Sinemia

Sinemia charges hidden fees resulting from their defective application
Sinemia attempted to charge me a "misuse" fee for not checking in at the theater. I explained to them that my wife and I attended the movie but were unable to check-in because the app did not present the check-in function. After three interchanges, Sinemia customer service refused to remove the misuse fee. Sinemia indicates that until I pay the misuse fee I can no longer use the service for which I prepaid $167. It seems like the misuse fee just exists to help Sinemia make their service more profitable.

Sinemia cardless system does not work and customer service will not respond. The only contact information is via email, but emails remain unanswered.
In order to use Sinemia, you need to get a temporary credit card number to purchase tickets. The last 2 times I have done this, the card has been rejected. Sinemia will not respond to the issue, therefor the prepaid movies go unused and it is a waste of money.

Purchased product/service and the merchant does not provide a platform to allow use. Fraudulent/deceptive business practices w/o returning emails.
Good afternoon,

I purchased a Sinemia Premium membership in December 2018. Two weeks later, I received an email stating the "cardless" membership with the iOS app was active. When attempting to purchase the first movie, the card provided to purchase the tickets was declined. Subsequent attempts confirmed the card number provided by Sinemia continues to decline resulting in me not being able to use the services I paid for.

Emails via the support function on the Sinemia app and DM attempts via social media have not been answered.

I would like my subscription refunded as I paid for goods/services and the business has failed to uphold their end of the deal.

The service I paid for rarely works and their customer service refuses to resolve the issues after repeated attempts.
I signed up for Sinemia on October 6, 2018 for $129.87 for one year of service. Their claim is that you can use their cards to buy movie tickets at any movie theater at any time. This is false, as their cards only work about half of the time (this is supported by hundreds of other complaints and reviews online). Also, they have a mandatory check-in feature on the app that rarely works, which means they get to charge you a "misuse fee" that locks your account until you pay it. When you contact the company's customer service (via their only option of e-mail), it takes weeks for them to respond and even then they don't resolve the issue. This company is a scam and I want the following refunded:

$129.87 (Chase credit card) -- October 6, 2018 -- sign up for one year of service.

$10.31 (Chase credit card) -- December 12, 2018 -- "misuse fee" they required me to pay to unlock the account

Their app wasn't working properly and they are charging me a misuse fee
I signed up for Sinemia a few months ago and have had issues with their app since the beginning. The first time I used the app to purchase movie tickets I thought the app checked me in automatically because I had two location turned on for the app so missing check in that time was my fault. After that they told me I missed check in so I went online and learned how to check in. The next few times I went to movies the check in button did not show up in the app. I emailed them about it and they just sent a standard response that I missed check in even though I told them the app wasnt working right. Out of all the times I used the app the check in button only appeared once. I ordered (and paid extra for) the card feature as the app isnt working but it hasnt arrived. After my most recent movie when the check in app didnt appear they told me I have to pay a $14.95 misuse fee and I cant use the program until I pay it. I emailed them again telling them the check in button isn't appearing but they said I have to pay it.

Company changed terms of service on a prepaid service to introduce hidden fees.
Customer service doesnt respond to service not working
Company changed terms of service on a prepaid service to introduce hidden fees.
Customer service doesnt respond to service not working

Unauthorized processing fee
I purchased this membership in Novembe. I used the service fine the first time with no issues. Then is December Sinemia added $5.40 "Processing Fee" undisclosed prior the start of my subscription.

I purchased 2-movie plan per month for 3 people and paid $359.88 for full 12 months subscription to Sinemia. After 1 use, Sinemia decided to add $5.40 processing fee. This Processing fee is accessed by Sinemia should be included in the plan but was not disclosed prior the start of my subscription. I contacted Sinemia regarding the refund of my subscription and the processing fee and never received a response through email. I tried to use my last tickets for this month and it said I had already used it but does not show up in my "watched movies".

I'v been charged an initiation fee, a "convenience" fees and, a monthly fee, for what should have been 3 movies, not 1 movie. The app rarely worked.
I have emailed your website about 4-5 times without a response. This buggy app continues to fail me. THREE TIMES now I've planned my evening around seeing a move only to have the app fail on the spot. I have seen only one movie successfully (Roma), yet, somehow, it says I've seen three. I've also been charged an initiation fee, a couple of surprise fees, and my physical card is being held hostage for $15 with a two-month waiting period. The UX is a nightmare, always sending me off to Atom or Movietickets.com. And they've made cancelling a membership as technically difficult as possible, hiding that option away in .4 font with a bunch of warning screens. No one has yet to respond to my attempts at complaints / help requests, and I suspect some of these charges are fraudulent from a consumer rights standpoint. I expect nothing less than my initiation and monthly fee refunded fully, and to be reimbursed for the cost of the two movies that weren't covered but claimed to have been.

I purchase the Sinema movie Plan. I thought I was buying the monthly amount at 11.99 a month, I didn't see the top tab was on yearly. charged $215.88
I thought I purchased the monthly plan from Sinema at 11.99 a month. I didn't realize the top tab was on Yearly. It is not clearly stated on their website. Kinda deceptive. So I was charged 215.88 instead of the 11.99. I emailed the company from their help & support email page and never received a response back. I had my bank TCF try and get my money back. They reviewed the case and said I had to resolve it with Sinema. I emailed the today 11/24/2018 and They said I had to re-isssue my membership. I told and explained to them that if I had to do a plan then I wanted the plan for 8.99 amount. explained the whole yearly plan mistake to them.(215,88) I haven't had any service from them. after my bank contacted them , they canceled my membership which I never actually received! So in all total I was charged on 10/17/2018 215.88 & then 37.98 and also 9.99 from my checking account with absolutely no service. I sent 2 emails today 11/24/2018 asking to resolve the issue and they have not returned with an answer!!

Service only worked on occasion and no responses to correct it or issue a refund on balance.
My paid membership was supposed to get me 2 movies a month for 2 people at $13.99 a month. This was a 1 year membership and I was supposed to get a Sinemia Gift Card/Credit Card to use to purchase movie tickets at various theaters. I used my bank issued American Express card and was billed on May 31,for $167.88.I received an e-mail on 5/31 welcoming me and that my Sinemia Premium Card will be delivered in 30 days. Then on June 12,I get another e-mail explaining that all new subscribers will be going card-less so you can start enjoying benefits without waiting on the card. It was explained that I had to download the app to my smartphone in order to activate it.I downloaded the app with no issues. However, I was surprised to see that in using the app I would be charged a convenience and a service fee depending on which movie ticket service I'd use (Fandango, Atom, AMC, other movie ticketing site). I emailed Sinemia.I explained my dissatisfaction in changing the terms of the membership when I was supposed to get a Card to purchase my movie tickets. I was told that cards would no longer being issued and that I had to use the new process.First you use a third-party website like Fandango. Place an order for tickets with date, time and location of theater. Go back to the Sinemia app and put it in the same information under Advanced Ticket. Sinemia would give you a temporary 16 digit number like a MasterCard with an expiration date, security code and zip code.I emailed Sinemia again during the summer to complain of this process and wanted my Sinemia Premium Card as was described. I never got a response.Each time I would order advanced tickets for a movie. The payment information would change. Mainly the 16 digit number.I kept going to the movies and Sinemia paid for the tickets and I paid the fees. However, late September I received a notice from my bank, that I would be getting a new American Express card due to suspicious activity. I received my new card in early October.I attempted to update my Sinemia account payment information, so I could continue using the Service. Sinemia's website would not let me use American Express now. Even though I signed up with one and was using it to pay the fees. Their website would not allow the 4 digit Security Code that they use. The site would only take 3 digit Security codes.Once again, I emailed their Support Group from within their website as there is No Other way to contact them. In my email I explained to them that I am just trying to update my payment information and that their website won't let me do it, due to it won't accept American Express's 4 digit Security code. I did get a response that they will look into it. A week goes by and still nothing. So, I emailed again.A couple of days go by and still no response. I go back into my Sinemia account and change the payment information to a Discover card. It updates fine. I then try to order tickets like I have been doing. Sinemia would not give me their Payment Information to order tickets on the 3rd party ticketing website. It was saying my payment information needed to be updated and my credit card On file was not accepting charges. I verified with Discover that my card was good and there was plenty of room in the balance.I then changed it to a Visa and it worked fine until November.Emailed support and they explained to me not use Fandango.I used AMC. It worked once. They told me to use Atom. I followed their instructions. Atom would not take their payment information. I emailed them the error message 2 times and never received a response. Meanwhile I get an advertising email about the Premium card being issued again.However, you have to pay extra. I was furious. I emailed again for a refund as their service was not as advertised and that they cannot correct the payment errors in getting tickets. It has been 3 weeks and still no answers or refund to my now canceled membership. I do not recommend this service to anyone. Save your money.

I have been having issues with Sinemia since November, and I am now requesting a refund for the portion of my annual membership that I have not used.
I began my annual membership with Sinemia in August. The terms that I agreed to at that time were 2 standard movies per month (for 12 months) for $7.99 each month. I paid in full in August 2018 for all 12 months ($95.88). The first time I used the service in September, I was charged a $1 fee to book my ticket online (a fee I was not aware of when I purchased the membership). However, I decided $1 more per movie was not too much. By October, I started being charged an extra $2.80 fee per movie. This is the first major issue I had with Sinemia because I was not notified of this fee, and I had not approved it.

My next issue with this service was near the end of November. I went to the Atom app (movie ticket purchasing app) to purchase my movie ticket using the one-time payment info provided by Sinemia. Atom refused my payment. I contacted Atom customer service because Sinemia did not have a phone number to call for immediate service. Atom informed me that this was a problem on Sinemia's end that they have been dealing with and that I would need to contact Sinemia to handle it. I emailed Sinemia (their only form of customer service) right after talking to Atom. I was forced to buy my ticket out-of-pocket so that I would not miss the movie. This was Nov. 25. I received a response on the 26th stating that the "advanced ticket would be canceled and the charged fee will be refunded to the original payment method".

On December 4th, I contacted them again because I still had not received my refund to my card. They assured me that the refund would be processed within 5-10 business days. They also told me that they would add "+1 movie day to my next monthly cycle as compensation".

At this point, I decided to give it one more try and pay the $2.80 fee on December 14th. My payment was refused again by Atom. Again, an issue with Sinemia's app.

After contacting Sinemia support, they offered to upgrade me to a permanent payment info plan that would be easier to use. I gave this a try on December 15th. I paid the $2.80 fee, and it worked. I saw another movie on December 19th with no problems.

Finally today, December 23rd, I tried to purchase a third ticket, but I was restricted from purchasing due to an "outstanding misuse fee". Prior to this attempt to purchase a ticket, I had no notification of misuse or of any fee. I contacted Sinemia immediately and was told that I did not check-in last time I went to the movies so I need to pay a misuse fee before they will let me use my account. I responded to tell them that I did check-in. Once again, I suspect an issue for which their app is to blame.

I still have received no notification via email or any other avenue to tell me that I owe a misuse fee. They also have not told me how much the fee costs or how to pay it. I am very skeptical of the timing of the restriction of use of my account.

Furthermore, when I first bought the annual plan, Sinemia had an option to buy a physical card for $14.99 which would avoid having to check in online and any fees associated with it.

To my surprise they stopped offering that option a short while after I signed up with no warning whatsoever.

They have only recently started offering the card again, however, when attempting to purchase the card it no longer states a cost of $14.99. Instead, it now says, "Sinemia card fee is determined based on the usage & operational costs vary depending on the plan" and "Sinemia reserves the right to make changes to applicable fees and introduce new fees at any time". This seems like a very deceptive tactic.

In summary: 1)I have had numerous issues using the service I paid for (app issues with Sinemia's card payment/ambiguous physical card cost). 2)I am now being told I have to pay a "misuse fee" with no explanation given as to why or even how much the fee is before I can resume using the services I paid for. 3)I have yet to be refunded the $2.80 from a month ago, one that I was supposed to receive within 1-2 weeks.

Service is discontinued and fines are collected for unnecessary reasons.
I was asked to pay 14.15 dollars as a my ticket is vended is improperly but for that matter the ticket was redeemed for a later movie show. Now that that when I try to reach the customer support.They are not even responding back to me.

Sinemia isn't even worth 1 star.

We signed up for our membership a couple of months ago and in that short amount of time, we have had more issues than not. We would have never paid in full for a one year membership (which was not made clear when we signed up) that we aren't able to use.

We have attempted to use our membership to purchase advance tickets through the app and the website several times over the last two months. Twice we were actually able to use it and 3 times we weren't able to because of the "Connection Error" and "Host Error - Bad Gateway" messages that prevented from being able to do so. That is also 3 times (10/31, 12/27 and ½) that I have contacted their so called "Sinemia Support" only to receive an automatic response stating that my message was received and that they would be in contact "as soon as we ***." Needless to say, I still have yet to receive a response.

In hopes of having avoiding any issues online, I have requested our physical cards. I realized after my initial request that Sinemia doesn't have my address to actually be able to mail my card to. I added my address and requested a card again. After several weeks of waiting for the card, I went on the Sinemia website to request the physical card AGAIN. I noticed that there is now a fee of $29.98/card. We have the Classic Membership, which is for 2 people, so I would have to pay another $60.00 just for us to have physical cards.

Ironically enough, the same day that I had an issue, I received an email from Sinema with the "newly added features." One of the new features is that they "made a conscious effort to eliminate ticket purchase errors." Apparently they didn't, because that is the same day that I received an error.

Sinemia also claims to have increased their customer support department "to prevent customer issues before they occur. Their claim that their "biggest priority is to address customer support issues" is another LIE!

We made the switch to Simemia from MoviePass *** we are certainly regretting that change. Sinemia is a total ripoff. They were quick to take our money and after that...crickets. And now, 2 months later, I am still waiting on a response from 3 separate messages.

Oh and their email address on their website to contact for support (https://help.sinemia.com) isn't even a real email address!!! SUCH A JOKE!! I would like a refund of my membership. Considering that I paid over $200 for a membership that I ***'t even use, in addition to the ticket purchases that I made because Sinemia wouldn't work, is in my opinion, theft. If you are considering Sinemia, DON'T DO IT!! I wish I would have read all of the negative reviews before I gave them my money. It should be illegal for them to run just a scam.

stay away. a few customers are happy, but sinemia burnt many of us.

Account suspended and multiple attempts over 3 months to reactivate have been unanswered
I accidentally disputed the sinemia charge on my credit card on 9/28 due to it say it was from 'Turkey' and I never received a receipt and therefore I did not recommend the amount charged. They suspended my account on 9/28 with an email saying I would need to contact them to reactivate. I have tried multiple times through email, the ONLY way I can find to contact them as they provide no other customer service option. I tried again on 12/6 for a new ticket. Have not heard anything besides the standard we will get back to you e-mail.

Sinemia would not answer my questions about a service question, charged me $36 when I took reasonable steps to handle the issue, and will not respond
Sinemia is a service that allows you to see two movies a month, two people each time. You purchase tickets by selecting show time and theatre and then complete purchase on vendor, like Atom. IMDB listed a showtime for a movie as 8:30, so I bought the ticket for that time. But, it turned out IMDB was wrong and Atom ticket said the time was 8:15. I asked Sinemia what to do about the 8:30 ticket, since I could not use it. They did not respond within 24 hours, although the website said they would. So, I bought and used the 8:15 ticket (never using the 8:30). Later that week I went to another show, using up my two-movie allotment. They then told me I had violated terms of use by seeing three movies although as said, I never completed the purchase of the first movie at the incorrect time. I have repeatedly told them it was their fault for never responding timely, but they suspended my account until I paid $36 and will no longer correspond to me. their customer relations practice are terrible and I feel mistreated since I never went to three movies and tried repeatedly to clear this up in advance.

Company has assessed a misuse fee to my account for not checking in for a movie although the app did not me allow to check in.
I am a new user to Sinemia having purchased the yearly plan option in mid-November.

The first time I went to see a movie I was able to use the app on my ipod without any issue. However, the second and third time the app did not allow me to check in as there was no option available to do so. It did not seem to recognize that I had made a reservation earlier in the day.

As a result, I have been assessed a 'misuse' fee, which is in excess of the cost of a movie ticket. I have made multiple attempts to have this misuse fee waived (10 different correspondence attempts within an 8 day time frame) with no resolution or even the courtesy of a response that indicated that the customer service representative actually read my message. The scripted response I receive tells me that I should not forget to check in.

I was asked to provide a screenshot of the error. The issue is that I did not receive a distinct error message, but the app did not give me the opportunity to check in. Judging by the numerous other complaints online it is obvious there are reoccurring issues with the app which prevents people from being able to check in.

I even included the receipt and ticket stubs from my most recent movie outing to prove that I did in fact attend the movie.

I have had to pay out of my own pocket twice in the last few days while waiting patiently for a response.

This is the singular worst customer service experience I have ever encountered.

Overcharged for membership
I was looking at the membership plans offered by Sinemia Inc and they had a promotion for 3 tickets per month for $16.99 per month. I decided to go with that. I went through and did the full process and checked my bank account noticing that they charged me for an annual membership when that was not what I wanted. I contacted them to have this fixed and they said it is nothing they can do. It was no fault of mine but the company's. I would just like the difference for the monthly membership. If not a full refund and cancelling the membership for a full refund because I am being charged for something I didn't select.

Sinemi changed their fee structure after I paid, said they would refund and didn't. They are now not answering any messages I send.
I bought my annual sinemia subscription in July 2018. At that time there was no fee (aside from buying tickets through Fandango or other sites). However, after a couple months they started charging 0.90 cents per ticket. The fee had to be paid or you couldn't get tickets. I was unwilling to pay the fee as that constituted a change in the terms of the original agreement. I contacted them via Twitter DM in mid October, and supposedly someone was looking into it. They never responded with a resolution. I contacted them again via Twitter DM and email on 11/17/18, and discussed the issue via Twitter DM. I was told I'd be receiving a prorated refund of $61.96, and that it would be processed in 5-10 business days. It's been more than a month and I still don't have it, and it's not waiting with my credit card company either. I've tried contacting them via Twitter DM again (12/8, 12/9, and 12/10) as well as email (12/18/18) and have received NO responses from them as to why my refund hasn't been processed. I have not continued to use this service since they instituted this fee structure.

Sinemia service not working properly. You will end up paying for nothing.

Sinemia card details they issue do not work when you want try to book tickets. This means you still have to check in for a movie that you can not pay for otherwise they charge you a penalty fee for not checking in.

Also once when I was able to book a ticket and did complete check in I received an email the next day I did not check in and received a warning about this that I would be charged a penalty fee if it happened again.