SinglesSwag Reviews (%countItem)
SinglesSwag Rating
Address: 4275 Thunderbird Lane, Fairfield, Ohio, United States, 45014
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Address: 4275 Thunderbird Lane, Fairfield, Ohio, United States, 45014
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Add contact information for SinglesSwag
I ordered a once a month gift package delivery, prepaying for 6 months. I received the first 2 packages. The 3rd package is sitting at the post office. My inquires about the 3rd package went unanswered until I asked for a refund. Now I get emails from the company, but they seem randomly generated and don't address my concerns. I've asked for a refund for the 4 packages I didn't get. I got emails, but no response to the request. I don't trust this company, I feel they are scammers and do not wish to interact further with them.
Re: ***We have had several emails with ***. Her January SinglesSwag box was mailed on 12/26and the tracking stops at January 2nd. As we explained, we depend on the post office to deliver ourboxes in a timely manner and sometimes they disappoint. This is out of our control and we are verysorry this happened to *** and as we told her we would, we went ahead and had a replacement boxsent. This replacement was delivered today, January 24th. (see below)As you can see in the emails shared below, *** is very angry at us and letting us know that she isgoing to contact her charge company for a charge back (we are waiting to hear resolution of this) andalso contact the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I emailed several times before that (happy to provide copies of my emails) and received a templated response. After several attempts to get a real answer, I canceled my account, requested a refund, and advised them NOT to send a replacement - before 'Jennifer' sent the email they attached. While I understand that SinglesSwag doesn't control the ***, they could reply to emails asking about the status, and could acknowledge my cancelation, request for refund and request to NOT replace the January box.
The postal carrier dropped the box on my front porch, I was not given a chance to refuse delivery but I am returning the box to the Post Office and Singles Swag will receive it whenever the Postal Service decides to send it to them. I see nothing in their response about my cancellation and refund. I want a refund for the 4 boxes I paid for but didn't receive and I definitely do NOT want to keep the January box nor continue this ridiculous service. I want a response acknowledging my account is canceled and that the refund is on that way. That is the ONLY response I will accept.
Regards
We have previously refunded *** for 4 of the 6 boxes she purchased. We have reached out to our iT team to provide us proof of this refund and will respond with that informaiton within a few days.
We are no longer able to do anything on this account as *** has involved her credit card company. As per *** (the card processer) they have until 4/21/`9 to issue a resolution. We will wait to ear from them befroe doing anything further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The company did not once acknowledge my complaint, issue or request for assistance, other than to mail more product to me. I refused each of the 2 boxes they sent AFTER I cancelled my account with them. I did receive $75 from my credit card company to pay for their fraudulent charges, so the financial piece is completed, but I want them to acknowledge they messed up my account, and never responded to my requests for assistance other than to block me on Facebook and Twitter and they closed help tickets instead of responding. I want to ensure no one else is ripped off by this company. I want to know why they chose to ignore me, rather than work with me to fix the issue.
Regards
We have done just what was asked of us by this subscriber, which was a refund to her account. The initial problem began because her package was in the hands of USPS for 12 days. As I'm sure you understand, this is totally out of our hands. We depend on the post office to deliver our boxes in a timely manner and sometimes they disappoint. We are sorry that this happened to *** and tried very hard to replace the boxes she was originally looking for. As you can see from the below exchanges, we certainly did not ignore her; our answers were respectful even when her's were not. After a time, and after she was given the refund she requested, there did not seem to be a point in emailing back and forth.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. They did NOT refund anything to me. I contacted my credit card company who issued a chargeback. They even stated they were aware I'd involved my credit card company in their last response, so they know that isn't true. Here is their last response on your website.
"We are no longer able to do anything on this account as *** has involved her credit card company. As per *** (the card processer) they have until 4/21/`9 to issue a resolution. We will wait to ear from them befroe doing anything further."
2. Even after my account was canceled and I advised them NOT to send me any more packages, they sent 2. I returned them to the company.
3. Ask them about the help tickets I sent in that they closed and never responded to. It's nice they can cherry pick the ones they DID answer and clearly ignored my requrest to not send more packages.
4. If they insist they 'refunded' me money, they need to provide the date they refunded, where they refunded the $$ to, how they notified me and why they chose to refun.
Regards
SCAMMERS! DO NOT BUY ANYTHING!!!!
I signed up for their 6 month series of boxes. I received 2 boxes and to be honest, I enjoyed them. I never received the January box, contacted customer service and got one response:
We are sorry you have not received your box yet. We will reach out to our fulfillment center for more information and will get back to you with an update shortly.
Millaneia
That's it. My box is sitting at the post office (according to tracking info) since Jan 2. Not sure why it's sitting there. When I ask for more info, I get no reply. I tweeted to them, crickets. I posted on their *** page, they blocked me. SO! I am going to contact my credit card company and ask for a chargeback.
If you like having your money stolen, by all means, sign up!
My card was charged for a 6 month subscription renewal without any notice. I have been trying to contact them to confirm the cancellation and refund for over 5 days now and have had no response. They do not have a phone contact so you can only email.
They do not notify you that they will be renewing on a certain date, no communication from the company. Instead I got a notification from my bank about the charge and I had not used their services for 6 months. I first cancelled my original subscription in June 2018 and they renewed it without telling. This is a gross misuse of my confidential information that I trusted them with.
As per the information on our website, all of our subscriptions auto renew, whcih is what happened with ***s subscription. After a few emails back and forth, we went ahead, cancelled ***s subscription and issued a credit to her card on file for the 5 out of 6 boxes she would not recieve. in two separate email chains *** agreed to this resolution, which was completed on December 21st. Please see two attachments with copies of the emails.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The only thing I would recommend it having the option of cancelling auto-renewal easily available. It is not accessible on the account page. It would be extremely helpful to customers if the business could send a notification to the customers saying that the next renewal is upcoming so that they can take an action if needed.
Regards
I paid for 6 months of boxes. No where do they tell you that you will be auto enrolled for another 6 months. And they DO NOT tell you this until AFTER they process the illegal payment they took from you. When you do contact them immediately they tell you, "your ONE DAY late of being able to cancel this and we do not do refunds". Like ALL THE OTHER COMPLAINTS on here they are a fraudulent company that auto enrolls you in things without notification. It does say on the website that you can cancel at any time but that is all fake. They take your money with out letting you know and they do not EVER return it. Even if you are within the time frame for canceling. I hope other people complain and see what this fradulant company is doing. NOT OK TO DO ANY OF THIS.
Our company is very transparent. As per the information on our order page, top left middle right, our subscriptions auto renew. Also on the website, re cancellation, is the fact that subscibers can cancel at any time. Cancellations, however, go into effect at the end of a subscription. Also on our website is the information that cancellations need to be received by the 15th of the month for the following month's box -
I have tried to paste the information from our website here and have been unable to do so. You can see our policies at www.singlesswag.com . We are unable to refund for the January SinlgesSwag box but have gone ahead and issued a refund to the card on file here for the 5 boxes that will not be sent.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered a subscription and cancelled the same day I received my first mailing. I received a cancellation confirmation from SingleSwag on 3/23/18. Today, I received another mailing and an additional charge. I emailed them showing my cancellation confirmation email and they responded by saying that since I cancelled after the 15th of the month, that I would automatically receive and be charged with another month. I feel as though the first cancellation confirmation email they sent me should have included that information so that I could adjust my money to be prepared for that charge. I feel that I should be credited with the second month's charge.
Apologies that we didn't answer this complaint sooner. It is clear on our website, under FAQ and on two places on our order page, that our subscriptions auto-renew. On that same page, subscribers are able to choose gift (even for themselves) so that their subscripton does not renew. It is also clear, under FAQ, that cancellations need to be made by the 15th of the month. If subscribers do not want to cancel themselves, they can email us to do it for them.Here is the exchange we had w/*** re: this charge***Apr 4to meI cancelled this last month and here I have just received another shipment. I want my money back in my account ASAP!!!!Sent from my iPhoneSinglesSwag Admin <***>Apr 4to ***,Hi! Thank you for contacting us. We are happy to explain.Unless otherwise marked by the subscriber, all of our subscriptions auto renew. As per the information on our website, we cannot process refund requests for cancellations received after the 15th of the month.When any subscription is renewed each month, there is a simultaneous order placed for the products we will include in the next month's box. We apologize for any inconvenience and hope you enjoy the box that you will receive. This was a valid charge and for this reason we did not refund the money to ***.We hope that you can include our response with the complaint.
Mary ***Director of Operations
***
singlesswag.com
I received an email from *** in 3/16/18 notifying me that a $114.99 transaction was processed by SinglesSwag.com. I immediately logged in to SinglesSwag and cancelled my account. I then emailed them advising that I never wanted to renew the subscription and that I’d like a refund. I received an email response stating that they do not process refunds for orders placed after the 15th of the month and the the box would not be shipped out until the first week of April. I am furious that they processed $114.99 without sending me an email that they would be renewing the subscription and even more furious that they wait until the 16th to process the payment so you are not able to cancel the subscription without being forced to have another round of shipments. SinglesSwag is stealing from people and manipulating the system so they can get more money out of people. I’m a single mother who just lost her job, that money should be going to my 15 month old.
- Hi! We have had several emails with *** re: this charge. We have a subscription box company; unless otherwise marked by the subscriber all of our subscriptions auto renew. *** had previously had her subscription renew so she certainly knew how it worked. The $114.99 charge was for 3 boxes; we offered several times to issue a refund for 2/3 boxes; *** never responded. We attempted to refund anyway and were not able to issue a partial refund as she had initiated a *** dispute. That dispute is still active.In spite of the fact that this is still an active *** disupte, tonight we have gone ahead and issued a full refund to *** card on file. Please let us know if you need any additional information.