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Silver Star Brands

Internet Shopping, Beauty Supplies & Equipment, Gardening Hand Tools, Scooters - Medical, Health & Wellness, Home Decor, Accessories & Gifts - Online Retailer, Online Retailer, Bakers Supplies, Greeting Cards - Wholesale & Manufacturers, Calendars, Childrens & Infants Wear - Retail, Gift Shops, Girls Apparel, Greeting Cards - Retail, Health & Diet Products - Retail, Kitchen Accessories, Mail Order & Catalog Shopping, Toys - Retail, Womens Apparel - Retail, Skin Care, Wheel Chairs, Mail-Order Houses (NAICS: 454113)

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Silver Star Brands Reviews (67)

Satisfaction rating: 
User Reviewer1770245

Review: ON 2/18/2014 THIS COMPANY PLACED A HARD INQUIRY ON MY CREDIT REPORT W/O MY CONSENT, KNOWLEDGE OR AUTHORIZATION, A VIOLATION OF MY CIVIL AND CONSUMER RIGHTS UNDER THE FCRA AND THE FDCPA.Desired Settlement: THE COMPLETE REMOVAL OF THIS INQUIRY FROM MY CREDIT REPORT IMMEDIATELY.

Business

Response:

Good afternoon,

We apologize for any inconvenience this issue has caused

you. Our records indicate that our credit department has reached out to you

asking for a copy of the consumer credit report that includes the inquiry so an

investigation can be launched. If you are able to provide this information, we

will be able to start to work to resolve this issue. Please contact our credit

department at [redacted]. Thank you.

~The Easy Comforts Team

Business

Response:

Good afternoon,

We have received word from our credit department that the

credit inquiry has been removed from your credit report as of today, 4/22/15.

If you have any other questions please let us know. Thank you!

~The Easy Comforts Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.


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Satisfaction rating: 
User Carol S.

I had filed a complaint against Exposures on line yesterday regarding the excessive postage charge. I had sent them several emails regarding charging 11% of the cost of $500+ for shipping 6 sterling Christmas frames. ..$46.58. And also denied that they ever gave 2 discounts on the same order. However, within days of my order they had advertised 25% discount plus free shipping. When I contacted them, both by phone and E mails several times they appeared very uninterested. However, today I received an e mail with the adjustment of $46.58 credited to my account.. Thanks Revdex.com if you had anything to do with this refund and also thank you to Exposures (miles kimball) for finally getting someone to give some customer service. It was a frustrating time for this customer and I would like to suggest that Exposures give some customer respect classes to your staff. It is because of CUSTOMERS LIKE ME THAT YOU HAVE A JOB AND A COMPANY TO WORK FOR!!

Thank you Revdex.com


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Satisfaction rating: 
User Reviewer1770183

Review: Hello , I paid $ 65.00 plus tax on a Cart Like a grocery cart from An Easy Comforts magazine in December 2015 . The first cart they sent did not include all of the pieces to the cart ,so per Easy comforts return policy I had to send the cart back to them and they sent me a another one, but I never opened it because they took so long to send the cart that by the time I received the new one my sister, whom I was buying the cart for no longer wanted it, so when I finally got the cart in the mail . I called Easy Comforts to request another return sticker to send it back and they agreed to take the cart and send me a check for the price of the cart witch I had already paid the 65 dollars plus tax towards and since December, I have been calling and speaking to customer representative's and they agreed to send me a check for the money that I had paid on the cart but have yet to receive it. After all I got a letter confirming they received the cart back to them. All I get is the run around Can Revdex.com please help me settle this dispute Thank YouDesired Settlement: Easy Comforts never sent my Money back to me , And that's all I'm asking for I'm starting to think this is a scam towards the elderly.

Business
Response:
Dear [redacted],We are sorry for the issues that you have been having with this order that you placed with us.  We have reviewed order number SO[redacted] and it shows that you placed this order on 12/21/2015 with your preferred credit plan you have with us.  Since you placed this order with your credit plan a refund was issued back to your credit account.  A refund check will not be issued for this order since you did not pay for this order by check, money order or with cash.  We are sorry for the confusion and the inconvenience this may have caused you.If we can be of further assistance, please do not hesitate to contact us. Thank you,Easy Comforts Customer Service###-###-####


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Satisfaction rating: 
User Remedios V.

I've been a customer of Miles Kimball for several years and this time I was so disappointed with the very poor service I have experienced from this company. I ordered online personalized Christmas cards to take advantage of the free shipping promo they were offering. I have been ordering personalized Christmas cards from Miles Kimball every year but this time Miles Kimball made me so furiously disappointed when they cancelled my order due to INSUFFICIENT INVENTORY of the product. This is not acceptable to me because it took them one week after I placed my order to inform me about the cancellation of the order. The reason they gave doesn't seem valid because they should update their website to show the product is not available so that people would know & that way they don't order the product and choose something else. And since this was ordered online,as a repeat customer, I should have been informed the next day and not wait for a week to get a response from them about the cancellation.


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Satisfaction rating: 
User Reviewer1770178

Review: I ordered items on April 13. The recipient never received them. We called and they claimed the zip code was wrong. My husband gave them the right zip code and we never heard another word.

Order Number: SO129484098


Order Status:Invoiced
Order Method:Web
Billing Address:
[redacted]
Customer Account:1010449221
Order Number:SO129484098
Order Placed:4/13/2016
Order Summary
Subtotal:$31.98
Discounts:$3.20
Processing Fee:$1.99
Shipping & Handling:$0.00
Taxes (WI):$0.00
TOTAL:$30.77
Item ID Item Name Delivery Name Item Price Quantity Total Price
315154 Fruit SlicesDesired Settlement: At this point I want the items AS ORDERED to be delivered. Then, please take me off of your mailing lists, as I will NEVER purchase anything from Miles Kimball again. I don't need this humiliation.

Business
Response:
Dear Sir or Ma'am,We have reviewed your order and it shows that your order was delivered on 5/5 at 11:35am.  When the order was placed online the zip code was entered incorrectly onto the order so that is the reason for the delay.  After the order is shipped we are not able to change the zip code during transit.  If you did not received your order we please ask that you contact our customer service department below.  We are sorry for any inconvenience.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####


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Satisfaction rating: 
User Michele M.

In January of 2014 I got a miles kimball catalog and saw something very cute for my mother for her birthday. Her birthday isn't until the end of February so I had some time. I decided to order the personalized tags that you can sew on to whatever you had made. I ordered on line and it said processing usually takes two to three business days but something personalized will take an extra 2-3 business days and then it would ship standard mail. I ordered on January 28 2014 and today is February 17 2014 and it still says it's processing. 3 weeks processing! It hasn't even shipped yet ! So I talked to costumer service and they tell me that they don't make it and it can take 6-7 weeks to ship and it should be there my march 11 2013. Whattt!?! 3 months for something if they would have told me that I would have never ordered from them. And I know this was my first and last time purchasing from miles kimball. Very disappointed!


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Satisfaction rating: 
User Reviewer1770191

Review: Company claims to have a one year, 100% money back guarantee policy but doesn't honor it. I ordered multiple products from this company that were completely ineffective. I returned the products and requested a refund. I have tracking information that I have provided to the company that confirms that they received the return shipment on 5/29/15. It is now 6/23/15, almost a month later, and I still have no refund. The company doesn't credit the account that was used to make the purchase but, instead, alleges to send the refund by check, which gives them more time to stall/delay the refund. I have contacted the company on three occasions to determine the status of the refund only to be told that "the check is in the mail" literally. I was told that the check was mailed on 6/12. There is no reason I would not have the check by now if it had truly been mailed on the 12th. The last time I called, which was today, I was told that I'd have to give the check 2-3 weeks to be delivered and if it's not delivered in that time frame, they could request a new check. It doesn't take any company this long to process a refund and it is obvious that this company does not honor its commitment to provide a money back guarantee. Now they have my money and my products.Desired Settlement: I would like to have my money refunded immediately. The company should credit the refund to the same payment method that was used to make the purchase initially.

Business
Response:
Good afternoon,

We apologize that you are unsatisfied with our refund
policy. To help better assist you, could you advise if your refund check has
been received? Thank you and we look forward to helping you with this problem.
Have a great day!

~The Native Remedies Team


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Category: Internet Shopping, Beauty Supplies & Equipment, Gardening Hand Tools, Scooters - Medical, Health & Wellness, Home Decor, Accessories & Gifts - Online Retailer, Online Retailer, Bakers Supplies, Greeting Cards - Wholesale & Manufacturers, Calendars, Childrens & Infants Wear - Retail, Gift Shops, Girls Apparel, Greeting Cards - Retail, Health & Diet Products - Retail, Kitchen Accessories, Mail Order & Catalog Shopping, Toys - Retail, Womens Apparel - Retail, Skin Care, Wheel Chairs, Mail-Order Houses (NAICS: 454113)

Address: 250 City Ctr, Oshkosh, WI, 54906

Website: http://www.silverstarbrands.com

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