SinglePlatform

We were able to contact the customer and resolve her issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Single Platform has not offered any answers to our questions or concerns.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have removed the menu data per the customer request.

Dear Revdex.com Team,Single Platform has reached out to us. They are still investigating the issue. We are waiting for them to communicate the answer to the questions we stated in the complaint.Respectfully,[redacted]###-###-####

We appreciate the feedback and will research this issue further.

Review: When opening a restaurant in April of this year Single Platform contacted me to try to sell me a menu editing tool for social networking. I agreed to use the service for one month, foolishly providing them with my debit card info. At no time did I agree to allow them to take monthly drafts from my checking account. In fact, this fact was clearly discussed between me and the salesperson. I didn't realize until September that they had indeed been taking $49/month from my account. I immediately contacted them and they agreed to cancel my account and assured me that no more payments would be taken from my checking account. However, they have continued to steal from me, taking another $49 this month. When I confronted them in September I opted not to even dispute the 5 prior months worth of money they had fraudulently taken from me....I just wanted it to end. But, now that they have lied to me again I want ALL of my money returned accept for the first payment, the only payment they were due.Desired Settlement: I need to be reimbursed for 5 months at $49...a total of $245. I also want them to admit their fraudulent tactics.

Review: I was contacted under false pretenses, saying that my business would be featured in an article on an online magazine, which turned into a sales pitch. I reluctantly agreed to listen to their spiel about their business listing service, and finally gave into their sales rep. I was walked through a slideshow which included a waiver which I wasn't given a chance to read, and which the sales rep blazed past and clicked "agree" on for me without my consent. I was then immediately charged $59, and when I called the next day to try and cancel the service because I'd decided it was not the right time for me to invest in this kind of system, and because they seemed so weirdly pushy and I didn't want to deal with that kind of business practice, they told me that there could be no refunds whatsoever. Subsequently, they proceeded to post incorrect information about my business on a number of websites. I tried on numerous occasions to correct these problems, but to no avail. In fact, the number of profile views under their service declined significantly over the course of the month I gave them to try and prove themselves. In all, I am out the cost of their "service" and also many hours of frustration trying to fix the problems they created.Desired Settlement: Full refund for promised services which were not rendered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Singleplatform's employee has approached my and promised to copy my restaurant menu from my website and make it available in other sites.

The copy has never been done properly, and many times I had to point out corrections.

Singleplatform has never delivered an appropriate menu and refuses to take the content offline until it has been properly copied.

In addition, they have been mixing up menus from different restaurants.

If that was not problem enough, they have my credit card information at a place I do not have any access to whatsoever and Singleplatform has charged me twice for $79. This means other people have access to my payment information, two charges were done without authorization, totalling $158, and the alleged service is nothing but a mock up generic menu mixed together with parts of our copied content.

Their content regarding [redacted] in South Miami Beach should be taken offline, the charges should be reversed, and if they manage to improve we could do business together in the future.Desired Settlement: Singleplatform content regarding [redacted] in South Miami Beach should be taken offline, the charges should be reversed, and if they manage to improve we could do business together in the future.

Business

Response:

The customer had two listings for the account. One that was out of date and another that SinglePlatform has maintained and kept up-to-date. We have taken down the incorrect listing and applied 2 free months to the customers account for the inconvenience. We also sent the customer an email outlining the details and have offered a dedicated contact should he have additional questions.

I honestly appreciated the offer of this service. I regretfully decided to cancel the day after signing up --right before the orientation process due to personal reasons. Everything was taken care of in the most professional manner and I do do expect that I will be refunded without any complications. All in all, they do seem to want to help you with your business and I will keep them in mind for the future when I am ready for their service.

Review: I would like to lodge a vigorous complaint against Single Platform. An employee of [redacted] recently received a phone from a business analyst, [redacted]. He took the call and agreed to do schedule an interview to see if Single Platform was appropriate. But to be fair, I do believe the way the company presented itself was deceptive. It mentioned that we would be under consideration for top restaurant to be featured in its website. But it was really a ruse to sell the services it is trying to sell.

He rescheduled the meeting and took it today on October **, 2013. [redacted] explained the product and he explained to her that we were not interested. At that point, she stated in a threatening manner that “all of our listings will be taken down and no one will be able to find our restaurant.” He did not appreciate her tone and the threat. I thought you should be aware of this going on with a company based in New York City.

Thank you for you time and consideration,

[redacted]Desired Settlement: Assurance that the company will discontinue to threaten customers if they do not partake of their services.

Business

Response:

Please see below:

Hi [redacted],

In regards to Customer #[redacted], [redacted], or [redacted], I was able to have a great conversation with [redacted] and reach a positive resolution. We spoke to the concerns listed in the customer's statement of the problem, which seemed to center around the tone that one our salespeople took when dealing with the business. We used the feedback to better coach the employee in question on how to handle these types of situations, and assured [redacted] that their desired settlement would occur. SinglePlatform never intends to threaten any small business, and through the conversation with the business, we were able to come to an agreement that SinglePlatform does indeed try its best to put the small business first.

Lastly, we offered [redacted] a free trial of our service to show them exactly how it could help their business; they respectfully declined but were appreciative of the gesture. Both parties ended the call in good spirits.

Please let me know if you need anything else from me. Thank you!

--

Executive Vice President, Sales | ###-###-####

Review: I hired this company to update my business menus on ad pages namely [redacted] and update my website with current information. When they didn't deliver I made several attempts at contacting them. After waiting for a prolonged period of time on hold waiting for an associate I inevitably HAD to leave messages for them to contact me back. I also sent mass email to every department in the company I was able to reach requesting someone call me so I could cancel the service. Today they hit my bank account for another $99.Desired Settlement: I would like the company to refund the$198 I pod for service they did not deliver.

Business

Response:

We were able to contact the customer and resolve her issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I will agree to close the case when the refund is received.

Sincerely,

Business

Response:

We contacted the customer again to communicate she is fully refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have not used their service because I didn't think I could trust them after their deceptive sales pitch. I don't know if this is typical of this company, but this is what happened:

We get sales calls all day at our busy retail bakery. Since most of them are not legit, I tell my employees that I am not there and to take a message. My employee screened this call, asking if he was a telemarketer. The caller insisted that he was calling from [redacted] and wanted to talk to the owner about having our menu posted for "local favorites". He gave his number and name and I called him back. He told me he was from [redacted] and [redacted] and [redacted]. It was very confusing, but I allowed him to schedule a phone "meeting" to ask me some questions to make sure it was a good fit. During the scheduled phone meeting, he had me sit at my computer and watch a slide show while he first asked a bunch of questions about my business and then pitched me on this service. Never once did he tell me the price, which I wound up looking up once I realized he was trying to sell me something. I told him I wasn't interested in spending $99 a month on an online marketing expense and he kept up with the high pressure sales with a lot of claims and even time window pressures. Followed up with an email and another phone call. Sorry, not interested in bait and switch. If you can't be honest about what you are up to in the first place, why should I trust you with $1200 per year?

I had not heard of SinglePlatform until called about it. They have a great professional team with discrete departments to handle everything. It is a legit business. Compared to other ways to get your business out in the Internet, it is probably a great service to have to help your business with marketing itself on the Internet, especially if you have a list of services or a menu that needs to appear on multiple websites that could be a pain to update if you do not have a web guy (which are expensive). This service would save you money over having a web guy/gal/developer, easily, for sure.

However, since I am a tech-savvy person who does his own website (that is already mobile friendly and I enjoy updating it myself) and Internet marketing (and know the ins and outs), work in allied healthcare (not sure our list of services needs to be promoted, since it is obvious), and I was already further along with my business, a lot of what was offered was not in my business's current needs or budget. I did not need the service at this time, but may in the future.

Since they made it easy for me to cancel the service when I did not need it and gave me a full refund in less than 24 hrs, I feel they deserve more merit on the Revdex.com. Lots of people only review you when you do something wrong, and being in business long enough to know when a company is doing the right things, I am going out of my way to write them a positive review. If you need a mobile friendly website and want help with Internet marketing and don't know where to start, their fee is very reasonable, and they give you tips to help you out in marketing your business.

Review: This company has called and harassed me and my employees to a point I finally told them I would have a meeting with them. Once I started the meeting they tell me to go to [redacted], and I let them know they would not be accessing my pc to discuss issues with my [redacted], [redacted], [redacted], Etc. If they wanted me to go to each site and look we could do it that way. I then had to end the call to take an important call and told them I would call back when I had a chance. They then started calling my store trying to get my employees to give them my cell number. I then returned the call and told them to not call my shop anymore this is getting to be harassment and I ended the call. They then preceded to call me back and I would tell them to stop calling my business. This immediate call back happened about 8 times in a matter of minutes until I asked for her supervisor. After that call I blocked their numbers. This is not a professional business, they don't even show their caller id when calling you and call from several different numbers to try and confuse you.Desired Settlement: They should be shut down for poor business practice and deception. They try to convince the customer that [redacted] can't make changes to these accounts without them. ([redacted], [redacted], Trip Adviser, Etc) When I was the one that set them up and put the info in for each account. They are crooks scamming hard working people!!!!!!

Consumer

Response:

I want them to stop calling me. I keep telling them to stop calling me and hang up, only to have them dial me straight back. They called me back over 6 times in a row within a two to three minute time span. you could hear laughing in the background when I would answer and tell them to not call back. I would hang up and the phone would ring before I had time to set it down.

Business

Response:

We are sorry to hear about this owner's experience. We are researching this issue and will act accordingly.

Review: I was contacted by someone and told I was to be interviewed and my business would be featured on a travel website. Instead what I got was a sales pitch. I listened anyway, the lady was nice, and I reluctantly signed up. I was never made aware of any refund policies. In the next few days, it became clear that this was not the right time for me to be able to get anything set up for my business, so I asked for a refund. This is when they decided to make me aware of their refund policy, which is they don't refund. As a [redacted], I cannot possibly comprehend refusal of a refund, especially when no services have been rendered. I even asked if they would refund me for the remaining 3 weeks of the month I signed up for, but they refused and kept trying to get me to do their orientation instead of just refunding me.Desired Settlement: I just want my money back.

Business

Response:

We spoke to the customer yesterday and fully refunded her. She also received an email confirmation that her account was cancelled and refunded on 4/** at 3:46pm EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Simple Platform provided a free service (unbeknownst to me) of listing the service menu and prices of my business. Unfortunately, the services and pricing, as well as the name of my business, were incorrectly listed and highly visible as the business preview present when my business was Googled. Not only does this make my brand appear incompetent, but reflects poorly upon the quality of services offered. When I contacted Simple Platform about this issue they told me that the only way they could resolve the issue was to become a client and pay approximately $80.00/month. Not only is this not my mistake, but they refuse to correct their error and in the meantime, my business looks apathetic. Extremely unethical business conduct.Desired Settlement: I would like to Simple Plan to correct their mistake without my payment. If they offered a price for free and without owner's approval, they should correct their mistake without fee or simply not provide services for businesses that are not paying clients.

Business

Response:

We are contacting the customer and will assist in making any necessary corrections to their services.

Review: The company auto renewed and billed our service without notification. We do not wish to renew the service. There was no notification of this auto renewal and the company was not willing to correct the problem upon calling them.

It is a very misleading practice of preventing the customers from leaving as they automatically tied is into another year of contract without any type of notification beforehand.Desired Settlement: We wish to receive our money back for the service which has not been performed and which we do not want.

Business

Response:

I am email in response to dispute #[redacted] against SinglePlatform. I have spoken with the customer and provided them with information about they they had been charged the annual renewal fee and how we were able to resolve the issue going forward. They were renewed for their yearly subscription on 4/**/2014 as per our Terms of Service contract that they had acknowledged and electronically agreed to when signing up for the service (this Terms of Service is attached) on 4/**/2012. This was their second yearly renewal. Their notice of cancellation occurred after this renewal date so we have cancelled their account for any upcoming terms in 2015, so they will never be automatically renewed for the service again. The customer agreed to have his service discontinued at this time so that he is not billed again.

They have also contacted the bank to dispute the charge so we will have to continue with the bank going forward to proceed.

Please let me know if there is any other information I can provide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The contract states that "The agreement shall automatically renew for additional terms, unless a party cancels at any time. Either party may cancel at any time and for any reason and any such cancellation will be effective immediately." More importantly there is no signature on this "contract" and it has been updated after the initiation (at the end it states "Last Updated June 2013").

You are not letting us cancel and you are commiting us in another year of service which we do not want.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by SinglePlatform regarding complaint ID [redacted].

Sincerely,

Business

Response:

Da Vinci's SinglePlatform yearly contract renewed on 4/**/2014. The [redacted] saw the charge and was confused. I explained to him that SinglePlatform has an automatically renewing contract and this information is always visible to our customers in their portal. In this particular contract, it states that Da Vinci's renewal date was 4/**/2014. We allow for customers to cancel at any time- it is a very flexible policy, however they must cancel prior to the next charge date in order to not get charged. Although we do not generally give refunds to accounts that have been charged on the appropriate charge date, we value our customer base and will be granting Da Vinci a refund of $245.

I never asked for their service. Yet it is imposed on me by [redacted]. All of the information this company provides about my business is completely wrong. In order to change it I have to create an account. I don't want them I don't need them this is a type of extortion. I encourage everyone to steer clear of this awful business at all costs

Review: This company called me and offered their service of putting my name at the top of several search engines. I tried it for a while and did not feel like I was receiving sufficient services, in addition, I was short on funds and had a hard time paying the service. I called them in May to inquire as to when I could cancel the service. They told me it was a month to month service so I asked that it be canceled in May (the [redacted] of May). I do not have the name of the person I talked with but they agreed to cancel the service as of the end of May. They have continued to draft my account for 6 more payments of $79 per month. I called again today and spoke with [redacted]. He said they had no record of my calling in May but would stop the service as of today. I cannot be held responsible for their records - I have no way to know if their records show a call from me in May or not; I have my notes saying that I called them to end the service May [redacted].Desired Settlement: I asked the service be stopped in May, so I would like for the next 6 months payments to be refunded to me and no future drafts be taken. I can understand how they could have someone who forgot to end the service or whatever, but I should not be charged after I asked the service be stopped. I would like my $474 refunded.

Business

Response:

We have no record of the customer contacting us prior to his recent request to cancel. We contacted the customer and left a message on 7/** regarding an unsuccessful attempt to bill his card and did not receive a return phone call. We have reached out to the customer to try to resolve the issue and are awaiting a response. Unfortunately we are unable to refund charges that were charged off.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company called but we didn’t work out an agreement – they keep saying their computer system would show a phone call from me……I DID call as soon as I realized they were not what they represented. I want my $474 refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer informed us that he had already disputed the charges with his bank. We will submit a request for refund but may not be able to fulfill the request based on the bank dispute results.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My bank has given me credit for 3 months of payments. The business offered me three months so if I keep the three months refund than I'll consider it closed but if the company disputes the three months the issue will not be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I found that my business is on their website. It appears to my customers that they are ordering their meals directly from me, which is not the case. A customer used them have their credit card information and they never placed the order.

I did not ask to be part of this website. I want nothing to do with it and have sent emails requesting that they remove us and that has not happened.

They should not be allowed to act like an agent on my behalf without permission from me.

I want my company name removed from their site.

[redacted]Desired Settlement: My business name removed from there site.

Business

Response:

As per the business owner's request we have removed the order button as well as the menu from their listing.