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Silver Star Brands Reviews (67)

Good afternoon,
We have reviewed your issue and had our credit dept look into this for you
First statement was mailed June 30, 2014, first payment due on
or before July 29, No record of receiving statement in returned mail
Address on account is
*** ** *** *** ***
*
*** ** ***
Payment of $was posted to account on 7/Next statement
will be processed on or about July 30,
If you have any further questions please let us knowThank you and have a good day

Review: I ordered 2 PELVIC KEGEL EXERCISERS at $199.00 EACH ($398 total). These devices are to be inserted inside the female body, inside the vagina cavity, in order to help train and strengthen the pelvic muscles and help with urinary incontinence with continued use. I received both devices today, one for myself and one for another family member, as they are NOT able to be used by anyone else due to being "medical" devices, per se, in that they are used internally.
Upon opening the outer box, which had NO SEAL on either Kegel device, I started reading the instructions and with broken English it's difficult to comprehend. I called Walter Drake customer service and they are supposed to have someone call me to try to go over the instructions within 7 days, which is fine. 2 other items had NO picture and NO instructions so before I could ask about those, our call ended so I called back. However, upon further inspection of the Kegel devices, I noticed that not only was the outer boxes UNSEALED, the pieces that go INSIDE the body, had absolutely no seals either! Therefore I wanted to find out if all their Kegel devices of this brand were unsealed as I would NEVER EVER use an unsealed device that you insert internally when the risk of infection or disease is so high! They refused to accept it back or even exchange it for a sealed box since he said the supervisor told him that "it's new so it's fine". How would the supervisor know where these 2 devices have been or if they could have been used and returned before they received them to sell??! I could not, nor would I EVER use an internal personal device such as this when it was not received in a sealed manner. Like I told them, if the device part that was inserted was sealed that would have been fine, but nothing is sealed, it's all open to where anyone could have touched or used it. It's NOT able to be sanitized either. When you pay good money for a needed device such as this, then receive it unsealed, it makes me very angry when the company refuses to do anything at all about it! I could understand if it was attempted to be used then had second thoughts, but these were received by UPS delivery and I called within 5 minutes of opening the package to advise them of this most disturbing find.
I can't see that ANYONE should use or buy this device from them since it's NOT sealed, thus opening up liability issues from possible infection or contamination or anything along those lines!
These are unused devices that I want refunded due to the above issues of health concerns but they won't do so at all or even offer any other recourse.
I would have thought such a well respected company would have realized that this is a serious issue and not only accept my return of these 2 devices, but look into pulling this product from their selling line due to them NOT being sealed! Why would they even want to sell devices like this internally inserted device when it's potentially contaminated??! I guess money and profit are all that matters to companies anymore! Very sad! I will NEVER order from them or their partner companies ever again and I'll certainly post a comment under this specific product on their website to warn others that it's NOT sealed so they won't waste $200 on it either, unless they want to risk using the device when they know it'll be unsealed when they get it!Desired Settlement: I've already indicated my desired outcome and feelings above. Please refer to that. Thanks!

Consumer
Response:
On Fri, Feb 6, 2015 at 2:20 PM, [redacted] [redacted] wrote:ID: [redacted]

Review: I am supplying you with all correspondence and replies that have evolved from this situation with my account [redacted]Desired Settlement: I want to pay what I owe. I will not in fact pay for any late fees or any extra interest that may have occurred.

Business
Response:
Good afternoon,

We apologize for this inconvenience. We have checked with
our credit department and have verified the error was indeed not on your end.
We have instructed our credit department to wipe out the balance due on your
account. If you have any further questions please let us know. Thank you and
have a good day.  ~The Miles Kimball Team

Review: I placed an order with Walter Drake on 11/07/13. Order #[redacted] (2) arthritis compression gloves for $12.99 each Totaling $25.98. Another order same date #[redacted] (1)P.P.B.@ $24.99,but returned next day after contacting Walter Drake Returns department and received credit for it. The total order was $62.95.I paid for the order #34399 $25.98. Received credit for #[redacted] $24.99. Leaving a balance of 11.98 for S&H.The billing department continues to bill me for original amount of $62.95 With each statement adding on late charges and finance charge.I have repeatedly contact them and they refuse to make proper adjustments and continue to over charge me. From 12/01/13 they would not resolve this issue to reflect correct balance and continue to charge me for full amount of $62.95.I have their payment statement as paid $25.98,credit statement for $24.99 and my bank receipt that I sent to them severale times yet they are now threatening collection letters for $62.95Desired Settlement: I want them to correct billing to reflect payment made and credit received and all late/finance charges dropped to reflect balance of $11.98 for shipping and handling. This s what I owe and will accept as true according to my records and statements.

Business

Response:

Good afternoon,

We apologize for any inconvenience in dealing with this billing

issue. Our finance department has a record showing we received the $11.99

payment on 5/1 which will bring your account balance to $0.00. Our credit

department did not have the record of the refund from 11/20/13 for $24.99 but

we have corrected the error. If you have any further questions, please contact

our customer service department at ###-###-####.

Thank you and have a great day!

Review: I made an over payment on paying my bill which was the last payment. I have not received my refund. I called and was told I would get my refund in 5 days. Called back on 2/26/14 talked to customer service and was told the representative should not have told me that it takes from 30 to 45 days. At that point I asked for a supervisor and a lady said her name was [redacted] assured me she would ask for a rush to be put out so that I would receive my money in 1 week. I called back 3/6/14 was transferred back and forth between customer service and credit department and was disconnected before I could get an answer. Called back 3/19/14 talked to John and he said it shows that I should get my refund by that day, the mail had already come so I knew I wasn't getting it that day, I asked for a manager and she gave me the robot answer I can write a email to finance and that's all I can do. I told her how dissatisfied I was but she continued to repeat all I can do is send an email to finance. I asked to speak to someone in finance and she said no one can talk to finance. I am owed 31.00 Which is not a Whole lot of money but if I owed it to them that would be enough to ruin my credit.Desired Settlement: I would like to have my money back. I a'm not going to order from this company ever again.

Business

Response:

Good afternoon,

Thank you for reaching out to us with this issue. We have worked with our credit department and have verified that a refund will be coming to you. The refund check was processed on 3/24/14 and you should be receiving it in 2-3 weeks for the amount of $31.73. We apologize for any inconvenience this may have caused. If you have any further questions, please contact our credit department at [redacted]. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had made payments on time for merchandise ordered on store credit and was told the payments did not go through after having them confirmed, payments were applied as cash advances with fees charged by my bank, and, I was told I would receive a label for an item that was not included in the original shipment that I had subsequently cancelled and had to pay for that return. I wrote a letter concerning the aforesaid to the C.E.O. with a certificate of mailing. I received no response but kept getting excuses for payments made that were denied (by Miles Kimball, etc...)and spending much time on the phone having fruitless adjustments applied and re-charged as 'late fees'.Desired Settlement: I will not waste time from my home office discussing this ridiculous pattern of ineptitude with Miles Kimball again. I want the balance written off because it is equal to the time and money I lost. I want the account closed, and no e-mail or catalogue mailings from this company, as well.

Business
Response:
Good afternoon,Thank you for contacting Miles Kimball. We are sorry for any inconvenience you have been caused by this issue. Unfortunately, we have no direct influence on if your credit card was charged as a "cash advance". This is something that is typically done by banks or credit cards that are used as credit to pay off some other type of credit bill. Your financial institution will have all of the details on this. We apologize but we cannot advise you on this issue further. In addition, if you would like to send us a receipt for the amount you paid to send our item back, we would be happy to refund you for it. We have also taken your name off of our mailing list. You may receive 1-2 more catalogs, but after that they will stop coming. If you have any further questions, please let us know. Thank you and have a good day!~The Miles Kimball Team

Review: I paid my bill in December of 2014, paying the entire balance in full. I received another bill from them, saying I still owed them $11 & some change. I paid that in full. I just received another bill from them, stating I owe them $12 & some change & that it is due by june 30th. I called them & they say I now owe $22. How do I keep owing them money, when I have already paid them. I have not ordered anything else from them. June 30th is about a week & a half away, & yet the bill I received & what they say I owe aren't even the same. I should not owe them anything at all.Desired Settlement: For my account to be paid in full and closed out. & I also do not wish to receive any more mailings from them, as I will no longer do business with them.

Business
Response:
Good afternoon,

Review: IN SEPT OF THIS YR I SENT AN OVER-PAYMENT TO EASY COMFORT. I HAVE CALLED THEM SEVERAL TIMES, EMAILED THEM NUMEROUS TIMES AND I KEEP GETTING THE RUN AROUND. THEY OWE ME $170 OVER- PAYMENT ON MY ACCT #1009140029-B7. THIS LAST TIME THEY SAID IT WAS MAILED ON OCT 27TH. IT WILL HAS NOT ARRIVED. AND I NEED THE $170 AS I AM A DISABLED SENIOR. I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME. THANK YOU.Desired Settlement: I WOULD LIKE MY REFUND OF $170.00 ASAP.

Business

Response:

Thank you for contacting Easy Comforts. Our records indicate that a refund check for $170 was sent out the week of October 19th. Can you confirm if you have received that check or not? If not, we can issue a new check. Thank you and have a great day! ~Easy Comforts

Consumer

Response:

I RECEIVED YOUR LETTER. TO ME, THIS IS JUST ANOTHER DELAY TACTIC BY EASY COMFORTS. I NEVER RECEIVED ANY CHECK FROM THEM I TOLD THEM THIS VERY SAME THING A NUMBER OF TIMES, EVERY TIME THEY SAID A CHECK HAD BEEN SENT IN THE MAIL. IT IS MY BELIEF THAT A CHECK WAS NEVER SENT. I HAVE NEVER RECEIVED ANY CHECK FRO THEM.

Review: I have an ordered of personalized Christmas cards for the amount of 60 cards on 11/06/2015, which I have been placing with this company for over 20 years. Order was received short by 20 cards, which were fully paid, I called on 11/20/2015 and was promised that they would actually express deliver them since per the Customer Care Representative there had been a mistake and it was noted in the file that the order was not fulfilled and short by 20 cards. I received this shipment on 11/27/2015, but only received 17 cards and 21 envelopes, I called again and was told they would express them. Yesterday I received a response from the Customer Service that they were backordered and as soon as they received it and personalized it they would ship it. First we are close to mid December I have been on this for close to a month trying to get the Christmas cards I paid in full for and if it was not for my follow up the company knew of the lack of 20 cards but had not worked on it this is the poorest Customer Service I have been cheated out of merchandise and still dont have the completion of my order. I would appreciate if I can get a resolution to this before Christmas since the cards were supoose to be mailed last week.

Thank you.Desired Settlement: I would appreciate the delivery of the completion of the order or a refund since I have had to contact this company three times for the shortness of the order at this point I dont know what is wrong or even if I want to do any further business with this company. The times I have called the Customer Services representative are showing lack of empathy or interest in resolving my issue.

Business

Response:

Thank you for contacting Miles Kimball. We are very sorry that these cards are now out of stock as well as the errors in not sending you the last full set. We are crediting your credit card $14.33 for one set of these cards as it was not delivered to you in full. You will see that refund on your card within the next 2-3 business days. The remaining cards will stay on back-order until we get them in or until you cancel the order. We are very sorry for any inconvenience this has caused. If you have any further questions please let us know. Thank you!~The Miles Kimball team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Received our product and was very disappointed. The chair was vanished and packaged wet. Considering this has layed around in the box since 2010, it would not do much good to order another one. Forturnately we will finish it correctly and never do business with Miles Kimball again. I can't believe this place can have a decent rating with 40 negative problems with their product.

I am outrageous with the dishonest practices of Native Remedies. Their return policy states that an authorized return will be fully refunded within one year. It is mid-February, and I am still waiting for credit for a return I made in October! I was first assured in December upon contacting Customer Service that the credit was refunded to my credit card. However, upon checking again, I saw that it was not. When I contacted the company again, I was now told a different story - that the company was purchased from the original owners, and they had no record of sales. This was surprising to me, since just a few days ago, I was told that this same representative checked records and my return was given; how could she have checked if she had no access to records?
I was finally sent out a check in the end of January (for a return made in October), but it wasn't to my legal name on the credit, but to the short nickname I use for shipping. Upon contacting Native Remedies again and again and again since January (for about a month) via email and phone (speaking to two supervisors), I kept being promised that the finance department would call me next week, then the following week, and so on, and still no check.
I cannot believe that a company would treat its customers so poorly, not live up to their own policies, and not return promised funds.

Review: The product was not properly identified with the price. The seat height advertised at 30" was not properly specified for the much higher priced bedside commode. The 22" height is not adequate and yet the $59.99 price was not clearly stated for that particular commode. Your advertising practices are very misleading and I do not appreciate the added expense for shipping/handling and processing. Being on a fixed in come I have decided if the cost of shipping is not refunded for both to my home and to return the item I will discontinue my dealings with your company. It should have been specified as to which item was priced according to the add. If the bariatric commode is the more expensive one it should have been noted.

YOUR ADD STATES: Lightweight bedside commodes can also be used over the toilet as a raised seat or safety frame. Sturdy but light weight unit features arm rests, slip resistant legs, elongated seat/lid, removable bucket cover, splash guard and custom height adjustment from 24 1/2"-30". Tool free assembly. 22 1/2x 14 1/2". Standard commode supports up to 350 lbs. Bariatric commode supports up to 650 lbs. (The 22" is totally unacceptable).Desired Settlement: $10.32+1.99+7.00= 19.31 s/h/p

Business

Response:

Good evening,

We apologize for the problems with the folding commode. We have done a credit for $19.31 to your account as requested. If you have any questions please let us know. Thank you.

~[redacted]

I am very satisfied with my purchase from this company! No complaints here!

I ordered seven (7) Solar Hanging Lights (Item ID: 347796). Upon receipt, one of the lanterns didn't work. I called customer service in a Saturday afternoon; my call was promptly answered. When I explained my issue, the customer service rep apologized and said he'd ship a new one immediately at no charge. Overall positive customer service experience - a pleasant surprise!

Review: On 1/21/15 at 9:45pm my Credit Card was charged a total of $58.98 without my consent! I spoke with a representative at Walter Drake to confirm an order in this amount (per [redacted]) at ###-###-####). After inquiring about the order I was infomed they needed to look into this further by getting my credit card information(in which I tot[redacted] disagree with). [redacted] said there was not other way for her to look up the order. After she looked into the order it was confirmed that a purchase had been made online. I asked her to please give me the customers order, name, address and location. [redacted] refused to divulge that information. This is FRAUD! Again, I say this is FRAUD and the person or persons should be held accountable! Regardless if this was a mistake entering card numbers this is still FRAUD! Companies should ABSOLUTELY have to divulge this information because when I go to the local police department (I intend on meeting with them first thing in the morning) they will want ALL of this information to which I will not be able to complete the police report! I have contacted my Credit Card company on this matter, but as usual the amount authorized will not be removed until 24-48 hrs. I suggest this company (ALL OTHERS as well) CHANGE their rules on these matters! IMMEDIATELY! I have never even heard of this company and will NEVER do business with them if this is how they treat concumers! Please advise me that this matter has been investigated and resolved!
Yours truly in-debtDesired Settlement: I would like a phone call from the CEO of this business to discuss his/her policies and changes. As much time as I have had to spend tonight to try to get this corrected there should be some kind of reimbursement!

Business
Response:


Good evening,

Thank you for contacting Walter Drake. We apologize for this
inconvenience. Our records indicate you were NOT charged for the order that was
placed on your account by someone other than yourself. You will also be receiving
a letter in the mail stating that we were unable to remove the authorization
from your card, per your bank’s rules. However, this authorization will drop
off in 2-3 business days.

We also apologize for not being able to give you the
information of the customer who placed the order. This is our company’s policy,
however all information has been relayed to our finance department and we will
be taking care of it on our end to ensure this does not happen again.

Should you have any further questions please let us know.
Thank you and have a good day.

~The Walter Drake Team




Consumer
Response:

Review: Three companies are connected in the billing department of Walter Drake (Miles Kimball, Walter Drake, and Easy Comforts). In May, Easy Comforts sent me a letter stating that I had not paid my bill. Then a lady called me and when I tried to explain that I paid my bill every month, she was rude. I then told her I would go to the bank to get proof that my checks cleared but that am handicapped and it would be a few days before I could get down there, she told me that it didn't matter and that I owed this money. She even hung up on me. Then, I called again to get it cleared up and they told me to fax proof from the bank. I paid $20 to fax 10 pages of my bank statements showing that my checks cleared. First, they gave me the wrong fax number. After faxing the information, the credit center for Easy Comforts called me and they waived all late fees but told me I still owed money. As it turns out, they opened a second Easy Comforts account without my consent or permission and, even though I write the account number on the check, the numbers were so close that I didn't catch it. Then, Walter Drake began sending me letters saying that I hadn't paid. So, I called again. I told them they already had proof that all of my checks cleared. They had again opened a second account without my consent or permission. The lady I spoke with August 14, 2013 told me that she would look into it and call me within a couple of days. I have yet to hear from anyone from that department.Desired Settlement: I want them to resolve this immediately, refund money that I overpaid (Walter Drake), and all late fees waived as I did not authorize another account to be opened in Easy Comforts or Walter Drake and they did so without my permission. According to my invoices, my balance is 29.51 yet the letter says that I owe that account 40.21. For the second account that was opened without my permission, my balance, minus late fees show that I overpaid them $10.92.

Business

Response:

Ms. [redacted],

We have investigated your concern with our credit department. They indicated that they have also recently been in correspondence with you regarding your balances and have sent itemized invoices and statements outlining the items ordered and the associated charges with each of your orders. According to our system, the balances indicated in your account match those that have been billed. We certainly apologize for issues regarding payments being applied incorrectly. Our credit team has indicated that they spoke with you and have forgiven late fees in the amount of $30 on your accounts. Currently we show your Miles Kimball account having a balance of $47.49, your Walter Drake account a blance of $51.02 and Easy Comforts of $53.43. We understand your frustrations and certainly want to resolve any outstanding issues you may have. The easiest way to arrive at a resolution is to speak directly to our credit representatives as they have all the information easily accessible, they can be reached at ###-###-####.

Review: On March 9, 2015 I called Miles Kimball- Walter Drake credit department to pay my bill for both Miles Kimball and Walter Drake. I indicated that I wanted to pay $20.00 dollars on Miles Kimball and $15.00 dollars on the the Walter Drake bill which would add up to $35.00 dollars when I went to check my bank account they charged $70.00 dollars to my account which caused my account to overdraw and was charged $35.00. I did not give them the authority to charge $70.00 to my account. I called them up and told them about the unauthorized amount and they hung up on me. I then called back and stated the problem and they did nothing. They only had the authority to charge $35.00 not $70.00 to my account.Desired Settlement: I would like them to return the $35.00 that was not authorized for them to charge to my account.

Business

Response:

Good afternoon,

Thank you for your inquiry. We have been working with our

credit department to get this issue resolved. Our credit department will be

reimbursing you for your overdraft fees and will be contacting you shortly with

any questions they may have. Should you have any further questions please let

us know. Thank you!

~The Miles Kimball Customer Service Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I've been shopping with Easy Comforts for a while now and I love this company very much. They have what I need, and their prices are quite reasonable. The shipping doesn't take that long to arrive and I've never had to return an item I've bought from this company. That's awesome in my book.

Review: A catalog/ mail order was placed/ sent Friday, 10/24/14 and paid for in full ($47.95) via check. Four personalized items were ordered - three of which had un completed personalization(s). Per Miles Kimball policy, they are not returnable. Per company promotions, Shipping was to be free of charge if order is thirty-nine dollars or more. Additionally, item # [redacted] was advertised as $9.99 - not the $11.99 that I was charged. Thursday, 12/4/14 a certified letter was sent to Management at [redacted] informing them of this issue. A response letter dated Tuesday, 12/9/14 was a computer generated bill. Miles Kimball should check my history as a customer. This is the first time an issue has occurred and they refuse to resolve this matter. A copy of the original order form is available to Revdex.com, if needed.Desired Settlement: Just clear the balance on my account because each and every one of my orders - for the past several years - have always been paid for in advance, in full. I have ordered personalized items that were well within the characters allowed and yet your employee(s) still chose to partially complete them.

Business
Response:


Good morning,

 Thank you for contacting Miles Kimball. We apologize for any
inconvenience that may have been caused with this issue. As a onetime courtesy,
we have credited your account $11.99 to wipe out your balance due. This brings
your account to paid in full. If you have any further questions please let us
know. Thank you.

 ~The Miles Kimball Customer Service Team

 

Review: I paid a bill for my sister, [redacted], on 12/9/13 of $23.95, by credit card via phone. One month later I received a call that the account was past due. I called back and was told that the VISA card that I used to pay the bill was not accepted by this company. I asked why I wasn't told this when I paid. No one seemed to know the answer. I was informed that they only take Master Card. I said that I have a MC and would be happy to pay via MC instead and asked them to waive the late fee, which they did. By this time there was an additional charge of $22.95 on the account. I told the rep that I would pay the total amount due, $46.90. I gave my MC account info and assumed the matter was settled. When I received my MC statement their were two CASH Advance charges of $22.95 and $23.95. In addition, I was charged a $10 fee per transaction plus interest. Total fees and interest equal $21.67.

I called to inquire about the transactions and was asked to fax my MC statement to them so that they could resolve the matter. Since then I have had at least 5 phone conversations with Walter Drake/Miles Kimball reps to find out why the payments were processed as CASH advances. No one can give me a straight answer. One rep told me it was the bank's error. I went into [redacted] and was assured that this was a merchant error. I am fed up and just want a credit or refund of $21.67. Can you please assist me?

Thank youDesired Settlement: A refund to my credit card of $21.67.

Business

Response:

Good

morning,

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Description: Internet Shopping, Beauty Supplies & Equipment, Gardening Hand Tools, Scooters - Medical, Health & Wellness, Home Decor, Accessories & Gifts - Online Retailer, Online Retailer, Bakers Supplies, Greeting Cards - Wholesale & Manufacturers, Calendars, Childrens & Infants Wear - Retail, Gift Shops, Girls Apparel, Greeting Cards - Retail, Health & Diet Products - Retail, Kitchen Accessories, Mail Order & Catalog Shopping, Toys - Retail, Womens Apparel - Retail, Skin Care, Wheel Chairs, Mail-Order Houses (NAICS: 454113)

Address: 580 Northland Boulevard, Cincinnati, Louisiana, United States, 45240-3213

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