Silver Star Brands

Review: On Sept 3, 2015 at 1:06 AM I placed Order [redacted] with expedited Next Day Shipping for $19.99. According to the Shipping Policies, if the order was received prior to 1PM, expedited orders would go out the same day. As of Sept. 7th, UPS Tracking indicated that only the label had been requested electonically. The order was delivered late afternoon on Sept. 9th. The box had been opened at the business so that they could include a separate order and not pay shipping. The box was retaped and a different shipping label placed over the initial label.Desired Settlement: Full refund of the $19.99 expedited shipping fee since they failed to follow published shipping policies AND retained the expedited order for several days so that the package could be opened and the 'free shipping' item could be included without my consent or knowledge.

Business

Response:

Good morning,Thank you for your inquiry. We apologize for the unusual delay in your shipping time frame by our shipping vendor. We have credited back the $19.99 for shipping for your order. If you have any other questions please let us know. Thank you and have a good day.~The Native Remedies Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will monitor the credit card activity and reopen the complaint if the credit is not pending within ten business days.Thank you.

Regards,

Review: I wrote a letter to [redacted] of the company As we change, asking her to please respond in writing to the following:I took a pre-approved offer from as we change on a credit basis at the time of making payments I asked if they accepted mastercard and they said yes, I wrote to the president stating that I should have been informed by the credit department that by making a payment with my mastercard, this would appear om my c.c. statement as a cash advance and not a payment due to the fact that they are a Financial Institution according to my c.card.Had I been informed of this I wouldn't have made those two payments and got charged by my credit card company. Ms.Vicky [redacted] did not answer my inquiries, instead she had the credit department of As we change send me copies of my account transactions which I did not require at all. The credit department failed to inform me of my options.Desired Settlement: I want Ms. [redacted] to aknowledge that I had the right to know this infor-mation and reimburse me for the $20.00 dollars my credit card company ([redacted]) charged me. Thank you so much for your attention regarding this matter. Should you have further questions, please feel free to contact me.

Business

Response:

Dear [redacted],

We have forwarded your concern to our president, Ms. [redacted]. She has investigated this along with our credit team. Attached is a copy of her letter that was also sent to you via US Mail.

Consumer

Response:

Dear Revdex.com of Wisconsin,

I was not satisfied with the resolution because I was expecting the company (As We Change) to issue me a check not store credit/gift card. Furthermore they (As We Change) say that they are not responsible for the cause of the problem. This situation is very frustrating because As We Change blames Citibank and Citibank blames As We Change, I have no real answer, who is telling the truth ? ( processing payments as cash advances inorder to collect cash advance fees.)

Business

Response:

Dear Ms. [redacted],

We have reviewed your rejection of our resolution. We certainly understand your frustration with this issue and would like to help you resolve the concern. We have attempted to contact CitiBank and have been told that they are charging the fee as part of their credit card terms when one form of credit is used to pay the balance on another type of credit. Unfortunately, we have no control over the types of fees or terms that each individual bank charges for the use of their cards. We are uncertain why the bank is stating the charge is initiated by us, this is simply not the case. We do not feel it is our responsibility to return this fee to you as it was not charged by our company. The $20 fee went to Citibank, it did not come to our credit group. We suggest that you continue to pursue Citibank for reimbursement of this fee and an explanation of where this type of charge is outlined in your credit card terms.

Review: I have contacted many representatives at Mile Kimball stressing that I have paid my bill in full. I have sent not only by fax but also by mail proof of finall bill payment and they still harass me about turning me over to collections. I have sent a copy of the cashiers check many of times with letters just being sent back stating that I need to pay this amount or risk of the account being turned over to a collection specialist. Also, my bank has informed me that the cashiers check was cashed by someone at the Miles Kimball office.Desired Settlement: To have the account closed and to have a zero balance owed. With a letter stating the account has been satisfied and paid in full.

Business

Response:

Good afternoon,

We have spoken to our credit department about this matter

and they have indicated that they require addition information from you to get

this issue resolved. Previously you have sent them a copy of the front of the

cashed check, however they require a copy of the back as well. Please send a

copy of the back of the check via the same method you send the front. If you

have any further questions please let us know. Thank you!

~The Miles Kimball Team

Business

Response:

Good morning,

Review: I have attempted to delete my account on this site, but have been informed that this company will not delete an account.Desired Settlement: To change their policy--which I wonder if it is even legal?-and enable accounts to be deleted completely (not "suppressed"--their word) which means it is not accessible, but the information is still there--which means someone can hack it--which is the point of deleting it in the first place.

Business

Response:

We have reviewed your concerns filed with the Revdex.com of Wisconsin. We would like to apologize for any inconvenience you have encountered working with our Customer Service Teams. We have removed your email record from our system and have requested your mailing address information be removed from our customer database as well. If you are in need of further assistance you can reach our email Customer Service Team at [email protected] and will receive a response within 24 hours.

Business

Response:

Mr. [redacted],

Review: I placed an order with Easy Comforts back in March 1, 2013 and there has been nothing but problems with this order ever since. They sent my entire order to the wrong address, my old address in [redacted] even after I gave them my new address here in [redacted]. I told them when the items returned to them they can send it to me. I really just wanted a couple of canes there were some sale items they could no longer see to me so I then streamlined my order. Any way to make a long story short. My order total comes to one hundred and fifty six dollars ($156.00) shipping included for the items I finally did receive. But they are sending me a bill in error for the amount of three hundred and sixty five dollars and seventy two cents ($365.72) I called them numerous amounts of times to go over my order and make them aware of what I did and did not receive. The last time I spoke to a supervisor named Ms. [redacted] was on July 10, 2013. We went over the order item by item and she said they will resend me the bill for the correct amount of ($156). But today again I received a bill in the mail for the same three hundred and sixty five dollars.Desired Settlement: I would like it if they would stop trying to over charge me. I told them I will pay them when I receive a correct bill. I do not understand why they keep sending me a bill charging me more then double for what I received in the mail from them. I received a total of 7 canes, 2 cane covers, 1 medi beads, 1 pack of booties. I told them if they did not correct this that I would have no recourse other then reporting them with trying to over charge me to the Revdex.com. Please help me.

Business

Response:

Dear [redacted],

We sincerely apologize for the inconvenience caused and the frustration you have encountered during your efforts to resolve these billing discrepencies. We have finished researching the issue with our credit department and have found the error that was causing the misbillings. Unfortunately, one of your returned orders did not get properly credidted to your balance within the credit system and therefore was still counting on your balance due. We have applied this credit and recalculated your balance due. At this time your account shows an outstanding balance of $198.10. If you have further questions regarding this concern, you may contact our credit department directly by calling ###-###-####. Again, we are very sorry for the issues you encountered with your order.

Sincerely,

Easy Comforts

Consumer

Response:

Review: 22 Dec received 1st "past due" letter from company I had never heard of. Called 26 December & company promised to follow up and return call (did not happen.) January 2014 received 2nd past due notice and immediately called. Promised a "fraud" package would be mailed (never received.) February 2014 received 3rd bill and again called company. Fraud package promised within 7-10 days (never received). Also requested that "account" be frozen to prevent additional purchases. Was told "sporadic" payments were received on account in 2013 (NOT from me!) 3-14-14 telephone request for payment and after explanation, again promised "fraud" package. However, after repeated promises, decided not to wait any longer to file a complaint. I have never ordered a single thing from this company. Apparently my mistake not to have put my complain in writing; however, phone reps indicated record of phone contacts.Desired Settlement: I want this company to do its research and direct these bills to the proper person for payment. I do not want to received future bills and I want assurance they have not and will not provide any erroneous credit information to the credit reporting companies. An apology would be nice as well. I am elderly and this has been a VERY upsetting experience. Consequently, the phone and email contact info provided belong to my daughter ([redacted] Brown) as I find it too upsetting to deal with.

Business

Response:

Good evening,

We have contacted our credit department about this issue and have recieved the following information:

12/26/13 Customer Service

called and said that the customer was in her 80’s and had never ordered from

us. They said it was a fraudulent account. A rep looked at the

bureau and it had same name but different address, also the address on the

account had been changed by Client (As we Change). The previous address

also matched the bureau address, may be clerical error. Address was

changed back to original information on the account: [redacted].

Over the weekend I fell & bruised my tailbone. On Tuesday I ordered a cushion to sit on. It offered overnight shipping for $7.95 so I selected it. It should have been here on Wednesday. After I received it on Friday I gave the company a call because I wanted it to know why I was charged for overnight shipping. The woman I spoke with said that since it was ordered through walmart.com it wasn't really their problem!

This is the worse web order company I have ordered from as far back as I remember. I placed an order October 11. I received an email confirming they received the order and then nothing. No indication in the communication of when my items will ship, just that they are in process. Today is the 20th and still have received no word. If your expectation is that your items will ship quickly unless backordered, this company is not for you. Very poor business process and service level.

I ordered from Exposureonline.com (a miles kimball company ) on9/3013 in the amount of $564.65.I asked the employee if they ever had free shipping along with a discounted order and she said no.However, yesterday I received a promotional e mail for 25% off PLUS free shipping. To add insult to injury, when I received the 5 Christmas ornaments and a small frame the s&h was $46.58. I called Exposures and the employee said, "yes, they charged 11% fee on $564." "The higher the order the higher the S&H. NEVER have I ordered from a company that charges more the more a customer spends..it definitely was not based on weight as these were small sterling ornaments!!I found that their customer service was not interested in the customer. It would appear that filling their coffers was what they are most interested in. Buyer Beware!!

I bought the comfort bra for my 89 yr old mom who wants comfort and ease in dressing. She likes it although I did need to go up a band size.

Review: Three-fold complaint:

1) False pricing advertised: Prices being advertised as a discount when they are not providing a discount (2+ bonus pricing) Screenshot available

2) advertised pricing that clearly states Buy One Get One free but the actual terms require the purchase of TWO items for one free item. On website currently. (Screenshot available)

3) discount for items removed during the ordering process. (no screen shot unfortunately. Calendar advertised as $1.99 ea. then charged $2.99 each on completed order of Nov. 30. Pricing for the advent calendar was also changed on the website.)

4) Online Coupon code discounts not honored even though they are plainly acknowledged as valid. (screenshot available)Desired Settlement: Personal settlement:
1) advertised discount honored for calendars ($1.99 each with free rush delivery included)
2) advertised discount for fudge honored as BUY ONE GET ONE FREE along with free rush delivery included to three gift recipients
--------------------------------------------------------------------------------...⇄ /> Company Outcome:
1) Discounts advertised are actual--REAL discounts

2) end of misleading language and misleading "sales": BOGO, and "Buy one get one:, clearly mean if you purchase one item you get another item for free. Unless it clearly specifies what kind of item the BOGO applies to,, this doesn't not preclude mixing or matching products (though this didn't seem to be an issue with the fudge) This does not in any way, shape, or form, imply or instruct that you have to buy TWO items to get one free. Completely misleading and false. Furthermore, any ad that advertises a Buy 2 or more for discounted pricing must ACTUALLY result in discounted pricing (different productss sale advertised pricing)!

3) coupon codes applied correctly for online orders (this was why I had to call in to place my order rather than order online. It took several hours to get appropriate assistance and by that time the calendar pricing had expired even though that order with the $1.99 pricing had already been placed but not completed.

4) Any deadlines for sales, codes, discounts and the like must be discounted if the order is already in process, or if the customer is or has been on hold, or if the customer has been in the process of completing an online order. Any pricing, ads, sales and codes that were in effect when the call, online order started, or phone order was initiated must continue to apply while the order is processed and until the order is completed.

5) If an order process has begun and interrupted for any reason then any codes, sales, pricing, specials and the like must be honored when the order is resumed and completed. Interruptions can occur due to customer error, phone disconnections, customer service error, transfer errors, or for any other cause and not be used as an excuse for raising prices--even if the deadline for such pricing has passed.

6) Free shipping actually means free shipping. Any potential additional fees must be clearly spelled out. *Although the coupon code included free shipping, I was charged $3.99 additional shipping for shipping to separate addresses. I don't have a problem with that, or the actual charges, but this should be spelled out in the discount terms.

7) customer service education: I spoke directly to three different customer service representatives--the first one was very helpful and knew what she was doing. I called back after interrupting my order to clarify the details and after putting my order on hold. I made sure that I was not going to have to start the order over, and that any pricing that was currently on the order would be valid even if there was a delay in completing it (I have a recording verifying this claim). I was concerned about missing the coupon code deadline--as I wasn't even sure if the deadline was on PST, or CST or EST, which would make a difference. She wasn't even sure about that either, but assured me that the pricing and the coupon code discount would be valid as it was already reflected on the order I had started. She assured me that all I had to do was give the sales rep my order number when I called back. When I called back after about an hour, hour and a half.my call was dropped after a good 20 minutes on hold.

FYI: The first and third calls are recorded on my phone--time stamped. The first call took place right before 8pm, the second call after 10pm, and the third (problematic) call at around 10:45--I must note that it was so late directly due to the delays caused by the dropped call and the long waiting times as well as the delays caused by these customer service reps. This is why I suspect some of the prices changed (such as the advent calendars, etc.) WHILE I was on the phone trying to complete my order--and why I specify that sale prices, etc. should be honored if the customer has been on hold prior to deadline, or if the order has been started prior to deadline.

I called back so that I could complete my order and after another 20 minute hold, finally contacted a sales rep. She had no idea what I meant about putting an order on hold and calling back to complete the order. I tried several times to give her the order no. I then asked to speak to a supervisor and she asked me to hold while she hunted one down. After another hold she said she'd transfer me to customer service. I repeated that I wished to speak to a supervisor, and asked her whether or not customer service would even be open. She stated that NO, customer service was closed--and then said she was transferring me to customer service! I said no, I had a deadline to meet or the coupon code will no longer be valid. I again asked for a supervisor. She again put me on hold and again said she was transferring me to customer service. Despite my repeated requests for a supervisor I was transferred. Lo and behold, customer service was actually open!

The final Customer Service Rep refused to honor the discounted pricing for the advent calendars. When I contacted them instructing that they remove the calendars from my order completely, they offered a partial discount. This is not satisfactory. They need to either honor the full amount of the initial sale price ($1.99) or remove them as requested. The CSR told me she didn't see that pricing on the web site--but unless it also automatically changed the pricing on my order as well, that should have been apparent. I should have been told this was a possibility when I first asked the CSR to hold while I figured out the rest of my order. I only called back to resume the ordering when I was PROMISED that the sale pricing would be honored ("We're open until 2am" and yes, I was assured any pricing would be honored. That's just good customer service. If the pricing was in danger of being changed I should have been told up front.

The Customer Service Rep (CSR) also continued to claim that the fudge was by 2 get 1 free, even though it quite plainly advertises Buy One get One free (BOGO). You don't see that fact that it is actually buy two and get one free unless you go directly to the multiple fudge web page, which STILL says Buy One get One free (BOGO) and the RIGHT BELOW IT says buy two and get one free! (Screen shot available). Very misleading, and not spelled out anywhere else.

They really need to change their whole process. If an item is discontinued or if the pricing changes apparently these changes take place immediately on the website and order forms, with no record at all of the previous pricing or even the existence of the product that is no longer available. This leaves the customer and the CSR at a significant disadvantage. Even if it is changed on the website, these need to be visible to their staff so that they can at the very least understand what their customer is talking about.

While there is more about the experience that was upsetting, these are the most pertinent details that Revdex.com must address.

Thank you. And feel free to contact me, ask any questions, or let me know how I can send you the screenshots. I can verify all of my claims.

Business
Response:


Good morning,

Thank you for contacting Miles Kimball. We are sorry for any
convenience that may have occurred during this process. We require a bit more
information to fully resolve your complaint. You mention in your email that you
have screen shots available of the disputed issues you had. If possible, could
you please email those to us? We are not able to recreate any of the issues you
are referencing. The source code you used was the Cyber Monday Preview sale. We
have attached a screen shot of the discounts that the email offers. We do not
see any advertising of free rush delivery as well as a BOGO deal. There IS a
buy 2 get 1 free deal for fudge, however we do not show that you ordered any
fudge.

Any further details you can provide would be greatly
appreciated. Thank you and have a great day!

~The Miles Kimball Team

I mailed a money order to Silver Star Brands on May 26,2015. Although I did use traditional ( slow/"snail") mail ; I did pay EXTRA for 2-3 day delivery, once the payment was received and processed. I sent several emails to inquire of receipt of the payment, and, eventually had to call to speak to a manager. She said that it was probably there at the company but not processed yet. She even stated that the company was not busy this time of year. I requested to be informed when they did receive my payment-so that I would know that there was not a problem with that. I also asked why the order said cancelled on their website, and she said it was probably turned over to another computer. (???)Then I emailed to ask why my order said cancelled on their website but received no response. They did not process the order until the week after they had gotten the payment. Though it sent by regular mail-they SHOULD have expedited it once they got it in the mail. I contacted the President of the company, Ms.Updike , and have not received any response to the lack of help from customer service.

I saw an add online for a spatula that looked the same as the grabbing spatula, but was I surprised, it was the worst product I ever bought at any company, the connection piece broke and the spatula is to flimsy it could not flip an egg or pick up a hamburger when I called to return the product I was told it will take between 24 to 48 hours to generate a E Mail with returning label, how ridiculous is that, they said that is how the internet and E Mail works, with that comment I am no longer surprised of how ridiculous this company is please do yourself a favor and never do business with these people they are not worth a penny!!!!

On Jan.15,2014 I made a phone order. On the 17th, electronic info was sent to fedex and was started processing. I have called about 6 times about this order and still it hasn't been shipped. Each time I called, I was told it would be sent within the next two days. Then my order was sent back to the warehouse where it got lost. No one knows why it was sent back to the warehouse. They said they had to re-key it and redo my order. It would be shipped out within 3-5 days. Now I'm told that it wasn't sent yet because one of the items was personalized and they were waiting for it to dry so it isn't sticky in my shipment. It would be sent out yesterday or Monday. I have also been offered a $15.00 discount voucher on my next order which will be sent out in the next 7-10 days. It's a different story every time I call. All I want is my order. I will be calling again today because it wasn't shipped today and I will talk to a manager.

My first two orders with them were great-processed and shipped in a matter of a couple days.

I had place an order with Miles Kimball on December 3, 2013, at that time I was notified that the order would take 4-6 weeks to ship. However, when 6 weeks approached the order still had not been shipped. When I called to speak with customer service I was notified that the shipment date was extended to 7-9 weeks due to the holiday season. I had no notification regarding the extension and was told that nothing could be done about it. Customer service was very unhelpful. I was offered a $5 gift card for a future purchase... What a joke...

Review: I ordered the Miles Kimball Door Screen from their ebay store on April 27, 2015.. It was completely defective as it would not stay up, and it also caused damage to my door frame. They said they would provide me with a refund only if I mailed the item back. I paid 9.99 for the item, but it is going to cost me approximately 7.00 to mail this item back. Technically I am only getting 2.99 back,which is not the amount I paid for. I think it is ridiculous for me to have to mail an item back for almost the same amount I paid for it, and I have to pay my apartment complex for the damage that was done to the door frame from the Miles Kimball Door Screen.Desired Settlement: I want my entire refund of 9.99. If the company wants their product back they need to provide a refund that will cover shipping. With being on a limited income due to being on disability, I don't have money to waste!

Business
Response:
Good morning,

 Thank you for contacting us. We apologize for the inconvenience
that you experienced with this item. We have handled a refund for $9.99 back to
your original form of payment. You should see the credit within 2-3 business
days. If you have any other questions please let us know. Thank you and have a
good day!

 

~The Miles Kimball Team

Review: I ordered some items form Miles Kimball. I have been a customer for years. They sent me the items. Then I got a bill for $18.98 They said the sale in the catalog I ordered from was expired. Why did they send me the items if the sale was over. I would not have ordered the items at the higher price.Desired Settlement: Cease sending me bills for $18.98 and accept the agreed upon amount.

Business

Response:

Dear Mr. [redacted],

We have reviewed your complaint filed with the Revdex.com of Wisconsin. We sincerely apologize for the issue and any inconveninece this has caused. After reviewing your account, we have applied a credit in the amount due of $18.98. At this time your balance owed is $0. Thank you for allowing us to assist you. If you need any further assistance, you may contact Customer Service at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The product seems good if a little expensive, but the company is about as unresponsive as I have come across. They share little to no information on order status and shipping is very slow. I would certainly not recommend them.

I ordered three items from As We Change and made two payments while waiting for items. This started in September 2014 . In October 2014 I decided the three items did not work for me, they said I could return them and get a refund. They owed me over $60 for the return, two payments and $25.00 to open the account. They will not give me my refund nor any refunds. They make excuses that they don't owe me any money or refund.

Review: in there summer sale 2015 catalog,on page #3 they advertise a personalized patriotic eagle garden flag and "pole"i ordered this item,when I received my order there was no flag.I called miles kimball and was told that this was a misprint and if I wanted the pole there would be a charge of $5.00.I informed them the misprint was not my fault and they send me a flag pole,the flag is of no use to me without a pole.
I received an e-mail from a person by the name of zach #[redacted],and was told that the only way I would get a pole sent to me was if I sent $5.00,due to the misprint.
I think this is very unfair to the public,its your catalog and you should have had it proof red,before you sent it out to the public.Desired Settlement: I think miles kimball should stand by what the catalog said and advertised,before sending it out to the public and should send me the pole I ordered.

Business
Response:
Good afternoon,

Thank you for contacting Miles Kimball. We are very sorry
for this inconvenience. We are unable to send you the pole for free, however we
have refunded you the $11.99 you paid for the flag. Your refund will go back to
your card that you paid with within the next 2-3 business days. If you have any
other questions please let us know. Thank you and have a good day!

 ~The Miles Kimball Team