SinglePlatform

We will refund the customer as requested

The customer had two listings for the accountOne that was out of date and another that SinglePlatform has maintained and kept up-to-dateWe have taken down the incorrect listing and applied free months to the customers account for the inconvenienceWe also sent the customer an email outlining
the details and have offered a dedicated contact should he have additional questions

We spoke to the customer yesterday and fully refunded herShe also received an email confirmation that her account was cancelled and refunded on 4/** at 3:46pm EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The menu has been removed yet my business name
and phone number are still visible with a url that is not associated with my business *** is not our websiteThe proper way to resolve this is to either remove my business name and phone number or put the correct url *** in conjunction with the business name and phone please.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The menu has been removed as per the owners request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved.***, however, has appeared to take retaliatory action against my *** Business Listing - making further unauthorized edits and delisting my business I will need to file a separate complaint for ***
Sincerely,
*** ***

As per the business owner's request we have removed the order button as well as the menu from their listing

We pulled the call for this customer and confirmed he agreed to continue the service on the recorded line. We will call him todayand assist if he would no longer like to continue the service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Single...

Platform has not contacted me.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will research this issue and contact the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are researching this issue and contacting the business owner to resolve this ASAP.

Although [redacted] does not appear to be a customer we will reach out to him today to assist him the best we can.

We have no additional information we can share at this time. If any new details become available we will contact the business accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are researching this issue with the information provided.

We will look into this issue and assist the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]The [redacted] option that Singleplatform has wrongfully attached to my [redacted] listing has not been removed despite being told that it would be taken care of within 48 hours. This needs to be removed in its entirety for me to except this as resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]