Silver Star Brands

Review: I thought I purchase a lap desk off of [redacted], the size a laptop would fit on. When I got the product it was a very long lap desk and not the picture. I emailed the company to see how to get a refund and send the product back. I was told that I would get a refund when they receive the product. I sent the product back and was charged $40.28, when I emailed them to let them know how much it was and a picture of the receipt along with the tracking number I was told they wont pay for postage. This was the first time anything was said to me that they would not pay return postage and it was after the paid to sent it back. I wrote them four times to get the problem resolved and day three of no response. I asked to speak to a supervisor and still no response. I wrote [redacted] and they said they can't do anything because they are a third party.Desired Settlement: All I would like is a refund of the desk price and postage. I was not told that they will not pay return postage until after I paid it. The desk was $11.99 and the return postage was $40.28, I'm not asking for more money just what I paid for the wrong product that was sent.

Business

Response:

Good afternoon,We have received word from our finance department that a refund check for $40.28 will be sent out this week. Thank you for your inquiry. ~The Walter Drake Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received my bill this month but it had my daughter's name on it and when we called these people on it they refused to figure out why it happened. she doesn't order from them I do so she wasn't happy when this was done and neither was I. Why they couldn't fix their own error is wrong they did this they should fix it. not me trying to figure out how the messed up. or switching my daughter back in forth between to people saying I have switch you here or there when she talked to some in that department already.Desired Settlement: Change name back to mine or it don't get paid. I'm tired of dealing with people who don't do their job right.

Business
Response:
Good morning,Thank you for contacting us. We apologize for this inconvenience. We are currently showing the account information to have the name [redacted] with the shipping information under [redacted]. Since the account is under the [redacted] last name, that is what the bills should be printed with. If this is incorrect, please let us know and we can look into it further. Thank you and have a good day.~The Walter Drake Customer Service Team

Review: I was looking to replace my umbrella which was advertised as windproof, but it broke in the wind after use. I call the company regarding warranty and replace. They toll me it had 45 day return and replace policy and I bought the item in January and it is pass that policy. . And I call my visa card for extended warranty and they told me to check for manufacture warranty and than it will cover the damage. I called back Mile Kimball for the manufacture warranty and they told me and can not provide manufacture information nor the warranty. I never heard company hiding production information for any benefit. I need the manufacture warranty, so my visa card can replace for me. I don't expect mile Kimball to replace because it is over their policy range. But they should give me the manufacture information so I can have my visa card work to get me the replacement.

This hiding of information of manufacture is not correct in US. This need to be corrected.Desired Settlement: get me the manufacture warranty information, so that visa can contact them.

Business
Response:
Good evening,Thank you for contacting Miles Kimball. We are sorry that your Windproof Umbrella is no longer working. As a courtesy, we are willing to make a one time exception to our 45 day return policy and send you out a replacement. You should see that in 4-8 business days. We apologize but we have a contract with out vendors and we cannot give out any contact information about them. Should you have any other questions, please let us know. Thank you!~The Miles Kimball Team

Review: Open account with Walter Drake on 17 June 2014; received items ordered satisfactory 28 June 2014, but did not receive a bill for it. We called Walter Drake and was told it would be sent soon. A week went by and still no bill, called again and was told we should have already received a bill which we had not. Decided at that time to make a pymt of $30 and asked that an email of confirmation regarding the payment be sent to [redacted]. and to cancel any future catalogs. They have failed to do so. We will await to see if they WILL honor their sending the confirmation or not before proceeding with a complaint to the FTC.Desired Settlement: 1/ Provide a confirmation email, detailing the payment made and the current balance, along with payment due date and minimum payment need.

2/ Confirmation by email that we will not receive any further catalogs, flyers or advertisements

3/ Confirmation by email that our name, address and any other information not be given, sold or rented out.

4/ That they are made aware due to their failure to honor requests made and promised to their customers, we will no longer do business with them.

Note; If not resolved within 24 hours, we will proceed to file the complaint with the FTC immediately.

Business

Response:

Good afternoon,

We have reviewed your issue and had our credit dept look into this for you.

First statement was mailed June 30, 2014, first payment due on

or before July 29, 2014. No record of receiving statement in returned mail.

Address on account is

Review: I brought a Microwave Crisper Pan and a One Cup Microwave Coffee Maker. the crisper dose not work. the coffee marker lets the coffee out in the cup. I called customer service to report the issues. the lady on phone was rude and no help. she said I had to pay to ship it back to them. I said I should not have too because the items do not work as advertised. she said just because you do not like how the perform dose not mean they do not work. I told her this was outrageous and you should not treat customers like that.Desired Settlement: I request a refund and the company pay to get the items back since they did not work

Business

Response:

We have reviewed your complaint filed with the Revdex.com of Wisconsin. We sincerely apologize for the mishandling of your concern within our Customer Service team. It is unfortunate that we did not take the time to appropriately address your concerns. We have considered your concerns with the performace of the items in question. We will be offering you a full refund for the crisper pan and coffee maker. You will be receiving a prepaid return label so that you will be able to return the items to us at our cost. As soon as the items are received by our Returns Team, we will issue you the appropriate credit for the defective items. Again we apologize for any inconvenience.

Business

Response:

Upon reviewing your account, the letter containing your return label was mailed to [redacted] on 12/17/13. If you have not yet received the label, please advise us and we will send a second packet.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed the orders copied below on [redacted] on September 20, 2015 at certain advertised prices and advertised to be filled and shipped for free from Miles Kimball Company.

[redacted]?

[redacted]?

[redacted]?

[redacted]?

[redacted]?

On September 29, 2015, I received the following email stating my order had been canceled by Miles Kimbal Company.

Hello.

Thank you for your recent purchase of Silver Star Brands merchandise on [redacted]. We apologize, but we had to cancel your order. The price you were charged was incorrect and we are not able to ship the order at this low price.

If you would like to reorder the merchandise, the pricing on [redacted] is now correct.

We apologize for this mistake and the delay in updating you.

Your order will be cancelled and your original form of payment will be credited within the next 2-3 business days.

Please note, this email address is unable to accept replies. If you have questions, please contact [redacted]

Sincerely,

Customer Service

As you can see, the email did not state which order was canceled or if it was all 5 orders. [redacted], still, has my orders as being in the "processing" stage. I am 48 years old and, still, remember a time when businesses honored their prices and advertisements regardless of whether it was a mistake on their part or not. The happiness of their customers was their primary concern not their bottom line. It would seem that Miles Kimball Company and/or [redacted] do not believe in doing business in such an honorable manner. I am very unhappy that my orders will not be honored, filled and shipped for the prices I agreed to on [redacted]. I am filing this complaint against both companies. [redacted] was where I placed these orders, but Miles Kimball Company (AKA: Silver Star Brands) sent me the cancellation email, so I feel both companies are responsible for fulfilling my orders as we all agree to on September 20, 2015. I will contact a consumer news team and file complaints with the Federal Trade Commission against both companies, as well, if necessary. I should not be penalized for either companies mistakes.Desired Settlement: I want all of my orders to be processed, filled and shipped at the prices agreed to by all on September 20, 2015. I hope neither of these companies try to call on something in 'fine print' somewhere, so they can go back on their word and the implied understanding I had on September 20, 2015 that my orders would be fulfilled and shipped.

Business

Response:

Good morning,Thank you for contacting Silver Star Brands. We apologize for this inconvenience. According to our records, you placed two orders with us. Both orders contained one Telescoping Corner Broom with Swivel Head. We will be processing both of these orders and you should receive them in 4-8 business days. In addition, we will also be processing a full refund for both of these items that would should see in 2-3 business days. Should you have any other questions please let us know. Thank you for shopping with us and have a great day!~Silver Star Brands

Business

Response:

Good morning,Thank you for contacting us about this issue. Like previously, we have decided to send out the items to you and refund you as our way of apologizing for the confusion. You should receive your items in 5-8 business days and your refund in 2-3 business days. If you have any further questions please let us know. Thank you and have a great day.~The Miles Kimball Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Dear Silver Star Brands and

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I, greatly, appreciate Silver Star Brands fulfilling my canceled orders. I did not expect you to refund my money. I would have, gladly, paid for the items at the price listed on [redacted] at the time of my original purchases. However, it was extra nice of you to send these items for free. I, honestly, do appreciate your kindness. Thank you, for your time and help in resolving my issues. I pray you have a great day The Lord has made for you all!!

Sincerely,

Review: RE: [redacted] $12.39TO WHOM IT MAY CONCERN:This will be my last communication regarding the sleazy actions of your company.I purchased the items on sale. The moment you cashed my check for the sale prices meant that you accepted my order for the items on sale. If you did not accept my order for sale prices, you were obligated to return my check. You did not. Secondly, you were told not to send the items and you sent them anyway. I am under no obligation to return them or pay anything more for them as a result.If you bother me again, or send this to any collection agency, I will report this sleazy scheme to the FTC and file a complaint about your company.Thank you.[redacted]Desired Settlement: This company accepted my order at a sales price and then tried collecting more afterwards.Stop trying to bill me above the sales price on the order.

Business

Response:

Ms [redacted],

We have investigated your concern regarding the balance due on your account. Based upon your most recent email contact with us, our Customer Service team has already applied a credit to your account this morning. At this time your balance due has been removed at your account is current. Should you have any further questions, please contact Customer Service toll free at ###-###-####.

Review: Quick Summary: There is an issue with the company's online ordering page, which displays a photo of an incorrect item, and then does not specify the selected color in writing. Therefore, making it impossible for the customer to know which color is selected.

(Full Story): I made on online purchase from Miles Kimball which consisted of 2 Christmas ornaments personalized with my two daughter's names and birthstone color (both in red). When I received the items, one of the ornaments was an incorrect color. The company's website claims to have a "Quibble-Free Guarantee", and I called customer service to request a replacement in the correct color. They refused, saying that they do not alter online orders, and that I selected the wrong birthstone color in the drop down menu. I explained to the rep that before entering my credit card info online, I reviewed the 2 items in my cart on their confirmation/payment page. The confirmation/payment page did not specify in writing the birthstone color, or name of the month that was selected. However, it did display a photo next to each item, which depicted the ornament in red (which was the color I desired). The confirmation/payment page also listed identical item numbers for each ornament, which seemed appropriate since I was ordering 2 of the same ornament. Therefore, with matching item numbers, and 2 photos of the ornament with red birthstones, the confirmation page gave the impression that my order would be processed as I had intended. After placing my order I received an email from the company which also failed to specify the birthstone color, however it listed 2 identical "item ID" numbers, indicating that the 2 ornaments would both be the same birthstone color. Then when my ordered was delivered, one ornament had red birthstones (correct), and the other had white (incorrect).

I have corresponded with Miles Kimball on the phone and via email trying to explain that their online ordering system is broken, and deceptive because it does not accurately display necessary information. When a customer chooses a birthstone month and is shown a review page depicting a specific color, the customer expects to receive the color displayed in the photo. Since their review page did not list the color of the birthstone in writing, the photograph and item number are all customers have to go on. Miles Kimball customer service department has not shown an interest in looking into this issue, stating that online orders are final. I am only asking that Miles Kimball makes this right by replacing the incorrect color ornament they sent me with the July (red) birthstone color. I would also like them to correct their online ordering system so that other customers do not encounter this. I am happy to provide you with copies of my receipt, order history, or whatever is needed to further explain. Thank you for your time and attention.Desired Settlement: I would like Miles Kimball to stand by their "100% guarantee", "integrity and excellent customer service" as stated on their webpage, and send me a replacement ornament with the correct color (red), personalized with my daughter's name, without any additional cost to me. I would also like them to fix this issue on their online ordering system so that other customers are not at risk of having the same problem.

Business

Response:

Thank you for contacting Miles Kimball. We apologize for the

inconvenience that has occurred with this order. We have processed a

replacement order for the July ornament and you should receive it in 5-7 business

days. If you have any further questions, please let us know. Thank you and have

a great day.

~The Miles Kimball Customer Service Team

Consumer

Response:

I accept the business's offer to replace the ornament, and I have already received an email from the company stating that they are in the process of doing this. I noticed on their email, that the personalized name was incorrect, so I called their customer service on 1/15/15 to have that corrected. Thank you for your help.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On my receipt there was a notice about a special internet offer. It stated my order qualified for a cash back rebate for up to %15.00. When I went to the website, it wanted me to put in my credit card information to get my rebate. I called the company, and the customer service person said that it was a requirement to get the rebate, and that I would be enrolled in freeshipping.com. I stated that I just wanted my rebate that was stated on my receipt, and I did not want to provide them a credit card.Desired Settlement: I would like the rebate sent to me that my order qualifies for with no strings attached.

Business

Response:

Good afternoon,

We apologize for the confusion on the rebate from your invoice. The rebate is only vaild if you sign up for freeshipping.com which is an affiliate company of ours. Please accept a $15 gift voucher to be used on your next order as our way of apologizing. Your gift voucher will be mailed out next week and is good for up to 1 year. If you have any other questions please let us know. Thank you and have a good day!

~[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I placed an order exceeding $39 to take advantage of the free shipping offer. The order was delivered with a bill asking for an additional $10.09 for shipping and handling. After calling the customer service dept. they waived the shipping but I still had to pay $2.09 for processing. [redacted] from customer service explained the offer had expired, which was odd because they enclosed the catalog with my order with the same free shipping offer. I think Miles Kimball ran a bait and switch on my order. shame on you Miles Kimball!

The card holders really do the job. A group of us play a card game, Hand & Foot and sometimes have 15 to 25 cards to hold at one time. The holders make it very easy to manage with that many cards. My wife played with friends who had the holders and I purchased them for our card games we play together.

Review: On 4/10/15, I placed an order with easy Comforts. This was paid in full of easy Comforts asking price by PayPal on 4/16/15 to easy Comforts. The recipient of this payment was verified. The amount that was transferred from my bank account to the internet sales company was exactly what was requested from PayPal by easy Comforts. This included all applicable taxes and other charges. The shipping was suppose to be FREE!
Since then, I have received a total of three letters of demand for more money from an unnamed person at Easy Comforts. There was no explanation or justification. Just someone claiming that I owe them money. Now the letters are threatening, which I consider meaningless and an insult.
This should have been a simple transaction. I see an ad for a Rollator for$99.99 with free shipping.. I click on add to cart then click on checkout with PayPal. easy Comforts then debits my PayPal account for $116.97. I was in shock! The price was suppose to be: $99.97. easy Comforts owes me $16.98.
I can only assume that this is a scam. The funds requested were sent and delivered, the item was shipped and delivered. This completed the sale’s contract.Desired Settlement: No further contact by the business, ever!

Business
Response:
Good morning,

Review: On 6/7/13 I ordered two tablecloths from Miles Kimball. They did not get around to shipping this order until June 12th. I received the order June 17th, a full 10 days after the order was placed.

When the order arrived, on 6/17, I opened it and removed the two items, both of which were packaged in their own pouch. I did not have occasion to use the tablecloths until the evening of 7/31/13. When I opened the pouches containing the rectangular tablecloth, and unfolded it to place it on the patio table, I found that the tablecloth is torn near the zipper, and that the zipper does not work. The other tablecloth was fine.

The next morning, 8/1/13, I emailed Miles Kimball and asked them to exchange the damaged tablecloth. They sent me a reply email stating that their policy is to accept returns/exchanges on for 45 days after they ship an order. They stated that, since my request for to exchange the damaged item fell 5 days past their 45 day threshold, they have no intention of replacing the damaged item.

I pointed out in a 2nd email to Miles Kimball that the date I requested the replacement was exactly 45 days after the date I received the order. They responded that they refuse to replace the damaged item and that their return policy is stated on their website.

While it is true that their return policy is buried on their website, it is also true that consumers would specifically have to search for this information. At no time during my purchase was I informed of their return policy. Frankly, had I been notified of their return policy, I would not have placed the order; I would have ordered from a different company. I spend tens of thousands of dollars a year on online orders, and I know that the industry standard is at least a 60 day return policy. I have never encountered an online merchant who has refused to replace a damaged item.Desired Settlement: I expect a refnd of 50% of the full amount I paid for the order, since 1/2 of the order was damaged.

The full amount of refund due is $16.98

Business

Response:

Dear Ms. [redacted],

I would like to sincerely apologize for the difficulties you had regarding your most recent Miles Kimball order. We have reviewed the order placed and have determined that your request for a refund of the damaged product is reasonable. I apologize that our Customer Service agent was not more accomodating at the time of your original request for a refund. We will certainly use this as an opportunity to review our processes with the appropriate teams. I have asked for a refund to be processed on the damanged table cloth and you will receive a refund check for that amount. We will also be sending a $10 gift voucher for you to use on a future order should you be willing to provide us the opportunity to display the type of service that we are proud of. The check and the voucher will arrive separately. Please allow up to 14 business days for the refund to process.

Review: I ordered some artificial flowers that when they arrived were very poor quality. The leaves and petals were falling off and did not adhere to the stems. While the advertisement portrayed the flowers in a basket - in tiny small print they did say the basket wasn't included. The deceptive advertising isn't the crux of my complaint however the poor quality is. If I didn't have to send the poor quality product back, I would not have had to pay the return postage. I already paid to have the merchandise shipped to me and again, because it was sub-par, I had to pay to ship it back. Because the quality or lack thereof is their issue, I believe THEY should pay the 7.75 return postage fee however, they have stated via e-mail they will not. Thus, I'm lodging this complaint.Desired Settlement: refund of not only the returned merchandise, but also refund of the 7.75 return postage!

Business
Response:
Dear Sir or Ma'am,We are sorry for the defective item that you have received.  We would be more than happy to refund you for the return shipping you paid to return your order.  We please ask that you mail your receipt that you received when you paid for the return shipping to the following address:Silver Star BrandsATTN: [redacted]Once we have received your receipt we will issue you a refund.  We are sorry for any inconvenience this may have caused.If you have any further questions, we please ask that you contact our customer service department and they will be able to assist you further.Thank you,Silver Star Brands Customer Service



Consumer
Response:

Review: We received an email regarding a flash sale. The email specifically states EVERYTHING is 50% off. We are out of town. We spent the day having my father find the albums at home we wished to purchase to match. After spending hours on this project we went to place the order before the sale ends. We selected the items and went to apply the discount and it wouldn't work. We called the company and at that time we were informed that the sale only applied to 10 items that appear when you click a link. I went through the email advertisement numerous times to find where I misunderstood. Nowhere does it say the sale only applies to any specific items nor does it say it only applies to the items in this link etc etc. It simply states "Flash Sale - Everything (with everything underlined) is 50% off!

The advertisement is blatantly false and entirely misleading. I would be more than happy to provide a copy of the email advertisement.Desired Settlement: I expect them to honor the sale which they represented and advertised as soon as possible.

Business
Response:
Good afternoon,

Thank you for contacting Exposures. We apologize for the inconvenience
with this email offer. We would like to offer you 50% off of your next order
with Exposures. This order does need to be placed over the phone so our
representative can apply your 50% discount. If you have any questions please
let us know. Thank you and have a good day!

~The Exposures Team

Review: I purchased Item No. [redacted] on June 16, 2014. This Sherpa
backrest pillow by Oakridge Comforts in burgundy is the most inferior product I
have ever purchased. It is already totally flat, pills and sheds. I am
extremely disappointed that they would sell something of such poor quality.
They responded that it was beyond their 45 day return policy.Desired Settlement: I would like a refund in the amount of $38.97 which is what I paid for the product (includes S & H).

Business
Response:


Good afternoon,

 We apologize for that you did not like the quality of our
Sherpa Backrest. We have processed a refund for you and will be sending it out
via a refund check that you will receive in 1-2 weeks. If you have any further
questions please let us know. Thank you.

Review: I purchased a VERY expensive pair of black pants from this company and put them away until the warm weather (which only came this past week or so). I LOVE the pants, but after wearing them just about four times they are sprouting huge areas of white/ivory color plastic-y fibers from the seams. The pants are totally un-wearable. When I called to get help with the matter I spoke to [redacted] in customer service who refused to help, did NOT want to see a photo that I offered to send, and was absolutely unreasonable since these pants are clearly defective.Desired Settlement: I would like a refund for the defective item.

Business

Response:

Good afternoon,

We apologize for this issue. Our customer service team has contacted you and we will be handing a full refund once we get the item back. If you have any further questions please let us know. Thanks!

The AWC Customer Service Team

Review: I think most of the $31.32 is mostly late fees and finance charges. With the company giving a refund that would mean my account is over paid and they had a balance left. they did combine the accounts in May because I have the statement from them. The customer services reps will not let me speak to a supervisor they just advise me they have spoke to the supervisor and the balance stands. No one will go over the account with me to get the answers I need.Desired Settlement: The late fees removed and explanation of how I could owe a balance when they gave me a refund.

Business

Response:

[redacted],

We have reviewed your account with our credit department and were able to determine that your correct balance should be $25.32. This balance is left from your order placed with Miles Kimball on 1/22/2013 for 2 of item Easy Feet Foot Scrubber at $5.92 each. The item total is $11.84, shipping was $4.99 and processing fee of $1.99. This comes to a total of $18.82 plus credit interest and fees bringing the total owed to $25.32. We are waiving any additional interest and late fees that have accumulated which attributed to the balance showing as $31.32. If you have any further questions, you may reach our credit department at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order on 10/22/2014 and never received any communication from Walter Drake about my bill or where to send payment for the Preferred Credit I was eligible for. When I contacted them about an order I placed recently on when it would be shipped they emailed me back stating I needed to contact their Credit Dept. I did so and that was when I was told that because of past due on my previous bill that was supposedly sent out on October 29, 2014 which I never received nor did I receive a bill in November they wanted me to put a down payment on the new order which I ended up having to cancel. I told them I never received any bill and that had I received the bill I would have paid them on time. Now I'm told I have to pay $50 which is due on December 25th and because we live on a fixed income every bill is budgeted I won't be able to pay until January 3rd 2015.

I'm very dissatisfied with their billing/Credit Dept. and how they make it sound like I'm lying about not receiving the bill. I can assure you I am not lying about bills. This is not my fault because I pay my bills each month and on time. I don't cheat people out of their money therefore I don't want to be taken advantage of where my billing is concerned.Desired Settlement: I want a bill sent in a timely manner with all late fees dropped and my credit is not showing non-payment. I want the billing date for the 3rd of the month starting in January because that is when we receive our income each month. Contact can be made through the email or phone number that they have on my account. When they send billing they must use the whole address with the Lot number or I won't receive mail as there are over 500 mobile homes in the park we live in.

Business

Response:

Good evening,Thank you for contacting Walter Drake. We apologize for this issue with our billing department. We have asked our credit department to remove the late fees associated with your last late payment. If you have any further questions please contact our credit department and they will assist you. Thank you are have a great day!~The Walter Drake Customer Service Team

Consumer

Response:

I sent you an email on 12/30/2014 stating that I hadn't received further communication with Walter Drake/Star Brands other than what I communicated to you in that email. I stated that I was going to send on January 3, 2015 to Walter Drake a payment of $75.00 to cover November and December bills that I never received and also January 2015. I did so and today (January 17, 2015) I received the first and only actual bill from Walter Drake where they did receive the $75.00 and have given me credit for the late charge of $15.00 and a credit of $6.07 for interest. I am now up to date with them and will continue to pay my bill each month till the account is paid in full.I am now satisfied with the billing situation.Thank you for your time and help with the situation.

Review: I placed an order with this company, a( 2 year giant calendar). The company returned my payment with a letter, telling me that they received my payment damaged, (the payment was cut in half, but not by me). I called the company and spoke with customer service, I assured them that my payment was not damaged when I mailed it in, I told them that everyone knows that mail order houses, open their mail my machines, and when mine was being open, the machine cut it in half. Of course the conversation back and forth, until I told them that I was going to contact the Revdex.com, and make a complaint, they asked me why would you do that! I then told them, you know that this is wrong, accusing me of sending in a damaged payment, just what sense would make, I'm afraid that I'm just not that dumb. If my payment had been a personal check, I could have just written another one, I send in a Money Order, so that means that I've just lost my money, ($12.98). I know that it's not a big deal to them, it's just wrong. I did go to the Currency Exchange where I bought the Money Order, and told them of the situation, they told me that the only was to get a replacement, was to put a stop payment on the Money Order, for $15.00. I once again called Walter Drake Company, and they gave me the same story. I know that this is a very small thing, but it's just wrong what they are doing, they know good and well that their mail opening machine, damaged my payment.Desired Settlement: 2 year Giant Calender

Business

Response:

Good afternoon,We apologize for this issue with your order and your payment. We will be submitting an order for the 2 year calendar that you requested and you should receive it in 5-7 business days. You will not be charged for this order. If you have any further questions please let us know. Thank you and have a good day. ~The Walter Drake Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.