SinglePlatform

Review: I received a sales call from a salesperson at SinglePlatform, and I specifically told the salesperson that I was not interested in their service because the marketing channels they utilize are not of value for my business. The sales person then lead me to believe that one of the channels they utilize is [redacted]. I told the salesperson that while the other channels were of no value to me, that IF their services also applied to my [redacted] listing that it WOULD be of value to me. She told me that they would apply to my [redacted] listing, and so I agreed to sign up for their service based on that understanding. My orientation to see how the service works and learn how to use it was scheduled for today (6 days after the sales call). I told the person conducting the orientation that I was only interested in seeing how the service worked on my [redacted] listing, and learned that while their monthly fee had been charged to my credit card on the day of the sales call, that the service would not be active on [redacted] for a number of weeks. (She could not tell me how long) I told her I would never have signed up for the service if I had understood that, and that I wished to cancel the service. (My desire to cancel was also based on additional problems with the service that only became apparent once I was able to see how the service was implemented) After 30 minutes of trying to dismiss my concerns, a billing rep finally agreed to cancel my service, but claimed she could not refund the monthly fee that they had already charged me without talking to her [redacted]. I asked to speak to the [redacted] myself and the telephone connection went dead.Desired Settlement: I want the $79 monthly fee that they charged to my credit card to be refunded.

Business

Response:

I'm sorry to hear the customer had an unsatisfactory experience. We can assist the customer with their [redacted] menu listing as well as numerous other publishers. Unfortunately we cannot control how soon the menu will post on [redacted]. As per the customers request we have issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: SinglePlatform made an unauthorized enhancement to my [redacted] business page by adding a menu of services, without my consent, listing incorrect information and typos, misleading my customers. After I contacted SinglePlatform to correct the menu, they said I would have to pay $79 per month in order to make changes. I never agreed to have SinglePlatform add a menu of services to my [redacted] business page - the menu just appeared several months ago without my knowledge or consent. [redacted] instructed to me to contact SinglePlatform to make edits.Desired Settlement: Menu need to be corrected or take down from my [redacted] business page.

Business

Response:

We have removed the menu from [redacted] and contacted the business owner in order to obtain the correct information at no cost. Once we have obtained the correct information it should be visible within 24-48 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted], however, has appeared to take retaliatory action against my [redacted] Business Listing - making further unauthorized edits and delisting my business. I will need to file a separate complaint for [redacted].

Sincerely,

I would like to complain about unscrupulous business practices, specifically giving misleading information to business owners in order to sell advertising. I was contacted under the premise of an interview request for a local publication. After double-checking that this was not a sales call, I set time aside for the interview only to realize that this was not an interview, but an attempt to sell SEO. Frustrating to be blatantly lied to, and also to take time away from my patients to do an "interview" that did not exist. If I could find a contact name and address, I would send a bill for my time.

Short and sweet review :

A company that over-promises and under delivers. Omits certain information in order to sound better and therefore sell more. Expect aggressive and rude sales people.

Longer, detailed review:

The service SinglePlatform offers is something I've searched for, for a while. I have been previously contacted by three of SinglePlatforms competitors. I just hadn't found the right fit with a company.

SinglePlatform/Constant Contact has a great price while offering what seems to be a great service - getting your business listed on [redacted], and more. Being verified and listed on these engines is great for any business.

Unfortunately, they don't tell you that getting listed with these businesses is NOT guaranteed. They don't outright lie to you but, looking back, their words are so incredibly crafted to have you think you are getting one thing but covers their butts when you don't. This deception leaves a sour taste in your mouth. While, technically and legally, they haven't done anything wrong, they certainly are not to be considered a company with integrity.

Their sales person used annoying "hard sales" and "guilting" tactics, which I was only merely annoyed with because I already knew the service was something I was interested in - after being contacted by three other companies which promised the same service as SinglePlatform. That being said, just be aware that these are the tactics they use.

I will say that they did give me a discount rate to try their services.

I was planning on canceling before the start of my second month because this service is not worth the money. (They are cheap. You get what you pay for. Cheap price equals bad product and service) I received an early charge for my second month. I am hoping to get a refund but, based on what I've seen of this company, I'm not certain I will. The lesson for you? If you decide to gamble on SinglePlatform/Constant Contact, cancel a week and a half before your second month is supposed to start.

Review: SinglePlatform sales rep. after me hearing him out many many many times and after me saying "No Thank You" many many many times, he continued to call, keep me on the phone for more then 20 min. kept me from helping my clients, kept me from running my business properly, continued to call my place of business over and over and over using up my phone line so my customers could not reach me, and embarrassed me in front of my employee, because he continued to keep me on the phone and would not let me get off without hanging up on him, then he would call back. I have held a job that required me to make "cold calls" to drum up business and I know how rude people can be when you try and sell them something over the phone so I always try and be as nice as I can by saying no thank you and ending the phone call nicely without hanging up on them. but SinglePlatform gave me no choice. Now I am worried that he may go online and give my business a "Bad Review" because I simply did not want his services. Please Help!!Desired Settlement: I wish all businesses well, large and small and would hope they wish the same for me. I'm worried that they might go out of their way to bad mouth my business out of spite, just because I choose not to do business with them. Not that they did that. I just felt a little uncomfortable after my last phone conversation with him. I would hope that any business would know that when a customer or a potential customer says "No Thanks" to take it for what it means.

Business

Response:

Hi [redacted],

In regards to complaint [redacted], I spoke with the customer, [redacted] at [redacted] and we settled the dispute in question.

I confirmed with her that SinglePlatform would indeed stop contacting [redacted], wished her business the best, and provided her with my direct contact information should any issues arise in the future.

[redacted] confirmed that SinglePlatform never threatened or implied writing a negative review about her business.

We ended our conversation on great terms.

Please let me know if you have any other questions or [redacted] has a differing account.

Thank you!

Review: I received tens of call from Single Platform. they want to put my business online and they explained me over the phone and the same time showed me on computer. I told them thank you I am not interested however they are extremely insistent. they kept calling to my business and my cell phone they tried to make me prove how useful their service. even dough I told them I dont want it they didn't let me go over the phone. I was with them 30 minutes phone conversation. they kept ask me my c.card [redacted] and over for the first month payment I told them no I dont want it, and I had to hang up even dough I hate doing that, however they deserved it. horrible worst customer service. after having such a bad experience how can I trust you guys.Desired Settlement: I dont want anything from them

Business

Response:

We appreciate the feedback and will research this issue further.

Review: I was originally cold-called by Single Platform to set up what he told me was a phone interview to see whether my photography business is suitable for their service. After speaking for 20 minutes I was interested in what they had to offer, although I wasn't positive if I wanted to subscribe to their services. He proceeded to ask for my credit card information, and as I wasn't sure I needed the service yet I was hesitant, and Eric reassured me it was to just so I can get a username and password so I can continue to a orientation call that he set up. A few days later, the woman who was assigned to my orientation gave me a call and I told her I don't want the service, as I realized I was hit with a $99 charge on my credit card that I didn't know I was signing up for. On July [redacted], I cancelled my service and was sent an e-mail saying that my cancellation was confirmed. On July [redacted], I realized that I was not issued a refund so I emailed Single Platform, and they replied saying that there is no refund. I called and spoke with billing and a guy told me that since I had never logged into my account, the case for a refund would work in my favor and he would submit it to a supervisor and I would hear a decision within 3 days. On July [redacted], a decision still hasn't come and I called again, and this time whoever answered my phone told me that they would also submit it to a supervisor and give me a decision within a few days. Still no refund for a service I never knew I was paying for.Desired Settlement: Offer refund

Business

Response:

A refund has been issued for this account. Please allow 3-5 business days to see this reflected. Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have emailed the company and called the company to have their link on my [redacted] listing ([redacted] ) removed. I was told by one person that the emails were noted and that someone would be contacting me regarding this issue. As of today I have not had anyone respond either to my emails or phone calls.Desired Settlement: For the company to remove their link from our [redacted] page ([redacted]).

Business

Response:

Although [redacted] does not appear to be a customer we will reach out to him today to assist him the best we can.

Review: This company has linked to my individual franchise using a similar url which redirects customers to inaccurate menu information. Our company website is [redacted] and this company somehow has attached a side advertisement using the url [redacted] with inaccurate menu items and pricing. I have sent in a request to have them remove it but I have not heard anything back. This company link directs customers to their information which happens to have my store phone number and address but has incorrect menu items and pricing creating havoc for my staff since all of the info in wrong.Desired Settlement: Remove links and all redirects to the menus with inaccurate information.

Business

Response:

The menu has been removed as per the owners request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The menu has been removed yet my business name and phone number are still visible with a url that is not associated with my business [redacted] is not our website. The proper way to resolve this is to either remove my business name and phone number or put the correct url [redacted] in conjunction with the business name and phone please.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The url has been updated and should be reflected in a few hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Their service does not live up to their sales pitch. They were charging me $79.00/mo to help attract web patrons to my business. Their service only managed to receive 5 views over 5 months - none of which turned into a lead. When I called to cancel, they refused to reverse the their charge to my credit card. I was only asking for the most recent bill (charged 4 days ago) to be refunded. However they said that since I had not cancelled BEFORE they billed it, they COULD NOT refund my money. I had called them at 8:41 a.m. (CDT) on May [redacted] to cancel, but they said that traffic would pickup if I gave it more time, and gave me 1 free month (June), to give it that time. I told them that if it didn't improve that I wanted to cancel. The account had ZERO activity for both June and July.Desired Settlement: I think that since I got NOTHING out of their service, I should pay NOTHING for it.

Business

Response:

A refund has been issued for this account. Please allow 3-5 business days to see this reflected. Thanks.

Review: Called several times to cancel an account. No call back. Several emails, no call back. I disputed the charge. They told the credit card company I didn't ever try to contact them. I had to cancel the card. They still charged the card. I have sent letters. No response. This has been going on for months.Desired Settlement: I want them to stop charging me and cancel my account how hard is that?!

Business

Response:

Hello,

After having received a letter from the Revdex.com in regards to the recent complaint, we have resolved the issue by refunding [redacted] $59 on 11/**/2013 at 5:53pm. The account has subsequently been cancelled as of this same date and information removed from our system.

Please let me know if there is anything else I can help resolve.

Best,

Review: I agreed to go ahead and acquire the Singleplatform services on August **, 2015.

I was told that I will be given an orientation in order to learn the tools to edit the Singleplatform techs will upload for my company of different sites.

I mentioned to the sales rep I will be out of the country and verified with him that the orientation can take place via [redacted].

On the day of orientation, August **, I found out the person who was to do the orientation cannot connect on [redacted]. She suggested we set it up three weeks ahead once I return to the USA.

Once I returned I saw that there are multiple mistakes, typos, disorganization of material in the work done by Singleplatform.

After my orientation on September *, 2015, I started correcting everything needed to be corrected. Today I saw that Singleplatform wanted to charge my card for the next month. I called and requested they push forward the billing date, as they pushed forward the orientation which allowed me to start working on my materials.

They refused to do that, unless I pay the following month which I declined, saying that they did not provide everything they promised, hence my lack of trust in them. I asked them to cancel the service and they said they will try and collect the September bill which came out today for the following month in which my service is already disconnected.Desired Settlement: Refund of the original $79 paid for the first month in which incorrect marketing material was published on various sites, and NO orientation was given on the promised date of August **, 2015 due to lack of ability to connect via [redacted].

Reversal of September **, 2015 invoice, for unused service from September ** on.

Business

Response:

We will refund the customer as requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On our [redacted] listing, single platform has taken my website off of my [redacted] listing and attached their website in an attempt to strong arm you into paying for their services. Currently the listing to my "listing" goes here; [redacted] which has inaccurate pricing and information. We do offer wheel alignment and by them doing this have given the impression that we use their software which is as far from the truth as it can be. I called [redacted] to have it removed, I was told to contact Singleplatform. I contacted Singleplatform and I was put on with someone who was incredibly rude and disrespectful. The fact that this company is trying to strong arm me into purchasing their product when I do not want or need it is down right wrong. I ask to have it removed and I am refused, what gives this company the right to falsely advertise my company and my options. This needs to be taken down.Desired Settlement: The [redacted] option has to be removed in its entirety from my listing.

Business

Response:

The menu has been removed as per the customer request. Please allow 48 hours for it to be updated by the publisher.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The [redacted] option that Singleplatform has wrongfully attached to my [redacted] listing has not been removed despite being told that it would be taken care of within 48 hours. This needs to be removed in its entirety for me to except this as resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately we do not control the viewmenu link appearing on [redacted]. We control the content the link directs to and have removed it as per the request. [redacted] will remove the link at their discretion.

Review: I enrolled in Single Platform for a 1 month trial and their job was to list my business [redacted] in online directories and do local advertising for me. They started the process and listed me on a couple of directories and I noticed that the number they listed was wrong. It was number never provided to them. I actually looked it up and it's to a holistic medicine company in MN. My business is in FL. Obviously this isn't going to help me out in anyway since I depend on phone calls to schedule appt. I made [redacted] aware of this problem immediately and asked her to fix it and she agreed. I then continued to see listings with the same number and she said it was hard to change it once it was in the system. They (Single Platform) Extended my trial period because obviously with the wrong number it's hard to see if their advertising is effective. Even after the extension of my trial period my information was going on the internet with the same MN. number. I cancelled the service and I'm unable to change anything that they did to these directories. Obviously having my business listed on the internet with the wrong number is unproffessional and makes my company look stupid. I've got email after email addressing the problem with [redacted] and the Single Platform staff but they never could get it right. They did refund my payment however the problems remain.Desired Settlement: I would like for them to take off all of the information they put online about my business so I don't have my company listed with a MN number and for them to either fix the issue or just take it off all together. I again have many email asking for this very thing while I had an account with them but the wouldn't do anything to fix and continued to put up wrong information. I just want the bad information off of the internet.

Business

Response:

The customer appears to have signed up with [redacted] prior to SinglePlatform. SinglePlatform added her menu to her existing listings and added additional listings as well. The listings the customer referred to as incorrect appear to have been created and managed by [redacted] and we are therefore unable to correct them. We advocated for the customer to update NAP on her listings not created by [redacted]. We also cancelled the customer’s account and took down her menus per her request in March.

Business

Response:

Slight correction. The customer is a male so the response should read:

The customer appears to have signed up with [redacted] prior to SinglePlatform. SinglePlatform added his menu to his existing listings and added additional listings as well. The listings the customer referred to as incorrect appear to have been created and managed by [redacted] and we are therefore unable to correct them. We advocated for the customer to update NAP on his listings not created by [redacted]. We also cancelled the customer’s account and took down his menus per his request in March.

Review: Single Platform was automatically renewed for me to the tune of $445 per year. This service did not provide at all what they promised. It promises to update your social media and increase your online presence. It has not done this at all. They listed several sites that were updated for me. I argued that I updated all these sites personally, and Single Platform did none of the work. I did not even realize it was up for renewal until the charge hit my American Express Card. I tried to cancel the renewal, but they refused and were very rude. The service involves a lot of hype and no substance. Yes, I signed a contract over a year ago that says they will automatically renew. However, no reminder was given. No communication regarding this and no concern that the service was not working for me. They wanted their renewal fee and do not seem to be concerned that this is not the right product for my business.Desired Settlement: I want a refund for the $445 that was automatically renewed without prior authorization.

Business

Response:

Hi,

I am sending an email in reference to ID # [redacted].

[redacted] and Me entered into an agreement with SinglePlatform on July **, 2012 (please see attached). Within the agreement, it states clearly that upon signing the agreement there is an initial fee of $445. After the initial payment, all payments for successive terms will be automatically processed. The term for the agreement is for 12 months and will automatically renew for additional terms unless a party cancels at any time. The agreement also states that all payments paid to SingePlatform for the service are non-refundable. Prior to signing the agreement with SinglePlatform, the terms of the agreement are reviewed with the customer.

At the end of July 2013 [redacted] and Me was charged for the 2nd term of their agreement. After being charged, SinglePlatform received a call from [redacted], the business owner of [redacted]. SinglePlatform reviewed the terms of the agreement with [redacted] over the phone and explained the reasoning for the charge and explained that based on the signed agreement the charge was non refundable. After the phone call there were several emails exchanged between SinglePlatform and [redacted] and Me. These emails included [redacted] wanting a refund for the $445 as well as SinglePlatform sending over information about her SinglePlatform along with the Terms of Service form her agreement.

In the midst of the email exchange, [redacted] and Me issued a charge back (Case #[redacted]) with her credit card company (American Express) for the $445 charge. SinglePlatform was notified that the charge back case for [redacted] and Me was closed in the customer's favor and that the $445 was returned to the customer. During this time we also received a letter from The Better Bureau (ID #[redacted]). We have reached out to [redacted] several times to make sure that she was aware that the funds were returned to her, to let her know that her Account with SinglePlatform had been cancelled as per her request, and to see if there was anything else we could do to resolve the situation. We have not been able to reach [redacted] on the phone.

Please let me know if there is any additional information that I can provide to help resolve this matter. Thank you very much!

-[redacted]

Review: this company automaticly charged me for another year term without any notice. When I told them days after that I wanted to cancel they refused to credit me. most all businesses send you a reminder email or bill this company does not in hopes that you forget and are forced to you them for another year.Desired Settlement: full refund of $495.00

Business

Response:

We received a complaint about the company's automatic renewal policy, where the complainant was given notice of the renewal in the weeks leading up to it. In order to resolve the complaint, we offered the person a $250 gift card and set him up to not renew for any additional years, which he was happy with as a result of the conversation. He will continue to receive the service for the year that has been paid for and then cancelled at the end, per his request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Asked for refund for not following through with subscription expectations.

Singleplateform: Partner with a dedicated success manager who will make sure you get the most out of your subscription.

PPPS: Singleplatform did NOT contact me after initial setup.

No calls or personal reviews at all, at any time. Did send emails.

Singleplateform: We partner with all the top search engines, review websites, social networks, and mobile apps to publish menus, product and service lists, and online listings. You can feel confident that your information will appear on all the sites and apps where consumers are searching for local businesses like yours.

PPPS: In 11 months and $869 later we had a total of 12 views from only 8 website listed . Also, 1 of the 8 websites you had us listed as published on, we weren’t even listed. ( superpages.com)

1 other had wrong information posted. Why only 8 websites, I'm pretty sure there are more the 8 websites and apps where consumers are searching. If there are more you didn't list them in order to be tracked.

Besides ** (yellowpages.com) I had NO other local listings. I went ahead and signed up for the website showmelocal.com What happened to all the sites and apps where consumers are searching for local businesses like yours?

I have been a ** customer long before singleplateform.

Singleplatform: Publisher Insights, We're working hard to keep your content up to date across the web,

help small businesses to get found online, engage local consumers and bring new customers.

Precious Paws: I never received this, I would like to know how they engage with local consumers?Desired Settlement: I would like a refund.

Business

Response:

We spoke to the customer on [redacted] and agreed upon a resolution. As a result she was refunded for 6 months.

Review: I paid Single Platform almost a year ago about $600 to market my food menu at my bar. I went back and forth with phone tag for a little in the beginning to try and set up the marketing services. Within a couple months of me agreeing to this service my kitchen was temporarily closed. I tried contacting Single Platform several times about a possible refund or another option in their marketing services. My phone calls were never returned and no issue was ever resolved.

Recently I have tried to contact them over and over again since our kitchen has been reopened and when I called using an unfamiliar phone number the girl, [redacted], actually answered the phone. I explained who I was and what I needed and she quickly responded saying she would let the person who is in charge of that know to call me back. Without asking for my contact information she hung up the phone.

I have not heard back from anyone and I have tried calling more times after that with no response.Desired Settlement: Since I have had such poor customer service, lost time trying to resolve this issue when I could have used the time to focus on my business, and also I could have used a different marketing agency I am looking for a complete refund.

Business

Response:

I am sending an email in reference Complaint #[redacted].

Hi, this complaint has been resolved. I have spoken to [redacted] from 33's Tavern and have confirmed that SinglePlatform has refunded the amount of $495. Thank you and please let me know if there is anything other information that you need. Thank you again!

-[redacted]

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(O) ###-###-#### | (M) ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I used this service for a year Then I found I could do a better job listing my dog grooming business myself and with no mistakes. I finally emailed them to cancel my contract/agreement. They kept billing me, and I refused to pay. They finally called looking for the payment and told me I had to personally talk to them with the request in order to cancel. Now mind you, all transactions were always done via email A very frustrating experience! So if you are looking to do Internet listings for your business- do it yourself. A big ripoff!

Review: Do not fall for the sales pitch. This company posted my business on line in multiply spots with the wrong name. It took 4 months for them to correct it and they did so in 48 hours only when I told them to cancel my membership. The damage had already been done.

I have a fitness business with a weekly schedule in which they promised to update and never did. I could go on with the empty promises and incorrect info they put on line. It was unbelievable.

They hurt my business in four months more than I ever thought could happen.

Their sales staff is amazing BUT that ends there!Desired Settlement: I have asked them to give me a full refund of 4 months as that is when the misinformation went out on line. They sad no, that they will give me 2 months. I do not feel this is expectable, as in good faith I paid them for a service that they never delivered. Not to mention the damage to my business which is priceless.

When asked to speak with a higher up I was told there is not anyone else I could talk with.

Business

Response:

[redacted] spoke with [redacted] on 5/**/2014. She was upset that her schedule could not be automatically updated every week and said that us updating her schedule every Monday was not good enough. Of course, we would have been happy to update her information on a weekly basis, to ensure that the information would stay up to date. Also, we provide full access to the portal so that she could make any updates on her own as well. We refunded her $79.00 on 5/**/2014 to accommodate for any confusion and her account is now cancelled out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please re open as I want a FULL refund as the series rendered were not as promised.

Have a great day,