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Address: 4275 Thunderbird Lane, Fairfield, Ohio, United States, 45014
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Address: 4275 Thunderbird Lane, Fairfield, Ohio, United States, 45014
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Add contact information for SinglesSwag
I ordered some items from their websites, but accidently ordered it twice. I wanted to cancel one of them and emailed them several times and no one responded, and I was charged for them both
Thank you for subscribing to SinglesSwag and purchasing from The Shop. We are excited to send you our fab monthly surprises and are sorry you felt the need to reach out to the Revdex.com. In checking your email with us we see that you were offered, and accepted, an $80 credit to The Shop. We are waiting for you to let us know which products you'd like. Thank you.
wrote:JenniferY*** 21:15(assign)HI ***,Please let us know which items you would like from the store and we will have them shipped to you. Feel free to round up to $80.
OK you want me to send it emailOn Jun 18, 2020, at 6:15 PM, Jennifer (SinglesSwag)
I originally subscribed to Single Swag for 6 months not realizing they are a misleading predatory company that hides a check box somewhere on their website that automatically recharges your account every six months for new boxes - so on May 15, 2020 I was charged $381.69 (Canadian) for 6 more boxes - which I did not want. I contacted Single Swag and told them I did not want those boxes and they said they'd refund five of the six boxes - but *** has continued to try and debit my bank account so I am continuing to get nsf charges to my account now amounting to $150 in nsf charges in addition to the $381.69 they had originally charged me for boxes I do not want. Since June 1st they are not answering my emails and have stopped all communication with me.
- thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and are sorry you felt the need to read out to the Revdex.com.
We have not been trying to charge your *** account, but to process a refund. As we have several times previously, tonight I attempted to refund $214.95 to your *** account; *** did NOT allow the refund to go through (which has happened before). A screen shot of what we saw when trying to refund is in document attached. Please contact ***, left them know we will refund 5/6 boxes and ask them to open up your account for this refund. Please let us know when to try again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have checked my *** account and there is nothing there - as of June 21, 2020 - that is keeping Single Swag from refunding my money - there is no hold on my *** account as of today - I had put in a dispute on my *** account - but it was refused because the payment had gone through by *** - but since it was refused - it has since been dismissed - so there is nothing on my account now for them to not issue the refund - so I reject this response - there is nothing right now for them to now issue a refund.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
Regards
- HI! We let you know this thru email on 6.24. The hold placed by *** (due to the dispute you initiated) was lifted earlier this week and we were able to process the promised refund on June 23rd.
There is a 30% discount on your account and we hope you will consider subscribing again in the future.
I placed my order May 9th for an initial order. I contacted the company on May 16th that I got an alert for a package but no package was in my mailbox so I contacted the company. I’ve been trying to get a refund even since.
B*** has not issued a refund or resolved my issue, the customer service has been poor and they have stolen the money without the goods and I’ve needed to contact them 3 times without getting it resolved.
Hi! thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and disappointed that you felt you need to involve the Revdex.com.
Your SinglesSwag box is marked as delivered by the post office on May 15th (see below). Since you let us know that you did not recieve the box, B has been working with you.
A replacement box was put in the mail on June 19th; sent thru USPS priority mail - you can follow the tracking at usps.com -
Revdex.com:
Fri, May 15, 7:47 PMPlease type your reply above this line -##Hi ***,Thank you for contacting SinglesSwag! We're glad to help. We are currently experiencing high ticket volumes but rest assured your email has been received and a member of our customer service team will be in touch with you as soon as possible.You may also visit our Help Center to find answers to frequently asked questions by visiting this link: ***We look forward to assisting you!SinglesSwag Customer Care Team#neversettlesinglesswag.com
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Here is the initial outreach to the business about my box not arriving:
SinglesSwag
The last correspondence was:
B*** (SinglesSwag)Jun 9, 2020, 12:57 PM ADTHi,The post office is still operating you should still be able to receive your box.Thank you for confirming your address, we will go ahead and have a replacement box sent out.We hope you will consider subscribing again in the future, and a 30% discount will be available to you in the future! B
I sent 9 messages during this time frame to resolve the problem asking for a refund since it was not resolved. After June 9th, I didn't hear back. I don't want a box as I tried to get one for weeks. I would like a refund for the order.
Regards
- HI! In checking your emails we see that we let you know on June 20th that your SinglesSwag box was on its way; this box was delivered on June 22nd. (see tracking link below).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reached out to the business for a resolution from May 15- June 9th sending several messages for a box. Not only did I not get a box, I had several days delay in getting a response even. When I did get a response after I put in a Revdex.com complaint finally after the June 20th, then I got a response for a box. I would like a refund. This has been unprofessional experience from the beginning to the end.
Regards
- HI! Although your first box was marked as delivered, after confirming your address, our customer service team had another box sent. This box is marked as delivered on June 22nd.
Your account is canceled. There will be no more charges or boxes sent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand the account is canceled and no more boxes will be sent, which I am relieved. This issue was not resolved and customer service was ineffective with long waits/ no response/ no box sent after I contacted the business. My efforts to the business were unresolved and that will remain my stance and this issue will remain unresolved.
Thank you
I subscribed to SingleSwag in early May. I accidentally subscribed again at the end of May and I told them I didn't intend to do that I wanted to cancel one subscription. The representative named Jennifer told me they would not send me double boxes but they couldn't refund my money. She said instead that I would receive a June and July box. I told her I didn't want either of the boxes since I couldn't get my money back for the one. I had also gone on the site and cancelled both subscriptions but they had already locked me to pay.8
Hi! thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and sorry that you felt you needed to reach out to the Revdex.com. As it was explained to you via email, all of our subscripitons auto renew and products are ordered as soon as a renewal takes place. We did try to accomodate your double charge by sending both a june and july box, instead of two of the same boxes.
We do try to accomodate our subscribers when we can. As a reminder, when you first subscribed you received the May welcome box instead of the standard May box as that was the box we were advertising when you ordered.
As soon as you wrote in letting us know you were expecting other products, we asked you to let us know 2 items you would like and we sent them right out to you withot further charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
Regards
The reason it's not resolved for me is because there is still the matter of the extra 39.99 charge for July. They already sent June Box to me against my wishes, and two extra items from a May box. I didn't send the box or items back cause I wasn't sure if I did,that I would I still get my money back for those items, so I kept it. Honestly I think it just adds insult to injury that they would send the box after I clearly asked for my money back because of their very poor customer service. So what's the excuse for July? They have had plenty of time to refund the other 39.99 when I emailed them and clearly told them that I DID NOT want a second box.
- Hi! We have tried to work with you and apologize if you feel differently. As explained previosly we are not able to process a refund for the SinglesSwag; we tried to work with you to ensure that you would not receive two of the same boxes. In addition, as a reminder, when you did not like the products you received in your first box, we asked you what you would have liked better and sent you those two products free of charge.
I said it wasn't resolved for me because that had ample time to refund my money, but I received 2 boxes instead. I didn't want 2 boxes I wanted a refund, but I'll never do business with Single Swag again and I'll be sure to tell every woman I know that does subscription boxes about their terrible customer service.
I subscribed to singles swag and prepaid for a 6 month subscription. After 2 boxes, I was very unsatisfied with the quality of the items received. The only contact they list is an email address. Despite multiple emails requesting to cancel my subscription and a refund for the remaining 4 boxes, I have received no resolution. They have responded only 2 times both of which ignored my clear request for a refund. Today, they issued a refund for 1/2 of what I paid even though I only recieved 2 of the 6 boxes I paid for. I want a full refund. Their product is junk.
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprise and apologize that you felt the need to write to the Revdex.com.
We'd like to explain what happened here. As per the information on our website, cancellations go into effect at the end of a subscription. We were as disappointed as you to hear that you didn't like the products in your SinglesSwag boxes and made an exception to issue a refund for the boxes you won't recdive. When you order a multi-month subscription you are given a discount off the month-to-month price; since you weren't keeping the full subscripion you were charged the regular price for the 2 boxes you did receive.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
Regards
I have contacted Single Swag numerous times by email to cancel subscription even on day ordered it was ordered by mistake they gave me some excuse have to be cancelled before the 15th of Month. Kinda hard when you order after that this company is a scam said they would still send me the first box and cancel the subscription went into my account it was still active. Charged me $39.99 plus taxes what a joke!!
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and apoloigze that you felt you needed to reach out to the Revdex.com.
We are sorry for any misunderstandings here and that you were given misinformation by a customer service agent; orders begin processing as soon as they are received and are unable to be canceled. In checking we see that your SinglesSwag box is scheduled to be delivered today, Wednesday, May 6th (see tracking below).
https://www***track?loc=en_US&tracknum=***equester=WT/trackdetails
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
Regards
I want a full refund of 39.99 single swag lied to me about the day I cancelled and it has been but a headache and a scam from the beginning saying I cancelled on May 5 when it was April 25!
- We apologize = again - about the misunderstanding between you and one of our customer service agents re: the day that you canceled. However, as Jennifer, our operations manager, wrote to you via email:
Your case was escalated to me, Jennifer, the Operations Manager. In reviewing your case, while you did request to cancel your subscription after you initially placed the order, our policy states that the cancellation goes into effect for your next renewal. Your box was already shipped and looks like it was delivered on 5/6.https://www***/track?loc=en_US&tracknum=***&requester=WT/trackdetails
As previously explained, orders to our site beigin processing as soon as they are received and cannot be refunded.
To Whom it may concern
I have been lied to by Single Swag about the date I cancelled. Now they are trying charge full price for one box 39.99 was for a full subscription. I have provided you with everything to show this scam but it’s obvious you don’t want to anything and it’s only a waste of time going back and forth.
– Again we are sorry that you do not accept our responses, but we are not able to process arefund for a box that you ordered and received. As a reminder, you used a 30% discount when youpurchased the box, so your charge was $28.00 (see screenshot below).We have also included a screenshot of the SinglesSwag home page, where it is clear that the cost for themonthly box is $39.99 (before discount).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
Regards,
***
see attached
- We apologize = again - about the misunderstanding between you and one of our customer service agents re: the day that you canceled. However, as Jennifer, our operations manager, wrote to you via email:Your case was escalated to me, Jennifer, the Operations Manager. In reviewing your case, while you did request to cancel your subscription after you initially placed the order, our policy states that the cancellation goes into effect for your next renewal. Your box was already shipped and looks like it was delivered on 5/6.https://www***com/track?loc=en_***requester=WT/trackdetailsAs previously explained, orders to our site beigin processing as soon as they are received and cannot be refunded. .
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
I would accept the offer but Single Swag lied to me and the Revdex.com about the date I cancelled it is recorded in two different emails so why the lying if there wasn’t a scam? That’s why I want my refund very shady
Regards
I renewed my box, and added a new credit card number at the end of March 2020 to then be charged again with notice again on the 16th of April 2020 the full amount, in which they took my new credit card and charged it again. During this I was working on a cruise ship during the cover crisis, no email was sent that they did the second transaction.
After finally making it home I looked at the account saw the second renewal. Contacted them with no response. Sent a second email to have no response. They have no phone number and just a email contact.
- Hi ! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and apologize that you felt you need to reach out to the Revdex.com. In checking your email to our company, we see that you wrote on Monday, 4.27 and were answered earlier today by Megan on our customer service team. We apoloigze for the delay,but due to many factors, we are on a 72-hour turnaround time to answer emails.
As per the information on our website, all of our subscriptions auto renew. You had not canceled your original subscirption which is why it auto renewed even though you had started a totally new subscription. Megan sent you an email today letting you know that we could put both of your subscirptions together so that you will receive the next 12 SinglesSwag boxes. Let us know if that works for you.
Thank you for resolving the issue and the refund.
I purchased a box from this membership club. After receiving the box I tried canceling my membership because the box was very disappointing and quite a mess when I received it. The company just charged me again for this box $39.99. I immediately messaged them and told them that I had cancelled the membership and wanted a refund. Both my husband and I have been laid off because of covid-19 and I can not afford this either. The company was very rude and said they have no record of me canceling. So I immediately canceled it again thru their website. Never received a cancellation email or anything...just like the first time...so this time I made sure it was canceled by emailing the company but they still will not refund me. They basically just sent me a 30% off coupon to reinstate the membership???? WTF?? I told them my household was laid off and they were just rude back to me saying they are shipping the box and keeping the $39.99.
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and apologize that you felt you needed to reach out to the Revdex.com. We are including below the email sent to you through the SinglesSwag customer service email, as an answer to your last reply.
*** - Hi! This is Mary, the customer service manager at SinglesSwag. In reading through your correspondence with our customer service agent, I have to apologize that your needs weren't taken care of.We are sorry to hear that both your and your husband's jobs have been affected by the Covid 19 virus; and hope that you both (and your family) are well. We have gone ahead and issued a credit to your card on file for the $39.99. It can take 3-5 business days for credits to appear on your account). The 30% discount is on your account and we hope that when things are better you will consider subscribing again.
I cancelled my subscription and yet to hear back from the company if they are refunding my 39.99 or sending me my final box. No customer service number listed. Only email. I have emailed twice and the company has the same answer but no answer in refunding or sending my product I was charged for.
- We appreciate you being a SinglesSwag subsriber and are sorry you felt you needed to reach out to the Revdex.com. In checking our company email we see that you were answered within a day of when you sent your email. We let you know that you will be receiving your April SinglesSwag box as the last box in your subscription and you acknowledged that (see attached document).
If you have any other questions or concerns, please email me directly at ***. We would be happy to offer you a 30% discount, available to you at any time,and hope you will consider subscribing again in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I was charged twice for a $39.99 charge that I never authorized. Nor did I ever receive any product from them either! Plus, this was from a credit card I don’t even have! I am unemployed right now, so funds and budget are extremely tight for me right now. I’ve reached out twice now to ask them to please refund me, but all I keep getting is the automated answer “We’re sorry to see you go”. Please help!!!
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and sorry that you felt you needed to reach out to the Revdex.com. Your email to our customer service team was answered by Leslie within 10 hours of you writing yesterday. In checking we see that you started two different SinglesSwag accounts; one on 1.27.20; the other on 2.4.20. For each of those subscriptions you had a February SinglesSwag box sent to you (tracking on attached). As per the information on our website, all of our subscriptions auto renew. Your card on file was not able to be charged on 2.16 (for the March box) so your account did not renew for the March box. On March 16th both of your accounts auto renewed for the April SinglesSwag box. Leslie refunded one of those renewal charges. At this time we are not able to refund the second renewal charge.
The card that your boxes was charged to is the same card that you used for your initial order.
Copies of your orders and delivery confirmaiton are attached. Both of your accounts are canceled. There will be no further charges and nothing sent after one April Sinlgesswag box.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I expressed to Leslie, these accounts were fraudulent, also known as the STOLEN. The card used is NOT my credit card! I didn't receive any boxes!!
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, this me and my address. The card ending in 9 was an old debit card. When I saw there was a purchased made on that card, I closed the card and a new one was issued to me. I got a message from y’all saying that my payment could not be processed and my account would be cancelled. Since I didn’t make the order to begin with, I didn’t update my payment because of the order.
I never received ANY boxes from you for those two charges, nor did I order them!! The $39.99 charge you said you refunded me for was actually reversed back to you because you refunded the WRONG CARD, and now I have a $35.00 over draft fee!!
This is ridiculous!! I am leaving such a negative review. I have already disputed both of the charges with my bank. DO THE RIGHT THING AND PLEASE LET THESE REFUND AMOUNTS GO THROUGH WITH MY BANK!!!!
Regards
- Like most subscription box companies we bill ahead; the charge on 3.16 was for the April SinglesSwag box, which is scheduled to be mailed by 3.27. As you can see from the screenshot attached, the charge we refunded was put back on the card that was originally charged. We only have access to the credit card informaton you have put in your account and would not be able to refund to a different card.
Since you have involved your bank, we can no longer do anything but wait to hear their resolution.
I have reached out multiple times and this company DOES NOT answer emails and this is the only way to reach them. They have sent me messages saying my payment didn’t process but they have taken $225 from my credit card & 6 month prior $135 these are approximate amount. I have written them MULTIPLE times about the unauthorized charge. I went ahead & accepted the boxes for the $135 charge because I had paid for it even though I had canceled. I then sent all the information again to make sure they did not charge me again & felt safe because I got an email saying my pmt didn’t clear. Then sure enough they did it again and now I’m not even receiving product. I even tried again a few days ago telling them I was going to report them & I have heard NOTHING from them. I want my money back. This is ridiculous. They make it where you have no choice but to do this & I truly did not want to, but they should not take money when people have canceled and written multiple times to resolve it. Horrible customer service!!!
HI! Thank you for subscriibng to SinglesSwag. We are excited to send you our fab monthly surprises and are sorry that you felt the need to reach out to the Revdex.com.
As per the information on our website, unless otherwise marked by the subscriber, all of our subscriptions auto renew. In checking your account we do not see that you have ever canceled. In checking our emails, the only email we have from you is from 3.4.20, which was answered by one of our customer service representatives that same day and never responded to by you (see attachment) According to the tracking, both your February and March SinlgesSwag boxes have been delivered.
Your first order 6- month order was processed with a promotional code that only applies to a new order; the renewal was done at our standard six-month rate.
We have gone ahead, canceled your account and processed a refund to your card on file for the 4 boxes you will not receive.
This company did a subscription autorenewal on February 15th through *** I contacted them past 11 PM on February 15th to tell them that I do not want to renew my subscription. I also canceled it on their page and took them off payment from *** They are refusing to give me a full refund. They are insisting that I contacted them after February 15th when I did not.
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises! We are sorry that you felt the need to reach out to Revdex.com.
Earlier today, a member of our customer service team issued a credit to your card on file for 5 of the 6 boxes ordered. You will receive the March SinglesSwag box as the last box in your subscription.
We have attached a screenshot of the refund processed to your account.
After frustration with product quality and customer service issues (including receipt of a DESTROYED Dec 2019 box) I contacted the company about cancelling my subscription on December 16, 2019. Payment processed on that date for the January 2020 box. I was told by Megan via email that my subscription was cancelled, and the Jan 2020 box would be the last box I received. Notwithstanding this, I was charged on 1/16/2020 for a Feb 2020 box. I also never received the January box I paid for. I have made NUMEROUS attempts to contact the business about this with no response.
- Hi! Thank you for subscribng to SinglesSwag, We are excited to send you our fab monthly surprises and are sorry that you felt you needed to reach out to the Revdex.com. In checking your account we see that you have already been refunded for the charge and apologize that Megan did not cancel your account when she initially told you she would. Please see correspondance below.
MeganJan 20 12:50(assign)***, We apologize you were charged after requesting to cancel.We have gone ahead and issued a refund back to the card on file for this inconvenience.Your subscription is canceled from further renewing.Please let us know if you need anything additional!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I signed up for one year membership with Single Swag subscription. I noticed in my checking account that I was charged for another year membership and was not notified of this. I have tried to email them, but still no answer. They do not have a customer service line where the can be reached either! This is very upsetting to me and I would like the money that they stole from my account returned.
- HI! We have just asnwered you thru our SinglesSwag customer email and are sending the same response here. You sent your two emails yesterday, 1.18; we are sorry that you felt you need to reach out to the Revdex.com before giving us a change to respond. Please let us know which option offered you would prefer. Thanks.
*** - HI! Thank you for subscribing to SinglesSwag and contacting us. We are excited to send you our fab monthly surprises and happy to explain!
Unless otherwise marked by the subscriber, all of our subscriptions auto renew. As per the information on our website, we cannot process refund requests for cancellations received after the 15th of the month. When any subscription is renewed after the 15th of each month, there is a simultaneous order placed for the products we will include in the next month's box. The subscription that just renewed is for 6 months (the longest subscripption we have). This is the third time that your subscription has renewed like this.
We are not able to process a refund for the February SinglesSwag box. We would be happy to offer you a 40% discount off the full 6 month subscription (so you would receive all 6 boxes) and would refund that amount to your card on file or we can process a refund for 5 of the 6 boxes you will not receive.
We also saw that you filed a complaint with the Revdex.com and are sorry that you felt you needed to do that before giving us a chance to answer here. We are going to provide this same response/offer at that site.
Let us know which option works best for you.
My wife cancelled her SinglesSwag subscription multiple times. This is the second time they have charged our account AFTER it was cancelled. This time in the amount of $225. We got an email from customer service saying they will not be issuing us a refund.
DO NOT order from this company. 100% garbage.
From our admin email we have had correspondance with ***, explaining our policies, outlining the subscriptions he has ordered and processing a refund for $185.00 for 5 of the 6 boxes ordered. He will receive the first of the six boxes ordered. This email was sent and refund processed on 01.17.2020.
Yes, a PARTIAL refund was given. We were charged early. So there was not a 6 month or 12 month period between. If the remainder of the charge is refunded I can change my review. But this was the worst dealings with a company EVER!
Plus...we were blocked from communicating on facebook to get the problem solved.... Just awful customer service.
I had my January package from single swag stolen. I have emailed single swag various times to see how this can be resolved, I have already made the report with fed ex but they can't go any further as this was not a fed ex product. When I subscribed my email was incorrect and have sent various emails to get it correct and get the information on my account corrected because there’s no way for me to cancel my account or correct my information without a correct email so I just keep getting billed to my bank because no one responds to my emails and I’m not able to go into my account to cancel the subscription due to the lost email.
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises. In checking our SinglesSwag email, we see that you wrote to us with this same information on Saturday, January 11 and were answered on Monday, January 13th with the answer below.
***Today 17:26Awesome thank you!Get Outlook for iOS***Today 17:19(assign)Hi ***, Thank you for contacting SinglesSwag! We are happy to help.We are sorry to hear your January box was stolen. We have requested a new box be sent to you at 1508 South 17th Street, Yakima WA 98901.The email showing on your subscription is ***. A password reset email has been sent to your email address.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have seen so many complaints about this. And I have written that I would like a refund and to cancel the subscription. I really hope that they don’t charge my card. I don’t have enough money as it is
- Hi! Thank you for subscribing to SinglesSwag. We appreciate your business and are sorry that you felt you needed to reach out to the Revdex.com.
In checking your account we see that you sent us an email on 12.31; we do try to answer emails within 48 hours. Even with the holiday we answered you on 1.2, the day that your box was sent out.
As per the informaiton on our website:
'We are not able to issue refunds on boxes that are ordered and canceled prior to receipt of the first box.'
This policy is due to the fact that orders begin to be processed as soon as they are received so that subscribers can receive their box as soon after ordering as possible.
The discount offered from our customer service agent is on your account and will be available to you at any time.
SinglesSwag re-started my subscription / auto-renewed without notification and approval resulting in making being taken out of my account without my knowledge. Contacted them via their website to get a refund and 3 days later receive the a copy/paste from their policy. I am still waiting to hear back about a refund for the unauthorized withdrawal. also contacted via twitter with no response.
- Hi! Thank you for subscribing to SinglesSwag. We appreciate your business and apologize that you felt you needed to reach out to the Revdex.com. As per the inforrmation on our website, unless marked by the subscriber, all of our subscriptions auto renew. In checking your account we see that you did not cancel your subscription but chose to skip your last renewal. Since you have a six-month subscription, the next renewal was 6 months later, on 12.16.19. We are not able to process a refund for the January SinglesSwag box. We would be happy to offer you a 40% discount to keep the full six-month subscripiton OR we can process a refund for 5 of the 6 boxes you will not receive. In either case we will process the refund to your card on file.
Please let us know which option you would prefer. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. SinglesSwag has refunded 5 of the shipments.
Regards
I canceled my subscription with them in September. I got an email yesterday from *** stating Singles Swag had charged my account. I emailed SS only to be told they couldn't refund me. There is no contact phone number and I need my money back that they did not have permission to take. Judging by what I have read on here they I am not the only one they have done this to.
Revdex.com:
I would like to throw this out there to Swingles Swag: you need to get a customer service PHONE NUMBER where you can call and speak to a REAL PERSON. You also need to send out email reminders to your customers that their subscriptions are about to renew, especially to your 6 months customers. Had you done that, I would have been made aware that the cancellation I did back in September didn't go through and I could have canceled before you took $224.99 out of my checking account right before Christmas because I do NOT have the funds in my account. Had you done an email or have a customer service to call into I would not have contacted the Revdex.com because you did not respond to the email I sent in response to the one you show here asking again for a refund. You could offer these solutions without your customers having to drag the Revdex.com into it because I am not the only one who has done this.
With that being said, I accept you refunding me the other 5 months which should be $187.50 according to my calculations. I would like you to send confirmation of the amount credited, when it will be credited back to my account and that I have canceled your services going forward.
Thanks
I tried making contact with the business and I have yet to receive a response. There is not a phone number to contact them with either it is just through email. I thought that my subscription was cancelled but apparently not and they continued to attempt to charge my account without success but finally did after trying to charge everyday for 11 days straight. I want the subscription cancelled and I want a refund. I no longer want to do business with them at all.
- Hi! We apologize that you felt you need to reach out to the Revdex.com; this charge was on 12.16 and one of our agents answered your email on 12.17 (see below).
As per the informaton on our website, all of our subscriptions auto-renew and we can't process requests for refunds made after the 15th of the month. We are not able to offer a refund for the January SinglesSwag box. Since you did not want the 35% discount the SinglesSwag agent offered you to keep your full 6-month subscription,we have gone ahead and processed a refund to your card on file for 5 of the 6 boxes you will not receive.
***Tuesday 20:57No thank you I just want my money back, it should’ve automatically been canceled because funds weren’t there for over a month. And my card was tan on purpose after the date you listed below. I want my money back I do not want your product any longer. ***Tuesday 20:33(assign)Hi ***,We would love to keep you in the SinglesSwag family and offer you a 35% off your most recent renewal if that helps! Just let us know.SinglesSwag Cancellation PolicyUnless otherwise marked by the subscriber, all of our subscriptions auto renew. As per the information on our website, we cannot process refund requests for cancellations received after the 15th of the month. When any subscription is renewed after the 15th of each month, there is a simultaneous order placed for the products we will include in the next month's box.We are planning to ship your JAN 2020 box within the next 3 - 4 . We apologize for any inconvenience and hope you enjoy the box that you will receive.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards