SinglesSwag Reviews (%countItem)
SinglesSwag Rating
Address: 4275 Thunderbird Lane, Fairfield, Ohio, United States, 45014
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Address: 4275 Thunderbird Lane, Fairfield, Ohio, United States, 45014
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Add contact information for SinglesSwag
I have cancelled with this company 3 times and they keep withdrawing my bank account. I no longer wanted their services due to financial reasons which I had expressed. This company does not care they only want your money and do not honor your requests. PLEASE PLEASE BE AWARE DO. TO SUBSCRIBE TO THEM
They are awful the deal with and can only communicate with them through e-mail. PLEASE EVERYONE DO NOT SUBSCRIBE UNLESS YOU WANT YOUR MONEY WITHDRAWN OUT IF YOUR ACCOUNT WOTHOUT YOUR CONSENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still got charged for the November box and DID NOT receive the box ( that I didn’t even want in the first place.
I am happy to get the money back which my bank is taking care of for me but I am still needing the 39.99$ for November
I was charged for a product I never received. Track the box! I do not have it therefore I want my money, but like I said I cancelled November but they did not honor my request and still charged me
Regards
Singlesswag billed me for a subscription I thought I had cancelled in the middle of the night on the "last day" I could cancel. I began the dispute within hours of the time they charged me. They stated that items had already been ordered for the next shipment, therefore they could not refund the full amount but, would refund a partial amount. I disputed with *** they stated that they could not refund the money until that case was resolved. That case shows resolved in the *** system but, I have yet to receive my refund. I have reached out twice now since the dispute through *** has been closed but, have yet to receive a response. As this is a monthly subscription, billed every 6 months, after I cancelled, they have still been sending items I do not want. I assume that they will continue to deduct money from my refund for every month because of this, even though I had disputed this charge well before the first month was shipped out.
- Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises. By the time this dispute started you had received 18 SinglesSwag boxes and were aware of our policiies re: renewal. You had never canceled, but skipped the renewal previous to this one. At the initial time of the dispute we did offer to refund 5/6 boxes and you declined that offer, reaching out instead to ***. After reviewing all of the information provided by both you and SinglesSwag, *** agreed that the charge was valid. Please see below from SinglesSwag website:
from our SinglesSwag site: Customer's agree to our terms and conditions at checkout and our cancellation and refund policies are listed clearly on our website. Subscribers are able to cancel at any time by logging into their account, which they are required to establish when they sign up, on our website or by contacting us via email or on one of our high traffic social media channels. Our written policy is that cancellation requests must be received on or before the 15th calendar day of the month prior to the following month's shipment. Unless otherwise marked by the subscriber, all of our subscriptions auto renew. As per the information on our website, requests for cancellations received after the 15th of the month are nonrefundable. Per our written policy, subscription cancellation requests must be received on or before the 15th calendar day of the month prior to the upcoming months shipment.
This account was still active as of the renewal. We offered to refund her for the 5 remaining boxes (per policy the August box was already prepared for shipment). Customer declined offer. With *** declining a partial refund and *** saying the charge was valid, we have gone ahead and sent the boxes paid for.
This account is canceled. There will be no further charges made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. Type your reasons here.]
They stated they would refund the remaining boxes (5 in total) but this has yet to happen. I have continually followed up with them with no resolution. But yet, they continue to send me product that I do not want for which I'm sure they will continue to deduct out of my "refund". I have attached the email thread in which they repeatedly said they would refund me the remaining boxes. They have also stated that *** is the problem and that there is still an open case, there is not. And I sent proof more than once.
Regards
- Hi! We had to reach out to *** for help with this situation as we have not been able to process a refund to your card on file. We have finally received that assistance we were looking for -- at our request *** went into our account and processed the refund for you from our account. They had not done this sooner as we did win the *** dispute you initiated. As promised, we have refunded you for 5 of the 6 boxes in your most recent order. Please see below note from papayl that we received by email when they were telling us there was a problem. We hope this settles this as you have received what was promised and agreed to by you.
*** sometimes has an issue that when a chargeback hold and / or debit occurs on transaction any attempt to refund is blocked (we are working to correct this issue).
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
They took money from my account without notifying me. Plus I cancelled after starting them and they still took money out of my account. No phone number to contact them and no responses to emails to cancel and refund my banking acct. They wiped out my bank without my authorization.
- Hi! We apologize that you felt the need to reach out to the Revdex.com as your emails were answered by both Leslie (a customer service agent) and *** (our customer service supervisor) (copied below). As mentioned, we are not able to process a refund for the November SinglesSwag box. We would be happy to offer you a 40% discount off the subscription that just renewed (and would refund that amount to your card on file) OR we can process a refund for 5 of the 6 boxes you will not receive. Let us know which of those options will work for you.
LeslieYesterday 02:09(assign)***,Thank you for contacting SinglesSwag! We are happy to help.Our records show you cancelled your account on 10/16/19.Unless otherwise marked by the subscriber, all of our subscriptions auto renew.As per the information on our website, we cannot process refund requests for cancellations received after the 15th of the month.When any subscription is renewed after the 15th of each month, there is a simultaneous order placed for the products we will include in the next month's box.We are planning to ship our next box by the end of the month. We apologize for any inconvenience and hope you enjoy the box(es) that you will receive.***Today 01:06(assign)*** - Hi! This is ***, the customer service supervisor at SinglesSwag.At this time we are unable to process a refund for the November SinglesSwag box. We would be happy to offer you a 40% discount on the subscription that just renewed (and would refund that amount to your card on file) or we can process a refund for 5 of the 6 boxes you will not receive.Please let us know which option works best for you. Thank you.
October 19, 2019Dear Single Swag,I would like a refund for 5 out of 6 of the boxes. I understand you will not refund the November one. Please refund ASAP to my bank account. I also no longer want your service and have cancelled already on your site. By the way, you have never contacted me after I sent my emails to your company, so I had no choice to contacted Revdex.com for a complaint. Not having a phone number to contact has made me very uncomfortable of having anything to do with your company anymore. Thank you***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
This company has charged me 15 days apart for a monthly service. Monthly means 30 days apart. Their website does not give definitive information when it will charge, I have asked for a refund and was told no. I am not satisfied with their deceitful business practices and they have cost me quite a bit of money through *** fees. They have a money back guarantee that they do not stand by.
- Hi! We appreciate you subscribing to SinglesSwag and apologize that you felt the need to reach out to us through the Revdex.com. Before explaining further, we would like to let you know that we have gone ahead and processed a refund to your card on file earlier this week. You will still receive the October SinglesSwag box and hope that you will enjoy it or share it with a friend who will.
When you first ordered, on September 11th, you were immediately sent the September SinglesSwag box; the next charge, on September 27th, was for the October SinglesSwag box. Going forward you would have been charged on the 16th of the month for the following month's box.
We apologize again for any misunderstanding. We have gone ahead and put a 30% discount on your account should you want to try another box at any time.
I was charged for product I never recieved, I have sent 3 emails asking for assistance with no response. How can a company charge for a product and not send product or reply?
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you - and your daughter - our fab monthly surprises.We apologize that you have not received a response from our customer service team; however, in checking your account we see that we only received one email from you yesterday, 9.24. We try to answer all responses within 48 hours and apologize again that you didn't receive an answer there sooner.In checking your account we see that the reason you did not receive a September SinglesSwag box is that on July 23rd you skipped the August 15th renewal (see below), which is for the September box.You did not skip the renewal on your daughter's box; therefore, she was sent that box.The renewals on September 16th are for the October SinglesSwag boxes. These will both be in the mail by Friday, 9.27. Tracking will be updated within a few days and you can follow at tracking.smartlabel.com. We see that you canceled both subscriptions and would be happy to offer you a 30% discount on each if you'd like to try another box.I am going to send this same answer to you through our SinglesSwag email. Please let us know if you have any additional questions or concerns.
Y'all do not bother doing business with this company! They are completely dishonest.
After ordering my box, I received and email stating it would ship by August 30th. I checked my account on August 31, there was no shipping info there. So I checked their FAQ section on their site. It states that boxes ship by the 3rd of each month. So I waited a few more days. Still nothing. So I reach out to their customer service so see if there was something I was over looking.
They informed me that there was a delay in their shipping due to them being located in Florida and hurricane Dorian was affecting shipping. At that point it became a non issue to me.
Then I got the tracking info. The box didn't ship from Florida, it shipped from OHIO! Soni looked online to see if they had multiple fulfillment locations.....the only address I found was the one in Ohio.
If they would have just told me that they were getting lots of orders so shipping is delayed, I would have been fine with that. But to use a natural disaster that is not effecting you at all as an excuse for your screwups is not ok. As someone who lost everything 2 years ago in hurricane Harvey, this sickens me greatly.
I will not be buying any more boxes from this company and I hope everyone who reads this doesn't either.
- Hi! My name is Mary and I am a supervisor at SinglesSwag. I want to sincerely apologize for any misleading correspondence you have had with one of our customer service agents. Our corporate offices are located in South Florida and are boxes are packed and shipped from our fulfillment center in Fairfield, OH.
I am so sorry to hear that you lost everything in Hurrican Harvey. Living in Florida we understand how that feels. Our agent may not have explained it correctly, but around the time of Hurricane Dorian we did receive several messages from the *** regarding delays of packages up the entire eastern part of the US as they weren't sure where the hurricane was going and that may have been what she was referring to.
In checking the tracking on your box, it should have been mailed by the 31st. I have reached out to our fulfillment center to find out why that didn't happen. In any case, your box is scheduled to be delivered between 9.10 and 9.12 and we hope that you will enjoy the swag once you receive it. I know that you have cancelled your subscription, but we would be happy to offer you a 50% discount off the October SinlgesSwag box if you'd like to give us another try. Just respond here or at *** and write 'Attention: Mary' and I will take care of it for you.
I received an email on August 16, 2019 that I was being charged $39.99 for another monthly subscription even though I had already cancelled my subscription before the end of July 2019. The company's website states that your subscription needs to be cancelled by the 15th of the month so that you do not get charged for that month on the 16th. I checked my account status online and it shows my subscription cancelled but yet there is a tracking number for the *** for this month. I have emailed them regarding this situation but I have not heard back from them yet.
- Hi! We have attached a note to explain what has happened with your two separate subscriptions (both now canceled) and the charge in question. Please let us know if you have any additional questions.
I received no notice that my 6 month subscription was going to be renewed.
Immediately upon seeing the charge this am in my bank account I asked to cancel the subscription and get a full refund.
There is no Phone # to call. I did get a response back that my subscription would be cancelled, however, I havent heard about a refund and am wondering what happens next.
-Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises.
In checking your account we see that after writing this note to the Revdex.com, you had a few email exchanges with ***, one of our customer service representatives. She explained the information on our website including why your account was charged when it was. Your account is now cancelled. You will receive the boxes that you paid for and then there will be no further charges or boxes sent.
A 30% discount was offered for your next renewal in that exchange with ***. We'd be happy to make it a 40% discount. This discoint will be available to you at any time and we hope you will consider subscribing again in the fuure.
You have charged me 3 x in 2 weeks. I need my money back.
- Hi! Thank you for subscribing to SinglesSwag. We are excited to send you our fab monthly surprises and apologize that you felt the need to reach out here.
As per the information on our website, unless otherwise marked by the subscriber, all of our subscriptions auto renew. In checking your account we see that you had two open subscriptions, which generated two of the renewals and then on 7.17 you started a new subscription and were charged at that time. You were sent boxes for all of those charges. We have gone ahead and made sure that you only have one active account so going forward there will be one charge each month. We have also marked your active account to receive the September SinglesSwag box without further charge and the October SinglesSwag box at a 50% discount.
We will send this information to the email in your SinglesSwag account as well.
Drafted money from my account before renewal and they refuse to refund despite not receiving the services.
Samantha - Hi! Thank you for subscribing to SinglesSwag. We do appreciate you being a subscriber and apologize that you did not feel our customer service team was responsive and that you needed to reach out further. In checking your account we see that you first ordered at the beginning of February 2019 and received 6 SinglesSwag boxes (February thru July). The recent charge was the renewal for the next 6 months.
This morning we have processed a refund to your card on file for 5 of the 6 boxes in your recent renewal; we emailed that information to you along with a screenshot of the refund. This offer was made to you through our company email several times since Friday, 7.19 (along with an offer for a 25% discount on the full subscription) and you hadn't responded to which you would prefer, which is why this wasn't taken care of sooner.
Please let us know if you need anything additional.
I subscribed to their service December of 2018 for 6 months. I was not aware the subscription would auto renew. When it did in the beginning of June, I immediately emailed the company. No one replied. I reached out via *** messenger explaining I did not want to renew my subscription and wanted a refund. I was told they can’t issue a refund and to “enjoy my box”. I advised I did not want the box and asked to speak to a supervisor. They told me they would escalate the situation and one would reach out via email. It has now been 10 days and I still have not received a response. There is no phone number on their website to call. Since they did not ship my first box for this renewed subscription, when I first emailed nor as I’m writing this now, I don’t understand why I can’t get a refund.
- Hi! Again, we are as disappointed as you to hear that you had a negative experience with our customer service. That is certainly not the expectation we set for our subscribers.We had the Director of Operations answer you on Thursday, June 27th and have included our response - and yours - below. If you can go ahead and let *** know we have reached an agreement, we will be able to process the refund for the 5 remaining boxes immedatley.
wrote:Hi ***,We had a supervisor reach out to you via her direct email address but your case has been escalated to me, Mary, the Director of Operations. We are sorry to hear that you have had a negative experience and that is definitely not how we like to do business. In reviewing your account, your subscription was marked for auto renewal and unless indicated by the customer, all accounts renew on the 16th as per the information provided at checkout as well as on our website. We would be happy to refund you for the 5 remaining boxes from this recent renewal, your July box was already shipped, alternatively we would be happy to offer you a 30% discount off the subscription that renewed so you will get your 6 boxes. Please let us know which you prefer.
On Thu, Jun 27, 2019 at 4:10 PM ***> wrote:I would like a refund. You may want to speak with the person who handles your ***. They blocked me today from messaging. Sent from my iPhoneOn Jun 27, 2019, at 4:00 PM, SinglesSwag Admin
Hi ***I just received the refund from the company today. I tried to log on to accept the response as resolved but it won’t let me. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I mistakenly purchased 2 6 month subscriptions rather than 2. I received 2 boxes each month for 2 months. When I emailed the customer service they stated that they would correct the issue and for the remaining 4 months, I would only be receiving 1 box per month. However, when I asked them to refund the remaining cost of my duplicate subscription ( minus the 2 extra boxes) they stated that they couldn't refund any money but I would still only be receiving 1 box per month. That meant that they were keeping 4 boxes of one of the subscriptions and the money I paid. The email exchange I had repeatedly told me that they were refusing to refund anything and I would no longer be receiving 2 boxes despite my payment for 2 subscriptions. They stated that the could send me two extra boxes after the subscription was over ( meaning that they would still keep funds for 2 boxes that I had paid for). I told them I didn't want that if they cancelled the subscription that I would like a refund. I was also changed twice. Once for 185 dollars for the 2 subscriptions and twice on 5/28 for another 79.98 for a change that I do not understand nor have they explained.
- We have sent you the attached letter through your email train at ***.
Please look at the screenshot we have provided of your original order, which was for both a 6-month subscription and a month-to-month subscription and let us know if you have any additional questions.
I have *** receipts for two charges for April singlesswag boxes. I sent an email through the singlesswag website on that same day (March 29th) noting that I had intended to only sign up for the April box using the promo code the company had sent to me via email subscription, but mistakenly signed up for two. I subsequently cancelled the more expensive box. I only received one April box (as intended), however I was charged twice. I would like to be refunded for the $41.99USD payment considering I only received one box and did not hear back from the Company when I sent my initial inquiry almost a month ago, nor when I followed up via email on 4/24/2019.
- Hi! We appreciate you being a SinglesSwag subscriber and are sorry that you felt you needed to reach out to the Revdex.com. In checking your account and your emails at [email protected] we see that you wrote to us on March 29th and were answered by *** on March 30th. (see below). When we didn't hear back from you at that time we thought we had your situation worked out. The May SinglesSwag box was mailed on April 25th and you should receive it within 10-14 business days. Both of your accounts are cancelled.
***Mar 30 22:48(assign)Hi, ***, Thank you for contacting SinglesSwag, we are happy to help. We can confirm that you did cancel the duplicate subscription. So that you aren't charged twice for April's box we credited the charge on your reactivated subscription toward your May box, which is the 4/16 renewal. Please let us know if you need anything additional.Regards, ***Mar 29 22:50 Hi SinglesSwag,
I was wanting to get the April box which looks awesome with the 30% off APRIL code. I reactivated a previous subscription which didn't have the code and when I attempted to correct this, I accidentally subscribed twice. I have since cancelled one, but I want to ensure that I won't be charged twice for the April box please.
I canceled my subscription before I was billed for a 6 month renewal. I canceled on the 16th and the money was taken from my account today, the 17th. I was aware of the auto renewal, but never received any notification of this or that my card information was being stored. I DO NOT WANT THIS PRODUCT anymore and am now unable to pay my electric and other utility bills because of this money coming out of my account without my knowledge. There is no phone number for customer service, and my emails have gone unanswered.
- Hi! below is the answer we sent to you thru ***. As menitoned previously, unless otherwise marked by the subscriber, all of our subscription auto renew, which is what happened here. As mentioned in our email, we are not able to process a refund for the May SinglesSwag box;we would be happy to offer you either a 25% discount to keep the full 6-month subsription or we can process a refund to your card on file for the 5 boxes you will not receive. Let us know which works best for you.
from *** - Thank you for subscribing to SinglesSwag and us! We are excited to send you our fab monthly surprsies and happy to help.Unless otherwise marked by the subscriber, all of our subscriptions auto renew. As per the information on our website, we cannot process refund requests for cancellations received after the 15th of the month.
When any subscription is renewed after the 15th of each month, there is a simultaneous order placed for the products we will include in the next month's box. We are not able to process a refund for the May SinglesSwag box but would be happy to offer you a 25% discount to keep the full six-month subscription or we have process a refund for 5 out of the 6 boxes you will not receive.Let us know which option works best for you.e...
This company began contacting me in November of 2018. The email was titled ***, not my name. Thinking this would be a simply fix, I unsubscribed myself, obvious error. The emails never stopped and they come in regularly regarding a subscription that was created with some of my information. I then escalated the issue by contacting the admin team and a representative named Jennifer. It is now the end of April 2019 and these people have not figured out a way to delete this fraudulent account or unsubscribe from their system. Seems to me like its an offshoot of a predatory marketing practice. Refusal to remove my information from this account is unacceptable.
- Hi! I am the Director of Operations at SinglesSwag and apologize both that this is the first time I am hearing about this and that it wasn't taken care of sooner.
In looking into our accounts we do, in fact, have a subscriber named *** who has in her account the same exact email as yours, which is what has caused this problem. The subscriber's email is now changed and you should no longer receive any emails meant for ***.
Again, we apologize for any inconvenience this may have caused you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Regards
The company autorenewed my account without proper notification of subscription ending. Stored my credit card information without permission. The charge was placed on the 16th of the month, making it impossible for me to dispute the charge as they don't offer refunds after the 15th of the month. When I notified customer service their response was to tell me no refunds and they hope I enjoy the boxes. It was a six month subscription charge - they didn't even offer to refund the additional 5 months.
- Hi! Thank you for subscribing to SinglesSwag and being a long-time subscriber. We are excited to send you our fab monthly surprises and apologize about the events that have unfolded here.
As per the informaition on our website and our order page, unless otherwise marked by the subscriber, all of our subscriptions auto-renew. In looking at your account we see that your original subscription (last year) expired. You were notified, at that time, only when the automatic payment did not go through. You then started a new 6-month subscription, which was up for renewal on March 16th, when you were charged.
We are not able to process a refund for the April SinglesSwag box. If you'd like to receive all 6 boxes we would be happy to offer you a 30% discount off the subscription that just renewed and would refund that amount to your card on file. It not, we can process a refund for 5 of the 6 boxes. Let us know which option you'd prefer. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I would prefer a refund for 5 out of the 6 boxes, understanding that the April box will still ship and cannot be refunded per their policy terms.
Regards
On Sunday, February 24, 2019, I reactivated an old subscription, then wanted to change the card it would bill to. Within 5 minutes, I discovered they would not allow me to change my card number, so I canceled the subscription. They sent me an email stating that my subscription had been canceled as of the same date.
The next day, on Monday, February 25, 2019, I found a charge for the subscription in my bank account. There was no mention in the email that I would be charged. I immediately contacted Singlesswag and explained I'd canceled the subscription, uploaded a photo of the cancelation email and requested a refund. Two days later, they responded stating they couldn't provide a refund because they had already printed a shipping label. They also stated that they would be sending me all of the boxes from the subscription, despite my cancelation of the subscription.
I replied to their email and explained again that I had canceled the subscription within 5 minutes of activating it, and received a cancelation email that did not indicate in any way that I would still be receiving the boxes, that a shipping label had printed, or anything else. The wording of the cancelation email leads the customer to believe they will not be charged and/or receive a refund. I also explained that I expected a refund within 24 hours or I would be filing this complaint. Per my Streak extension, they have looked at that email three times and have failed to respond.
We have had several emails with *** about this, As per the information on our website, we are not able to issue refunds on boxes that are order and canceled prior to receipt of the first box. As you can see below, we have made two offers to make an exception in this case and refund 2 of the 3 boxes ordered. To date we have not had a response to either offer.
*** - Hi! We are sorry, again, about the misunderstanding here. As per the information on our website, we are not able to issue refunds on boxes that are ordered and canceled prior to receipt of the first box. We did offer, previously, to make an exception and refund you for the next two boxes. Please let us know if you'd like us to go ahead and do that for you.
How do I cancel my SinglesSwag subscription?You can cancel your SinglesSwag subscription at any time for any reason. If you are not completely satisfied with your SinglesSwag subscription, please contact us so that we may help address your issue or concern.
Cancellation requests must be received by the 15th calendar day of the month prior to our next delivery. If you cancel your SinglesSwag subscription prior to the end of a 3 or 6 month prepaid term, you will still receive the remaining boxes included in the prepaid subscription. We are not able to issue refunds on boxes that are ordered and canceled prior to receipt of the first box.
I was charged TWICE after cancelling my account. They were very unhelpful and rude and refused to refund my money. they did, however, offer me a discount on my next box. SCAMMERS
- Hi! In checking your account we see that you have two separate subscriptions which account for the three charges. On January 14th you started a subscription and were sent the January SinglesSwag box. This subscription was marked to not renew. On January 25th you started a NEW subscription and were sent the February SinglesSwag box. Unless otherwise marked by the subscriber, all of our subscriptons auto renew; this second subscrption auto renewed on February 16th (for the March box). You did not log into your accout and cancel until February 18th. As per the inforamtion on our website:
We cannot process refund requests for cancellations received after the 15th of the month.
When any subscription is renewed after the 15th of each month, there is a simultaneous order placed for the products we will include in the next month's box.
The only time you cancelled was on 2/18. We did not charge you at all after the time and apologize for any misundersstanding you have had about this.
I, from what the Singles Swag website leads their customers to believe, cancelled my online subscription at the end of October 2018 with the expectation that my subscription was done and no more products would be shipped. The morning of Feb 16th 2019, I discovered they had taken it upon themselves to withdrawal $183.27 from my account without my authorization. I immediately went to their website to find a contact phone number for the company and resolve the situation as you would with any business . Turns out they do not post a phone number and only deal with customers via email, no surprise really as fraudulent withdrawals seem to be common practice for Singles Swag. Upon contacting Singles Swag through Facebook messenger and email SIngles Swag said cancelations must be submitted prior to the 15th of the month and refused to refund my "purchase".
As I have a rather large *** following and was quite put out by Singles Swag *** response, I took it upon myself to warn my followers (Singles Swag protentional customers) of Singles Swag evasive and borderline thieving business practices. At this point Singles Swag blocked me (a less than professional response from a business) and emailed back saying the best they were willing to do was refund me 30%. Absolutely Unacceptable
They could have easily put this problem to rest by refunding all my money, cancelling my subscription and taking their product back. Instead they chose to try and negotiate a weak settlement, loose any of my future business, that of my friends, family and my 3K *** followers. I've never studied business but I'm pretty sure that's not how its done.
Hi! I beleive that with the assistance of our customer service supervisor a resolution with *** has been established. We are offering a partial refund and are also replacing damaged items from a previous box that we weren't made aware of until yesterday, 2/16. Please see all in the attachment provided.
I do not like all of the products however, they are full size.
My issue is that I have been trying for a few times to cancel my subscription and it is impossible. Three times I left a message and they said they would get back to me. Once they tried but I was unable to answer the phone.
Question, why is it so difficult to stop my subscription? I don't know because they don't answer the phone.
Hi! In checking your account we see that you have received 10 SinglesSwag boxes and appreciate you being a loyal SinglesSwag subscriber. We're sorry to hear that you are having difficulty cancelling your subscription. While we are always happy to help, you are able to log into your account and cancel yourself. We do all of our customer service through email; we have checked through our emails ([email protected]) and don't see any messages from you. We apologize but we don't have a phone number for subscribers to call so we would not have received any messages you left. We have gone ahead and cancelled your account. There will be no further charges or boxes sent.