Shopko

Review: Shopko is currently advertising on their website a kitchen selectives single serve coffee brewer that brews fresh grounds and or pods for $9.99. I bought 3 of theses brewers and they do not brew pods at all. When I contacted shopko the man at the stop told me he has no control over what is posted online and it's not his problem. I've called the customer service number 3 times now with mt issue still not being resolved.Desired Settlement: If you are advertising something it needs to be stood behind. I want my 3 brewers exchanged for 3 new brewers that actually take the pods with no extra cost to me. It was falsy advertised and they should have to accommodate people for their mistake.

Business

Response:

December 2, 2013

I ordered an item from Shopko.com, and I was shipped the wrong item. I called and arranged to ship the item back so that I could be shipped the correct item. I was then told after I shipped the item back that the item I had ordered was not in stock (even though the online store showed it was in stock) and that I would get a refund of the purchase price MINUS the shipping and handling. I fought for my shipping and handling to be refunded, and still nothing has been refunded. So, I paid to have the wrong item shipped to me and then told the item I paid to have shipped to me was not even available. Terrible business practice.