Shopko

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
  
 On December 10th I received an email stating a credit was issued to my credit card and would appear in 3-5 business days.....this has not occurred!  I attempted to cancel the order 15 minutes after it was placed because as soon as it was placed, it stated that the size 4 was "unavailable" and the size 5 was being processed.  I told them it was for two sisters/matching dresses and to please cancel entire order since the size 4 was unavailable.....in all the phone conversations with shopko representatives, (all brain-dead lobotomy cases, who know absolutely nothing and talk like robots), and all the back and forth emails, it was NEVER mentioned that the size 4 was being obtained from another source (other than shopko.com); they are either lying or simply do not know how to communicate!  I also requested a postage free return label so the one they shipped could be returned.....I never wanted just one dress, even if for free!!  I wanted two matching dresses for two sisters and shopko didn't tell me they weren't able to fulfill until after they got my credit card information!  I want a full refund to my credit card and they can either send a postage free return label for the one item shipped or it will be donated to charity![redacted]

This letter is in response to the complaint filed by Mr. [redacted]. Mr. [redacted] alleges he
purchased a 24” Seiki television from a Shopko store in June of 2014 and he cannot receive all
of the television channels provided by his cable company. Shopko is committed to providing excellent...

service to every customer every time they visit our
store, and maintaining the highest standards of credibility in the communities where we do
business. Shopko has contacted the Seiki television vendor to address Mr. [redacted] inability to receive all
of the channels provided by his cable provider. Shopko has also contacted Mr. [redacted] directly in
order to obtain more information regarding the cable company Mr. [redacted] is currently using and
his specific cable agreement. As stated above, it is Shopko’s goal to serve every customer at every visit. We are
disappointed Mr. [redacted] did not have a positive shopping experience at our store and we
apologize for any inconvenience. We will continue to work with Mr. [redacted] in an effort to resolve
his complaint. If you should have any questions, please contact me.  Sincerely, [redacted]Internal Audit and Loss Prevention

I went out on 10/20/2016 to diagnose and repair furnace. It was determined that they needed a spring, brackets, safety switch and a motor for the burner box. I was unable to get the parts, so I called Cross Country Home Services to see if they were able to get them. They told me that they...

needed to look into it and would get back to me. They got back to me a few days later and they stated that they were unable to get all of the parts, they had everything except the spring. I told them at that time that I needed the spring in order to complete the job. Cross Country Home Services again asked me if I would be able to complete the job without the spring and my response was  "probably not, but I will do my best." At that time they ordered parts and several days later they arrived to me. I called to set up an appointment with thehome owner and the earliest we were able to set up a time was on 11/11/2016. I went out to the residence on 11/11/2016 and repaired the furnace with the parts that I had received from Cross Country. I was unable to fix the furnace related to lack of parts. I temporarily fixed the furnace until I was able to figure out with the home warranty company what the next step was going to be. I let the home owner know that their choices were to either wait to see what the home warranty company says or they could purchase a new furnace through J & D. They stated that they wanted to wait and see what the home warranty company says.  Before I was able to get back to the home owner with a response they had already contacted the Revdex.com. At that time I decided I was not going to have any further interactions with them.I see in their complaint that they would like their $100 deductible back. According to their contract with the home warranty company the deductible goes towards the repair. This includes time, labor, and parts (which they had received).  Thank You for your time, Justin R[redacted] J&D Reliable Heating and Cooling, LLC

This letter is in response to the complaint filed by [redacted]. The complaint alleges Ms. [redacted] wascharged twice for the same item.Shopko is committed to providing excellent service to every customer every time they visit our stores orwebsite, and maintaining the highest standards of credibility...

in the communities where we do business.Our investigation of the incident described in the complaint reveals that Ms. [redacted] purchased a pair ofyoga pants at [redacted] in [redacted]. It appears due to a human error, Ms. [redacted]was incorrectly charged twice for one pair of yoga pants. When Shopko obtained Ms. [redacted]’s phonenumber, a customer service representative telephoned Ms. [redacted] immediately and apologized for thiserror.Shopko is disappointed Ms. [redacted] did not have a positive shopping experience at Shopko. An electronicgift card was issued to Ms. [redacted] in the amount of $57.00, the cost of the pants and $40.00 as anapology for this inconvenience.We apologize for this error and hope that Ms. [redacted] will continue to be a Shopko customer.

This letter is in response to the unsatisfactory response filed by [redacted] regarding her purchase from the shopko.com website.Shopko is committed to providing excellent service to every customer every time they visit our stores or website, and maintaining the highest standards of credibility in the communities where we do business.Shopko has reviewed the transaction records and has confirmed that Ms. [redacted] was issued a full refund on December 17, 2014. This $18.88 refund (the cost of the shipped dress plus the shipping charges) was applied to Ms. Pressman’s credit card account. As a courtesy to the customer, the customer was able to keep the shipped dress free of charge.We again apologize for the difficulties Ms. [redacted] experienced and hope that Ms. [redacted] will continue to be a Shopko customer in the future. Sincerely,[redacted]

This letter is in response to Complaint #[redacted] received by your office from [redacted]. Ms.[redacted] alleges she purchased two pillows based on an advertisement offering “buy one get one free” andshe believes her receipt should have stated a price of zero for one of the pillows.Shopko is...

committed to serving every customer every time they visit our store, and maintaining the higheststandards of credibility in the communities where we do business.Our investigation of this incident reveals Ms. [redacted] purchased two pillows at the [redacted]Shopko store during a sale event which offered “buy one get one free.” Ms. [redacted]’s receipt shows theregular price of $19.99 for each of the two pillows. A $10.00 discount was applied to the first pillow, and a $9.99discount was applied on the second pillow. As a result, Ms. [redacted] was charged $19.99 for two pillows.Therefore, she received two pillows for the $19.99 regular price of one pillow.For this “buy one get one” offer, Shopko’s system adjusted each purchased pillow to reflect a portion of the totaldiscount. If only one of the pillows were returned by the customer, the customer would receive half of thepurchase price back (rather than $19.99 or $0.00).As stated above, it is Shopko’s goal to serve every customer at every visit. We hope that this letter provides anexplanation for Ms. [redacted]’s transaction and that Ms. [redacted] will continue to be a Shopko customer inthe future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Hello.  I received a very polite call and they are working on the matter.  I would just like to leave open till all resolved.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11824439, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had a separate company come look at,my furnace which they,found wired improperly . I dont think there is any excuse for this . cross country also is not my warranty company. My 100.00 deductible goes twords the work being adequately performed which it was not. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sheila E[redacted]

Review: We had ordered some lamps from their website, the lamps were shipped to the billing address instead of the shipping address. In trying to get the lamps picked up and delivered to the correct address. Shopko has stated that they have to wait for the 24 to 48 hours for the "vendor" to respond. The order was delivered to the wrong address on 1/31/14 to date Shopko has been unwilling/unable to rectify the situation.

Shopko order #177500.

Shipping address on the order is [redacted] - Billing address to which the order was delivered [redacted].

UPS Tracking number [redacted].Desired Settlement: Would like to have the order delivered to the correct address

Business

Response:

[redacted]

I ordered skullcandy headphones from Shopko on Black Friday for $9.99 off of the website. I was able to complete my online purchase and I was waiting for shipment. On December 8th I received an email stating that the item had been removed from my order and that I wouldn't be charged. I emailed rshopko complaining about the timing and expressing my disappointment in their customer service. They responded on Dec 10 stating that the item was no longer in stock and that the website was allowing purchases for items not in the warehouse. I checked in store. The exact item was on the shelf. It was also still available online and it was being advertised in the weekly flier for $29.99. I don't understand how an unavailable item is still being advertised and is in the stores. I believe Shopko doesn't want to honor the Black Friday price. As a customer, I should have been given options other than to scramble to replace the item on my own. I am extremely disappointed in the poor customer service and the dishonesty of the company. I will not be shopping at Shopko again.

Review: on october 12,2013 when I went to shopko to look for a lisa frnak sticker book. I was looking all over the store to find the lisa sticker book. when I could not find one I asked a sales assoicate when I could the lisa frank sticker book she told that they on the back wall. when I went back by the back wall to look I could not find the sticker book,. then I asked a sales asoicate that was working in the toys area where I could find the sticker book she told me that she did not know wher4e to find them because she was only was working there for a couple of months but, she did not know where to find anything which that got me so I walked out the store mad beause they did not have that I was looking for.Desired Settlement: the dersied settlement that want to come out of this is that the store knows where you can find things that you are looking instead of having to walk around the whole store trying to look for a sticker book that you really want. I also want them to have sales associates to know where things are in the store inteasd of them telling you that they don't know where anything is in the store.

Business

Response:

October 23, 2013

Review: Shopko advertised a Christmas tree on their website as including a foot switch control for 9 different light colors and actions. This is the only reason I ordered this tree. When I received the tree, the foot switch was not included. I called Shopko and they said the vendor will send me a foot control. I called the vendor and they said the tree I received does not come with a foot control but they would send me one anyway. I have made several attempts to Shopko to figure out if they made a mistake on the item number and falsely advertised and I cannot seem to get a manager on the phone. I have recently checked their website and they have changed the advertisement of the tree and have excluded the part about the foot control. So Shopko has changed their ad but they have made no attempt to contact me about getting me the tree I ordered. I am still waiting to receive a foot control(it has been 10 days) from the vendor, although I doubt it will work.

I am frustrated with Shopko and their customer service. I have been going back and forth with them and the vendor. I am the consumer and shouldn't have to make these phone calls. Since Shopko partnered with this vendor, it should be Shopko's responsibility to get the item number right but also to make sure their customer gets the right product. Item#-[redacted]Desired Settlement: I would like to receive the correct tree with the foot control. Shipping should be paid by Shopko and I should be able to return the incorrect tree without any further costs to me. It is so close to Christmas and the tree I received it now in my living room decorated. I will return this tree after Christmas for the tree I ordered or I want a full refund if I can't get the tree I ordered.

Business

Response:

Dear Mr. [redacted]:This letter is in response to the complaint filed by [redacted]

[redacted]. Ms. [redacted] ordered a Christmas tree online that included a foot

switch control for nine different colors and actions. When the tree was

received, the foot pedal was not included. Ms. [redacted] then checked the website

and the advertisement of the tree had changed and it no longer displayed the

foot control. Ms. [redacted] alleges that Shopko falsely advertised this Christmas

tree.Shopko is committed to providing excellent service to every

customer every time they shop at our store or on our website, and maintaining

the highest standards of credibility in the communities where we do business.Investigation into this matter revealed that there was an

error made on the website regarding the description of this Çhristmas tree. The

correction was made on or around December 7, 2015, which was after Ms. [redacted]

placed her order. Therefore, when Ms. [redacted] checked the website after

receiving the incorrect tree, the description had changed. Shopko had no intent

to mislead customers; it was simply an error in advertising.On December 16, 2015, Shopko's buyer contacted Ms. [redacted]

to inform her that a tree matching the description of the advertising error

would be sent to her, without any additional charge. A prepaid shipping label

was also sent to Ms. [redacted] to return the incorrect tree after Christmas.

Shopko sincerely apologizes for this inconvenience.As stated above, it is Shopko's goal to provide excellent

service to every customer at every visit. As in all cases, we are disappointed

Ms. [redacted] did not have a positive shopping experience with Shopko. We hope

that Ms. [redacted] will continue to be a Shopko customer in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the correct tree on December 22, 2015 that I initially ordered and it has the foot control with colors. I am satisfied with the prompt response to this matter.

Regards,

Review: ShopKo advertised for its Crazy Days sale a purchase of a product with a rebate. The rebate was advertised for the amount of $5.00. The "rebate" was at the bottom of the printed receipt. "$5 off your next $25 purchase". The "rebate" was not a "rebate" according to Wisconsin State Statutes because the rebate required a further purchase to obtain the $5 credit.

I then went to utilize the "rebate" and was told I needed to be a "MyShopKo Rewards" card holder in order to utilize the rebate. The fine print on the printed receipt/coupon/rebate did not make such statement.Desired Settlement: Would like an actual rebate- as advertised. And further deceptive advertising to stop. A rebate means a credit or cash back - not a coupon with terms and further conditions where a consumer is required to spend more money and be a Rewards Card holder.

Business

Response:

This letter is in response to the complaint filed by [redacted]. Mr. [redacted] alleges he

Review: I was in store , on 11/12/15 to purchase some items including a gift card for subway, when they were doing it at the register, they had problem with the computer and charged my debit card $60.62 but the gift card didnt work , they tred it again chargesd my another $60.62 and still didnt want to take the gift card , so they rang it up again and I told them to forget the gift card, so my actal bill was $ 50.62 without the $10.00 gift card, but they had taken out of my debit card $60.62 x2 total $121.24. they said they couldnt reverse the chgs there that it had to go thru the corporate office in green bay, I called them twice at green bay, they took my complaints and said someone would call in 48 hrs its been over a week and half no response, so they still havent giving my money back or called or anything, im a senior on ssi cant aford to be out $121.24 , how can I get this back it wasnt my fault there computer wasnt working correctly,. what can I do about this? any help would be appreciated.Desired Settlement: would either like my debit card refunded $121.24 , or a cash refund.

Business

Response:

This letter is in response to the complaint filed by

[redacted]. Ms. [redacted] alleges that there were computer problems at the

register and her transaction would not process correctly. Ms. [redacted] further

alleges that the store than rang the purchases a second time, which was

unsuccessfully, and both transactions were charged to her debit card.Shopko is committed to providing excellent service to

every customer every time they shop at our store or on our website, and

maintaining the highest standards of credibility in the conununities where we

do business.Investigation into this matter revealed that on

November 12, 2015, there were complications with Ms. [redacted]'s transactions. While

checking out with purchases including a Subway gift card, there was difficulty

at the register and the transaction would not process correctly. The purchases

were then completed on a different register; however, again there were

complications. A third transaction was also conducted minus the Subway gift

card and it processed correctly.According to our investigation, it appears that on

both transactions where complications were experienced, there was a power loss.

We are unable to tell if the power loss was due to employee error or system

related issues. Unfortunately, it could not be determined until the following

day whether the debit card had been charged. The next morning, reporting

revealed Ms. [redacted] had been charged twice for a transaction; whereupon, we

promptly initiated the process of reversing the charges on her card. Reversal of

charges is handled by a number of employees in different departments, including

possible third parties. Information was received that the reversal of these

charges was completed on November 26, 2015. Please allow 7-10 days for bank

processing. Shopko would like to extend a $25 gift card for Ms. [redacted]'s

inconvenience. The gift card will be sent to the address on this complaint.

Please allow seven business days for receipt.As stated

above, it is Shopko's goal to provide excellent service to every customer at

every visit. As in all cases, we are disappointed Ms. [redacted] did not have a

positive shopping experience with Shopko. We hope that Ms. [redacted] will continue

to be a Shopko customer in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ON THEIR PRE BLACK FRIDAY ONLINE SALE I PURCHASED 4 ITEMS THAT HAD A REBATE ATTACHED TO IT IF PURCHASED THAT DAY. 2 DVD PLAYERS, A GRIDDLE AND A GLASS DISH SET. I RECEIVED ALL THE ITEMS BUT THE DISH SET AND JUST ASSUMED IT WAS ON A DIFFERENT SHIPMENT. THIS PAST WEEKEND I PULLED ALL MY PPW OUT AND LOOKED IT OVER AND IT WASNT ON MY ORDER. I KNOW IT WAS IN MY CART THE WHOLE TIME WHEN I WAS LOOKING SO I DONT KNOW HOW IT DISAPPEARED. I ALSO AT THAT TIME PRINTED ALL 4 REBATES OFF AND THEY HAVE DATE AND TIME STAMP ON THEM TO PROVE THIS. I PRINTED THE REBATE BECAUSE IT WAS ON MY ORDER. ANYWAY I SEEN IT WAS NOT THERE I CONTACTED CUSTOMER SERVICE AND SPOKE TO A LADY AND I EXPLAINED TO HER THE SUITUATION AND THE GUIDELINES FOR THE REBATE TAHT SHOULD HAVE BEEN WITH IT. SHE PUT ME ON HOLD AND SD SHE WAS TALKING TO A SUPERVISOR FOR APPROVAL. SHE SD IT WAS APPROVED AND AS I WAS GIVING HER THE CC INFO WE GOT DISCONNECTED. I THEN CALLED BACK AND SPOKE TO ANOTHER GIRL AND EXPLAINED THE SITUATION TO HER AND SHE PLACED MY ORDER AND SD ONCE IT SHIPPED THEY WOULD CREDIT THE SHIPPING AND THE 5.00 AS THE FIRST REP TOLD ME. THE NEXT DAY I RECEIVED 4 EMAILS SAYING MY ORDER WAS CANCELLED BUT TIT STILL SHOWED AVAILABLE ONLINE. I CALLED AGAIN AND SPOKE TO A MAN AND AFTER ASKING HIS SUPERVISOR THEY TOLD ME THEY COULDNT HONOR THE REBATE. fOR ONE IT WAS OBVIOUSLY A WEBSITE ISSUE..THEN WHY AM I BEING REPREMANDED FOR THAT...IT WAS NOT MY PROBLEM??? SECONDLY I WAS TOLD BY THE FIRST GIRL REP THAT SHE GOT APPROVAL TO HONOR IT AND APPLY THE CREDIT UNDER THE CIRCUMSTANCES AND NOW IM BEING TOLD DIFFERENT AND THEY CANCELLED MY ORDER BECAUSE OF IT. THAT IS NOT CUSTOMER SERVICE AND I SHOULD GET WHAT WAS PROMISED TO ME.Desired Settlement: I WOULD LIKE WHAT I WAS PROMISED HONORED. THE SET WAS 12.99 MINUS THE 5.00 REBATE =7.99 THAT I SHOULD PAY. THE ORDER SHOULD QUALIFY FOR FREE SHIPPING AS THE FIRST ONE DID. ALSO I NEVER RECIVED A PACKING SLIP OR INVOICE FROM MY FIRST ORDER. I HAVE NOT BEEN ABLE TO TURN MY OTHER REBATES IN BECUASE OF THAT. THEY HAVE TO BE IN BY 12/31 AND IF I CANT SEND IT IN BECAUSE THEY FAILED TO PROVIDE ME PPW THEN I WILL HOLD THEM RESPONSIBLE FOR THOSE REBATES AS WELL.I NEED MY COPIES ASAP!!!

Business

Response:

December 30, 2013

Review: The morning of September 10th 2013 at the Shopko in Woodsfield Ohio my wife and I had our 9 month old baby standing out side of the store for the local house holds needs program set to help struggling families with children by allowing them $750 to spend in the store on clothing and house hold goods. The Shopko which is quite large refused to let more than 15 people in at a time. The temperature was rising quickly out side by noon it was over 90 degrees outside with no shade anywhere for the people waiting to get into the store. At no time did the manager or any other employee offer the patrons waiting in the sun any water. However the true nature of my complaint is that I entered the breezeway at the front of the store where the shopping carts were kept to get my nine month baby girl out of the heat and the sun a few minutes later the manager came and told me I had to leave because I was blocking the shopping carts from his customers. 1 I was a customer waiting for my turn to spend $750 in that store and it was the only store I was allowed to spend it in and it all had to be spent that day. 2 I explained that I was just trying to get my baby out of the sun and heat and explained that there was no shade anywhere else. He didn't care and proceeded to tell me to leave the breeze way glaring at me directly in the eyes until I turned to exit.Desired Settlement: I feel that my child's well being and safety was completely disregarded and the stores manager should be reprimanded or fired. 2nd I feel that I should be compensated by the store for the sunburns and child endangerment that the manager heartlessly engaged in. I was told by the Ohio Department of Jobs and Family Services that it would be fine to bring my child. No one made mention that we would be stuck standing outside of the store all day from 9 am until 2:30 pm in the sun and heat because the store did not have enough shopping carts to allow for more than 15 people to shop at a time. I was appalled at the treatment by the manager who should be the one person in the store most concerned with customer treatment and satisfaction and not endangering the safety of babies. If I don't hear back from the store on this matter I will be contacting a lawyer to sue the company for child endangerment . With all of the people (at least 15) that witnessed this managers disgraceful act I'm sure I wont be short of testimonies.

Business

Response:

This letter is in response to the complaint dated September 11, 2013 filed by [redacted] alleges that he waited outside the Shopko Hometown store in Woodsfield, Ohio, to redeem a State of Ohio sponsored shopping credit, and was not allowed to wait in the entrance area of the store with his young child. Shopko is committed to providing excellent service to every customer every time they visit our store, and maintaining the highest standards of credibility in the communities where we do business. Our investigation of [redacted] complaint reveals that the State of Ohio provided public assistance funds to certain individuals, and these funds were to be spent at the Shopko store for various items needed by the family. The State of Ohio administers the assistance program and State representatives were present onsite the day the $750.00 was distributed to [redacted] at the Shopko store. The State representatives issued numbers to the participants, and when their specific number was called the participant was allowed to enter the store to spend the $750.00. The State representatives monitored the entry and exit of all participants. During the time that participants were waiting their turn to spend the $750.00, [redacted] and other customers were standing inside the front entrance to the store to avoid the heat outside. For public safety reasons, Shopko is required to keep the entry clear and [redacted] and the other customers were asked to wait in another area. This was the first year this Shopko store participated in this shopping assistance program. Shopko is supportive of all the communities where Shopko stores are located. It is extremely unfortunate that [redacted] had to wait so long in order to redeem their $750.00. Shopko will take note of this situation and will suggest to State representatives that the procedures for this program be modified in the future.

Vice President, Internal Audit

and Loss Prevention

Please contact me if you have any questions or concerns.

Thank you.

Sincerely,

Vice President, Internal Audit and Loss Prevention

Consumer

Response:

Review: Shopko charged me for an item that I never received. I made an online order on December 4th for a pair of children's Christmas Pajama's and a set of Skull Candy headphones. On December 6th I received an email from Shopko stating that the Skull Candy headphones had been canceled. I called the customer service agent and she assured me that they indeed had the item in stock and that she had reorder the headphones and they would be shipped separately. On December 8th I received another email (identical to the first) that the headphones had been canceled again. I didn't call back this time because I decided to shop else where for the headphones. Yesterday, I received two packages in the mail. Both packages had a pair of the Christmas pajama's. I only wanted one pair. The shipping slip stated that one of the boxes had the set of Skull Candy headphones and they had charged me for the total amount for both items. I checked my Chase credit card and indeed they had charged me once for $21.09 just for the pajama's and another change of $52.73 for the second set of pajama's and the headphones that had been canceled. I called Shopko this morning and the customer service department wouldn't refund my money of $29.99 plus tax. I would like the you to get involved in this matter because their records indicate that the missing item of the Skull Candy Headphones had been shipped in one of the boxes sent to me, even though clearly the item had been canceled twice and they made the mistake of ordering me a second pair of pajama's instead. I spent an hour on the phone with customer service and a supervisor and I still didn't receive my money back.Desired Settlement: I have been extremely inconvenienced by this, and would like a settlement in the amount of my refund and for my time & gasoline that it will take for me to return the second pair of pajama's that I didn't want. Thank you.

Business

Response:

Dear Mr. [redacted]:

Today my mother in law and I went to our local Shopko in Rothschild, WI to purchase a kitchen table. We brought our tickets to the front register like the sign on the table states to do and were quite surprised and VERY dissatisfied with the treatment we received from the store manager - Katie. The manager seemed extremely annoyed from the very beginning, my mother in law gave her the wrong phone number on accident and she was very rude when she had to retype the number. She then snapped at my mother in law when we requested to pick the table up tomorrow (Sunday) and Katie said "well it still needs to be brought up here to be put on hold!". My mother in law and I checked out separately and if I didn't have 2 children with me & I didn't need a kitchen table for our new house, I would have left that store immediately. I'm actually still so upset about the treatment we received, I am looking elsewhere for a kitchen table. This is the 2nd bad experience I've had with Shopko BOTH being at this location. I will definitely Recommend every other store in town, even in Stevens Point before I recommend the Shopko in Rothschild to my family or friends. I'm extremely disappointed in the treatment we received today, ESPECIALLY from a store manager. If I were Shopko, I would STRONGLY recommend re-evaluating who they select for "management" roles.

Review: Loss of eyeglasses sent for repair to Shopko Optical.

On Nov. 4, 2013 I went to Shopko Optical in Beloit, WI to have my eyes examined. (Vendor #[redacted]) A previous examination by Shopko resulted in an inexact prescription that gave me eye trouble. The optometrist at Shopko Beloit agreed to correct the problem at no charge. To do so, I placed 2 pairs of glasses in Shopko's custody: A pair of single-vision reading glasses that I purchased from Shopko and my regular eyeglasses. These were sent to Shopko's optical lab. My reading glasses were returned 2 weeks later (Nov. 18) with the correct Rx. My regular glasses needed more time, they said. A few days later, I was called by [redacted], the manager at Shopko Optical Beloit to tell me the optical lab lost my eyeglasses, but was attempting to find them. [redacted] said the eyeglasses were probably sent to the wrong store. Instead of returning them, she offered me the option of a free pair of Shopko frames with my Rx. I said such terms were not acceptable. My lost eyeglasses were a pair of CAZAL 783 gold-plated, titanium frames that cost over $300. Moreover, that particular frame is discontinued. Because of the condition of my sight, which is extremely poor (i.e. one eye has macular degeneration from amblyopia, the other is extremely near-sighted), the lost frames were perfectly suited to my needs. This is not easy to appreciate unless the condition of your sight is as imperiled as mine is. We agreed to wait a week for more news. A week later (Nov. 25, 2013), [redacted] told me it was possible my glasses were lost or destroyed during processing. I asked if I could contact the optical lab? [redacted] said the location of the lab could not be disclosed to a customer. When I mentioned reporting the issue to the Revdex.com, [redacted] discussed reimbursing me. Reluctantly, I agreed. When we talked again, she asked me for documentation on what I paid for my CAZAL frames. I was flabbergasted. First, they lose my eyeglasses and then they want proof of what I paid for them. I told them I did not have such documentation, but the price was still available online (at coolframes.com). When we talked again later that week I was offered the amount of $595.98, which I reluctantly accepted. Throughout this time I have suffered significant difficulty with my sight and from depression at the loss of my eyeglasses. Besides reimbursement, something should have been done about my Rx. I was so depressed it did not occur to me to ask them to make up a free pair of glasses in addition to reimbursement. Nor did Shopko offer me anything more at this stage than reimbursement. It is inhumane to leave someone in the lurch like this. The check arrived the next week and I deposited it at my bank. Still, I was depressed. On Dec. 12, I called Shopko HQ in Green Bay and reported my situation to [redacted] Spatz (tel. [redacted]) who agreed to look into it. Later that day, I received a call from [redacted], Chief of Shopko Optical (tel. [redacted]). I told [redacted] I wanted my glasses back, that I was tired of being kept in the dark about what happened and how much distress the matter had caused. He listened, but did not offer me much except an apology. I had to question him at length about his tracking system before he disclosed that the glasses were never sent out, that they were tracked to a particular point in processing and then disappeared. He wouldn't say anymore than that. I asked to visit the lab. He said no. I mentioned the possibility of there having been a theft. He said he had no way to investigate it. I asked him to look for them again. He agreed, but I have not heard anything back. All I've got is the money, the memory of a lost pair of glasses that are discontinued and the ongoing trouble with my uncorrected sight. If Shopko cannot find a pair of CAZAL 783 frames for me, I want a free pair of glasses from Shopko. In addition, I wish to keep the money in the hope of someday finding a CAZAL 783 frame on ebay or some other vendor of vinDesired Settlement: In addition to the sum of $595.98 which I received in reimbursement for my lost CAZAL 783 eyeglasses, I request a free pair of frames of my choosing, including progressive lenses for my Rx, from Shopko Optical. Furthermore, I want Shopko Optical to make a concerted search for my lost CAZAL 783 frames, including documentation in writing on what they have done and will do to find and return them to me. Given the anguish this situation has caused, the insensitivity of Shopko personnel to my plight,

Business

Response:

This letter is in response to the complaint received by your office from [redacted]. Mr. [redacted] alleges that Shopko Optical lost a pair of eyeglasses that he brought to Shopko for repair work.

Review: In the Sunday flyer it states, "buy one pillow get one free" of specific brands and styles.We bought one and should have gotten one free.Even the tag on the product stated

get one free.Instead at the check out ,the clerk only took 50% off each.I questioned it and she stated it was correct.I got home ,still bugging me, and I called Shopko and the

lady stated they cannot ring something up for zero it is illegal therefore they take 50% off each which in their logic equals 100 %, therefore the customer is getting

one free..please explain the logic behind this ..is this not deceptive advertising? I brought this up on the phone as well, the ad should state buy two get 50% off each.Am I wrong?

the pillows cost $19.99, we paid $9.99 for each..Is this twisted logic or am I confused????Desired Settlement: Refund if necessary , correct the ad and quit this type of business practice, explain the logic behind it.

Business

Response:

This letter is in response to Complaint #[redacted] received by your office from [redacted]. Ms.