Sinemia

Too many hidden fees, and they never sent my initial Card to book tickets.
I signed on for the service over 8 months ago. and instantly regretted it. They double charged my card and refused to refund me as all sales were final. I continued to explain to them I didn't sign up for two services and only had one but was double charged. notice: I would reply almost immediately or within 3 minutes of getting a reply as I set my phone to notify me. This entire conversation took 3 months to get this far!

I just went to my bank and dispute the transaction and they two agreed Sinemia was looking like a scam.

as I was finishing up with that first issue I realized I had never received my card to book movie tickets, I had been using the virtual card which Sinemia was actually charging me an extra fee to use on top of my Early Planning fee that I was forced to use since I NEVER received my CARD!!!

They changed their Business terms and conditions during the 5th month and the company just went south. The app never worked I kept trying to use the virtual card and it was declined. I would reach out to support via email, call, twitter, instagram, and nothing..

Fraudulent Misuse Fee with no response to my 10 emails asking for help.

I tied to check in to the movie but for a You're too far away from the theater" error message. I was INSIDE THE THEATER trying to check in. I tried many many times before during and after the movie with no success.

Sinemia has now fraudulently charged at $24 misuse fee and locked me out of my account until I pay it. I did not misuse the account in any way! Their App failed! 10 emails sent since Dec 2p with no response except for the same auto reply that does not address my issue!

Extorting money fraudulently from me for an error on YOUR part is borderline criminal! REVERSE this bogus fine Sinemia! Reply to your customer service emails!

Sinemia is a complete "Bait and switch" scam stay away from it , no proper customer support and make money out of the customer with processing and illegitimate misuse fee.

Emailed multiple times and no response.
Even though they have all 1 ratings, I thought of giving it a try and follow all the rules mentioned and see if it is worth it?
I had few questions before purchase:

*** I buy an annual subscription with a sinemia gift card? Their website says yes but I want to confirm since all customers are saying they are having issues. If yes and I *** buy an annual subscription with a sinemia gift card, please give clear steps on how to do that?

How *** I get physical sinemia card and how to request during purchase of an annual subscription since I do not see an option to request a physical card?
Please provide clear steps for requesting a physical card during purchase of an annual subscription?

How long does the physcial card take to arrive once I bought subscription?

I have signed up for premium subscription on 1/08/2019 and signed up accelerated service for immediate activation.

I have tried couple of times the given virtual card getting declined and I have tried today 01/08/2019 also same issue . I have sent an email to support team no response from them .

Looks like this is not genuine website/service . Am requesting them for refund as am not used for single ticket from this sinemia website.

The service did not work for me. I paid for the year up front to avoid the additional fee they charge if you don't. It takes weeks for the service to be "activated" (if you pay another additional fee you *** shorten that wait) and once it was "activated" I tried several times and the payment would be declined by the ticket vendor with the exception of one matinee showing that the fees ended up totaling half of the ticket price so after the yearly charge the value is eliminated. Fees that were not disclosed when I signed up and one of which was charged to my card despite me being unable to purchase the ticket due to the declining payment. The company just does not respond to emails so no assistance was offered despite many attempts. Finally I gave up and I disputed the charge with my bank since I did not receive the advertised service or responses to my emails asking for assistance. I then of course received a response from them in response to the charge-back and they stated the service was non-refundable but for an additional fee the could send me a physical card that may help with the issues I had in regards to the payment declining. I sent 34 emails in total asking why I was having the issues with their service and why the felt a physical card would resolve those issues and no one responded to one of them. I was unwilling to pay for the card since no one answered my emails because I fear it will just be more money spent with the company for no services in return. They have since canceled my account (which would be fine if a refund was offered) and disputed my charge-back so in summary I spent $108 on a service that over 2 months time I was able to purchase one ticket that cost them $5.25 and I paid a total of $3.30 in fees for the ticket out of pocket. I *** not use the service now even if it decided to work so buyer beware. Also keep in mind a lot of fees and processes were not disclosed when I originally signed up although I do believe they have since addressed that in response to lawsuits. Very unhappy and would not recommend to anyone under any circumstances and from the reviews below I am not alone.

First, I'd like to say that Sinemia is not easy to use and puts you through a long process to get it working, and even unnecessarily longer to meet their user agreement terms. This is not completely their fault as they receive no support from ticketing offices, but 100% their fault for arbitrarily go out of their way to punish customers like myself.

For example, you must scroll down to the exact hour and minute of your show, then select the movie and date, then copy and paste (or memorize) 4 items: Card number, exp date, CVC code, zip code. Then open ticketing app (eg, ticketmaster, atom) and enter in the details and buy a ticket. Then remember to open sinemia and and "check in" when you're about to see the movie. You are also "required" to check in between 5 hours and 30 minutes before the movie starts.

If ANY of this goes wrong: fail to check in on time, type in the wrong card, etc, you are charged anywhere from 12-15 dollars as a punishment. These fees are undisclosed until they assess them to you. Your membership is then disabled until you pay - which means you'll be paying your monthly fee for locked out access - Which is FEDERALLY ILLEGAL - but who is going to sue them over 100 bucks?

You also get nickle and dimed on top of your membership fee. You are charged a convenience fee, and in my case, I forgot to check into a movie and they assessed me full price for the ticket as a penalty on top of the convenience fees.

I feel really bad for anyone buying an annual pass *** they add suprise fees and screw over customers at any time knowing they will have a charge-back battle to waste time with.

Frandulent advertising and policies. Sinemia advertises being able to use their service "...at any theater, for any movie..." (sinemia.com) and "Go to any movie theater you want..."

However, they have added fees to my account for not using theaters of their choosing.

Sinemia is trying to charge me a fee for not checking in at the movie theater, even though it's their crappy app's own fault I didn't check in.
On December 24, 2018, I was notified by email that my Sinemia account would be inaccessible until I paid a $31.94 "misuse fee" for not checking into a movie the day before.

I immediately contacted Sinemia support and explained that I tried to check in but could not; every time I tried to do so, an error message popped up saying I couldn't be checked in. I took a screenshot because I suspected Sinemia would try to pull this BS. I attached the screenshot to my email.

The response I received from Sinemia was far from adequate. Instead of taking responsibility for their faulty app, they suggested I must not have had location services for the Sinemia app enabled for my phone. That suggestion is absurd. I of course checked to make sure location services were enabled, and they were. The problem was not with anything I did, but with Sinemia's glitchy app. This is not the first time I have run into this problem. Sinemia tried to throw that fact back in my face, claiming that "you have 4 successful check-in out of 11 tickets." Well of course -- because Sinemia's app never works! Further, they claimed that they "investigated other users' app usage in your area and it seems Sinemia app works as it is supposed to." This is most likely simply a lie to try to exort this money out of me via the misuse fee, but even if it's true, it's like comparing apples and oranges.

This is not how reputable businesses conduct themselves -- extorting customers for cash after they've already paid for the stated services. This is theft, plain and simple. If Sinemia wants people to check in at the movie theater, they should ensure that they are able to do so through their app. As it stands, it appears they are intentionally preventing people from checking in, then charging them this ludicrous misuse fee. I demand that the misuse fee be removed from my account; failing that, I demand a full refund for the annual membership I purchased. I don't want any part of a company that embraces this kind of slimy, underhanded theft.

I was blamed for the service's malfunction and have been unable to reach any kind of customer service representative
I tried to do the theater check-in on the app like I am supposed to, but the app said I was 1500 miles from the theater, which is ludicrous. I emailed Sinemia with a screenshot of the malfunction as well as a picture of my ticket stub. I received a reply that was meant to look like it was from a representative but clearly showed they had not read my email. The next day, I received a warning email about my failure to check in. I sent another email and received litwerally the same reply that in no way addressed my issue. I keep having problems with this service for the last few weeks and have tried all manner of avenues to reach a customer service representative. I tried email, Twitter, and submitting my problem through the website. Customer service has been completely unresponsive. I am literally paying $30 a month for this service. I don't think it's unreasonable to expect decent customer service when it's not working.

Unwarranted misuse fees because their application
Is not functional I have screenshots displaying this but no one at customer service will respond.
I have to go to between 8 and 9 movies a month and it averages out to about 6 dollars a movie once you add in all the fees that were hidden. The application constantly sends me payment information that does not work so I have to cancel the advanced ticket several times before they send me one that works, and this happens 90% of the time. They tried telling me that I had reached the maximum amount of allowed cancelled tickets but luckily I had taken screenshots as I always try to do although I had amassed so many I started deleting them. Customer service acknowledged this and did not bother me again about because, well, who would when it's your application and system that's failing. Now most recently, which is the point of this letter, I've been charged not one but two misuse fees for not checking into movies. Everytime I try to check into a movie it takes me five minutes. It says I'm not close enough to the theater when I'm sitting in my seat, so I have to get up and leave the theater while the movies playing to go into the lobby, but that doesn't work either until I reboot the app three times. A handful of times I've gone to check in and there's no options to do so, just the option to create another advanced ticket. I have never complained to the company about any of this stuff, even though all of it is so time consuming and frustrating. So on the 16th movie I went to see in my second month of subscription I was unable to check into the movie I attended because there was no option to do so, and they emailed me a warning, and I emailed them back about the issues on their end. Now on the 22nd movie I went to see the application was not working properly again and I was unable to check into the movie. I received an email stating my subscription had been suspended until I payed a misuse fee. When I emailed them back they claimed that they looked and could see that I didn't have the application open, so I responded that the application is absolutely unreliable and then inquired as to the fact that if they have the capability seeing my app usage then can't they also see the location of the application and what's the point of customers checking in besides charging them misuse fees when their own app doesn't work. I received no reply and I emailed back twice asking them to answer me about the faulty app but moreso if they could pinpoint my location and what the advantage is for them to have customers check in at all. They never responded and I wanted to use the subscription I paid for so I sucked it up and paid the misuse fee. On Xmas Eve I bought a ticket to go see a film the following Xmas morning. When I got to the theater the first thing I did was try to check in but there was no option for me to do so, only the option to create another advanced ticket, so sinemia suspended my account with another misuse fee that I refuse to pay. I took a screenshot of when I attempted to check in which has the time and the screenshot itself has the date embedded in it. I have emailed them 5 times in 2 days about this and no one has gotten back to me and my feeling is that they are purposefully not getting back to me because they don't want to admit fault and just want me to pay the misuse fee. I had ordered a card a couple weeks ago, which cost me 15 dollars, so it arrived yesterday and I'm not able to use it because my accounts suspended but great there's a customer service number on the back that says 24/7 Support, but when you call it's a 15 second recording telling you to email them. Absolutely ridiculous. Just the fact that I have to go through this as if to prove to the them that their system is dysfunctional. It's like buying a ticket to a movie, jumping through all the hoops to use it, but when you go to get your ticket ripped there's no one there to check you in, so after waiting five minutes you go into the theater and they charge and suspend you for it. Ridiculous.

Need misuse fee removed. And annual membership cancel and refunded.
Will not response many email sent. Even tried to cancelled and unable to do so. Company has refused to address an issue with their service which has resulted in poor service and a membership misuse fee. The company charged me a membership misuse fee of $13.41 because I was unable to check into the movie through the android. Because the app kept giving me an error whenever I attempt to check-in. I sent an email immediately with screenshots. I reached out to them for assistance to obtain instructions on how they would like to me accomplish this request and they simply responded with an email that the app is working and their decision was final. They've yet to provide the actual instructions on how to complete their request (I suspect because it is not possible). They've routinely told me that their decision is final and repeatedly close my ticket. There was one time I was not able to purchase any tickets because the app/site was down. I also sent an email it and again not respond. I have tried to cancel my membership and I haven't received and email of confirmation that they received it. I bought a year membership and would like to be return. Also have 2 other accounts that I want to cancel Desired Outcome removal of mis-use fee and a cancellation and my annual membership refunded.

Confusing app causing wrong movie time purchased.
At 1340pm on 12/22/2018, I purchased advance movie tickets for a 2305pm 12/22/2018 show for Aquaman 3D Imax. The ticket total was 46$ including the convenient fee of 3.80$ Which I paid already from my visa . For some reason, the app let me puchase the tickets at 1105am 12/22/2018 which had already passed. When I tried to check in at 2240pm, the app did not let me check in saying that it has to be within 30 mins of the showtime. It is so confusing. how can they let me purchae a movie that had already passed and didn't stop me from purchasing. Then charged me with the price of the tickets including the fee of 46$ which Includes 3.80$ that I already paid for. I sent them my tickets stating what happened. They replied me a week later saying that because I misused the app so they are charging me everything including the fees of 3.80$ that I paid already.

Contacted Sinemia multiple times over two week period to resolve issue. Company claims I did not check in but I did, charging fees & account freeze
Over two weeks, I have tried contacting Sinemia multiple times - through email, Twitter, etc to resolve issue. They claim I did not check in on the app when I visited the theater both times that I have used the service. I did both times. They are insisting I didn't, contacted them to see if there is something wrong with the app that they haven't seen that on their end or if there's an extra step missing somewhere. Did not get response for 10 days, finally heard back but they just say it didn't record that I checked in and I am forced to pay fees and may account is frozen until I do. I checked in both times. I thought this was just me but am now seeing complaints emerge all over online about the app not checking people in correctly and people having their accounts unjustly frozen and being forced to pay fees when they have done what they were supposed to. This appears to be either a widespread issue with the app or an ethical violation of the company. Account is currently frozen and I can't use the service I paid for in advance.

Sinemia's member credit/debit card is not being accepted and Sinemia has not responded to my several attempts for help.
I have an annual membership with Sinemia, which entitles me to 3 movies a month on their service. Because it's annual, I can't just cancel because Sinemia will not refund the unusued amount. .... My major complaint is that I paid Sinemia for a debit/credit card for buying tickets online with their named partners Atom Tickets and MovieTickets. Neither of these companies will accept the card and thus I cannot use it to buy online tickets with them. I direct tweeted Sinemia support and emailed two different Sinemia email addresses and they did not respond. Sinemia has no phone support number. I tweeted Atom and MovieTickets and both told me the problem is Sinemia and not them. Sinemia also supplies a "virtual" cardless credit/debit number which I had been using but their app has disabled this function after I paid for the physical card. So a huge part of what I am paying sinemia for is simply not available.... I have not yet used the physical card in person at the movie theater yet to see if that works for same day movies, as opposed to buying online for advance tickets ... My second complaint is that Sinemia charged me $8.50 for a "misuse fee" for failing to "checkin" on their app when I saw a movie. However I know 100% that I did check in. I wrote multiple times to Sinemia support about this, and received no response. ... Third, after I paid my annual fee several months ago, Sinemia started a new fee of $1.80 per online ticket to be paid to Sinemia, completely apart from the processing fee paid to third party tickets services like Atom or MovieTickets. I don't know the legalese involved in this, but it is incredibly unfair to impose this fee during the period of service that people have paid. It gives me no opportunity to cancel. ... My preference would be to use a service like Sinemia if it worked right and conducted itself well, but as it is I would like to cancel and have my membership fee refunded, together with the $15 I paid for their physical MasterCard, and the 1.80 I paid for each ticket. ,,, I think there is something shady about the way Sinemia has gone about it, or they just have a huge lack of famliarity with how to do business in an upright way, but there is something seriously wrong in their business and my experience is just a symptom of something larger.

I have been charged a misuse fee incorrectly. Company will not even respond to me.
I booked a ticket to watch aquaman and when I arrived at the theater I was not given an option on the app to check in. I tried before, during and after the movie to check in but was never given an option. Then, a few days later I am charged a misuse fee of 22.75 and I can no longer use my account. This is just extortion and completely fraudulent. I did everything I was suppose to and then charged unfairly.

Product will not allow me to use, now business is keeping payment without providing service
I purchased a yearly subscription for Sinemia in September and immediately attempted to use. The service offered a physical card, but I was later (after purchase) told this was ending and I would not receive a physical card. I was then forced to make all purchases via online ticketing which limits my options as many local theaters do not utilize the ticketing services Sinemia supports. I was still okay with this. However, each time I watch a movie I cannot check-in at the theater following a ticket purchase. I submitted numerous tickets via the Sinemia website with no reply. Finally after a submission in November I received a reply. I explained my issues to the associate and asked about refund options. The response I received was that I must check-in after each showing, mind you the app Sinemia provides does not allow for this to occur, and that "You may cancel your Sinemia membership on your membership page. After the cancellation, your membership will not be renewed but you will be able to use Sinemia until the last day of your plan. Sinemia is non-refundable in accordance with Sinemia Membership Terms". I pressed on the company on this and the fact that I cannot check-in. The response I received was that "Our team will evaluate your case and will take action according to the terms of your subscription. You'll receive a notification email regarding the outcome of your missed check in the coming days". I continued using the service while attempting to check-in each time, unsuccessfully, until this week. On 1/1/2019 I went to my local theater. When checking in the App showed me to be in ***. I was in fact in ***. I have now received an email stating "Your membership is still active however the online/on-site ticketing feature has been disabled due to the outstanding misuse fees. You can make the payment for your Sinemia card misuse fee at ***. The online/on-site ticketing feature will be activated right after the misuse fee is charged. Please note that failure to check in may lead to account termination per terms of service.". I emailed Sinemia following this notification with no response, yet. Essentially, I am being left with a product that does not work and the company is attempting to charge me again for a product that doesn't work and did not come as described (e.g., lack of physical card).

fraudulent charges, bad customer service, product was not delivered as originally described when I purchased the subscription.
On May 2018 I signed up for Sinemia (a movie pass like subscription) for 1 year for a fee free card to purchase movie tickets. Since then I didn't receive my card until December 2018. During the time of my active membership, they said I could use an app to purchase tickets and since I didn't want to lose any money I complied. This app charged me a fee every time I purchased a ticket through their app as well as adding more fees since then (in September/October-ish).

Now in December, I used the service again (as they had told me to, including a check in process) and was charged a fraudulent fee on my account. Now my account is unusable until I pay Sinemia's charges. I've contacted their customer service MULITPLE times through twitter (they have no phone number to contact the company) in hopes of getting rid of the charges but they will not budge.

I am not the only one to deal with their bad business practices (twitter is loaded with people who have similar issues) but I hope you will look into this fraudulent company so others are not scammed out of money. Thanks in advance for any help. I look forward to hearing back from you.

I tried to order tickets using the CC number provided by Sinemia three times. Each time the CC number was rejected and my personal CC was charged.
On 12/26/18 I tried ordering tickets for a movie using the CC number provided by Sinemia. These tickets were to be ordered through Atom tickets. I attempted to make the purchase and the CC number Sinemia provided was denied. After trying a few times I cancelled the order and got a new CC number from Sinemia. Same issue. Each time I received a CC number from Sinemia my personal CC was charge $3.96. I then emailed support and sent a tweet directly to Sinemia. I received a response back on twitter asking me to direct message Sinemia the issue which I did. The next day 12/27/18 I was asked by Sinemia to provided them with my email address so this could be looked into. I did this. I have not received a response since. I have direct message Sinema every day.

Service is holding my account ransom for $22 because of a "misuse fee"
Misuse fees were not part of this service when I signed up, and appeared suddenly and without warning. The fee is charged when I used their service to get a movie ticket. Their app was buggy and didn't work and I was running late to the movie.

How can I be held responsible if their software does not function correctly?