought it in June of 2014. I was so happy I could finally get a LED TV. -There was a sales associate in your store that assisted me in picking out the TV. There were 2 for around the same price and I deliberated for at least 10 minutes as to which one to take. My cable company added more channels in numbers such as 107.3/108.3/105.4 etc.The Seiki is not getting those channels with Auto Scan. I then called Seiki and spoke with a Jim with an ID of 0645.We went through how the cable was coming into my TV and it is coming in from cable line directly into the TV. There is no convertor box etc.. Jim advised me that there is some FTC thing and some QAM thing and years of FTC guidelines and such. I did not understand fully as he did not speak fluent English. This is not mentioned by your associate or on the box as well. Jim advised to get a cable box from my cable company to rectify the issue. A) The cable box costs an additional 8.00 a month. I do not have money for that. It is a struggle enough to pay for cable each month as it is. B) My friend has a Westinghouse Digital TV that was bought in March of 2014 and his TV gets all the new channels.So now, I have a TV that is basically useless. I would expect regarding the TV that I bought, that your Sales Associate would be in the know as to advise me. It is presumptuous to assume that consumers are going to be in the know. We have to rely on education from where we purchase it. Since your store did not advise me of this matter, I feel that I need either an exchange for a 24 inch TV that does provide me access to the full line of channels, or a credit to be used in your store to go towards a 24 inch television that does. If you do not have one available, I would like to return the TV for what I paid for it.Desired Settlement: A TV that does exceed channels above 100, or credit for a 24 inch towards a new one they may have or a total refund. [redacted]

Business

Response:

This letter is in response to the complaint filed by Mr. [redacted]. Mr. [redacted] alleges he

purchased a 24” Seiki television from a Shopko store in June of 2014 and he cannot receive all

of the television channels provided by his cable company.

I ordered a sheet set online to get as a Christmas gift. I ordered them December 2, and selected "ship to store". 18 days later, and no sheets, I made my way into the Shopko to only be greeted by a sarcastic, condescending employee, who mocked me with " hope your holiday goes better, hope your afternoon gets better, sorry about this, hope it gets better soon" over and over and over. I had to speak with the manager, and have him approve of the return, because the employee told me I had to get it in a store credit. No, absolutely not. I will not shop there ever again. Every time I called the customer service number, I was passed around to different people, none of which actually cared. For a store that is never busy, never has a full parking lot, they clearly don't truly care about the few customers they did have. I also suggested to the manager they get someone in there who cares and isn't a jerk to customers on the regular.

Review: I purchased two sets of dishes. When received there a broken cup, broken plate and a few chipped dishes. I called customer service immediately with the intent of returning both sets if I could not receive replacement pieces in exchange for damaged one's. I was informed I did not need to do either, that one new set would be sent to me. After several weeks of no new set, I again contacted Shopko who acknowledged the filed complaint, however now stating that they were waiting for pictures of damaged goods. I told them I was never told that this was needed. They apologized that I wasn't told this. I said I would send picture, however it was just of chipped dishes as we had already discarded the broken dishes. I explained this to them. I then received an email saying we're looking into it and a subsequent one offering a gift card of 15% discount on one box or a return label to send all back for a refund. I have informed them that all packaging has been disposed of due to initial promise for replacement pieces being sent.Desired Settlement: Either send dishes sent as promised or packaging along with shipping label to return for full refund.

Business

Response:

This letter is in response to the complaint filed by [redacted]. Ms. [redacted] placed an online order of twosets of dishes on November 27, 2015. Ms. [redacted] alleges that upon receipt there was a broken cup, plateand a few chipped dishes. Ms. [redacted] further alleges that she contacted customer service several times andreceived conflicting information.Shopko is committed to providing excellent service to every customer every time they shop at our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.Investigation into this matter revealed that Ms. [redacted] contacted Shopko's online customer service regardingthe broken dishes. Unfortunately, Ms. [redacted] spoke with our temporary seasonal help and there was someconfusion in the direction given for this return. It has been confinned, a new set of dishes were sent UPSto Ms. [redacted] on January 21, 2016, at no additional expense to the customer. Shopko apologizes for theinconvenience in this online order.As stated above, it is Shopko's goal to provide excellent service to every customer at every visit. As in allcases, we are disappointed Ms. [redacted] did not have a positive shopping experience with Shopko. We hopethat Ms. [redacted] will continue to be a Shopko customer in the future.700

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Yahama snow bike from Shopko on Wednesday Nov 25th first thing in the morning along with a lego set. All their items stated if they were in stock or not online, they were both in stock and I got my conformation for the order. Today I got an email, 3 days after ordering that they canceled my order for the bike because it's no longer available but I can go on their site today and pay $61 more then I did 3 days ago and be able to order it. Now they want to charge my card for the shipping of a lego set and I also lost the coupon I used since my order no longer has free shipping and I didn't spend the at least $50 to use the coupon.Desired Settlement: I would like the bike that is in stock to be sent to my house like it was supposed to be in the first place and not tell me I have to pay $111 instead of the $49 I already paid to get it. This was a Christmas gift for my son.

Business

Response:

This letter is in response to the complaint filed by [redacted]

[redacted]. Ms. [redacted] alleges that she received confirmation for an online order

of two items; however, only received one item from her order. Ms. [redacted]

further alleges that because of this, she was charged shipping for the one item

and was not able to use the $10 coupon, due to her order no longer being over

$50.00.Shopko is committed to providing excellent service to every

customer every time they shop at our store or on our website, and maintaining

the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that on November 25,

2015, Ms. [redacted] ordered a snow bike and a lego set online. At the same time

this online order was being placed, the last of these snow bikes was sold in

the store which held the inventory for this product. Therefore, the lego set

was sent to Ms. [redacted] and the snow bike was not; however, shipping was not charged

for the sale. In addition, a pro-rated % of the $10 off coupon was applied to

the lego set. In regards to the snow bike, Ms. [redacted] was contacted by Shopko

and a bike was sent to Ms. [redacted] by expedited shipping on December 2, 2015.

Ms. [redacted] was charged the price from her original order and no charge for

shipping. In addition, the $10 coupon was applied to the order.Shopko apologizes for this inconvenience, as we have

experienced a higher online sales demand than forecasted. Due to this inconvenience,

we would like to extend a $25 gift card to Ms. [redacted]. The gift card will be

sent to the address on this complaint. Please allow seven business days for

receipt.As stated above, it is Shopko's goal to provide excellent

service to every customer at every visit. As in all cases, we are disappointed

Ms. [redacted] did not have a positive shopping experience with Shopko. We hope

that Ms. [redacted] will continue to be a Shopko customer in the future.

Consumer

Response:

On Fri, Dec 4, 2015 at 9:31 PM, [redacted] <[redacted]> wrote:I filed a complaint against shopko and they have since gotten ahold of me, today I received the item in my complaint.

I ordered safety glasses through Shopko on 4/5/2016. The gal that run me up checked to see what my safety glasses would cost after my insurance through EyeMed paid their portion. She told me that my total after insurance was $4.80. I paid cash. I picked up my glasses the following week. Today, I received a bill in the mail from Shopko for $20 for my glasses. I called them and asked them why I was being billed $20 addition when I had already received an itemized receipt subtracting what my insurance covered and that total was $4.80. The lady on the phone's response was, "I'm sorry that we didn't make that very clear." It would have been nice to have that explained to me up front so that I know exactly what I'm paying for. If this is the case, Shopko should have a store policy at the counter that states this AND tell customers. This is like false advertisement. I think it's unfair that I have to pay $20 addition when I was never told otherwise.
Thanks,

Review: I purchased a set of sheets online, when they were delivered to the store, the manager [redacted] refused to give them to me. I spoke with Shopko's headquarters, and they assured me my money would be refunded to my account within 10 days. It has now been over 3 weeks. I would like my $36.00 back.Desired Settlement: I want my money immediately. I shouldn't have to wait anymore, as I have waited past the time frame they told me it would take to receive it.

Business

Response:

This letter is in response to the complaint filed by [redacted]. The complaint alleges Ms. [redacted] was unable to obtain a refund for her Shopko.com purchase in the amount of $36.00.

Review: To whom it may concern,My wife and I sent in a filled in rebate form, a cash register receipt and a [redacted] mark to get a $20.00 rebate for a [redacted] cookware set that we purchased at Shopko. After waiting several weeks we were informed that we did not include the [redacted] code. This is not true. We do all our rebates together and check off the required proof as we put in the envelope. The [redacted] code was either lost by the [redacted] Company or they are pulling some kind of scam. We do not make copies of rebates because we do not have a copy machine and it is expensive to go to the library to make copies.We do not blame Shopko for this problem. We would however ask Shopko to look into this for us. People in our area know Shopko and they have a good reputation. We do not know and do not trust the company that lost the [redacted] code that we carefully cut off the box of cookware that we gave to our Sons girlfriend.[redacted]Desired Settlement: I would like the $20 rebate.

Business

Response:

This letter is in response to the correspondence received by your office from [redacted] Mr. [redacted] states that he was unable to obtain a $20.00 rebate for a [redacted] cookware set that he purchased at Shopko.

Review: As a school district we hold a WI Sales and Use Tax Exemption number. State statute allows a seller to accept the form S-211 "Wisconsin Sales and Use Tax Exemption Certificate", which includes our tax exempt number, as valid support of our tax exempt status. Shopko is also requiring us to submit a copy of the original form issued by the state showing our tax exempt number. The Shopko store in Wisconsin Rapids, WI has indicated that even though we gave them the state form S-211 that is fully sufficient according to state law, they will not honor our tax exempt status. They indicated we must submit this additional form or will they charge us tax. It seems that complying with state law is not enough.Desired Settlement: Accept the form S-211, per state statute, for exemption of tax.

Business

Response:

This letter is in response to the complaint received by your office on February 17, 2015 from [redacted]

[redacted]. The complaint alleges Shopko would not honor the tax exempt status of [redacted]

School District until additional documentation was received.

Shopko is committed to providing excellent service to every customer every time they visit our

stores, and maintaining the highest standards of credibility in the communities where we do

business.

Our investigation into this matter reveals there was a miscommunication at the store level regarding

the required tax exempt status documentation. Wisconsin tax exempt requirements have been

reviewed with the store personnel at the Shopko Store in Wisconsin Rapids. Shopko Store

personnel contacted Ms. [redacted] directly to apologize for this misunderstanding.

Shopko is disappointed that the [redacted] School District did not have a positive experience at our

store and apologizes for this inconvenience and for this miscommunication.

Sincerely,

/s/

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by Shopko in reference to complaint ID [redacted]. I appreciate the effort made to better communicate with the employees the appropriate requirements for the proof tax exempt organizations are required to provide Shopko, and find that this resolution satisfactory.

Review: On 5/13/15, I took my disabled sister shopping for numerous items & proceeded to the checkout. There was an advertised special where if you purchased "x-amount" of products, you would be given a $10.00 giftcard. For whatever reason, the register would not complete the transaction after I had swiped the debit card, even though it appeared to take my card information. The clerk who was at the register was not able to help correct the problem so she called assistance over. That person was not able to correct the problem and said it must be something with their computers so she proceeded behind the customer service desk to call their IT Dept. In the meantime, after shopping for approx. 2 hours, attempting to check out the goods we had in our cart, my sister was getting very tired (she uses a walker to get around) so she went to sit down by the doors. I believe the person who was trying to get the IT help was on the phone w/them for over 1/2 hour & she still was not getting anywhere. I indicated to her that we spent over 2 hours in the store shopping their specials because my sister's income consists of social security and SSI (which is not much) and that it was time we had to leave because she takes medication at 8:00 (& I believe it was after 8:00 at this point). They would not allow us to take the merchandise & indicated that we could come back the next day & that they would have the problem corrected. I left my name and phone # but no one ever called. After I called the store, they told me they were still working on the problem. I had been in contact w/the manager after this & he said he was sending emails to either IT or their financial people so I could get refunded the money that was indeed taken out of my sister's account. The following weeks he left messages stating he was working on it. I finally talked to him & he said it would be credited to the account. It was finally credited to the account on 6/3/15. Needless to say, after all the time & effort my sister & I put in to do our shopping, it took Shopko 3 weeks to reimburse the money they had all along & the time we wasted in the store that night & still no merchandise which we had to shop all over again at a different store. I did not once receive an apology from the attendants that night.

Let me bring you to last week, specifically 9/23/15. I was at the self-serve register because there was only 1 human-operated register open with at least 4 people deep. The scenario was exactly the same that I experienced in May! A cartful of merchandise, something happened w/the register & the employees told me there was nothing they could do about it - checkout person got snippy with me, the same person that attempted to call IT, was snotty, and I was NOT a happy customer - once again. They refused to let me take the items which were all rang up but would not print a receipt. I also did the same type of shopping where I would get a $10.00 giftcard if I bought 3 items grouped together. The 1st clerk tried to tell me it was because I went through the self-checkout - but the time this happened in May, I was at the other checkouts. This happened 9/23 and the following day I talked to someone that said they could help me (this person was actually attempting to help me). Well it is 10/1, and the money that rang up at that checkout is STILL NOT CREDITED to my sister's account. To me, this is downright robbery from Shopko. What makes this huge corporation entitled to retain money from an account when I never received the merchandise? This is beyond ridiculous. Had I tried to shoplift something - I bet that situation would have been resolved immediately.Desired Settlement: My sister & I spent many hours shopping at Shopko following an advertised sale. Not only did we lose hours shopping at Shopko both times, but we also had to duplicate purchasing the items at another store. The time we have to accomplish her shopping is very limited each week. This has been very frustrating not only to me, but to my disabled sister and her limited funds. I think Shopko needs to either update their computers or hire competent IT personnel. I also would strongly recommend customer service training to the people who were at the store when this happened. Last but not least, I expect Shopko to refund the money immediately back into the account that it was taken from.

Business

Response:

This letter is in response to the complaint filed by [redacted]. Ms. [redacted] alleges that on twooccasions, she and her sister have had issues at the checkout. Ms. [redacted] alleges that on both occasionsthe transactions were not completed and she was not allowed to take the merchandise with her. Ms.[redacted] further alleges that on both occasions her debit card was charged.Shopko is committed to providing excellent service to every customer every time they shop our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.Investigation into this matter revealed that Ms. [redacted] was correct. On two occasions, May 13, 2015and September 23,2015, there were problems with her transactions.On May 13, 2015, research revealed that there was a procedural issue on the store's part. It cannot bedetermined exactly what happened, but it appeared the register locked up. As a result of the registerlocking up, it could not be determined whether the debit card was charged, or not. In this case, the storewould need to review a report that prints the following day. Due to the fact that it could not bedetermined whether card was charged or not, the customer was not allowed to take the merchandise.On September 23, 2015, research revealed a self check-out register shut down during the transaction.This was a different issue than the customer's visit in May. In speaking with the manager who assisted,apparently a gift card was scanned. At that time, Ms. [redacted] remembered the coupons that she had.The manager then had to back the gift card out of the system to hand key the coupons. At the time thegift card was rescanned, the system then shut down. Again, due to the fact that it couldn't be determinedwhether the card was charged or not, the customer was not allowed to take the merchandise.The following day from each of these transactions, our reporting indicated that indeed the customer's cardhad been charged. At this point, the reversal of the charges is handled by a number of employees indifferent departments, including possible third parties. In these cases, the reimbursement was completed,but was not as prompt as what it should have been. The Internal Audit team is looking into these issuesand intends to improve these procedures.Shopko deeply regrets that this would happen to any customer, let alone happening twice to the samecustomer. For that reason, Shopko would like to extend a $100 gift card for her inconvenience. The giftcard will be sent to the address on this complaint. Please allow seven business days for receipt. We knowit does not change what has occurred, but we hope it will express that we care.As stated above, it is Shopko's goal to serve every customer at every visit. As in all cases, we aredisappointed Ms. [redacted] and her sister did not have a positive shopping experience with Shopko. Wehope that both will continue to be Shopko customers in the future.

Review: I tried to use a coupon found in the Wisconsin State Journal for $5 off a $25 purchase. The coupon was specific that it was good for both regular AND sale items.I needed some shipping envelopes, and although they were probably more expensive that at an office supply shop, I thought that the coupon would make up the difference on the other items.At the cash register the clerk refused to honor the coupon. I ended up buying the envelopes but not the other items that were on sale (definitely not clearance items, as the coupon was specific about that also).I feel like this is a 'bait and switch' scheme. They lured me into the store and then changed the terms. I ended up spending more money than I should have.Desired Settlement: Allow me to purchase the items that I had at the cash register, and include the shipping envelopes in the calculated total, using the coupon. The language in the coupon is specific to 'regular AND sale items'.

Business

Response:

This letter is in response to the complaint filed by [redacted]. Mr. [redacted] alleges when he tried to purchaseitems at the cash register, the clerk refused to honor his $5 off a $25 purchase coupon he found in theWisconsin State Journal. Mr. [redacted] further alleges that he feels this is a 'bait and switch' scheme.Shopko is committed to providing excellent service to every customer every time they shop our store oron our website, and maintaining the highest standards of credibility in the communities where we dobusiness.As limited information was provided in this complaint, an inquiry was made into the coupon in question.As Mr. [redacted] mentioned, this coupon is good on your $25 purchase of regular or sale-priced merchandisebefore tax. Not valid on clearance-priced merchandise. Mr. [redacted] stated he was purchasing shippingenvelopes, however, does not provide information regarding the other items. He does state they were onsale and definitely not clearance items. Unfortunately, without knowing what these items were, it isimpossible to know why the coupon was denied. Perhaps the amount was short of the $25 minimumbefore tax or included one of the following exclusions:The following items are excluded: Nike merchandise; any pharmacy or optical items which arefunded in whole or in part by federal or state subsidized insurance programs; prescriptions;doctor's fees and eye exams; contact lenses; mycontacts.shopko.com; optical.shopko.com; giftcards; prepaid cards; alcoholic beverages, tobacco; FastCare products & services; nonmerchandiseservices; Shopko.com orders; ScriptSave Membership fees.It should be noted these exclusions (including clearance-priced merchandise) are not at a cashiers'discretion. Exclusions are automatically flagged at the register when rang up. Also, if Mr. [redacted] wouldlike to provide additional information such as the exact Madison store he traveled to, the list of additionalitems, and receipt for his purchase, Shopko would be more than happy to research this issue further.As stated above, it is Shopko's goal to serve every customer at every visit. As in all cases, we aredisappointed Mr. [redacted] did not have a positive shopping experience with Shopko. We hope that Mr. [redacted]will continue to be a Shopko customer in the future.

Review: I get so sick and tired of businesses and their "get you to buy our product" by using faulty mail in rebates that end up being denied or never given to the customer. I recently bought a Sansui TV from a shop ko store here in town. TV had a $30 rebate advertised in the newspaper and an actual rebate ad with it hanging on the TV THE DAY I BOUGHT THE TV! ShopKo gives me the rebate form, I follow all the directions, send the form in along with the UPC off the box and receipt for proof of purchase. What do you know, 3 weeks later I get a post card in the mail stating my rebate is rejected due to invalid UPC number and Invalid purchase date! Just another example of the cut throat business style of the world today. How much money has Sansui saved by not following through on rebates they consider invalid? Why is there ads ON THE TV for rebates when the rebate doesn't involve this date of purchase? Why did ShopKo computer print off an invalid rebate form? This complaint is really against SANSUI but also partially ShopKo. Do I really need the $30 bucks? NO, I'm just tired of businesses and their micro print, 30 hoops and 14 different scenarios that must be completed prior to them doing what they advertise. If I still had the receipt, I'd take this back and get something without the name SANSUI.

Product_Or_Service: August 2013Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my $30 rebate they should have given me. Thanks!

Business

Response:

This letter is in response to the complaint received from your office dated September 16, 2013 filed by [redacted]. Mr. [redacted] alleges that he purchased a Sansui TV at the Burlington, Iowa Shopko store. Mr. [redacted] further alleges he submitted the required rebate form, the UPC from the package, and the store receipt, but was unable to receive his $30.00 manufacturer rebate. Shopko is committed to providing excellent service to every customer every time they visit our store, and maintaining the highest standards of credibility in the communities where we do business. Our investigation of this matter reveals that Mr. [redacted] purchased an LCD HDTV/DVD on August 12, 2103. Mr. [redacted] submitted a Sansui Shopko Rebate form under promotional Offer #13-73183. Unfortunately, it appears that the rebate submitted by Mr. [redacted] was for an incorrect promotional period. Instead, Mr. [redacted] is entitled to a $30.00 rebate under promotional Offer #[redacted]. Shopko contacted the rebate administrator and requested they process his rebate under Offer #[redacted]. Mr. [redacted] will receive his $30.00 rebate; however, it may take a few weeks to complete the rebate process. As stated above, it is Shopko’s goal to serve every customer at every visit. As in all cases, we are disappointed Mr. [redacted] did not have a positive experience with his rebate request and we apologize for

any inconvenience.

If you should have any questions, please contact me.

Sincerely,

Vice President, Internal Audit

Ordered 127.00 worth of keurig cue coffee from shopko on 09/26. Charge card debited immediately. Received email that order was shipped, but tracking number shows nothing, and company doesn't exactly respond to email requests for status. First and last time ordering from this people. I'm old enough to remember what good customer service was like.

Review: I ordered a set by anchor hocking, 20 pieces glass set with covers, via Brad's deals at Shopco.

I received my order broken. When you picked up the box you could hear the pieces rattle.

When I opened the box, I cut my hand on the broken glass. The set was not even packed correctly. no outside marking that said glass. no bubble wrap. I called customer service right away and talked to Sean. He told me to contact customer service via email with pictures. I did on 12-2-2015. I got an email back and said that they would contact me within 48 hours. They did not. I waited just in case they were busy. I sent another email on 12-11-15. Still no contact and still a broken set of glassware. I am not happy with Shopco and I have contacted Brad's deals to let them know how they treat their customers.Desired Settlement: I would like a set of NON broken anchor hocking but if they can not do this, please refund my money. It was 17.99. I realize that this is not alot of money but it is money.

Thank You

Business

Response:

This letter is in response to the complaint filed by [redacted]. Ms. [redacted] placed an online order of a 20 piece (including covers) set of Anchor Hocking glassware on November 20,2015. Ms. [redacted] alleges that when she received the order on December 2, 1015, the product was broken. Ms. [redacted] further alleges that the set was packed without bubble wrap and there were no outside markings indicating glass. As a result, Ms. [redacted] reported she cut her hand on the glass. Shopko is committed to providing excellent service to every customer every time they shop at our store or on our website, and maintaining the highest standards of credibility in the communities where we do business.Our investigation into this matter revealed that, according to the pictures Ms. [redacted] sent to Shopko's onlille customer service, the packaging of the Anchor Hocking sf!t was indeed unsatisfactory and proper attention was not given to the packaging. Shopko sincerely apologizes for this oversight. A credit card credit for this item was transmitted on December 8, 2015 for $17.99. A call was placed to Ms. [redacted] on December 17, 2015 to express our apologies for both the packaging of the product and to assess the extent of injury. At call end, it was believed that the issues were resolved and no further action was necessary. Ms. [redacted] was also advised that Shopko would be sending her a replacement item free of charge for her inconvenience, in addition to the credit already provided to her.As stated above, it is Shopko's goal to provide excellent service to every customer. As in all cases, we are disappointed Ms. [redacted] did not have a positive shopping experience with Shopko. We hope that Ms. [redacted] will continue to be a Shopko customer in the future.Sincerely,Internal Audit and Loss Prevention

Review: On April 9, 2014 I returned a defective air mattress to the [redacted] store. This was the fourth time the mattress had been returned because of air leakage. In each of the previous returns, I upgraded the mattress hoping that a better mattress would best suit my needs. Obviously, I had needs for the mattress, thus the reason for going to all the trouble.

As I entered the store, I encountered the [redacted] and a group of his senior managers. He immediately became confrontational stating that the problem with the mattress was me and I was the only one who ever returned the item. I knew that was not true as one of the other managers told me previously that the store had several returns of that item for the same problem. The [redacted] stated that they would not sell me another mattress and would refund my money. All of these things were his prerogative; my complaint was that I was treated like a common criminal in front of store personnel and other customers who probably wondered when the police would show up. Needless to say, I was totally embarrassed by the situation. I don't think I have ever encountered such an outburst from someone who should think of customer service.

Without saying much, I went to the designated register to get my money back. I told the clerk that even though I think of myself as being a good Shopko customer, but would probably not do business with Shopko in the future. This is sad as I find them convenient, but I will not be insulted by a high level store employee. My next complaint was that the refund came in the form of a gift card, not cash or application to my credit card. I originally paid by credit card and the Shopko policy states quite clearly that refunds will mimic the purchase method. If I am not going to shop at Shopko, what do I do with a worthless gift card?

I find it difficult that Shopko condones this type of behavior on the part of their employees.

A few days after this happened, I called the corporate customer service line and filed a complaint on the situation with the person who answered the phone. They apparently were filling out some kind of computerized form based on the questions they were asking and the time between questions. I was assured I would hear back from someone from Shopko concerning this matter. Now after waiting almost two months--nothing! Not sure what that means. This is my third complaint. Don't tell customers someone will be back to them if that is not the intent.Desired Settlement: I would like to resume shopping at Shopko but feel I cannot without some kind of sincere apology. I'm sure that [redacted] was having a bad day, but please do not take it out on customers. A store manage apology would be acceptable.

If no apology is forthcoming, I would like to have my Shopko gift card exchanged for a return to my credit card or exchanged for cash. I obviously will not be using the gift card. With apology, I hope to continue shopping at the Doniphan Shopko and would, of course, use the gift card.

Business

Response:

This letter is in response to the complaint received from your office on May 19, 2014 filed by [redacted].

Mr. [redacted] alleges that he experienced difficulties returning an airbed to the Shopko store located in [redacted]

[redacted].

Shopko is committed to providing excellent service to every customer every time they visit our stores, and

maintaining the highest standards of credibility in the communities where we do business.

Customer service is a high priority throughout the company and we appreciate Mr. [redacted] bringing this matter to our

attention. Our investigation into this incident reveals Mr. [redacted] purchased four airbeds on four separate occasions

and returned each to the Shopko store. Shopko’s airbed return policy is 14 days which is stated on the customer’s

receipt. Mr. [redacted] returned the first airbed after the allowable 14 day return period. Shopko values its loyal

customers and made an exception to its return policy and accepted Mr. [redacted]’s return. Because this airbed return

did not occur during the permissible 14 day return period, a Shopko gift card was issued to Mr. [redacted]. Mr. [redacted]

used this gift card immediately on the same transaction to purchase another airbed. On his fourth airbed purchase,

Mr. [redacted] decided to upgrade from a twin size to a queen size which was offered by a vendor other than the prior

three airbeds. The fourth airbed refund was in the amount of $74.65. Mr. [redacted]’s account was credited $44.28

and he was issued a Shopko gift card in the amount of $30.37. The $30.37 is the portion he was originally refunded

by means of a Shopko gift card from the first exception to the airbed return policy.

The [redacted] attempted several times to contact the customer to explain the refunds he

received and to apologize for any inconvenience Mr. [redacted] experienced. However, the [redacted] was unable

to connect with the customer using the telephone number provided by Mr. [redacted].

As stated above, it is Shopko’s goal to serve every customer at every visit. As in all cases, we are disappointed Mr.

[redacted] did not have a positive shopping experience at our store and we apologize for any inconvenience. We hope

that Mr. [redacted] will continue to be a Shopko customer in the future.

If you should have any questions, please contact me.

Sincerely,

/s/

Business

Response:

This letter is in response to the additional concerns received from your office on May 27, 2014 from [redacted].

[redacted].

Shopko is committed to providing excellent service to every customer every time they visit our stores, and

maintaining the highest standards of credibility in the communities where we do business.

Shopko again sincerely apologizes for any inconvenience Mr. [redacted] experienced at the Shopko store located in

[redacted].

The Store Manager spoke with Mr. [redacted] personally on May 27, 2014 and apologized to him. Mr. [redacted] indicated

to the Store Manger that this issue has been resolved.

As stated above, it is Shopko’s goal to serve every customer at every visit. We are disappointed Mr. [redacted] did not

have a positive shopping experience at our store and we hope that Mr. [redacted] will continue to be a Shopko

customer.

If you should have any questions, please contact me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On two separate occasions I have attempted to order a Lego Star Wars Planet toy from this website. In both of these instances after weeks of waiting my order was cancelled only to have the same item relisted on their website as available following my cancellation. I have contacted their customer service over the phone and was told to check the website at midnight to try and reorder the item. This was all the explanation I was given though I wouldn't count it even as that.Desired Settlement: I would like a similar item they do have in stock to be supplied at the same price in lieu of the item they will not sell to me.

Business

Response:

August 30, 2013

The Revdex.com does not seem to know that there is a shopko in Fort Atkinson WI but there is.
This shopko store had a pre Black Friday sale that started at 6 PM. I waited in line outside for about 30 min. Only to find out that the item that I was most interested in was sold out BEFORE 6 PM in a pre sale outside the store.

Review: Shopko is currently advertising on their website a kitchen selectives single serve coffee brewer that brews fresh grounds and or pods for $9.99. I bought 3 of theses brewers and they do not brew pods at all. When I contacted shopko the man at the stop told me he has no control over what is posted online and it's not his problem. I've called the customer service number 3 times now with mt issue still not being resolved.Desired Settlement: If you are advertising something it needs to be stood behind. I want my 3 brewers exchanged for 3 new brewers that actually take the pods with no extra cost to me. It was falsy advertised and they should have to accommodate people for their mistake.

Business

Response:

December 2, 2013